ReservationDesk.com
Reviews and Complaints

We did call the hotel direct for Holiday Inn Resort on Jekyll Island [protected] and how it ended up with reservationdesk.com we have no idea. We booked 5/7/23 for a stay 7/20-7/23 and was told we had until 7/4/23 to cancel for a full refund. We contacted them to cancel the very next day and we received an email from reservationdesk.com that we wouldn't be refunded. They stuck us for over $1100. Holiday Inn keeps telling us Expedia has our money. Expedia isn't on anything. Not on the charge transaction or on the cancellation notice

they are scam company and stolen my money

took credit card info, sent confirmation, got to the hotel and there was no reservation.

Called 5/19/25 for reservations. I thought I was speaking directly to the Ramada Inn. The ENGLISH is TERRIBLE ! 1st she lied and told me it had a pool - A MUST HAVE - it didn’t ! Deal breaker right there. 2nd never got my confirmation EMAIL. 3rd told I had until 11:59 pm 5/20/25 and they said I was passed the time because it was 6 pm. LIAR !,

On 5/2624, I made a reservation for 1 room with 2 queens, for 2 adults and 2 children. Total for 2 nights was $360.26. I was charged that amount twice on my card. I have tried to contact customer service and have yet to get someone to answer the phone, for 2 days. Booking dates 5/31-6/2/24

Confirmation # 255-[protected]

If you’re putting an extra change make it clear. U can say it’s in the fine print, but you’re not making it clear. Because people don’t notice this charge up front, I guess u get free money. Not right!

Reserved room for Sun Jan 31th with cancel option.
Called Sat Jan 30th @ 5pm to cancel room .
Was told I was calling TOO LATE 24hrs in advance.
This is a RIPOFF SERVICE!
Will NEVER USE AGAIN!

Scammers!
They take your money and never make your reservations!

Used this company to book in steamboat springs for a condo. Not realizing it was third party until I kept getting charged a month after our trip. Called the management agency that uses this booking site on their page. Apparently it's through Expedia. The manager was crediting me but reservationdesk.com kept charging me. Tying up over $500 in pending transactions that were not supposed to be charged to me in the first place! Never again.

Yearly I am part of a group that travels from MS to Wyoming by car. Since we never know how far we will make it in a day, we often make multiple hotel reservations along the way paying meticulous attention to the cancellation dates and times. This year I booked a reservation with Rodeway Inn in Trinidad, CO for July 30, the trip going to Wyoming. That confirmation is attached ; note the cancellation policy is by 6 P.M. the day of arrival. Later in the trip when we determined our return date, I also booked a reservation in Trinidad at Rodeway Inn, unfortunately I mistakenly used Reservation-Desk.com. We actually stayed in Pueblo, CO at a Best Western and another Best Western in Pinedale, WY. Of the 5 reservations booked going to Wyoming, 2 were used and the other 3 cancelled without incident. Because of the traffic conditions and road work we witnessed on our incoming trip we changed our route to go through Kansas making it necessary to cancel all 5 original reservations going home. Of the 5, only one, Reservation-Desk.com in Trinidad was a problem. All others were cancelled without issue, however, Reservation-Desk.com charges my credit card. I actually called Seth Griffin, the name on the Reservation-Desk.com email and verbally cancelled my reservation within the allowed time frame. Seth assured me the reservation was cancelled but never emailed a cancellation confirmation. This was at $280 mistake on my part. I firmly believe these companies like Reservation-Desk.com are in business to take advantage of this type of situation. I would be curious to see how much of their revenue comes from bookings they say have not been cancelled. Happened once but won't happen again.

After we cancelled our one night stay two days before at a "Notell-Motel", we noticed there was a pending charge still on our bank statement on the day after the date we booked for. When we finally were able to speak to a ReservationDesk.com person, he told us that the charges will not go through but will show as "pending" for the day and disappear. He was and is a liar and a fat mouth and they have still refused to refund our money. Subsequently, we have found out that ReservationDesk.com actually booked two rooms for us at the same time but only cancelled one of them. Neither the "Notell-Motel" nor ReservationDesk.com will refund us our money after they charged our credit card for services not rendered because they continue to point fingers at each other.

Hi Tracy,
They scammed me too. I am all in for joining your social media campaign against Reservation Scammers. The more people that know about their fraudulent and misleading practices the better.

I am starting a social media campaign against this company. Who would like to join me? #Scammers #ReservationDesk