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money taken against failed transaction
Dear All, Never ever use Rehlat for any booking. These guys are fraudsters and will devise ways to cheat you under some pretext or other. For a failed transaction, they claimed money from credit card issuing company and when I called them, they agreed that the transaction failed but they want me to get the transaction number from my bank as they do 4000...
Read full review of Rehlat and 16 comments
Replied
ticket booking
hello booking id 133995
date 2.1.2017
today i booked my ticket from riyadh to abudhabi one way
they deduct my money from credit card with charges of credit card but didnot issue the ticket
after 6 hr they reply to me sorry no seats available
now tickets prices are increased, they ll return my after 5 days
no refund credit card charges
i need full comensation
The complaint has been investigated and resolved to the customer's satisfaction.
Trust you are doing well.
I have checked our system and it shows that we have refunded your amount that you has paid for the ticket (473.000 SAR). Please check and confirm on the same.
Thank You.
Regards,
Customer Delight Team.
where is my ticket?
I booked a flight through this service Rehlat and they immediately took my money! Money was deducted from my account but I did not receive any confirmations and ticket was not provided!
When I contacted customer service they said I'll get my ticket soon but that did not happen, later they promised me a full refund and nothing again. I feel these people scammed me.
Replied
Terrible service!!
I have booked two flight tickets via Rehlat website and as soon as I paid they just disappeared! I never received any payment confirmations or my tickets. These guys ruined my vacation and stole my money. This website is the worst I have ever dealt with! I tried to contact them many times via email and never received a reply. And when I tried to reach them...
Read full review of Rehlat and 70 commentsAbout Rehlat
Travelers may choose from a variety of flights on Rehlat's flight booking website. The firm guarantees that its clients have access to a broad variety of routes and timetables by working with several airlines all around the world. The platform is made to fit different travel demands and budgets, whether they are for a domestic or international journey. The user-friendly interface makes searching, comparing, and booking flights a hassle-free process.
In addition to flight bookings, Rehlat offers an exhaustive hotel booking service. The platform connects travelers with numerous accommodation options in destinations across the globe. From luxury resorts and comfortable hotels to budget-friendly hostels, Rehlat caters to diverse customer preferences and requirements.
One of Rehlat's unique features is the "Rehlat eWallet." With each reservation a consumer makes, they may accrue and redeem points with this cutting-edge digital wallet. This feature is especially useful for frequent travelers since it gives the booking process something to look forward to.
Rehlat also specializes in the provision of excellent customer service. The business offers 24/7 customer service to guarantee that any questions and problems are immediately answered. This dedication to client happiness highlights the company's mission to provide a simple and pleasurable trip planning experience.
Rehlat is also renowned for its aggressive pricing and ongoing promotions. The business frequently offers bargains and discounts, lowering the cost of travel for its clients. Its Price Lock function gives consumers the option to reserve a fare and pay the remaining balance later, which increases convenience and flexibility.
Throughout conclusion, Rehlat is a reputable online travel service that supplies a complete response to clients' travel requirements throughout the Middle East and elsewhere. Rehlat keeps improving the trip planning experience for its consumers with a wide range of flights and lodging options, an easy-to-use platform, cutting-edge technologies, and top-notch customer support.
Rehlat Customer Reviews Overview
The compliments for Rehlat's extensive array of flying alternatives are a recurrent motif in the reviews. Customers value the platform's large network of airline alliances since it gives them access to a huge selection of routes and itineraries. Rehlat's booking platform's user-friendly layout is routinely praised for making the search and booking procedure straightforward and convenient.
The hotel reservation service offered by Rehlat also earns a lot of favorable reviews. For many clients, having access to a large variety of lodging options internationally is a significant advantage. Rehlat's platform offers solutions to suit varied travel needs and budgets, whether it be an opulent resort or a cheap hostel.
Furthermore, many users love the "Rehlat eWallet" option. Customers love the added value this cutting-edge digital wallet provides by allowing them to accrue and redeem points for travel reservations. For frequent travelers, the chance to earn incentives with every reservation improves the whole experience.
Rehlat's commitment to offering competitive pricing and frequent promotions is another aspect often highlighted in positive reviews. Customers value the affordability of the services, and the Price Lock feature, which allows customers to secure a fare and pay the rest later, is lauded for its convenience and flexibility.
Lastly, many reviews commend Rehlat's customer service. Despite some criticisms, there is substantial feedback applauding the customer support team's efforts to provide timely and effective assistance. The 24/7 availability of support enhances customer confidence and satisfaction with the platform.
In conclusion, Rehlat reviews underline the company's strengths as an online travel agency. With its wide range of flight and hotel options, user-friendly platform, innovative features, and dedicated customer service, Rehlat continues to make a positive impression on its customers. It remains a reliable choice for travelers in the Middle East and beyond seeking a comprehensive and convenient travel booking solution.
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3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have encountered with Rehlat. This title should be clear and to the point, allowing readers to understand the nature of your complaint immediately.
