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Borgata Hotel Casino & Spa Complaints & Reviews

Borgata Hotel Casino & Spa / accessing the casino

Ch
Sep 11, 2019

Keep getting error message 502 bad gateway I have been trying to get on for four hours at least now but to no avail everyday I'm constantly getting disconnected and now this I deleted the app and reinstalled it I cleared my cache and cookies I reset the phone I even reset the router again...

Borgata Hotel Casino & Spa / reservations

To
May 15, 2019

The representative typed in the wrong name and tried to blame me. My name is Toni-Ann why would I tell her my name is Bret? I'm a female not a male. She also lied to me about the room I was purchasing. The reservation was pure deception. I paid $500 for a very shabby room I could have...

Borgata Hotel Casino & Spa / reservations androoms

Di
Oct 30, 2018

Good evening my name. Is Dionisio Julian I am a DISABLED AMERICAN VETERAN, and I was celebrating our 29 wedding Anniversary. we made reservations for 10-19 / 10-23 told them I have a portable wheel chair all we were given were LIES AFTER LIES AFTER LIES After speaking with Jessica We were...

Borgata Casino in Atlantic City / customer service, valet parking and room service.

Jo
Oct 05, 2018

Please people, beware of the Borgata hotel in AC. My experience there was anything but pleasant and relaxing. I checked into the casino and they automatically take a $ 300.00 security fee from your credit card. I checked my bank account the following day to find not only did they take 300...

Borgata Hotel Casino & Spa / room

Ch
Sep 29, 2018

For 500 a night I thought our room should be top notch room 1110 has rust along the bathroom doors, mold maybe, and a card member. Very disappointed with your hotel. My card had problems The days of gaming only showed 6 points after going to card redemption personnel .the bright spot of...

Borgata Hotel Casino & Spa / employee failed to change reservation

Ro
Jul 18, 2018

I booked a room for a three day period July 15-18 on June 17 2018. Due to my daughter s work schedule I had to change the reservation to July 22, 23, 24 leaving the 25th. The first reservation was 199 for Sunday due to 15th anniversary, the next two nights were 69.00 each. I called to...

Borgata Hotel & Casino (The Water Club) / receptionist (diana)

Je
Jul 06, 2018

Borgata Hotel & Casino (The Water Club)I normally don't complain about much but when you're required to pay over $700.00 for 2 measly nights at a supposed upscale establishment one would expect courtesy and hospitality. Upon check in, my wife and I were "greeted" by Diana at the Water Club reception desk. Besides telling me how...

The Borgata / the overall service

Ma
Jul 05, 2018

I was lied to about how the booking of the room would go. I called and spoke with someone asking why the first nights fee were not taking off of my debit. I was told that I would Pay the first night at check in and the rest at check out. Ilthis was not true not only was I charged the full...

The Borgata / room

An
Jun 18, 2018

My husband & I have been coming to The Borgota since its opening. After arriving this weekend (June 17th-18th) we checked into our room & was surprised to find one problem after another. The first was the drinking glasses that rest upside down on their coasters. when i pkd it up the back...

The Borgata / parking garage attendant

Di
Jun 09, 2018

After loosing our money, we were leaving the parking garage and my husband handed the attendant my players card and hand ‘t said a word. The old gray haired man said you're welcome with an attitude. We didn't feel like hearing an attitude after not having a very good time. A person would think...

Borgata Hotel Casino / Consumer Fraud

Di
Jun 30, 2016

ABILITY TO EARN SLOT $ & COMPS TAKEN AWAY & ALL PROMISED & EARNED ITEMS DELETED for WAITING FOR A MACHINE. As a devoted player for 10 years & Titanium player for past several years, I was shockingly accused of "waiting for a machine" as many people do. It was the only way to get thi...

BORGATA SPA / NASTY

Pa

MY WIFE HAS BEEN GOING TOO THE BORGATA SPA FOR A FEW YEARS NOW.. SHE HAD GONE FOR THE LAST TIME THIS PAST WEEKEND. SHE HAD GONE TOO THE WATER CLUB SPA IN NJ AC, THE GIRL WAS VERY NASTY, SMELLED LIKE AN ASHTRAY, AND WOULD NOT SHUT UP ABOUT HER PERSONAL LIFE AND SHE HURT MY WIFE. YOU WOULD...

Borgata Hotel Casino / Bogus room cancellation

Pi

I made reservations for the Borgata Hotel Casino and a restaurant in the hotel more than 6 weeks in advance of this coming weekend. I find out today that the hotel cancelled all my reservations "after I called" early this month. I did not call and did not cancel my reservations. I'm...