Rehlat
reviews and complaints

in 09/07/23

I have booked two flight ticket from Riyadh to Amman via Rehlat website, and after completing the booking and paying the price of the tickets, no confirmation of booking received, when I called them in the same date they said we are sorry that No available seats on the flight, and they send email of apology and that they will refund my money within days, this is their email to me (

شكرًا على اتصالك بخدمة دعم عملاء موقع رحلات. 

 

يرجى تقبل أعتذارنا حيث لم نتمكن من تأكيد حجزك، قد قمنا بألغاء حجزك وسيتم رد مبلغ الأسترداد بالكامل فى غضون 2 - 3 أيام عمل وبمجرد رد المبلغ من طرفنا سيتم إضافة المبلغ الى حسابك المصرفى فى خلال 3 - 5 أيام عمل وفقاً لسياسة البنك الخاص بك.

 

في حالة حدوث أي تأخير ، يرجى إرسال بريد إلكتروني إلينا حتى نتمكن من التحقق ومساعدتك وفقًا لذلك. 

 

نحن نقدر حجزك معنا ولا تتردد في الاتصال بنا للحصول على مزيد من المساعدة "

 

 

 

Thanks & Regards

Mohraeil Milad

API-Operation Executive

now more than a month passed without refunding my money and i have send many email to them but no answer

booking ID 4665827

email [protected]@hotmail.com

khader salem

Booking ID 2056665

I made a flight booking for my family on July 5, 2023 on rehlat app for travel from CCJ-AUH for amount of AED 1,786. Subsequently, the following day Rehlat informed me that my flight booking has been cancelled and they have initiated a refund for the full amount which will be reflected in 20 working days(which is very long). Now it's been 35 days since this email and I have not received any refund nor do they bother to reply to my emails. Kindly beware while booking with this company, I am facing big trouble.

I booked a hotel room in the middle of January 2023 and realised it was the wrong room boos so I cancelled which was stated 100% refundable. It’s now August 2023 and I received nothing I’ve rang everyday for the late two weeks and the keep telling me in 48 hours, I ask for a manager to ring me they say the same thing in 48 hours I’ll hear something but I get nothing.

Booking no. RGL1328110

Hi,

Been contacting Rehlat for long time and finally some one responded that i will get refund regarding the ticket booked which they canceled. I send all my bank details and Rehlat assure me that i will get refund with the deposit slip, which was execute on March 21, 2023. I check with my bank but i was told no any transaction or amount received. Mean while i send many mail to Rehlat for inquire regarding my refund and that promissory note issued But didn’t get single answer and just left ignored.

Beware of REHLAT ! They r cheat all of u. I lost my money. Hope u wont be the next…

The worst company in the history of mankind.

They have agreed to process the refund after 1 months of follow up and after constant email reminders , .After they agreed , 2 months have passed (Now at 16th reminder email) and even copying their CEO , CFO , no action.

I thought at least the management will have a little shame in seeing their company having such negative reviews but apparently they don't even care .

Booking number RSA1857089 . Been waiting since April 22.

Dear Users ,

if at all you are about to book in this website , kindly avoid at alll costs!

I have got in touch with Dubai Economy and Tourism and trying to sue them now for the mental torture they are putting us through.

I am writing to bring to your attention a distressing experience we recently encountered while booking accommodation through your website. On 15 july, I made a reservation for two rooms through your platform for Days Hotel Deira for the next day. However, our experience has been far from satisfactory.

The booking process was completed on your site, and full payment was promptly deducted from my account. However, instead of receiving a confirmed booking, we were left in a state of uncertainty as your site displayed a message stating that the booking was still being confirmed.

This uncertainty caused significant inconvenience, especially since we were traveling with an infant and needed a confirmed reservation to ensure a smooth trip. Eventually, when we reached the hotel, we were shocked to receive a notification from your end, stating that we needed to pay an additional 46 KWD. This unexpected charge was not justified, and we were left feeling deceived and betrayed.

