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ACRE Replacement Windows
reviews & complaints

ACRE Replacement Windows
reviews & complaints

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15 complaints
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1:12 pm
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I worked for them for about a month - every person I started with left for the same reason. They LIE to you and give good leads to their buddies or favorites, you are left with nothing. ASK to see the sales reps IPAD because they have these secret coded they enter even before they enter your house that marks up the price 15% or whatever discount was given...

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3:48 pm
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This review was chosen algorithmically as the most valued customer feedback.

This email I sent to them on Oct 19, 2018 recaps the issues: I have tried unsuccessfully since the installation of the 3 doors and 1 screen door on 9-24-18 to get you to come back to do repairs to the scratches on kitchen door, repairs to squeeky kitchen screen door that has no traction, frame on kitchen door that came with pink paint on the top, nail hole...

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1:43 pm
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This review was chosen algorithmically as the most valued customer feedback.

Film on every window that when they came out took a hour to scrap off of just one. Then said it was makers fault maker said it was installers fault. Bing going back and forth for over a year and nothing is being done. I paid 15000 dollars for these windows and its rediclou s. I can not get them clean they first told me to take a razor blade and scrap each...

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7:26 am
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Our experience with ACRE windows has been very negative. Our expert salesman gained our trust and talked a great game but the reality has been very different. First, he misrepresented ACRE’s relationship with Anderson Windows. Next, he sold us conversion kits for our bay windows and promised they would be an improvement over the old windows. He even sold an...

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J
6:13 am
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This review was chosen algorithmically as the most valued customer feedback.

We had ACRE install 12 windows and 2 doors in September 2015. Eventhough the project was delayed by a week, they did a great job and and treated our home wonderfully. I'm writing this review because I think the negative reviews here are not fair to this Company. We did a lot of research on this company and found many more happy customers than complaining...

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R
1:17 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The bad experience with ACRE windows begins from the beginning. We had a member of the ACRE team come to our house on July 29, 2015 to give us an estimate on 10 windows. At the time, the representative, Nick, informed us that we indeed did have faulty windows that needed to be replaced. After a high pressure sales pitch, I gave in and signed a contract for...

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8:02 pm
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The salesman was very nice, but we felt like when he came to our house on October 5th, he wouldn't leave until we signed a contract. He was at our home for a free estimate for close to 3 hours at night and would not tell us the estimate until hours of pretty much telling us that we won't find anything as good anywhere else. We overall felt a bit pressured...

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K
3:06 pm
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This review was chosen algorithmically as the most valued customer feedback.

Here is our story. In May 2015 we signed and purchased 23 windows for a home remolding job. The property is on a corner lot and so we wanted noise reduction and went with triple pane windows. Extremely expensive windows. The day of installation 3 windows were smashed. One was cracked and still had to be installed because they ripped out the old window...

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7:28 pm
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Back in April we receive a quote from ACRE to remove a large window do some resizing and install a door (Anderson). We signed the contract and the salesperson was very nice and helpful. We gave a deposit at the time we signed the contract and were very excited to get the project started. An ACRE representative can out about a week later to do measurement...

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12:41 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

If you get a call from this company or see a job posted then BEWARE. I worked for them for about 5 weeks. You are a contracted employee so you get no money until you make sales. They set up the appointments for you for in home demos. I experienced times where I was driving to NJ only to find out my appointment cancelled and then turn around to go home and...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

DO NOT USE THIS COMPANY!!! THEY WILL STEAL YOUR MONEY AND YOU WILL NEVER HEAR FROM THEM AGAIN !!! This is an e-mail sent to the supposed manager/ owner- MATT MANFRED It spells it out how horrible they have been. SERIOUSLY- DO NOT EVEN CALL THEM! To Matt Manfred, I guess you must think I am a total ### because I have believed you each and every time you...

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1:51 pm
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Was quoted a price for White French doors ($7900) on 10/20/12 but told I would not receive discount ($1500) unless I ordered that day which was significant . The next day was too late to change my mind since my credit card was already charged 1/3 of the price so I thought that I would at least get good service and a quality door. Since I live in a Condo...

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9:41 am
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Message that I sent the owners sums up my experience: Hello, Matt Mansford left me a message to discuss the order that my husband and I put in last night (and canceled today); however, I was disconnected when I tried to call him back. I was also disconnected twice when I called today for Acre’s fax number so I am going to try and explain my issue via...

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7:53 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ACRE's salesperson was really great but the Project Management and follow-through was horrible. After signing a contract on June 6, 2011 I was left to chase ACRE for status updates on my project. I live in a historical home and finally on September 13, 2011 I was told by the ACRE Project Manager that the Historical Commission wouldn't approve the windows I...

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2:28 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We contacted Acre Replacement Windows in June 2010, along with other window contractors. They underbid the rest of the contractors for the same service and we signed a contract. The product was to be delivered in a few weeks. Turns out, they decided that they couldn't do what they contracted and make it look nice. But for another $700.00, they could. We had...

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