CB Travel and Vacations ReservationDesk.com Hotel booking through ReservationDesk.com (third-party booking site)

ReservationDesk.com Reviews and Complaints

ReservationDesk.com review: Hotel booking through ReservationDesk.com (third-party booking site)

Siki of US

Jul 21, 2025 11:25 am EDT

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I booked a hotel through ReservationDesk.com, and my card was charged immediately in full. However, upon arrival at the hotel, I was informed that no payment had been received from ReservationDesk. This left me in an incredibly stressful and embarrassing situation where I had to either pay out of pocket again or be turned away. I paid ReservationDesk, yet they failed to pay the actual property — this is unacceptable.

I contacted their support team, only to be met with generic replies that my reservation was "non-refundable" and subject to a cancellation policy. This makes no sense, as I never canceled anything — the issue is that they never fulfilled their end of the booking by paying the hotel. They have yet to offer a refund or even take responsibility for their error. This feels like a scam.

ReservationDesk.com needs to refund my money immediately and ensure they don’t do this to anyone else. This entire ordeal has shaken my trust in third-party booking platforms.

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I had a horrible experience with ReservationDesk.com. I booked a hotel through their website and was charged immediately in full. I assumed everything was confirmed, but when I showed up to the hotel, the front desk informed me that no payment was received from ReservationDesk and there was no valid reservation on file.

I was completely caught off guard and embarrassed. I had to spend extra time and money trying to sort out a room last-minute. When I reached out to ReservationDesk’s customer support, I was shocked by their response — they refused to take responsibility and instead sent me a copy-paste reply about a "cancellation policy" that doesn’t even apply to this situation. I never canceled anything — they failed to pay the hotel I booked.

The lack of accountability, poor communication, and dishonest business practices are appalling. They took my money and delivered nothing. This is not a minor mistake — it’s theft.