On 5/21/10 at approximately 3:14 pm I received a phone call from a female employee at the White lane office...
Written by cynthia, on [protected]:50
We need to unite to file a class action suit. I have spoken with an attorney, please contact his office : rac has done a great deal from unfair debt collection practices, harassment, deceptive prices. His name and office numbers are below: please call to see if you have a case and can be added.
1250 broadway, suite 3701
New york, new york 10001
[protected] (Voice); [protected] (Fax)
I went to make my payment I was late 5 days I told the rent a center people that on friday I will make my payment, and I did firts they told me they need two payments on that day, and my next due date was next day I went after work on friday to make my payment, and I always answer the phone and treat pleople with respect, im happy to do business with renta center is not fair that one cashier with no education make the company look bad this person he did not give me my receipt and was treating it like a joke in front of the manager and employes.
I obtained a television from rent-a-center about a year ago, when I got it home, plugged it in and turned it on there were lines across the screen for a few minutes, then they went away. I called the store and asked if this was normal for this brand of tv (Sony Viao plasma), they told me that would happen everytime I turned the appliance on, but it would go away.
Well, three days later, the lines stayed for a whole hour before disapating and showing a normal image. I again called the store and they told me to bring it in and they would take a look at it. I brought it in to the store, it did the same thing and they told me that it was normal, "it must have been cold in my house that day and it just needed to warm up." I called several times over the next four months and received the same non-chalant concern.
I finally took the television back to the store and demanded that I get a replacement. They gave me another television, instead of applying my payments on the broken TV that they sold me, they started me over on another contract without bothering to mention that.
Now keep in mind that my payments are due every Saturday, since I work on commission, if I have a good week I will pay anywhere from the minimum balance to four times the minimum balance every week! Well, I have run into some hard financial times and may not be able to pay one week, but I will always pay two to three times the amount the next week if I am late. For the last twelve payments (that's three months) if I don't pay by 10:00 am on Saturday they call me to tell me my payment is due. I have told them several times that I work every Saturday in another town 45 miles in the opposite direction from them (they are 30 miles west of my house, work is 45 miles east of my house) so it's not like I can just stop by on my way to work. So, if I don't pay by Monday, they are calling me three times a day and calling my friends that I put down for references daily.
I also called them today to make my payment by phone, because they doubled my payment online (which I usually do) and asked how much I still owe them. They told me another 39 payments, which is another 9 almost 10 months!! Which comes out to a little over $2017. It's nice to know that all of my hard work at trying to pay extra on some weeks has been to no avail, for a television that I've already had for six months. $63 a week for 6 months (you do the math), sometimes more each week, plus the $2017 plus that I supposedly still owe, for a television that I could have gone to walmart and bought for $1500!
Years ago I rented and completly paid for living room furmiture, a stereo and other miscellaneous items from...
I got one. RAC always lets me make my payment over the phone on Sat. This week on tuesday I checked my bank account online only to find that they charged me again (on tuesday) and this caused my bank account to be overdrawn. So all the small one to five dollar purchases have a -35.00 next to them. Anyways, this made my account -288.00. I have called, and they said that they are working on the problem. I still have not even got a return call to let me know they are working on it or anything about fixing this. Has this happened to anyone else? I filed a complaint with the BBB, I'm just trying to figuire out what else I can do.
I began college and it needed a laptop but I did not have the cash to buy one outright, so like most of u...
Rent A Center customers beware. I bought a couch from that was cash and carry. I had company that slept on it...
The maniger their is seriously rude and i am so sick of it. he swears at his cosumers on the phone if their...
I purchased this very computer from rentacenter (used). for only $400. It was a great deal. I was never late on my payment. I was using my cousins number as a contact number. On the day my payment was due rentacenter called my cousin while she was in college just after opening. This was uncalled for, i was not late, had not been late. I consider this harrassment. This is bad for business because for the customers who do pay on time turn away and go to the competitors and are willing to pay more for reasons like this.
I currently rent a t.v. and sofa from Rent A Center. My payment was due on wed. 10/22/08. I was not able to make a payment this week. I spoke with an associate on thurs. 10/23/08 and explained my situation and told him that I would make a double payment on wed. 10/29/08 which was never a problem since I have done that in the past. Rent A Center called me, my brother, and my parents on friday 10/24/08, sat 10/25/08, monday 10/27/08, and tueday 10/28/08 looking for a payment. Rent A Center has my cell phone number and work phone number. Are they allowed to harass my family members for a payment? A response would be greatly appreciated.
