Rehlat
reviews and complaints

I have a reservation for a suite at a hotel, scheduled to arrive tomorrow, that I have booked via Rehlat.com. The reservation was fully paid, weeks ago, and confirmed with a confirmation number.

Just now, at the last minute, Rehlat, has informed me that my booking has been “cancelled at the last minute, due to some temporary issue”.

I have contacted Rehlat by phone and email and have asked them to correct this issue and to reinstate the booking. I do not want to cancel, and I do not understand how a fully paid, confirmed reservation can be cancelled the night before checkin, due to a “temporary issue”. They have not responded yet. I cannot understand how a fully-paid, confirmed reservation can just disappear. Checkin is tomorrow.

My booking confirmation hotel has been cancelled by your side without my permission, yet the payment has been deducted.

Please be responsible for this case.

If you don’t want to ruin your vacation, DON’T MAKE YOUR RESERVATION WITH REHLAT!

My experience with them was horrible! I’ve made the mistake to book my vacation with them. A day before the reservation they sent me a message saying that due to some issues the booking was cancelled but they will send me the refund receipt as soon as possible. It passed almost a month and daily they say to be patient and to understand them because they have issues with their servers. I’ve sent them more than 40 e-mails, I made complaints at the Police of Dubai, Consumer Protection from Dubai, Dubai Tourism, etc. But it seems they don’t care! THEY DO MONEY FOOLING PEOPLE!

I will not stop with the complaints, bad reviews and comments, until I receive my money back!

I booked a holiday with the Rehlat service and then cancelled the holiday.

Then I received the following :

"Dear Esteemed Guest,

Greetings from Rehlat!

Please be informed that your Hotel Booking (RGL781846), has been cancelled and so full refund will be processed with in 24- 48 hrs and the amount of 3464.540 EUR will be credited to your account in 15-20 days in accordance with your bank policy & procedures. If you do not receive the refund, please reach out to us at earliest in order we can investigate the same for you and help you with your refund."

Rehlat said they would reimburse it as it was in the cancellation policy and they never did after 2 months. This is a scam. Never book with Rehlat this is purely stealing money.

Hello ,

My name sunshine jalal , passenger name also same . I purchased ticket through rehalt last 4th of June 2022 for going to india and returning back to kuwait . Ticket date 6th of june 2022 and return 24th june 2022 , flight gulf air , ticket confirmation number and booking id is 1798525 . Amount i paid 209.419 kuwiat dinar . I paid through my NBK bank card . same day i got message from rehlat , flight ticket not confrim . They will pay money back with in 15 days. Till date I didn't get back my refund money. Several phone calls and email. Till date I didn't get money back. Kindly make the arrangement to take my money back. Pls do needful to this issues.

Regards

SunShine jalal

[protected]@gmail.com

Mob 0965- [protected] & 00965-[protected]

Kuwait

I booked a ticket through Rehalat (booking id 1461016) in Feb 2020 and the flights got cancelled due to pandemic. Since then I am following up with this company and they are still dragging and cheating the customer. They blamed the airlines company, but the airlines has already refunded the money. It is more than 2 years and they are just giving excuses and refunding. I am going to complaint in DGCA, Kuwait. I would never recommend this company and they are literally cheating the customer.

The tickets were rescheduled and each reschedule they levy charges which as per the airlines were not applicable. I cross verified with the airlines company and came to know that they are ripping of the customer.

They keep giving you false promise that they will process in 1 week, but they don't keep their word. I wouldn't recommend this company to anyone. They just lure you showing few bucks discount and then they rip you by levying additional charges for any change in you itinerary.

Booked my hotel 3 months ago paid the full amount, received confirmation email that everything is fine.

Prior to 24 hours of flying to Spain, Rehlat cancel the booking. There is no refund of the money, there is no customer representative to talk to, no one replies to emails, upper management is unable to be reached, every customer representative will tell you they will get back to you in 24 hours, when you're flight is due in 5 hours. I have called the hotel, and they have said that Rehlat themselves have cancelled the booking a couple of days prior to avoid the hotel booking fee, even though they have taken the full amount of money from me 3 months ago.

You will be left on your own with no compensation if you do business with this company.

Avoid them at all costs.

I booked my flight to Georgia on May 7, 2022, the day my nightmare began.

I remember searching for AirArabia that day and the first link that came up on Google was for this scam company. But I didn't realise the problem because the design of its website was extremely similar to AirArabia. So I paid as normal, but after I paid the page stayed forever at 10 minutes to issue the ticket, but no!

So I started searching the internet for this company and they all said it was a scam. I cancelled the booking so as not to delay my trip. It then said it would take 30 to 40 working days to operate a refund for me, which of course was part of the lie. I still haven't received my money after these working days, but I have read on the online reviews that most have not received it for over a year. I don't know what to do anymore, should I call the police or take them to court?

Of course, every time I called they always said they would send an email within 24 hours to confirm exactly when the refund would be made (that's the funniest joke I've ever heard in my life) because they never replied to any of the emails!

For those of you who want to book a trip on this scam site, I hope you will read my review and keep your eyes open and never step into such a nightmare!

I am complaining about this flight with Booking ID : 1630381.

Rehlat is one of the worst websites ever to book a flight.

It has been 2 years and they called me now to pay additional 200 AED to get a refund.

