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SUBMIT A COMPLAINT
United States New Jersey Morristown

[Resolved] HQ / Regus Group Network — scam billing and contract fine print

5
J Review updated:

Please read this word of caution. I am a victim by hq / regus group network office rentals... If you are considering renting an office or virtual office for a short term from a company called hq... Please be aware of all of the fine print... They will lure you into a great deal, or what appears to be a great deal and then they will hit you with all sorts of fees... First and foremost there is a buried clause in the contract that explains something about a virtual transition when your contract expires... There is no cost or no reference to any details except for the fact that you are tied into hq for another 3 months when your contract ends and you will owe hq / regus network roughly $1, 000 for what they call their transitional virtual office program for which you are basically paying for them to collect your mail... I am sorry... This is a scam and they have no right to do this!!!... You will not find this out until your contract ends and they hit you with it... Be aware that you should deny this clause right from the outset... They claim they need the fees in order to transition your mail in your absense... Scammmmm... The other big thing is that if you do not cancel your office 3 months from your termination date it will automatically renew... Watch out for this because they will do anything they can to lock you in... Just be very clear about what you are being charged... Do not take anything for granted or you will pay!!!

  • Regus Group's response · Apr 13, 2011

    Dear 'Regus Kantoren',

    It is certainly not true that we ever intentionally overcharge.

    Where problems may occur - we want to help fix them as quickly as possible.

    If you have an issue yourself that we can help with, please either email [email protected] or post your details via our website here: http://Reg.us/help. Please state your name, company, location and outline the details of the problem you are experiencing. It will also be very helpful if you state that you posted to this forum under the name 'Regus Kantoren' - because I will be alerting the customer service team to expect your email.

    Best wishes,

    Chris Woods
    Group Social Media Manager
    Regus

  • Regus Group's response · May 06, 2011

    Dear 'Golf143',
    Please check your private message inbox within Complaints Board. I have written to you. We want to help resolve your problem asap. Instructions on how best to contact us are within my message.
    Best wishes,
    Chris Woods
    Group Social Media Manager
    Regus

  • Regus Group's response · Jul 13, 2011

    Hi peopleagainstregushq

    I work at Regus, and I would like to help solve this issue. Would it be possible to have your full name, company name and centre location? You can submit these details with some more info privately via the link below:

    http://www.regus.com/customerservice/default.htm

    When you do get in touch, can you please use this reference number: SMC00271. I will notify customer service to wait for your response.


    Sincerely

    Chris

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

Read 60 comments

More HQ / Regus Group Network Complaints & Reviews

Responses

  • Jo
    Joe Dec 04, 2008

    I can confirmed the validity to the previous post, every single word is true. My lease ended 10/31/2008 and in the last week I recieved and invoice from Regus (Indianapolis, In.) for $850.00 of whch there was no listing or breakdown of why I was receiving this invoice...Just a single unidentified dollar amount. When I called the office, Ispoke with the billing person who did a very poor job of helping me identify the full breakdown of the invoice. After concerted effort I was able to identify phone, mail, covered the fees over a 3 month tranistionary fee...Upon further complaint, the general manager called me today and of course reminded me that this transitionary fee is well represented in my contract that I signed 12 months ago. And of course I contend that at no time in dealling with the office manager at the initial signage of the contract or my exit conversations did this transitionary fee be expressed of discussed to me which I find non-discloser a fraudulant act and places Regus in my opinion as a SCAMMER...I plan to pursue this to and end and want all to know that Regus in my cased misrepresented their contract and service.

    Reply
    2 Votes
  • Hu
    hubb421 Feb 12, 2009

    Regus' standard 2-page contract has an automatic renewal term. Right on the 1st page in size 12 font over where you sign, it says "this agreement does not end automatically...please see 'ending your agreement"' on p.2". That term on p. 2 says that the agreement renews automatically unless either Regus or the tenant/client gives notice that they don't want to renew... I think it is ludicrous to go around saying that you've been deceived when you can read right there what is required. I've also had residential leases that required me to give the landlord notice that I didn't want to renew. If you actually READ a contract before you sign it, maybe you will understand what you're signing. good business tip in general unless you want to pay a lawyer $300 - 500/hour for 6 - 12 mos. to argue in court that you shouldn't be responsible for doing things you agreed to do in writing.

    Reply
    -2 Votes
  • Ka
    Kai Feb 23, 2009

    (Regus/HQ) guys charged me whatever comes to their mind without consulting me first with my credit card on file they wouldn't refund my money. they will try and sign you up for a long term contract which will bind you to their costly and ineffective service for what appears to be a discounted fee which will cost you greatly later. you will never be able to get in touch with a decent manager and its impossible to close the account once established. that was a big mistake to sign up with this guys and I lost a lot of business because of them. their system seem to be built on commissions to real estate agents so their is no interest in giving good service but selling as high as possible. save yourself the very bad experience and go somewhere else.

    Reply
    1 Votes
  • Pe
    pete Mar 07, 2009

    I think the Regus people are all talk and all sleeze. I had an office at Regus on Rt 128 near Boston. My company paid a lot for it, but i needed a place to work away from two small kids in between sales travel.
    Thru word of mouht I found another executive suites, Highland-March, in Westborough. I really liked th e space and the peaople there a lot and it was much closer to home, so i put in my 3 month notice at Regus. I began working out of Highland-March right away on a day-to-day basis. The staff there was fabulous and the price was almost half of what Regus charged. Really top-notch people.
    So here's the catch: I hadn't shown up at Regus for about 5 weeks, but I still had 6 weeks to go on my contract and my comapny was still paying the (outrageous) monthly fees. Well, I go to my office, unlock the door--and there is someone else working there!! They had taken all my stuff and put it in boxes in storage there, and sold my office right out from underneath me--and I was still paying for it!
    I will never-ever use Regus again.

    Reply
    3 Votes
  • Re
    Real Lawyer Mar 09, 2009

    I am a lawyer who resides in the Regus HQ office. This is not a scam at all. People who usually are bitter like the person in this last statement usually owe Regus HQ bad debt and claim the lame "I didn't know clause". Yes, they charge you for every little detail, but they do not hide that it's a business from the start and nothing is free. They are very open that ALL the services have a fee. It's to make client's life easier and easy is not cheap. Plus, service is by staff that has integrity and great work ethic, top notch! Re: Auto-renewal, most places even online dating websites and renting DVD's online have Automatic renewal, just be pro-active, in life and especially business, no one is going to do it for you, unless you pay them! LOL. Yes, they charge for everything, there were other tenants on the floor who knew that and enjoyed the team taking care of them and then there was myself who avoided racking up charges for Regus HQ, which was fine for both me and them! Regus HQ is not a scam, just NOT FREE! People surprise me with entitlement issues, think that the world owes them a free ride, then get your own damn office and do your own damn stuff! Oh yeah, last time I checked the ghetto has a street corner for you to open up shop, and it might be free or cheap!

    Reply
    -6 Votes
  • Di
    Disappointed Client Mar 31, 2009

    Our company was opening a new office in Nashville, TN, and we had been searching for a small office space to accommodate our two employees. While doing research, we came across the Regus Group, offering us an all-inclusive package in one convenient monthly bill. This was an ideal plan for us. We began our relationship with Regus in October 2008, and after just one month, we were highly disappointed. We began seeing charges for services that were priced much higher than the area average. Getting in touch with the General Manager at that location was nearly impossible. Emails were sent and phone calls placed, and were not returned for days when there was an urgent need for a response. After being disappointed in so many ways, we decided to terminate our relationship with Regus, and move to the private sector where terms were a bit better, and the bills would be more manageable. We received our final bill from Regus, and saw charges that we never agreed to pay. Regus wanted to charge us a “Business Continuation” fee, which, when looking over the T&C, there was nothing specified that we would be charged for something like that. We had no qualms about paying an exit fee, as this is standard, but we were charged an exorbitant amount. While we could have paid a cleaning service somewhere in the amount of $75.00 to clean the office, Regus charged us more than double that price. We felt really let down by Regus, and will never do business with them again, nor refer anyone to their offices.

    Reply
    -1 Votes
  • Co
    cobuck Apr 17, 2009

    Does anyone know if you sign an agreement with Regus and your company goes bankrupt, can they come after you personally? I realize that any responses should be validated by an attorney, etc.

    I re-newed my Regus deal 8 months ago after a 6 month contract, then the economy drove my business into the duldrums. I gave notice in February that I was going to vacate and vacated in March. I paid March rent but sent in 2 secret shoppers in late March. They were NOT shown my space. I am a sole proprietor and the agreement was signed in the company's name and written in the company's name. There is NO personal gurarantee on the agreement. I offered them a 75% buyout and they said no. Anybody else experience anything like this?

    Reply
    2 Votes
  • Un
    Unhappy Customer May 19, 2009

    We moved into Regus HQ in Tulsa, OK in Nov. 2006. The whole time we rented our office space there they seemed to come up with misc. charges for all kinds of things. When we moved out they charged us $2000 and they couldn't tell us what all the charges were even for! And then put a late charge on our bill while they were taking forever to research what our charges were. Here we are, 5 months after we moved out, and we just received ANOTHER invoice for postage and supplies from our "Business Continuation" fee that we were unaware of when we signed the contract. This is a charge for them to forward your mail (You don't have a choice, all the mail that comes is listed as one suite, so you can't intercept @ the post office) not only do they charge to forward your mail, they charge YOU for the postage and supplies that they use. Now we are paying $200 on a $35 postage charge because they slapped two late fees after not billing us on time. Oh, did I mention, it's 5 months later and we haven't received our deposit back from when we moved in?? I would NEVER recommend Regus/HQ to anyone.