I had dealt with this company a couple of times. Most people think it is dumb but actually it can be okay if you pay off your purchase within three months. And that is what I do. Well, my son was moving back in and needed a bedroom set I suggested that we check out Rental Center in Redlands California. I ask for a use bedrooms set the guy that handle us seem nice and said he wanted to show my son a few new ones that was in a book. My son chose one filled out the application and was told he would get delivery on Monday. Both my son and I work at night no delivery during the day. I did not want to deal with the situation because I work a twelve hour shift. I also purchase a orange livingroom set. It was use but it was in excellent condition and could not beat the price. On thursday I finally called Rent A Center and ask where funiture the guy Steve could not figure out why it was not deliver. So I ask for delivery on the next day which would have been Friday October 3 2008, they agreed between 2 and 4. Five oclock no call or funiture. I call RC and I was told they would not deliver because someone did not come to work. I explain to them that was unacceptable and I wanted deliver the same day. They aggreed and also told me they did not contact me because they did not have my current number. When they finally came to my door I glanced at the paper work and said how can you guys tell me you did not call me when my phone number is written on your paper work, in my son's handwriting. The rude African American (it's okay I am African American myself) went off say he did not have that paper work with him when he came our on Monday. I said and it was not available to you when you got back to your store? He went on to threaten me that he would be my account manager I should basically (not in these words) but should not cause trouble. He wanted to see the room that the funiture would be deliver in. My son showed him. He goes to his truck stays there for about 15 minutes. He comes back and say well, we cannot deliver your funiture because we did not get this sign off. Okay you must remember that he claim they tried to deliver it on Monday and now it is Friday. And he is just now discovering that the manager did not sign off on the application. We argue at my door and I ask if we could get our money back. He said yes let me call the assistant manager and tell him that you will be back in to get your money. The entire time he is acting like I have done something wrong. But I am the person that gave my son's funiture away and had given my own funiture away anticipating to get replacement. When I spoke to the assitant manager he told me I could not get my money back because they were close and he had locked the safe. Amazing don't you think.
I then phone the corp. 800 number and someone called me back and ask me what happen? I explain to her what happen then she said okay someone will be calling you back within 24 hours. I can bet you that 24 hours from now I can write again and let you know no one has call me. So when she told me that I was mad as can be. And she said why are you now yelling? I said because I am not sure why did you call if you were not going to help out with the problem. She said okay bye someone will call you in 24 hours.
Where does my problem lies. No one ever told me I am sorry for this problem. No one ever ask me how can we right this wrong you are feeling. No one ever said our intention was not to have all these situation happen. They have just pass the buck I am out of money and funiture.
I am not a Rent a Center customer and have never even been in one of their stores before. They have been calling me for weeks looking for someone else and I have repeatedly told them that this isn't the person they're looking for, that I recently got this phone number, and asked them to quit calling me. If anything, this caused their calls to become more persistent and they get really rude like I'm lying to them or something. I don't know how many managers and employees I spoke to, each of them saying that my number had been removed from the system and I would not recieve a call again.
I'm sure they hear that excuse all the time, but does it not occur to them that it might be true in some cases? These people are awful, based on that I would never do business with them.
I have repeatily asked the employees to stop calling me 2 and three times a day including additional calls to...
I always pay on time and pay off in 90days. But when its time to pay-off my amount is always different from theirs. I always ask why and they always come out with surcharges or taxes, But I've added my tax and surcharges are I thought only suppose to be paid if you continue to rent. they even said one time that when you pay extra money on one item that the money sits their like piggy bank money. What the *** are they talking about? It's a bunch of excuses they have for their mistakes, but anyway I guess that's how it is at rac.
We had to rent a TV while ours was being repaired. The first TV's sound was so bad that you could not hear anything except the background noise. The 2nd TV that RAC brought was full of Roaches. As soon as it warmed they swarmed every where. Their comment was "I'm sorry"...It cost us big $$$ to fumagate and don't know if we got rid of all the roaches or not. Will go without a TV before I would rent from RAC again. The store is in Leavenworth Kansas. This is a health hazard that is reportable to the Health Dept.
Rent A Center harrasses my 3 kids my girl friend my friends my parents my girlfriends employer rent a center...