I mean they are asking the passenger more money to get the refund and its called ADMIN Fee. Highly disappointed, If there is a way to file a case, I would do that against this [censored]ty company.

My booking ID 1489439. No refund since 2020.. I am fedup with this rehlat. I think they are cheating me. I need my refund immediately orelse I will go for legal actions. Hope you do needful.

ABDUL KADER JAILANI

Kuwait

For my Booking ID 1673926// 10 Apr 2020// Oman Air. As you can see the date am following up on a cancelled ticket booking since 2020. After all these years I get a call today and they tell me your refund is approved if you want to reversal pay AED 100. I have never ever come across such a worst experience in my life where I had to follow up so much for a refund. N now they want me to pay. I tell the lady why don’t you deduct aed 100 and refund the rest but apparently that is not possible. How on earth are they expecting their customers to pay again when they have been following up for a refund for 2 damn years!

Rehlat website for Hotel and Flight Booking is the worse ever service i have come across

Fake Listings

I have booked for staycation since 8th July 02.00am hour and its 5.15pm without any confirmation. Ideally to be received asap or within 30 mins as per their website.

The staff keeps saying they will send the confirmation and i must have followed enormous time without any solution and very easily after 16 hours of follow up they have declined the booking and asking if we need a refund or alternate booking at higher rates - THIS IS SCAM

I have been polite to staff and at least extremely rude to staff managing the calls without any training or understanding to handle such situations.

The worst ever booking experience and i regret using their pathetic services .

Thanks for spoiling my vacation and costing my money and harassments.

boking number 3850820

[protected]@gmail.com

pls check...

Dear Mr. Mohammed ,

almost more than 5 months finished still money has not come, kindly check and refund the money to my account, otherwise, give your Manager the email or mobile number, or we want to compliant higher officers, My manager is asking for money from my pocket how I pay without receiving the refund.

Pls think about it and finalize the matter ASAP.

from Feb 2022 , i am trying to get the Refund

I booked my ticket from delhi to muscat for 6 july 10 am flight but at check in counter they told that the ticket is not confirmed. it is Oman Air flight. rehlat team is not able to help at all they have uneducated customer service team working blindly.

My booking I'd 1941809 this ticket booking time deduct of amount on my card and I am not receive E -tickets in my email.I am called the customer care they told me waiting 24 hours you get the ticket. An accidently this fight next day departure.I am called customer care center and cancel of my book.

After 4 hours they send me ticket but ticket mention only PNR number don't have E ticket number. I have some dot this ticket I am called the airline and give him the PNR number. they are reply this ticket only reservation not confirm.I am called the customer care you send me ticket is not confirm as per airlines. I am canceled the booking. Rehlat customer Care told me you are get refund in 25 to 30 days. After 40 days I am call to customer Care but they are not give me feed back.

Pls give me full refund of my ticket.

This ticket not confirm by rehlat.

This amount with rehlat don't pay the airlines. why you take time I don't know .

Regard

Majid

Dear sir,

My booking I'd number 1942108. I am book the ticket with rehlat OTA. They are deduct the amount of my card after I am not receive the ticket in my E mail. I am contact the customer Care they told me you get the ticket in 24 hours. after 24 hours I am receive the e-mail from rehlat. they are writing in the e-mail your are paying more amount after this ticket confirm. I am call to customer Care but they don't give me positive answer. they saying if you need ticket should pay the amount. I am told him why I am paying this problem is coming rehlat. End. I am told him no need ticket return back my amount. they told me its take time 40 to 60 days.

I am called the customer care I am said this amount with rehlat and rehlat not pay to the airlines why are take time. customer care not give me positive answer. they saying if need amount waiting up to 60 days.

After 40 days I am. Calling to customer Care center but they. Review the e-mail and give me reply waiting more days. I am told check your team what's is status they are ignore our Company policy.

Note

I am stuck the 3000 dhrim amount with rehlat different cause mostly refund Case. but they don't help the customer.

I am suggest very body don't chooses the rehlat. if need trouble in life you can choose.

My experience with rehlat very bad.

I am attach all screen short of my e-mail

Regard

Majid

The authorized amount for Booking ID: 1946721 has been reversed.

We would be debiting the amount again from your card & you would be receiving 2 SMS for your transaction shortly - one from Turkish Airlines for amount AED 792 (approx.) & another from Rehlat for amount AED 27.72 (approx.), Total Amount = AED 819.72 (approx.).

still waiting to book another ticket? How it can be that so hard?

Thank you for your response.

This my book I'd 1909551 AE // 06 May 2022 // Air Arabia Abu Dhabi.

This flight cancel by the airlines. I am called you rehlat and inform the flights cancel give me the refund and change the date. They are said no have other flights you are proceed the refund amount. I am agree but rehlat. Team give me time with in 55days to 60 days you get the refund. after 60 days I am get the email from rehlat.

As per your request we have got any reply email from the Airline for refund approval once we get revert from them will update you

Dear sir,

I am already given 60 days. but rehlat team nothing do it. Yesterday I am receive the e mail from rehlat they are give me surprise.

Plz do something I am needful.

Note

Today I am calling the airlines they are agree to refund the amount. but rehlat end nothing do it.

Please please solve my issues. I am big mistake using the rehlat plate from.

Note

I am big mistakes using rehlat service

hi , booking Id no 44744 refund request number 1010707 tired of following up with the company its a month now they mentioned refund should be processed within 14 working days...