The complaint has been investigated and
resolved to the customer's satisfactionResolved Renewal by Andersen — Replacement windows
resolved to the customer's satisfaction
Just today a renewal by andersen rep came by for his 10am appt. The presentation was very slow and lasted 5 hrs. Side bar convo took up 1 hr tops. My hubby and i learned new things: difference bet. Their fibrex and vinyl; difference bet new construction windows made by andersen (Ready - made) vs. Replacement windows made by renewal (Custom built for your exsisting space) ; why new construct windows are less expensive than replacements ones; the difference bet. Homedepot's andersens and the replacement windows by renewal; difference in energy star requirements on thier product vs. Others; the warranty of the fibrex windows (20yrs) vs vinyl (5 to 10 yrs) ; quality of the installation, which i know is critical to the windows not leaking, building moisture etc. Bottom line, we were more informed and quality of product is high. I was definitely sold on the product. We want to change our window demensions, install a bay window, and use architectural design w color. He blew my budget out of the water as it was double what i expected to spend. (Wow) . The rep was friendly, not pushy but very chatty. He did work with me on changing a few things to reduce the amount. He did offer a small $1100 discount and told us about the $1500 gov rebate both of with made little difference on the overall price. Keep in mind, there is but so much discount he can give because "the product sells itself, the price is the price". It seems to be worth it if you plan on living in your home for 10+yrs or if you have deep pockets. As a consumer i always get caught in wanting the best product but not having the money to buy it right then and there. Its like buying the "all - clad" or the "t - fal" pot set; buying the bmw or the mazda. You will pay more for the better product or yes, you get what you pay for. Still shopping around. It would be nice to buy the renewals at a better price point. No im not a representative.