    Reply
    3 Votes
  • It
    It's sadly all true May 23, 2009

    I used to work for Regus and I have to concur that unfortunately, what is written above is true. Please know that with the economy turning, the pressure on managers to gloss over key areas of the contract and then hide behind the fine print will increase. Previously, managers were allowed to discuss those fees. Most did, some did not. The explosion of complaints, I believe, is a direct result of the pressure they are now feeling to sell at any cost - customers be danged. Once you're in you're in and that is the stance that the company will take. I left after years with this company when I finally got tired of fighting against such practices, as have many other managers in the last 8-12 months. Sadly, many of the people who put customers first are no longer there. go to careerbuilder - they can't hire people fast enough to stop the bleeding. I count myself as one of the lucky ones having left early enough to escape the new initiatives that severely reduce incentives, encourage infighting and poor customer management. This company had the potential to be great but is being driven into the ground by fear and greed. If you need to sign a contract with a Regus/HQ building, please read the contract thoroughly and ASK ABOUT EVERY SINGLE FEE LISTED AND EVERY DEADLINE FOR RENEWAL. It appears more likely than not from the comments above that they will not review it and you will certainly end up paying for it. HQ was a great company once. It's sad to see what it's become.

    Reply
    3 Votes
  • Sk
    S Kim Jun 05, 2009

    Regus asked for nearly $3600 in security deposit for a 3 month contract. Mark Green, the incompetent manager at 5 Penn Plaza assured me that every single penny would be returned. In mid-March, I upgraded my office from a $1200/month room to $2100/month room. During my upgrade, Mark Green told me that he would waive any fees associated with the upgrade.

    To my surprise, I received a $2400 bill for the month of March (I expected to receive a $1650 bill since I moved mid-march). I asked Mark Green what had happened. He told me that he wasn't sure, but that he had spent two hours last night adjusting my bill – the nightmare had begun.

    When Mark Green was unable to resolve my bill on April (after coming back with many excuses that he didn't have time to look over my bill), I told him that since my 3 month contract would come to an end on May 1st, I was prepared to leave if he cannot deal with my bill.

    Mark Green, frustrated at his lack of understanding of his own company's billing system, delegated his duty to Cathy DeFrenza, another manager who didn't understand her own company's billing system. Cathy assured me that she was prepared to resolve my bill that same day. I was very happy to hear that.

    Of course, Cathy disappeared. She was on jury duty for over two weeks. After contacting Mark Green to ask what had happened, I was repeatedly told that Cathy would give me a call. Cathy never did. On June 1st, Mark Green told me that he was no longer in charge of my bill and that the responsibility had been elevated to Regus corporate headquarter.

    I called Regus corporate headquarter and another employee who had no idea why Mark Green had forwarded this information answered my call. She informed me that I was being charged a $1000 business continuation fee and that my security deposit will not be returned until I've resolved my account. There was no hope left. I had no one to speak to about my overcharged bill on the month of March. Regus also charged me $300 wear and tear fee for an office I had used for three months. The office was practically brand new when I left.

    So here's my advice: don't go to Regus if you want an honest billing system. I found that there are much better offices with windows (mine had none). If you put in $3600 security deposit, know that you will probably get $1000 back.

    Reply
    5 Votes
  • Va
    Vanessa2009 Jun 26, 2009

    It has been reported through various reliable sources and ex-Regus clients that the REGUS GROUP/HQ MANAGEMENT GROUP is under criminal investigation for fraud, stealing of clients funds, non-delivery of services and falsification of documents.

    Should you consider using their office services THINK TWICE before you part with your money. These international scam artists will do EVERYTHING not to deliver their services after they collected your payments.

    It further appears that the Regus Group will be filing for bankruptcy very soon, due to the fact that thousands of customer payments have been collected but clients have not seen any professional services in return.

    Their global network looks at the first glance impressive, however the “small prints” in their contracts are so clever written that even if they do NOT deliver the office services as contractually agreed on, the client is left ‘hanging in the air’ without any possibility to receive his money refunded.

    The Regus managers “in charge” are suddenly “un-available” to solve any problems and the client is “dragged over the floor” for months with “excuse letters” but no improvement of service takes place. Cancellation of contracts are simply “ignored” and requests refunds due to breach of contract by the Regus Group are ignored too.

    Instead the client receives invoices for services he never ever ordered or signed for. Or invoices are sent from the Regus Group, which are dated months before the service contract was even signed. This is outright fraud and the therefore this scam operation must be stopped immediately.

    DO NOT PAY THEM ANY MONEY IF YOU DON’T WISH TO BE THE NEXT VICTIM. THERE ARE FAR MORE PROFESSIONAL COMPANIES OUT THERE WHO WILL GLADLY OFFER YOU THEIR SERVICES AND THEY DO DELIVER!


    IF YOU HAVE EVER DEALT WITH REGUS AND YOU FEEL THAT YOU ARE A VICTIM TOO, please contact our Investigative Journalist Team.

    Reply
    4 Votes
  • Va
    Vanessa2009 Jun 26, 2009

    Exclusion and limitation clauses - Commercial contracts AND THE FRAUDULENT REGUS STRATEGIES

    In our June 2007 commercial update, we reported the decision in Regus (UK) Ltd -v- Epcot Solutions Ltd [2007] EWHC 938 (Comm) in which an exclusion clause in the supplier's standard terms was held to be unreasonable under section 3 of the Unfair Contract Terms Act 1977 (UCTA). The court reached this view on the grounds that the clause left the customer, Epcot, with no real remedy for breach of contract. In a recent judgment ([2008] EWCA Civ 361), the Court of Appeal upheld the clause and it is important to understand why.

    Epcot, a small IT training provider, rented high quality serviced office accommodation from Regus for a number of years but the relationship was marred by a number of problems, including the inadequacy of the air-conditioning system in the premises which ultimately led to Epcot claiming substantial damages. Regus attempted to rely on the exclusion clause in its standard terms, the relevant parts of which were as follows:

    "We will not in any circumstances have any liability for loss of business, loss of profits, loss of anticipated savings, loss of or damage to data, third party claims or any consequential loss. [The customer was advised to insure accordingly.] We will be liable ... up to a maximum equal to 125 per cent of the total fees paid under your agreement ... or £50, 000 (whichever is the higher), in respect of all other losses, damages, expenses or claims."

    In the Court of Appeal, Rix LJ held that the trial judge had erred as to the scope of the clause and Epcot's available remedies. Rix LJ pointed out that the obvious and primary measure of loss for the defective air-conditioning is the diminution in value of the services provided - i.e. the difference between the value of air-conditioned offices and non-air-conditioned offices. Although the first limb of the clause excluded some heads of loss, notably loss of profits and consequential loss, it left this primary measure of loss untouched.

    It was argued that the first limb was unreasonable because it operated "in any circumstances", i.e. even in the case of Regus's fraud or deliberate acts. This was a misconstruction. Liability for fraud or malice would always be accepted because parties contract with each other in the expectation of honest dealing. Extreme or remote possibilities like these should not be the primary focus when assessing clauses for reasonableness.

    Looking at the UCTA reasonableness factors, Rix LJ pointed out that Epcot's CEO was an intelligent and experienced businessman who was well aware of Regus's standard terms and used a similar exclusion himself. There was no inequality of bargaining power, as shown by negotiating patterns and Epcot's obvious awareness of alternative providers. As for insurance, it would have been far easier for Epcot to insure against the losses mentioned in the first limb. Overall, the first limb met the requirement of reasonableness and the figures of the higher of 125 per cent or £50, 000 specified in the second limb were, in fact, described as "generous".

    The trial judge had originally stated that the first part of the clause could not be severed and therefore the whole thing failed. By the time of the appeal, it had been conceded that severability was possible, allowing the second limb to remain intact. Rix LJ approved this approach, despite the fact that the clause was not divided into separate sub-clauses, because the two limbs were clearly independent of each other and served different purposes (i.e. one excluding liability, and the other limiting it).

    Anyone whose standard terms include a cap of this type will be reassured by the Court of Appeal's stance. Lawyers, too, can distil some drafting guidance from the judgment. In particular, clauses should be split into separate sub-clauses, wherever possible, with clear numbering to differentiate them, and drafted so that they are capable of standing alone if one part is struck out. This should be supported by a severability clause in the boiler plate.

    THIS IS JUST ANOTHER WARNING TO STAY AWAY FROM REGUS AND/OR HQ MANAGEMENT GROUP. THESE GUYS AR CROOKS!

    Reply
    1 Votes
  • Va
    Vanessa2009 Jun 26, 2009

    I confirm this as well. I was a fool and signed two agreements with them. The first was for an office for $600 a month. *I never paid less than $1200* for that lease. At the end, I was hit with an $800 virtual continuation feel. I then really needed an office for reasons that don’t matter, so I signed a 3 month contract for $205 a month for basically a broom closet. It turned into a 4 month contract because they don’t count partial months as part of the terms and of course I never paid less than $525 a month for that lease. I had to extend it once and of course went for an extra 4 months instead of three. Well, After the 5th month I moved to a more traditional office and figured I'd just cancel the extra phone and internet charges and just eat the $205 fee for the rest of the lease. They told me that I couldn’t cancel the phone or internet and it was in my contact! I was so disgusted I haven't even looked at the contract again to see what rabbit they're pulling out of their hat (like the virtual continuation). I figured the hell with them and I’ll never ever do business with them again.

    OH! My lease is paid via credit card. Well, last month (my LAST month w/ them ever, thank god), my credit card was declined. They charged me a credit card declined fee!!! hahaha have you ever heard of such things!! These people have some nerve to say the least.