Upon inquiring with the hotel directly, we were informed that rooms were indeed available at the same rate we initially booked through your site. This raised concerns that such practices might be commonplace on your platform, leading to unnecessary hassles for customers like us.

In light of these difficulties, we reached out to you requesting to either book the rooms as originally promised or refund the full amount we had paid. It has now been two weeks since our initial contact, and we are deeply disappointed that the refund has not yet been processed.

We understand that mistakes can happen, but we urge you to prioritize our case and refund the amount as soon as possible. We are not seeking any additional compensation, only the refund that was assured to us.

We hope that you take this matter seriously and resolve it promptly. Your assistance in this regard will restore our faith in your services and prevent us from sharing this unfortunate experience with others.

We kindly request you to acknowledge this email and provide us with a definite timeline for the refund process.

Looking forward to your swift response.

Sincerely,

Booking I'd REG2306334 & REG2306100

Hi

Booking ID- 2051471, Refund request- 1169853

I booked a round trip on Turkish Airlines through Rehlat but they couldn’t confirm my booking sighting fare hike. I eventually managed get a cheaper fare for the exact same booking through an alternative ageny.

I was advised full refund will be processed in 20-30 working days, though there seems no justified reason why they hold on this refund money in their account for so long.

My refund is overdue now by 35 working days, each time their representative assure refund will be processed in 24 hours and that a Supervisor call back shall be arranged. But, till date they are not responding to any such requests.

Appreciate your assistance on resolving this.

Thanks

I decided to use Rehlat.com to book a hotel for our family vacation. It seemed like a convenient and reliable option at the time. After going through the booking process, I received a confirmation email with all the details, and I went ahead and made the payment.

However, on the day of our scheduled check-in, things took a turn for the worse. When we arrived at the hotel and presented our booking confirmation, the hotel staff informed us that they had no record of our reservation. We were shocked and confused, as we had followed the proper procedure and even received a confirmation from Rehlat.com.

As a result of their mistake, we were left without a place to stay and had to scramble to find alternative accommodation at the last minute. This was extremely stressful and put a damper on our vacation.

To resolve the issue, I tried to contact Rehlat.com's customer service for assistance. However, I was met with unresponsiveness and indifference. They didn't take the matter seriously and didn't seem interested in helping us resolve the problem they had caused.

This experience has left me deeply disappointed and frustrated with Rehlat.com's service and professionalism. Booking a hotel should be a simple and reliable process, but their negligence and lack of accountability made it a nightmare for us.

I hope by sharing this information, other potential customers can be cautious when using Rehlat.com for their bookings. It's essential to be aware of the risks and potential problems one might encounter with their service.

In conclusion, I strongly advise against using Rehlat.com until they address their issues and improve their customer service. As customers, we deserve reliability and accountability when making bookings, and unfortunately, Rehlat.com fell short of meeting those expectations.

We made a booking for one night at Hotel Catania International Airport for May 13 2023 through Rehlat but had to cancel a few days before. The hotel said we should claim a refund through Rehlat and we have tried to do so, but each time we chased them, they have just sent an automatic message saying they would make the payment shortly. We have not had any form of personal contact with them.

My name is Roy Adams and my email is [protected]@gmail.com

Very disappointing service with Rehlat. Impossible to change flight date due to Rehlat system is down per their feedback. Rehlat told me to go the airline office to fix but it was not possible, I tried myself on the airline website, it was not possible the message prompting was to contact the travel agency who sold me ticket, so Rehlat. But nothing is done by Rehlat to fix the issue. Finally planning to buy a one flight separately and when asking for refund they just refund 390 AED for a ticket bought at 4000 AED. It is not fair not honest.

Hi there

I have booked a round trip with regal at and they cancelled my trip because the couldn’t confirm it with the carrier. The emailed me the refund will be in my account within maximum two weeks on 27/6/2023. It’s almost a month and no responding to my emails or request to talk to someone.

