The complaint has been investigated and
resolved to the customer's satisfactionResolved Regus — hidden renewal clauses and misleading info by reps
resolved to the customer's satisfaction
Good morning. I've read what happened to jeff in the us and I am sad to say that the same situation is happening to me right now in buenos aires, argentina. The hidden 3 month virtual office fee/contract renewal that, after the 12 month contract i've signed, regus try to charge me. Nobody seems to take over my complaint that started as soon as I received the invoice but the one who answered, did that in a rude way and by email (I don't know where she is or who she is). The gm who sold me the 12 month package is in the office all the time and say nothing about this even when I copied him in my several emails. Someone from somewhere answer my emails in a rude way saying that I have to paid what i've signed (In fact the contract is not clear whatsoever about this) however that's not the point because I stated very cleary that my commintment was for a campus office for 12 month.in fact i've got a rate for a 12 month package not a 15 month package with another kind of product I never was intesrested in. What surprirsed me is that the modus operandis is being exactly as it is stated by jeff in this board and exactly as happened in many places according to intentet so, now, I think is not missmanagement here but an organized way to collect money and, of course, get rid of the clients for good.
The botton line is that since january 6th when this nightmare started I try to go to the office as less as possible due the bad atmosphere and because I do not know what they are capable of so, I do not want to face an awful moment.
The complaint has been investigated and resolved to the customer's satisfaction.
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