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    HQ Global Workplaces/Regus Group Complaints –
    Fraud, Employee Theft of Identity


    HQ Global Workplaces/Regus Group



    Fraud, Employee Theft of Identity

    I recently returned from my military mission in Iraq as one of the thousands USA soldiers and thankful to be joined again with my family, but worried about how I would support them. I borrowed $1350 from a loved one and then went to add the funds to my bank account. Within minutes, I discovered that a company named HQ Global Workplaces had charged my account $326.00. When I called my card company to inquire and dispute the charges, they suggested I first call the merchant. When I called the merchant (HQ Global Workplaces) they informed me that they had charged my card because someone using a different name other than mine, had ordered some type of virtual office service. They refused to refund the money to my card even though I told them that I was not the one who made the transactions. I offered them proof of my identity and even offered to send them a photocopy of my id and my credit card to show that the name on my card is not the name that was used to make the transaction. I also offered to provide them with I had just returned from the military and could not have possibly made the transaction. I will unfortunately have to spend more time and money in taking them to court 'but in the meantime, I still am out of $1350 and my rent is due.

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


    Exclusion and limitation clauses - Commercial contracts AND THE FRAUDULENT REGUS STRATEGIES
    In our June 2007 commercial update, we reported the decision in Regus (UK) Ltd -v- Epcot Solutions Ltd [2007] EWHC 938 (Comm) in which an exclusion clause in the supplier's standard terms was held to be unreasonable under section 3 of the Unfair Contract Terms Act 1977 (UCTA). The court reached this view on the grounds that the clause left the customer, Epcot, with no real remedy for breach of contract. In a recent judgment ([2008] EWCA Civ 361), the Court of Appeal upheld the clause and it is important to understand why.
    Epcot, a small IT training provider, rented high quality serviced office accommodation from Regus for a number of years but the relationship was marred by a number of problems, including the inadequacy of the air-conditioning system in the premises which ultimately led to Epcot claiming substantial damages. Regus attempted to rely on the exclusion clause in its standard terms, the relevant parts of which were as follows:
    "We will not in any circumstances have any liability for loss of business, loss of profits, loss of anticipated savings, loss of or damage to data, third party claims or any consequential loss. [The customer was advised to insure accordingly.] We will be liable ... up to a maximum equal to 125 per cent of the total fees paid under your agreement ... or £50, 000 (whichever is the higher), in respect of all other losses, damages, expenses or claims."
    In the Court of Appeal, Rix LJ held that the trial judge had erred as to the scope of the clause and Epcot's available remedies. Rix LJ pointed out that the obvious and primary measure of loss for the defective air-conditioning is the diminution in value of the services provided - i.e. the difference between the value of air-conditioned offices and non-air-conditioned offices. Although the first limb of the clause excluded some heads of loss, notably loss of profits and consequential loss, it left this primary measure of loss untouched.
    It was argued that the first limb was unreasonable because it operated "in any circumstances", i.e. even in the case of Regus's fraud or deliberate acts. This was a misconstruction. Liability for fraud or malice would always be accepted because parties contract with each other in the expectation of honest dealing. Extreme or remote possibilities like these should not be the primary focus when assessing clauses for reasonableness.
    Looking at the UCTA reasonableness factors, Rix LJ pointed out that Epcot's CEO was an intelligent and experienced businessman who was well aware of Regus's standard terms and used a similar exclusion himself. There was no inequality of bargaining power, as shown by negotiating patterns and Epcot's obvious awareness of alternative providers. As for insurance, it would have been far easier for Epcot to insure against the losses mentioned in the first limb. Overall, the first limb met the requirement of reasonableness and the figures of the higher of 125 per cent or £50, 000 specified in the second limb were, in fact, described as "generous".
    The trial judge had originally stated that the first part of the clause could not be severed and therefore the whole thing failed. By the time of the appeal, it had been conceded that severability was possible, allowing the second limb to remain intact. Rix LJ approved this approach, despite the fact that the clause was not divided into separate sub-clauses, because the two limbs were clearly independent of each other and served different purposes (i.e. one excluding liability, and the other limiting it).
    Anyone whose standard terms include a cap of this type will be reassured by the Court of Appeal's stance. Lawyers, too, can distil some drafting guidance from the judgment. In particular, clauses should be split into separate sub-clauses, wherever possible, with clear numbering to differentiate them, and drafted so that they are capable of standing alone if one part is struck out. This should be supported by a severability clause in the boiler plate.
    THIS IS JUST ANOTHER WARNING TO STAY AWAY FROM REGUS AND/OR HQ MANAGEMENT GROUP. THESE GUYS AR CROOKS!

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    THE REGUS GROUP IS THE BIGGEST SCAM OPERATION GLOBALLY!!! - HERE ARE MORE FACTS FROM REGUS CLIENTS AND EX-EMPLOYEES OF THE REGUS GROUP! WARNING!!! STAY AWAY FROM THESE SCAM ARTISTS!

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    Regus / Office Rental Complaints - Bait and switch

    Regus / Office Rental




    Bait and switch

    Prior to signing of my contract with Regus, Mark Sinclair (General Manager) assured me there would not be any additional fees/hidden fees. I was informed by a competitor that Regus had hidden fees and not to go with them during my research of finding a temp office space. My contract was for 3 months. During the last week of my contract I emailed and personally asked the Operations manager, Marybeth Catinella if I had to sign, review, final walk through, and anything else prior to my last date so that I do not get any other charges then what I have already paid. Marybeth Catinella said "dont worry about it, everything is fine" and that I should receive my deposit in 30 days. On the 30th day I receive an invoice for $1032.50. After further research I found out the contract had a clause with NO FEE SCHEDULE about "continuing business" setup. I asked Mark Sinclair about the fee and he just email replying "I just received word back from my boss that Regus cannot waive the business continuity charges that are outlined in section 23 of the terms and conditions of the service agreement."
    I'm a small business owner. Every dollar matters! I received a PROMISE from the General Manager assuring me there will be no other fee then the $600 per month and assured me his competitor was lying. When I asked the Operations Manager if I needed to do anything to assure my full deposit with no other charges, she stated "dont worry about it, everything is fine".
    I should have ended my contract when I received my 1st invoice with a higher agreed fee of $600 BUT again I was sold by the General Manager, Mark Sinclair.
    I am very upset that I was deceived and not told all the information by the General Manager and the Operations Manager (Mark Sinclair and Marybeth Catinell).
    I want to warn others of Regus's hidden fees and bait and switch sales tactic.

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    More Clients Comments about Fraud Techniques of Regus & the CEO Mark Dixon

    141 days ago by Sara S
    +1 Votes

    Regus is the BIGGEST rip off in the world. They charged us than here in Cupertino for one YEAR of membership and the place closed down right after. Now, they have scamed us of our money and no refunds are issued.

    I am FURIOUS...DO NOT PAY A DIME TO REGUS BUSINESS CENTERS...PLS KEEP YOUR MONEY AWAY FROM THESE FRAUDS...

    ANYONE WANTS TO SUE THEM? LET ME KNOW...i AM ALL FOR IT!

    119 days ago by twinkle1000
    +1 Votes

    Yes I totally agree I am having murder with one in the UK at the moment who have provided an absolute sham of a service and wont do a thing about it having a huge detriment on my business!!! Steer clear of Regus
    69 days ago by IhateRegus
    +1 Votes

    I concur about everything that has been stated! We were hit by the same charges unknown to us! They are scams and something has got to be illegal about what they're doing.

    I agree, stay clear of Regus.
    9 days ago by Hardworker
    +1 Votes

    Me too. I've been in business for 10 years and signing up for a year with Regus has proved to be the biggest mistake I've made. I'd like to agree that they are the BIGGEST rip off in the world - please please read and then read again anything you sign with them and they are also a sham of a service.

    I'd strongly advise others not to make the mistake I made by signing up with them.

    And yes, I'd love to sue them. I also have a good case. Does anyone have Mark Dixons email address? He is the CEO of this absymal Company.
    9 days ago by Hardworker
    +1 Votes

    Me too. I've been in business for 10 years and signing up for a year with Regus has proved to be the biggest mistake I've made. I'd like to agree that they are the BIGGEST rip off in the world - please please read and then read again anything you sign with them and they are also a sham of a service.

    I'd strongly advise others not to make the mistake I made by signing up with them.

    And yes, I'd love to sue them. I also have a good case. Does anyone have Mark Dixons email address? He is the CEO of this absymal Company.

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    Regus Business Centers are Fraud Centers

    Posted: 2009-03-10 by
    Attorney




    Poor Service


    I am an attorney on a tight budget with little time to deal with office-type issues, which is why I opted for the Regus Business Centers in Chicago. The ads are nice and show happy, content clients. What a lie! From slow/freezing internet/server issues to poorly trained staff and nasty management, I would not wish this work environment on anyone. The situation only got worse when construction began in the building (b/c the Merc left) and I requested Regus' assistance in enforcing the building agreement that no drilling or loud pounding take place between 8am - 5pm. Such noise made it difficult to conduct phone conferences and for clients to visit. Regus' solution: move to a new office in the Regus family ... nevermind that March is the BUSIEST and most maddening month for my type of law practice. I don't have time to move!