I had to move unexpectedly and found myself without furniture or much in the way of savings when I did. I was able to purchase everything I needed for my move with the exception of a Sofa & Loveseat. Against my better judgment, I saw an Advertisement for a Sofa & Loveseat set at Rent-A-Center for $80/mos. and decided to try that out, knowing I could go the 90-days Same As Cash Price if they turned out to be as big of dirt-bags as their reputation makes them out to be (the set was an Ashley Furniture set that was about 45% higher than the Ashley Store price so it didn't seem like too steep of a risk). I placed my order online and was called back shortly by a representative from the local store.
The representative was very polite and courteous. So, I wasn't too bothered with the fact that they didn't have the Model # of the item I had ordered online. When I told her it was the one on sale in the current Advertisement she got even more confused. She excused herself from the conversation and came back 5 minutes later to tell me that they do have the Advertised set, but in Brown, not Black. I told her that was acceptable. She gave me a price quote for $80/mo. and took my payment information and told me they could arrange delivery once I got into the store to sign the paperwork.
An hour later I show up at the store to sign the paperwork and they show me the Sofa & Loveseat set which is different than what they had in the Advertisement. When they have me sign the paperwork, the price was $130/mo., rather than the advertised $80/mo. Considering I was going to go the 90 days Same As Cash Route I didn't sweat it, but I did mention it. They took the paperwork and went into the warehouse and came back saying it was indeed their mistake, the price was going to be $179/mo. for that set. I thought maybe the local Advertisement might be different than the one shown to me online so I grabbed the local Advertisement at the counter and it had the same $80/mo. set on the cover. I asked if could have the Advertised set instead. They assured me that's what I would be getting for the $179/mo. instead of the $80/mo. (Can't I have the one Advertised for $80/mo. for $80/mo. or is that too much to ask?)
Well, if they won't give the Advertised item for the Advertised price, and it is going to be more than twice the advertised price, I decided I liked a cheaper floor model that they had any way while being given the run-around. It was $129/mo. set according to the sign on the item. I was given a Contract for that set at $129/mo. which I signed, and I paid for one month in full and scheduled a delivery, making sure that I was setup for monthly payments.
The delivery was scheduled for a week later after they received their first payment. When the scheduled window of delivery was missed I called inquiring about it and to confirm my delivery was indeed scheduled for today (as I had to take 4 hours off of work to be there for the delivery window they had scheduled). In response, they called all the references I had provided, apparently in a rather stand-offish manner (one lasting over 30 minutes). The scheduled time was missed by about 3 1/2 hours, but at least it was on the day they said it would be. They are a few hours worse than the Cable Guy, but a day ahead of UPS, still not too much of a harm or foul (apart from harassing my friends and family over the phone). I was a little uneasy but still things weren't seeming bad until it came time to sign for the delivery. The delivery papers stated my payment would be $179/bi-weekly instead of the $129/mo that I had signed previously...and my next payment would be due in 1 week, not in 3 weeks as per the contract!
So, now...I'm not sure what to think or do. I was planning on paying off the set at the Cash Price on my Birthday in 5 weeks. However, now I'm not so sure if they are going to honor the Cash Price or not, since if they cannot honor the Quoted Price nor the Contractual Price and continue to Bait & Switch me, then Bait & Switch is probably all I can expect from them. Maybe it's better I just walk away from the 1st Month payment I paid before I get any deeper and have them pick their furniture back up.
Besides, if they are already harassing my references when I was one month paid ahead, what is it going to be like when I get two or three weeks closer to my payment date? I value my friends and family more than I value $129.
If this is any indicator of how Rent-A-Center does business then it's no business I want to deal with ever again.
We had rented a bedroom set from them but the bed was a queen size and it did not fit in the room, it was to big.. they came and picked it up, but i didnt have it the whole month, they called me and told me that i have $ 111.00 credit, when i went there they told me that i could not get that back unless i get some thing else. well i do not like that co. what i did get from them they gave it to me as new when in dee it was used.all i would like is the money they say is mine..
Even though I have heard nothing positive about RAC, I found myself in a position that I needed a new couch and didn't have the cash upfront to pay for it so I reluctantly filled out the papers to have a couch delivered. It seems in signing the rental agreement, I was also signing up to get called every hour when I'm late with a payment and having their deliverymen/goons actually come to my apartment and pound on my doors 2x a day. This last time, I wasn't even late and they were on the horn, leaving me message after message and sitting out in my parking lot waiting and peeping in windows. It's to the point where I am afraid to answer the door or even step outside my door. My kids are afraid to play outside because of the Rent-A-Center people! It's crazy that a business is allowed to harrass people to this extent.