4. Detailing the experience: In the complaint description, provide a thorough account of your experience with Rehlat. Mention specific areas such as customer service, booking process, flight cancellations or delays, refund issues, or any discrepancies in charges. Include details of any transactions you had with the company, clearly stating dates, amounts, and services involved. Describe the issue in detail, including any steps you took to resolve the problem and how Rehlat responded to your concerns. Share how this issue has personally affected you, such as causing financial loss, stress, or inconvenience.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Rehlat. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the company, whether it is a refund, compensation, or another form of resolution.
7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.
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9. Post-Submission Actions: Following the submission of your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Rehlat or other users to further your case and seek resolution.
Rehlat is a legitimate online travel agency based in the Middle East, offering flight and hotel bookings for customers worldwide.
Rehlat was founded in 2015 and has since been providing travel services to customers in the Middle East and beyond.
Rehlat is accredited by the International Air Transport Association (IATA), a global organization that sets industry standards for air travel.
Customer reviews for Rehlat can be found on their website, as well as on independent review websites such as Trustpilot and TripAdvisor.
Rehlat offers a "Best Price Guarantee" on flights and hotel bookings, promising to match or beat lower prices found elsewhere.
Rehlat's pricing is competitive within the industry, offering affordable rates on flights and hotels.
Rehlat is transparent about their fees, which are generally included in the quoted price. However, it's always a good idea to review the terms and conditions of any booking to understand potential fees.
Rehlat offers customer support through phone, email, and live chat, providing assistance for booking and travel-related inquiries.
Rehlat works with reputable airlines and hotels to ensure high-quality travel experiences for their customers.
Rehlat takes customer privacy seriously and uses secure technology to protect your personal information during the booking process.
Yes, you can make changes or cancel your booking, but fees and restrictions may apply depending on the specific airline or hotel's policies.
Rehlat offers travel insurance options through third-party providers to help protect your trip investment and provide coverage for unforeseen circumstances.
Yes, Rehlat offers the Karam Rewards program, which allows customers to earn points on bookings that can be redeemed for future travel.
Yes, Rehlat offers last-minute travel deals on flights and hotels, depending on availability.
Rehlat frequently offers promotions and discounts on flights and hotels, which can be found on their website or through their social media channels.
Yes, Rehlat offers international flight and hotel bookings to destinations worldwide.
Rehlat provides options for travelers with disabilities, but it's important to communicate your specific needs with customer support or directly with the airline or hotel.
Yes, Rehlat offers individual travel services such as flights and hotels, in addition to their combined booking options.
Rehlat can help with group travel bookings, but it's recommended to contact their customer support team for assistance with larger groups or special events.
You can contact Rehlat through their website's contact form, by phone, or by using their live chat feature for personalized assistance with your travel-related inquiries.
Overview of Rehlat complaint handling
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Rehlat contacts
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Rehlat phone numbers+965 22 063 052+965 22 063 052Click up if you have successfully reached Rehlat by calling +965 22 063 052 phone number 14 14 users reported that they have successfully reached Rehlat by calling +965 22 063 052 phone number Click up if you have UNsuccessfully reached Rehlat by calling +965 22 063 052 phone number 19 19 users reported that they have UNsuccessfully reached Rehlat by calling +965 22 063 052 phone numberKuwait+20 224 134 504+20 224 134 504Click up if you have successfully reached Rehlat by calling +20 224 134 504 phone number 9 9 users reported that they have successfully reached Rehlat by calling +20 224 134 504 phone number Click up if you have UNsuccessfully reached Rehlat by calling +20 224 134 504 phone number 8 8 users reported that they have UNsuccessfully reached Rehlat by calling +20 224 134 504 phone number6%Confidence scoreEgypt+966 920 033 029+966 920 033 029Click up if you have successfully reached Rehlat by calling +966 920 033 029 phone number 22 22 users reported that they have successfully reached Rehlat by calling +966 920 033 029 phone number Click up if you have UNsuccessfully reached Rehlat by calling +966 920 033 029 phone number 19 19 users reported that they have UNsuccessfully reached Rehlat by calling +966 920 033 029 phone number7%Confidence scoreSaudi Arabia+971 42 944 633+971 42 944 633Click up if you have successfully reached Rehlat by calling +971 42 944 633 phone number 17 17 users reported that they have successfully reached Rehlat by calling +971 42 944 633 phone number Click up if you have UNsuccessfully reached Rehlat by calling +971 42 944 633 phone number 18 18 users reported that they have UNsuccessfully reached Rehlat by calling +971 42 944 633 phone numberUnited Arab Emirates
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Rehlat emailshelp@rehlat.com100%Confidence score: 100%Supportcandida.armstrong@rehlat.com100%Confidence score: 100%Supportsocialteam@rehlat.com100%Confidence score: 100%Supportinspire@rehlat.com98%Confidence score: 98%hr@rehlat.com98%Confidence score: 98%hr
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Rehlat addressAl Bahar Center, Tunis Street, Hawalli, 12075, Kuwait
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Rehlat social media
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