    Today, while I informed Tara (30 S. Wacker manager) and Lynn (assistant manager) that I am extremely busy and do not have time to deal with the issue of moving offices due to the construction noise at the location, both nonetheless – and despite my request that they simply do their jobs and end the excessive noise - opted to ‘drop by’ to further discuss. As I reiterated my need to leave the office to get work done (and was in the process of packing up to go work at home), the conversation grew heated and I asked Lynn to leave (as she was the one who misrepresented that the construction noise would end on Friday of last week). Lynn then informed me (in Tara’s presence) that the office was “her office, too” and refused to leave. If this is the case, then what have I been paying for??? If I am not allowed a private (or even semi-private) space, then I do not think we are seeing eye-to-eye on the meaning of an office. I also did not appreciate Tara’s snarky comments that she “didn’t hear anything” while in the office and that “no other clients have complained.” Note ... that last one is a whopper (not at all true).

    When the building inspector and police stopped by last week, the noises were audible – as they were when I sent each e-mail to Tara and Lynn documenting the noise. I experienced all of 15 minutes of quiet in the office since 9:15 am today, and then later when the noise subsided after 11:00 am when Tara and Lynn, uninvited, interrupted my work.

    I am voicing dissatisfaction with the way construction noise complaints have been handled at this location and the general attitude and confrontational nature of the manager. I have made little progress speaking with persons from Regus on the phone lines and doubt I will make much progress until my lease is up in October.

    I would not recommend Regus to another attorney – not after today.


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    50 days ago by Lewis
    0 Votes

    It has Regus written all over it. We have experienced real issues with this office provider; the level of service for one is exceptionally poor.

    We'd recommend that you dispute the invoices because you too have expectations.
    10 hours 21 minutes ago by Houston_Engineer12
    0 Votes

    In addtion and to others considering using Regus beware, they are deceptive in that they do not completely disclose terms.
    In my case I had requested a flat 3 month term as I needed a temporary office/meeting room for 1 meeting.
    Their Agent, agreed that they could do this and that at my discretion, services could be expanded and/or renewed. After 45 days passed, I contacted them to make sure they understood that my term was for 3 months and no longer. Their response was that accordding to the terms of the contract, I owed them a 60 day notice prior to termination or the contract automaticaly renewed. After re-reading the fine print of the contract I noticed that this was indeed, stated. I offered to pay an additional 30 days lease to satisfy the notice however they refused.
    Also stated in the contract was that upon renewel rates may change without notice...

    There are a number of consumer complaints and Regus is not an accredited (or very credible) company.
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    REGUS COMPLAINTS
    • Location: Phoenix : AZ : United States
    About Me
    A former (recently) 2+year tenant of the PV Center in Phoenix. Months of issues with poor maintenance, no internet for days, poor staff response and amenities that did not work. Negotiated out of the contract early, however then to be charged $750/Mo for phone transfers and answering I did not have while a tenant and mail forwarding that had already been transferred. To date - no mail has been forwarded and we have been out of the facvility for over two weeks. Instead of a $100/station charge (we had two stations) - we were assessed $375 for moving out. Anyone have issues like this?
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    Post a Comment On: REGUS COMPLAINTS
    "Others Who Have Been Bound By Contract"
    6 Comments - Show Original PostCollapse comments
    Anonymous said...
    We had the exact same problem. Regus referred us to paragraph 23 of the agreement in mice type. $100 per workstation for wear and tear and an additional 825 for a business continuation that we didn’t even use. Also, the deposit takes months to get back. We will never lease from Regus again.
    December 14, 2007 8:38 AM
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> kaistudios.com said...
    This is complaint about Los Angeles (Regus/HQ) charged me extra services without consulting with me first to my card on file they wouldn't refund my money on my request and even says that I need to keep the services for 3 months!!!. They will try and sign you up for a long term contract which will bind you to their costly and ineffective service for what initially appears to be a discounted fee that will cost you greatly later. I never able to get in touch with a decent manager and its impossible to close the account once established. that was a big mistake to sign up with this guys and I lost lots of business because of them. Their system seem to be built on commissions to unsuccessful real estate agents so their is no interest in giving good service or long term relationship marketing but selling as high as possible. save yourself and go somewhere else.
    March 18, 2009 6:57 PM
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    Our company was opening a new office in Nashville, TN, and we had been searching for a small office space to accommodate our two employees. While doing research, we came across the Regus Group, offering us an all-inclusive package in one convenient monthly bill. This was an ideal plan for us. We began our relationship with Regus in October 2008, and after just one month, we were highly disappointed. We began seeing charges for services that were priced much higher than the area average. Getting in touch with the General Manager at that location was nearly impossible. Emails were sent and phone calls placed, and were not returned for days when there was an urgent need for a response. After being disappointed in so many ways, we decided to terminate our relationship with Regus, and move to the private sector where terms were a bit better, and the bills would be more manageable. We received our final bill from Regus, and saw charges that we never agreed to pay. Regus wanted to charge us a “Business Continuation” fee, which, when looking over the T&C, there was nothing specified that we would be charged for something like that. We had no qualms about paying an exit fee, as this is standard, but we were charged an exorbitant amount. While we could have paid a cleaning service somewhere in the amount of $75.00 to clean the office, Regus charged us more than double that price. We felt really let down by Regus, and will never do business with them again, nor refer anyone to their offices.
    March 31, 2009 8:02 AM
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    Regus is crooked and dishonest and you should never sign with them. They sell you on the flexibility and in all in one package that will save you money. They use a terms and conditions she in microscopic print that contains things like an "automatic renewal". Regus is dispicable and I suspect very soon they will face a class action lawsuit for their shady ways. The use low cost uneducated people to answer the phone that are far from professional. They will never follow up with you near renewal hoping you will miss the automatic renewal and be forced into a whole new term. NEVER, EVER use Regus!!!
    June 2, 2009 8:53 PM
    Anonymous said...
    I work for regus in Australia and it is ###
    June 9, 2009 3:04 AM


    It has been reported through various reliable sources and ex-Regus clients as well as ex-employees that the REGUS GROUP/HQ MANAGEMENT GROUP is under criminal investigation for fraud, stealing of clients funds, non-delivery of services and falsification of documents. The list of client and ex-employee complains is getting longer everyday.

    Should you consider using their office services THINK TWICE before you part with your money. These international scam artists will do EVERYTHING not to deliver their services after they collected your payments.

    It further appears that the Regus Group will be filing for bankruptcy very soon, due to the fact that thousands of customer payments have been collected but clients have not seen any professional services in return.

    Their global network looks at the first glance impressive, however the “small prints” in their contracts are so clever written that even if they do NOT deliver the office services as contractually agreed on, the client is left ‘hanging in the air’ without any possibility to receive his money refunded.

    The Regus managers “in charge” are suddenly “un-available” to solve any problems and the client is “dragged over the floor” for months with “excuse letters” but no improvement of service takes place. Cancellation of contracts are simply “ignored” and requests refunds due to breach of contract by the Regus Group are ignored too.

    Instead the client receives invoices for services he never ever ordered or signed for. Or invoices are sent from the Regus Group, which are dated months before the service contract was even signed. This is outright fraud and the therefore this scam operation must be stopped immediately.

    DO NOT PAY THEM ANY MONEY IF YOU DON’T WISH TO BE THE NEXT VICTIM. THERE ARE FAR MORE PROFESSIONAL COMPANIES OUT THERE WHO WILL GLADLY OFFER YOU THEIR SERVICES AND THEY DO DELIVER!

    IF YOU HAVE EVER DEALT WITH REGUS AND YOU FEEL THAT YOU ARE A VICTIM TOO, please contact our Investigative Journalist Team.

    Reply
    5 Votes
  • Va
    Vanessa2009 Jun 27, 2009

    'Hotdog hero' hits hard times
    Regus chief executive Mark Dixon faces an uncertain future as the US arm of his company files for bankcruptcy, writes Mark Tran


    Mark Dixon, chief executive of Regus, put his finger on the problem that has bedevilled his office rental company since boom turned to bust in the US.

    "The reason we are trading poorly, " he said, "is largely a result of us having too much space and at too high a rent on the west coast of America, where the market has been affected very badly by the technology slump."

    Only three years ago, Mr Dixon - who left school at 16 and once sold hotdogs - was singing the praises of the US, saying it was a wonderful place to do business. But that was before the hi-tech bubble burst, pushing the world's largest economy into recession.

    The downturn left the US market with a glut of office space and threatens to force to Mr Dixon to hang up a for-sale sign. But Mr Dixon insists that he is not bailing out of the US. The operations are to be restructured, not scrapped, and no wholesale closures are planned.

    The odds are against him.

    Filing for bankruptcy in the US is the latest twist of the knife for Regus. Last month it sold a majority stake in its only profitable business to a venture capitalist. Alchemy Partners agreed to pay £51-57m for 58% of Regus's UK division, depending on performance.

    At the time, Mr Dixon, who holds a 64% stake in the company, admitted that he was selling off the "crown jewels". Now other venture capitalist firms are circling.

    The US venture capital firm, Indigo Capital, has said it was considering a bid, although it is under scrutiny from the financial services authority (FSA) for possibly issuing misleading statements over its shareholding.

    Should Regus be swallowed up by someone else, it will mean a huge setback for Mr Dixon, who hit upon the idea of providing office space with all the trimmings - from photocopiers to toilets - for businesses.

    Mr Dixon hit upon the idea during a trip to Brussels when he noticed the large number of international business people working from their hotel rooms.

    He decided to introduce the American business centre concept to Europe to take advantage of a shift in working patterns, with companies requiring flexible office space and services. His first office rental overlooked Brussels' Stephanie Square, in 1989.

    Regus was actually founded in the UK by John Wheeler, who had the same idea as Mr Dixon. Mr Dixon approached Mr Wheeler and suggested joining forces. Then Regus's Swedish backers, Reinhold, collapsed. Mr Dixon bought Regus from the receivers, with the help of £800, 000 from the sale of his Dial-A-Snack business.