Booking ID: 26607 QA

RefReq#: 1177946

Thank you for any help

I booked a flight ticket on 02/07/2023, shortly after i received booking confirmation i had received another email from Rehlat saying that ticket fare had been increased and i had to pay the difference in order to issue the ticket.

Though, Ticket was booked from Rehlat website and the price hike was not reflected in their site is a lame excuse to hold back the money of the customer.After long argument i finally had to agree with the refund.Since then, i have been following up with them and no response for my refund.They have a very weird money back policy as they wait till the processing days to be completed which is 20 + 4 days.

Hello,

I have done 2 hotel bookings on Rehlat website and have cancelled them during the free cancellation period. Rehlat has debited my card of the total amound of both bookings (251.96 EUR and 121.44 EUR), however, it's been more than 6 months since the cancellations have been acknowledged on Rehlat side and I didn't receive any refund.

Here are the bookings confirmation numbers: RGL1407050 and RGL1252683.

Its been a month i am waiting for my refund.U guys told 20 working days and now its more than that.i am going legally to get my cash.Ticket not issued due to your mistake and i am waiting for 1 month and still not credited.I am working in a government firm here in abudhabi and i know how to deal with u scam guys.

Ticket id-2055062

Date of ticket Cancellation-June27 2023

Hello

I had booking with REHLAT number RAE2318285 today morning 18/07/2023

nonrefundable hotel ja lake Jabal ali Dubai.

I was checking the cancellation policy and I found a page that said if you press yes you will cancel if you will press no will not cancel, then I realised that I going to cancel my booking. But immediately I press no then massage came to me still your booking with us because you press no.

After two hours I received cancellation from rehlat without my permission.

I try explaining to staff but unfortunately they keep saying I’m the one who did cancellation

Please I want my money to be refund back.

Rehlat website is a scam. I booked my ticket. Later they emailed me that the fare hike has been observed so I need to pay more. I asked them to refund my amount but no fruitful response. They asked me to fill the refund form. I filled and submitted that its been more than 3 weeks same useless response. Even they have stopped picking the call. My Booking ID:4635425

I have booked a flight ticket for my daughter via Rehlat website and as soon as I paid they sent me email with her name changed to mine(because I paid with my credit card!) They just disappeared! These guys ruined my family's vacation and stole my money and the kid will now have to stay in Toronto alone, fly alone without her family and we have to buy another, more expensive ticket for her as there is no more place on that plane!. This website and the Rehlat customer service is the worst I have ever dealt with!

I tried to contact them many times via email and phone, spent hours on end trying to have them fix their website error and never received any resolution. What a scam! I bet that all the positive reviews about Rehlat are fake!

I'll warn everyone I know about these guys! And will take it to the media what they did to the poor girl! Avoid them at any cost!

On July 12th I bought two tickets on the website Rehlat. One is a flight ticket from Melbourne to the Gold Coast and the other is a flight ticket from Brisbane to Melbourne. However, I did not receive the itinerary and ticket information after the purchase was completed. So I think it's a scam site and I ask this site to give me a full refund.

Please refer to the photo for flight details.

I booked a hotel and then asked for it to be canceled and I am waiting for my refund. I already wrote to Rehlat and got no answer. the deadline has already passed and I have seen that there are thousands of complaints online where the people never get the money back . I will try to resolve it amicably and if the situation is not resolved I will proceed with the legal procedures .

I have a complaint filed with Rehlat since April 18th.

They've been saying they will issue a refund since May 5th. This is the content of their email:

> Please be informed that we will process the full refund within 10-12 business days and the amount of EUR 82.53 booking I'd RGL1815464 will be credited to your account in accordance with your bank policy & procedures.

Since then, they have been telling me:

> Please accept our sincere apologies for the inconvenience caused. This is to inform you that we have forwarded this to our finance department on high priority and the latest information will be updated within 3-4 business days.

This same message has been repeated at least 10 times since June 10th, which is unacceptable.