Rent-A-Center review: customer service

date 5/7/2019

Delivery driver comes to my house while I was away, and instead of leaving a note on the door which I know they are capable of, the driver then proceeds to inform my minor child, the details of my account and account status, this is the second time RAC has divulge personal information to a non-account holder, I will stand for this type of behavior from a company I have been doing business with for 4 plus years,

Then later that day, When RAC was able to reach my spouse, she was then told that not only did we have to make my account current (which I did), But! he would only accept only a full month payment or else he was going to file a police report. There was no, Just make account current and perhaps pay ahead one week, there was a threat made by the GM Randy.

And when he was told the reason why I was not available, having epilepsy and very ill his response was "I dont care"

This Manager is no manager I wish to do businesses with, I am reporting this to better business beau and the Texas Workforce commission. I am hoping by reaching out to you, Something will be done to fix this mistreated customer of 4 plus years.
By the way my account is now current till the end of the month

Mason David Caldwell
[protected]
San Antonio, TX