    Regus became one of the world's fastest growing companies, expanding into the US and Asia, and employing almost 3, 000 people. It provided fully equipped offices equipped with high speed internet access and high-quality furniture.

    The world's biggest company of its kind, Regus boasted a global network of over 420 full-service business centres with 92, 000 workspaces in 51 countries, located in modern and prestigious buildings.

    The accolades followed. In 1999, Mr Dixon was named Ernst & Young entrepreneur of the year, while the Sun complimented him on being a "top geezer" and a "hotdog hero".

    The expansion into the US proved to be Regus's undoing. At first business took off. It then fell off a cliff when the US economy went into reverse. Regus made the classic mistake of jumping into a hot market just as it was about to go cold.

    Floated on the London stock exchange and Nasdaq in the US in 2000 at a value of £1.5bn, Regus shares peaked at 392p during the hi-tech boom. Now Regus shares fetch about 21p, giving the company a market value of just £126m - and shares have actually gone up this year because of takeover speculation.

    Should Regus be bought up or go bust, Mr Dixon, who is only 43, can be expected to be looking around for other business opportunities. Three years ago, Mr Dixon claimed he would start over again if he went bankrupt.

    "Definitely, I wouldn't hesitate - I wouldn't miss a day, " he said in an interview. That day might come round sooner than he had anticipated.

    © Guardian News & Media

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    Mark Dixon: the Briton who wants to build a new Google
    Mark Dixon, chief executive of Regus, made his fortune supplying serviced offices and he has his sights set on creating a world-leading company.

    By Andrew Cave
    Published: 9:00PM BST 25 Apr 2009
    What does a man do when he has lost half a billion pounds, been trashed by the City and gone through an expensive, high-profile divorce?
    For Essex burger-flipper turned Monaco-based tycoon and tax exile Mark Dixon, simply rehabilitating Regus – the outsourced offices provider whose US business crashed into Chapter 11 bankruptcy protection during the dotcom bust – wouldn't be enough. Neither would taking the group into the FTSE 100 index – a task that would need it to roughly double its £700m market capitalisation.
    What Mr Dixon, the son of an engineer and owner of 40pc of the company, really wants is to "build the next Google or Microsoft".
    Is he serious? You bet. "Whatever I achieve, I get a second of light when I achieve it, but then I want to get on and do the next thing, " he said. "Regus at some point in the future will be an important global business. I want the business to be accepted and for people to talk about it like they talk about Google and Microsoft: companies that provide tools that they can use. That's what we want: for our customers to say: 'Yes. I really get value from that.' "
    This inveterate need to prove himself is what led Mr Dixon, 49, to leave school at 16, starting Dial-a-Snack to make sandwiches which he delivered on a butcher's bike. The business was not a success – "Customers loved it but no one told me you had to make a margin" – and he ended up travelling the world, paying his way by working in restaurants and selling encyclopaedias.
    On his return, he invested £600 in a burger van and began selling hot dogs, buying seven other vans in Essex before ploughing his £10, 000 savings into setting up The Bread Roll Company, which he sold in 1988 for £800, 000.
    He moved to Brussels and had a flat-rental firm before he spotted businessmen holding meetings around coffee tables in hotels, saw the potential for providing desks for executives on the move and set up Regus in 1989. When he floated the business in October 2000, it was valued at £1.5bn. Six months later, it was worth £2bn and Mr Dixon's 60pc stake at the time made him a billionaire.
    Now he's tending to his ninth business, the Chateau de Berne vineyard in Provence, which he bought a couple of years ago.
    "I enjoy what I do and my businesses are also my hobby, " he said. "Wine is my weekend job. I'm one of the leading producers of Cote de Provence rose. We produce about 600, 000 bottles of wine, mostly rosé – the stuff you drink when you're sitting on the beach. I also do about 35 tonnes of olive oil a year."
    Does he really still need to prove himself, seven years after the Chapter 11 filing and the sale of a majority stake in Regus's British operations to venture capital firm Alchemy Partners? "Of course I do. Not to the City, though. I am driven more personally. I am not worried by what people think."
    Regus suffered in the last economic downturn because its easy terms for flexible short-term office or desk rental were highly attractive to dotcom entrepreneurs, who fled en masse when the boom turned to bust. Mr Dixon said the company had also over-expanded in the US and calls the Chapter 11 episode a "near-death experience."
    In the UK, the shares, floated at 260p, hit a low of 3½p, valuing Mr Dixon's stake at less than £80m.However, within a year Regus was able to buy HQ Global, its American rival, for £164m. Regus now has full control of its UK business and increased group pre-tax profits by 25pc to £149m last year.
    It now has cash of more than £200m and no debt, 171, 277 desks at 1, 000 office centres and gets 40pc of its revenues from the US. Last year it redomiciled for tax reasons and is now incorporated in Jersey and resident in Luxembourg.
    Now more storm clouds are gathering, with dire conditions in the commercial property market and spiralling levels of business failures, but Mr Dixon claims to have reinvented Regus's business model to make the company more recession-resilient.
    He says 65pc of Regus's offices are leased through partnership profit-sharing deals with property owners, which give less exposure to long leases and empty properties.
    BusinessWorld, a members' club launched last summer that Mr Dixon describes as offering "Oyster cards for offices", has signed up 200, 000 members who pay monthly subscriptions in return for desk-days at Regus's sites. Average occupancy of Regus's office space increased slightly to 82.9pc last year.
    "We're not in the risk-taking business. We're an operator, " Mr Dixon said. "We've got a brave new world of products that are really touching a nerve with the business world now, based on the ability to cut a business's costs.
    "You could be someone made redundant in the City. You don't want to sit at home in Essex. You buy one of these cards, pop up to London and you've got a place to sit. Or you could be a very large corporate that's looking to take out costs." Regus also offers a deal that gives unlimited access to business lounges providing free wi-fi internet connections and tea and coffee for £17 a month. "They're like airport lounges, said Mr Dixon. "You're not allowed to sit there and camp out. It's there for occasional use. These are great recession products.
    "This time, we're prepared. We're not going to be so badly affected. Last time, we were an immature business. The business had doubled in size every year for the previous 10 years so the average age of the centres was under two years.
    "Now the average age of our centres is nine years. We're starting from a very strong base and trying to hold it. The next two or three years is going to be all about value. It's the Ryanair and easyJet world. You've got to be focused on the cost for your customers."
    Mr Dixon doesn't underestimate the severity of the challenge ahead.
    "I've been in business for 34 years and never seen anything like this, " he said. "But our relationship with landlords is symbiotic. If there were to be a problem I believe people would work together. It's not a time for conflict.
    "We have 400, 000 customers. It's taken us 20 years to get that but we've got the best distribution that landlords can possibly touch, and we're in 75 countries and will add 10 more this year. We're just opening up in Honduras, Paraguay, Senegal and Mauritius."
    The tough times, including his £28.7m divorce settlement in 2005 with ex-wife Trudy, the mother of two of his five children, clearly still hurt deeply.
    "Going through the reconstruction, the humiliation and the damage to value and everything else, I class that as a rite of passage, " he said. "It's difficult at the time but you get on with it. I didn't spend time sitting crying into my soup. You just work a lot more hours in the day. You don't have time to worry about what everyone is saying.
    "My rite of passage has made me into a better business person. I'm more rounded and I've aged a bit. I'm a lot more mature.
    "I'm a completely different person from last time around. I take a lot less risk. But we've not only got to fight the recession, we've got to get rehabilitated. We've vowed to leave the emergency ward and not go back.
    "If you disappoint the market badly, as we did, it takes years and years to recover. We're doing it. We'll be in the doghouse for as long as it takes."
    MARK DIXON CV
    Family: Divorced with four daughters and one son
    Houses: Connecticut, Provence, Monaco
    Interests: Sailing, wine-making, tennis and collecting old trucks
    On burgers: "I still occasionally meet people who bought hot dogs from me. It's a great business but you work all night and smell of onions all day."
    On tax: "I pay some tax here. I'm only in the UK 45 to 60 days a year. I spend my life on a plane."
    On films: "My favourite is The Godfather - it's all about honour and business, although it's not the sort of business we do."
    On Cars: "I drive a Range Rover but I don't really do cars. I do old trucks. I have a 1971 Toyota and an old Citroen."
    On reading matter: "You'll laugh but I'm reading The Great Crash by JK Galbraith and a book about Julius Caesar. I also love Private Eye and no, I don't think I've ever been in it."
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    1 Votes
  • So
    Sophia2000 Jun 27, 2009

    I have problem with Regus UK, at first they talk about benefits with Regus, and after end of my contract when I decided to leave them they show their real face and they didn’t return my deposit, please beware them and considering before agreement with them.

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    1 Votes
  • Va
    Vanessa2009 Jun 28, 2009

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    Mark Dixon has given a typically bullish interview with the Telegraph newspaper this week.

    In it he states that he wants Regus to become the next “Google or Microsoft” and that he wants to Regus to be seen as a useful tool that people use to operate successfully in Business. Clearly Regus have got someway to go to reach the status of Google or Microsoft in terms of monetary value, however it is more the sentiment expressed by Dixon that should be of interest. If anyone thinks that he would be satisfied with Regus’s current domination of the global serviced office market, then they would be under a misapprehension over the psyche of Mr Dixon...

    HOW LONG WILL IT TAKE BEFORE THE AUTHORITHIES BRING THIS GLOBAL SCAM ARTIST DOWN...?

