Rent-A-Center review: A filing fee and a rude employee ( 1 comment)

My complaint is specifically about Store Manager Melissa Holland at the Rent A Center in Carrollton, Georgia.

I want to be very clear that this is not about avoiding responsibility for a late payment. I accepted responsibility, paid my balance, and paid the applicable late fee. My concern is how I was treated when I contacted the store seeking clarification about court paperwork that was left at my home after my account had already been brought current.

Instead of receiving a simple explanation, I was repeatedly lectured about what I "should have done." I was not asking for special treatment or requesting that any fees be waived. I was simply trying to understand the process.

As someone who works in operations management, I know firsthand that leadership is tested during difficult conversations. Policies must be enforced, but professionalism, active listening, and respect should never be sacrificed in the process. Those qualities were absent from this interaction.

After reading other reviews for this location, I was disappointed to see that my experience appears to reflect a pattern. I encourage anyone considering doing business with the Carrollton store to read both the customer reviews and the manager's public responses. They provide valuable insight into the customer service culture at this location.

The filing fee was never the issue. The issue was being made to feel belittled for asking a reasonable question.

I sincerely hope Rent A Center's district or corporate leadership reviews the conduct of Store Manager Melissa Holland and the overall customer service culture at the Carrollton, Georgia location. Customers deserve accountability, but they also deserve courtesy, professionalism, and respect.