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    Sir Stelios Haji-Ioannou issues defamation proceedings against the Regus Group Plc and Mark Dixon its CEO


    Sir Stelios, the founder of easyGroup, which includes easyOffice.co.uk, has today issued defamation proceedings through Schillings (the leading law firm in reputation management) against Mark Dixon, CEO of international serviced office company Regus Group Plc, and the company itself, which is listed on the London Stock Exchange.

    Sir Stelios is suing following claims made to the Financial Times

    Sir Stelios said today:

    “I was called a liar to a publication I respect hugely and one that is very important in my business career. This is unacceptable to me and I have decided to take this legal step to clear my name and my reputation in the City.”

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    Vanessa2009 Jun 28, 2009

    4 hours 55 minutes ago by don not use regus they are bad
    0 Votes

    Trust me they are just as bad in the UK, we took a office from them in Leeds, Wellington Place, the staff are very rude the sales reps totally lie about everything then you never see them for a blue moon, they very very dodgy to look at them you would think they would be a good company to deal with they are the utter pitts, DO NOT USE THEM, THEY WILL ONLY GET IN THE WAY OF YOU RUN RUNNING YOUR BUSINESS!.

    STAY WELL CLEAR FROM THEM, THEY ARE BAD NEWS.
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    Regus chiefs waive their pay as losses spiral
    By Susie Mesure
    Mark Dixon, Regus's chief executive, and Stephen Stamp, the finance director, have waived their salaries in a desperate attempt to stop the troubled serviced-offices provider haemorrhaging cash.
    Mark Dixon, Regus's chief executive, and Stephen Stamp, the finance director, have waived their salaries in a desperate attempt to stop the troubled serviced-offices provider haemorrhaging cash.
    Both men have worked for free since August and will continue to do so until the end of the year. Mr Dixon was being paid £400, 000 a year while Mr Stamp earned £160, 000.
    The move accompanied redundancies for a quarter of Regus's staff and an across-the-board pay cut of 40 per cent, helping to slash £60m from the company's cost base.
    Shares in Regus soared 87 per cent to 36p, buoyed by signs that the group's strategy shift to longer-term contracts was working. Mr Dixon, who owns 60 per cent of Regus's share capital, bought a further one million shares at 30p each. His share holding is worth £121m, down from more than £1.3bn earlier this year.
    Mr Dixon said the cost-cutting action, prompted by a catastrophic profits warning in July following a downturn in Regus's business, should mean the company is cash-flow positive by next year. "We are guardedly optimistic about the future, " he said.
    Regus cut 800 jobs in the last three months, including 287 in Britain, and halted its new centres opening programme. It has reduced monthly cash expenditure from about £12m a month through to September to a forecast of £1.2m by December.
    Analysts remained cautious about the group's ability to increase its cashflow next year after it discounted fees to win back tenants. Businesses can rent a Regus workspace for as little as £8 a day in the provinces and £19 a day in London.
    While Regus said that its order book had reached a record level in September, fears remain about how well the business will fare in increasingly difficult economic conditions. Demand for Regus's US workstations has plummeted.
    Regus reported a pre-tax loss of £11m for the three months to 30 September, compared with a profit of £4.9m a year earlier. The company took an exceptional charge of £87m, mostly in relation to its efforts to cut overheads.
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    Regus Shares Drop and Investors Reject Pay Package
    By Ceri Jones ⋅ May 21, 2009 ⋅

    Shares in the UK’s largest serviced office operator Regus Plc have fallen by over 10 per cent.

    The drop of 9p per share has come despite the company seeing a year-on-year increase in turn over during the past four months. CEO Mark Dixon has reportedly blamed the drop in value of the pound for the slow up in revenue.

    After being offered an executive pay package, a third of the company’s independent shareholders voted against the package for the second time in two years at the group’s annual meeting.

    Ahead of the vote the Association of British Insurers expressed concerns regarding the company’s corporate governance after Regus chose to ignore the company’s share underperformance and allot 1.6m shares to Mark Dixon, who owns over 37% of the company, in line with the group’s performance bonus plan.
    MARK DIXON AND THE REGUS GROUP - A SINKING SHIP...? MAKE SURE THEY DONT GO DOWN WITH YOUR MONEY IN THEIR POCKETS...!

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  • Va
    Vanessa2009 Jun 28, 2009

    THE REGUS GROUP IS A 100% SCAM OPERATION!!! - HERE IS WHAT OTHER CLIENTS AND EX-EMPLOYEES ARE SAYING ABOUT THE REGUS GROUP! STAY AWAY FROM THESE SCAM ARTISTS!

    I can confirmed the validity to the previous post, every single word is true. My lease ended 10/31/2008 and in the last week I recieved and invoice from Regus (Indianapolis, In.) for $850.00 of whch there was no listing or breakdown of why I was receiving this invoice...Just a single unidentified dollar amount. When I called the office, Ispoke with the billing person who did a very poor job of helping me identify the full breakdown of the invoice. After concerted effort I was able to identify phone, mail, covered the fees over a 3 month tranistionary fee...Upon further complaint, the general manager called me today and of course reminded me that this transitionary fee is well represented in my contract that I signed 12 months ago. And of course I contend that at no time in dealling with the office manager at the initial signage of the contract or my exit conversations did this transitionary fee be expressed of discussed to me which I find non-discloser a fraudulant act and places Regus in my opinion as a SCAMMER...I plan to pursue this to and end and want all to know that Regus in my cased misrepresented their contract and service.

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    I think the Regus people are all talk and all sleeze. I had an office at Regus on Rt 128 near Boston. My company paid a lot for it, but i needed a place to work away from two small kids in between sales travel.
    Thru word of mouht I found another executive suites, Highland-March, in Westborough. I really liked th e space and the peaople there a lot and it was much closer to home, so i put in my 3 month notice at Regus. I began working out of Highland-March right away on a day-to-day basis. The staff there was fabulous and the price was almost half of what Regus charged. Really top-notch people.
    So here's the catch: I hadn't shown up at Regus for about 5 weeks, but I still had 6 weeks to go on my contract and my comapny was still paying the (outrageous) monthly fees. Well, I go to my office, unlock the door--and there is someone else working there!! They had taken all my stuff and put it in boxes in storage there, and sold my office right out from underneath me--and I was still paying for it!
    I will never-ever use Regus again.

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    Our company was opening a new office in Nashville, TN, and we had been searching for a small office space to accommodate our two employees. While doing research, we came across the Regus Group, offering us an all-inclusive package in one convenient monthly bill. This was an ideal plan for us. We began our relationship with Regus in October 2008, and after just one month, we were highly disappointed. We began seeing charges for services that were priced much higher than the area average. Getting in touch with the General Manager at that location was nearly impossible. Emails were sent and phone calls placed, and were not returned for days when there was an urgent need for a response. After being disappointed in so many ways, we decided to terminate our relationship with Regus, and move to the private sector where terms were a bit better, and the bills would be more manageable. We received our final bill from Regus, and saw charges that we never agreed to pay. Regus wanted to charge us a “Business Continuation” fee, which, when looking over the T&C, there was nothing specified that we would be charged for something like that. We had no qualms about paying an exit fee, as this is standard, but we were charged an exorbitant amount. While we could have paid a cleaning service somewhere in the amount of $75.00 to clean the office, Regus charged us more than double that price. We felt really let down by Regus, and will never do business with them again, nor refer anyone to their offices.

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    Does anyone know if you sign an agreement with Regus and your company goes bankrupt, can they come after you personally? I realize that any responses should be validated by an attorney, etc.

    I re-newed my Regus deal 8 months ago after a 6 month contract, then the economy drove my business into the duldrums. I gave notice in February that I was going to vacate and vacated in March. I paid March rent but sent in 2 secret shoppers in late March. They were NOT shown my space. I am a sole proprietor and the agreement was signed in the company's name and written in the company's name. There is NO personal gurarantee on the agreement. I offered them a 75% buyout and they said no. Anybody else experience anything like this?

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    We moved into Regus HQ in Tulsa, OK in Nov. 2006. The whole time we rented our office space there they seemed to come up with misc. charges for all kinds of things. When we moved out they charged us $2000 and they couldn't tell us what all the charges were even for! And then put a late charge on our bill while they were taking forever to research what our charges were. Here we are, 5 months after we moved out, and we just received ANOTHER invoice for postage and supplies from our "Business Continuation" fee that we were unaware of when we signed the contract. This is a charge for them to forward your mail (You don't have a choice, all the mail that comes is listed as one suite, so you can't intercept @ the post office) not only do they charge to forward your mail, they charge YOU for the postage and supplies that they use. Now we are paying $200 on a $35 postage charge because they slapped two late fees after not billing us on time. Oh, did I mention, it's 5 months later and we haven't received our deposit back from when we moved in?? I would NEVER recommend Regus/HQ to anyone.


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    THIS POST IF FROM AN EX-EMPLOYEE OF THE REGUS GROUP/HQ MANAGEMENT GROUP. IF THIS IS NOT ENOUGH WARNING FOR ANY CLIENT TO STAY AWAY FROM THESE SCAM OPERATORS, THEN WE DO NOT KNOW WHAT IS…?
    I used to work for Regus and I have to concur that unfortunately, what is written above is true. Please know that with the economy turning, the pressure on managers to gloss over key areas of the contract and then hide behind the fine print will increase. Previously, managers were allowed to discuss those fees. Most did, some did not. The explosion of complaints, I believe, is a direct result of the pressure they are now feeling to sell at any cost - customers be danged. Once you're in you're in and that is the stance that the company will take. I left after years with this company when I finally got tired of fighting against such practices, as have many other managers in the last 8-12 months. Sadly, many of the people who put customers first are no longer there. go to careerbuilder - they can't hire people fast enough to stop the bleeding. I count myself as one of the lucky ones having left early enough to escape the new initiatives that severely reduce incentives, encourage infighting and poor customer management. This company had the potential to be great but is being driven into the ground by fear and greed. If you need to sign a contract with a Regus/HQ building, please read the contract thoroughly and ASK ABOUT EVERY SINGLE FEE LISTED AND EVERY DEADLINE FOR RENEWAL. It appears more likely than not from the comments above that they will not review it and you will certainly end up paying for it. HQ was a great company once. It's sad to see what it's become.
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    Regus asked for nearly $3600 in security deposit for a 3 month contract. Mark Green, the incompetent manager at 5 Penn Plaza assured me that every single penny would be returned. In mid-March, I upgraded my office from a $1200/month room to $2100/month room. During my upgrade, Mark Green told me that he would waive any fees associated with the upgrade.

    To my surprise, I received a $2400 bill for the month of March (I expected to receive a $1650 bill since I moved mid-march). I asked Mark Green what had happened. He told me that he wasn't sure, but that he had spent two hours last night adjusting my bill – the nightmare had begun.

    When Mark Green was unable to resolve my bill on April (after coming back with many excuses that he didn't have time to look over my bill), I told him that since my 3 month contract would come to an end on May 1st, I was prepared to leave if he cannot deal with my bill.

    Mark Green, frustrated at his lack of understanding of his own company's billing system, delegated his duty to Cathy DeFrenza, another manager who didn't understand her own company's billing system. Cathy assured me that she was prepared to resolve my bill that same day. I was very happy to hear that.

    Of course, Cathy disappeared. She was on jury duty for over two weeks. After contacting Mark Green to ask what had happened, I was repeatedly told that Cathy would give me a call. Cathy never did. On June 1st, Mark Green told me that he was no longer in charge of my bill and that the responsibility had been elevated to Regus corporate headquarter.

    I called Regus corporate headquarter and another employee who had no idea why Mark Green had forwarded this information answered my call. She informed me that I was being charged a $1000 business continuation fee and that my security deposit will not be returned until I've resolved my account. There was no hope left. I had no one to speak to about my overcharged bill on the month of March. Regus also charged me $300 wear and tear fee for an office I had used for three months. The office was practically brand new when I left

    So here's my advice: don't go to Regus if you want an honest billing system. I found that there are much better offices with windows (mine had none). If you put in $3600 security deposit, know that you will probably get $1000 back or NOTHING AT ALL.

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    I confirm this as well. I was a fool and signed two agreements with them. The first was for an office for $600 a month. *I never paid less than $1200* for that lease. At the end, I was hit with an $800 virtual continuation feel. I then really needed an office for reasons that don’t matter, so I signed a 3 month contract for $205 a month for basically a broom closet. It turned into a 4 month contract because they don’t count partial months as part of the terms and of course I never paid less than $525 a month for that lease. I had to extend it once and of course went for an extra 4 months instead of three. Well, After the 5th month I moved to a more traditional office and figured I'd just cancel the extra phone and internet charges and just eat the $205 fee for the rest of the lease. They told me that I couldn’t cancel the phone or internet and it was in my contact! I was so disgusted I haven't even looked at the contract again to see what rabbit they're pulling out of their hat (like the virtual continuation). I figured the hell with them and I’ll never ever do business with them again.

    OH! My lease is paid via credit card. Well, last month (my LAST month w/ them ever, thank god), my credit card was declined. They charged me a credit card declined fee!!! hahaha have you ever heard of such things!! These people have some nerve to say the least.
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    I confirm this as well. I was a fool and signed two agreements with them. The first was for an office for $600 a month. *I never paid less than $1200* for that lease. At the end, I was hit with an $800 virtual continuation feel. I then really needed an office for reasons that don’t matter, so I signed a 3 month contract for $205 a month for basically a broom closet. It turned into a 4 month contract because they don’t count partial months as part of the terms and of course I never paid less than $525 a month for that lease. I had to extend it once and of course went for an extra 4 months instead of three. Well, After the 5th month I moved to a more traditional office and figured I'd just cancel the extra phone and internet charges and just eat the $205 fee for the rest of the lease. They told me that I couldn’t cancel the phone or internet and it was in my contact! I was so disgusted I haven't even looked at the contract again to see what rabbit they're pulling out of their hat (like the virtual continuation). I figured the hell with them and I’ll never ever do business with them again.

    OH! My lease is paid via credit card. Well, last month (my LAST month w/ them ever, thank god), my credit card was declined. They charged me a credit card declined fee!!! hahaha have you ever heard of such things!! These people have some nerve to say the least.

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    HQ Global Workplaces/Regus Group Complaints –
    Fraud, Employee Theft of Identity


    HQ Global Workplaces/Regus Group



    Fraud, Employee Theft of Identity

    I recently returned from my military mission in Iraq as one of the thousands USA soldiers and thankful to be joined again with my family, but worried about how I would support them. I borrowed $1350 from a loved one and then went to add the funds to my bank account. Within minutes, I discovered that a company named HQ Global Workplaces had charged my account $326.00. When I called my card company to inquire and dispute the charges, they suggested I first call the merchant. When I called the merchant (HQ Global Workplaces) they informed me that they had charged my card because someone using a different name other than mine, had ordered some type of virtual office service. They refused to refund the money to my card even though I told them that I was not the one who made the transactions. I offered them proof of my identity and even offered to send them a photocopy of my id and my credit card to show that the name on my card is not the name that was used to make the transaction. I also offered to provide them with I had just returned from the military and could not have possibly made the transaction. I will unfortunately have to spend more time and money in taking them to court 'but in the meantime, I still am out of $1350 and my rent is due.

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    Exclusion and limitation clauses - Commercial contracts AND THE FRAUDULENT REGUS STRATEGIES
    In our June 2007 commercial update, we reported the decision in Regus (UK) Ltd -v- Epcot Solutions Ltd [2007] EWHC 938 (Comm) in which an exclusion clause in the supplier's standard terms was held to be unreasonable under section 3 of the Unfair Contract Terms Act 1977 (UCTA). The court reached this view on the grounds that the clause left the customer, Epcot, with no real remedy for breach of contract. In a recent judgment ([2008] EWCA Civ 361), the Court of Appeal upheld the clause and it is important to understand why.
    Epcot, a small IT training provider, rented high quality serviced office accommodation from Regus for a number of years but the relationship was marred by a number of problems, including the inadequacy of the air-conditioning system in the premises which ultimately led to Epcot claiming substantial damages. Regus attempted to rely on the exclusion clause in its standard terms, the relevant parts of which were as follows:
    "We will not in any circumstances have any liability for loss of business, loss of profits, loss of anticipated savings, loss of or damage to data, third party claims or any consequential loss. [The customer was advised to insure accordingly.] We will be liable ... up to a maximum equal to 125 per cent of the total fees paid under your agreement ... or £50, 000 (whichever is the higher), in respect of all other losses, damages, expenses or claims."
    In the Court of Appeal, Rix LJ held that the trial judge had erred as to the scope of the clause and Epcot's available remedies. Rix LJ pointed out that the obvious and primary measure of loss for the defective air-conditioning is the diminution in value of the services provided - i.e. the difference between the value of air-conditioned offices and non-air-conditioned offices. Although the first limb of the clause excluded some heads of loss, notably loss of profits and consequential loss, it left this primary measure of loss untouched.
    It was argued that the first limb was unreasonable because it operated "in any circumstances", i.e. even in the case of Regus's fraud or deliberate acts. This was a misconstruction. Liability for fraud or malice would always be accepted because parties contract with each other in the expectation of honest dealing. Extreme or remote possibilities like these should not be the primary focus when assessing clauses for reasonableness.
    Looking at the UCTA reasonableness factors, Rix LJ pointed out that Epcot's CEO was an intelligent and experienced businessman who was well aware of Regus's standard terms and used a similar exclusion himself. There was no inequality of bargaining power, as shown by negotiating patterns and Epcot's obvious awareness of alternative providers. As for insurance, it would have been far easier for Epcot to insure against the losses mentioned in the first limb. Overall, the first limb met the requirement of reasonableness and the figures of the higher of 125 per cent or £50, 000 specified in the second limb were, in fact, described as "generous".
    The trial judge had originally stated that the first part of the clause could not be severed and therefore the whole thing failed. By the time of the appeal, it had been conceded that severability was possible, allowing the second limb to remain intact. Rix LJ approved this approach, despite the fact that the clause was not divided into separate sub-clauses, because the two limbs were clearly independent of each other and served different purposes (i.e. one excluding liability, and the other limiting it).
    Anyone whose standard terms include a cap of this type will be reassured by the Court of Appeal's stance. Lawyers, too, can distil some drafting guidance from the judgment. In particular, clauses should be split into separate sub-clauses, wherever possible, with clear numbering to differentiate them, and drafted so that they are capable of standing alone if one part is struck out. This should be supported by a severability clause in the boiler plate.
    THIS IS JUST ANOTHER WARNING TO STAY AWAY FROM REGUS AND/OR HQ MANAGEMENT GROUP. THESE GUYS AR CROOKS!

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    THE REGUS GROUP IS THE BIGGEST SCAM OPERATION GLOBALLY!!! - HERE ARE MORE FACTS FROM REGUS CLIENTS AND EX-EMPLOYEES OF THE REGUS GROUP! WARNING!!! STAY AWAY FROM THESE SCAM ARTISTS!

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    Regus / Office Rental Complaints - Bait and switch

    Regus / Office Rental




    Bait and switch

    Prior to signing of my contract with Regus, Mark Sinclair (General Manager) assured me there would not be any additional fees/hidden fees. I was informed by a competitor that Regus had hidden fees and not to go with them during my research of finding a temp office space. My contract was for 3 months. During the last week of my contract I emailed and personally asked the Operations manager, Marybeth Catinella if I had to sign, review, final walk through, and anything else prior to my last date so that I do not get any other charges then what I have already paid. Marybeth Catinella said "dont worry about it, everything is fine" and that I should receive my deposit in 30 days. On the 30th day I receive an invoice for $1032.50. After further research I found out the contract had a clause with NO FEE SCHEDULE about "continuing business" setup. I asked Mark Sinclair about the fee and he just email replying "I just received word back from my boss that Regus cannot waive the business continuity charges that are outlined in section 23 of the terms and conditions of the service agreement."
    I'm a small business owner. Every dollar matters! I received a PROMISE from the General Manager assuring me there will be no other fee then the $600 per month and assured me his competitor was lying. When I asked the Operations Manager if I needed to do anything to assure my full deposit with no other charges, she stated "dont worry about it, everything is fine".
    I should have ended my contract when I received my 1st invoice with a higher agreed fee of $600 BUT again I was sold by the General Manager, Mark Sinclair.
    I am very upset that I was deceived and not told all the information by the General Manager and the Operations Manager (Mark Sinclair and Marybeth Catinell).
    I want to warn others of Regus's hidden fees and bait and switch sales tactic.

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    More Clients Comments about Fraud Techniques of Regus & the CEO Mark Dixon

    141 days ago by Sara S
    +1 Votes

    Regus is the BIGGEST rip off in the world. They charged us than here in Cupertino for one YEAR of membership and the place closed down right after. Now, they have scamed us of our money and no refunds are issued.

    I am FURIOUS...DO NOT PAY A DIME TO REGUS BUSINESS CENTERS...PLS KEEP YOUR MONEY AWAY FROM THESE FRAUDS...

    ANYONE WANTS TO SUE THEM? LET ME KNOW...i AM ALL FOR IT!

    119 days ago by twinkle1000
    +1 Votes

    Yes I totally agree I am having murder with one in the UK at the moment who have provided an absolute sham of a service and wont do a thing about it having a huge detriment on my business!!! Steer clear of Regus
    69 days ago by IhateRegus
    +1 Votes

    I concur about everything that has been stated! We were hit by the same charges unknown to us! They are scams and something has got to be illegal about what they're doing.

    I agree, stay clear of Regus.
    9 days ago by Hardworker
    +1 Votes

    Me too. I've been in business for 10 years and signing up for a year with Regus has proved to be the biggest mistake I've made. I'd like to agree that they are the BIGGEST rip off in the world - please please read and then read again anything you sign with them and they are also a sham of a service.

    I'd strongly advise others not to make the mistake I made by signing up with them.

    And yes, I'd love to sue them. I also have a good case. Does anyone have Mark Dixons email address? He is the CEO of this absymal Company.
    9 days ago by Hardworker
    +1 Votes

    Me too. I've been in business for 10 years and signing up for a year with Regus has proved to be the biggest mistake I've made. I'd like to agree that they are the BIGGEST rip off in the world - please please read and then read again anything you sign with them and they are also a sham of a service.

    I'd strongly advise others not to make the mistake I made by signing up with them.

    And yes, I'd love to sue them. I also have a good case. Does anyone have Mark Dixons email address? He is the CEO of this absymal Company.

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    Regus Business Centers are Fraud Centers

    Posted: 2009-03-10 by
    Attorney




    Poor Service


    I am an attorney on a tight budget with little time to deal with office-type issues, which is why I opted for the Regus Business Centers in Chicago. The ads are nice and show happy, content clients. What a lie! From slow/freezing internet/server issues to poorly trained staff and nasty management, I would not wish this work environment on anyone. The situation only got worse when construction began in the building (b/c the Merc left) and I requested Regus' assistance in enforcing the building agreement that no drilling or loud pounding take place between 8am - 5pm. Such noise made it difficult to conduct phone conferences and for clients to visit. Regus' solution: move to a new office in the Regus family ... nevermind that March is the BUSIEST and most maddening month for my type of law practice. I don't have time to move!

    Today, while I informed Tara (30 S. Wacker manager) and Lynn (assistant manager) that I am extremely busy and do not have time to deal with the issue of moving offices due to the construction noise at the location, both nonetheless – and despite my request that they simply do their jobs and end the excessive noise - opted to ‘drop by’ to further discuss. As I reiterated my need to leave the office to get work done (and was in the process of packing up to go work at home), the conversation grew heated and I asked Lynn to leave (as she was the one who misrepresented that the construction noise would end on Friday of last week). Lynn then informed me (in Tara’s presence) that the office was “her office, too” and refused to leave. If this is the case, then what have I been paying for??? If I am not allowed a private (or even semi-private) space, then I do not think we are seeing eye-to-eye on the meaning of an office. I also did not appreciate Tara’s snarky comments that she “didn’t hear anything” while in the office and that “no other clients have complained.” Note ... that last one is a whopper (not at all true).

    When the building inspector and police stopped by last week, the noises were audible – as they were when I sent each e-mail to Tara and Lynn documenting the noise. I experienced all of 15 minutes of quiet in the office since 9:15 am today, and then later when the noise subsided after 11:00 am when Tara and Lynn, uninvited, interrupted my work.

    I am voicing dissatisfaction with the way construction noise complaints have been handled at this location and the general attitude and confrontational nature of the manager. I have made little progress speaking with persons from Regus on the phone lines and doubt I will make much progress until my lease is up in October.

    I would not recommend Regus to another attorney – not after today.


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    50 days ago by Lewis
    0 Votes

    It has Regus written all over it. We have experienced real issues with this office provider; the level of service for one is exceptionally poor.

    We'd recommend that you dispute the invoices because you too have expectations.
    10 hours 21 minutes ago by Houston_Engineer12
    0 Votes

    In addtion and to others considering using Regus beware, they are deceptive in that they do not completely disclose terms.
    In my case I had requested a flat 3 month term as I needed a temporary office/meeting room for 1 meeting.
    Their Agent, agreed that they could do this and that at my discretion, services could be expanded and/or renewed. After 45 days passed, I contacted them to make sure they understood that my term was for 3 months and no longer. Their response was that accordding to the terms of the contract, I owed them a 60 day notice prior to termination or the contract automaticaly renewed. After re-reading the fine print of the contract I noticed that this was indeed, stated. I offered to pay an additional 30 days lease to satisfy the notice however they refused.
    Also stated in the contract was that upon renewel rates may change without notice...

    There are a number of consumer complaints and Regus is not an accredited (or very credible) company.
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    REGUS COMPLAINTS
    • Location: Phoenix : AZ : United States
    About Me
    A former (recently) 2+year tenant of the PV Center in Phoenix. Months of issues with poor maintenance, no internet for days, poor staff response and amenities that did not work. Negotiated out of the contract early, however then to be charged $750/Mo for phone transfers and answering I did not have while a tenant and mail forwarding that had already been transferred. To date - no mail has been forwarded and we have been out of the facvility for over two weeks. Instead of a $100/station charge (we had two stations) - we were assessed $375 for moving out. Anyone have issues like this?
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    Post a Comment On: REGUS COMPLAINTS
    "Others Who Have Been Bound By Contract"
    6 Comments - Show Original PostCollapse comments
    Anonymous said...
    We had the exact same problem. Regus referred us to paragraph 23 of the agreement in mice type. $100 per workstation for wear and tear and an additional 825 for a business continuation that we didn’t even use. Also, the deposit takes months to get back. We will never lease from Regus again.
    December 14, 2007 8:38 AM
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> kaistudios.com said...
    This is complaint about Los Angeles (Regus/HQ) charged me extra services without consulting with me first to my card on file they wouldn't refund my money on my request and even says that I need to keep the services for 3 months!!!. They will try and sign you up for a long term contract which will bind you to their costly and ineffective service for what initially appears to be a discounted fee that will cost you greatly later. I never able to get in touch with a decent manager and its impossible to close the account once established. that was a big mistake to sign up with this guys and I lost lots of business because of them. Their system seem to be built on commissions to unsuccessful real estate agents so their is no interest in giving good service or long term relationship marketing but selling as high as possible. save yourself and go somewhere else.
    March 18, 2009 6:57 PM
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    Our company was opening a new office in Nashville, TN, and we had been searching for a small office space to accommodate our two employees. While doing research, we came across the Regus Group, offering us an all-inclusive package in one convenient monthly bill. This was an ideal plan for us. We began our relationship with Regus in October 2008, and after just one month, we were highly disappointed. We began seeing charges for services that were priced much higher than the area average. Getting in touch with the General Manager at that location was nearly impossible. Emails were sent and phone calls placed, and were not returned for days when there was an urgent need for a response. After being disappointed in so many ways, we decided to terminate our relationship with Regus, and move to the private sector where terms were a bit better, and the bills would be more manageable. We received our final bill from Regus, and saw charges that we never agreed to pay. Regus wanted to charge us a “Business Continuation” fee, which, when looking over the T&C, there was nothing specified that we would be charged for something like that. We had no qualms about paying an exit fee, as this is standard, but we were charged an exorbitant amount. While we could have paid a cleaning service somewhere in the amount of $75.00 to clean the office, Regus charged us more than double that price. We felt really let down by Regus, and will never do business with them again, nor refer anyone to their offices.
    March 31, 2009 8:02 AM
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    Regus is crooked and dishonest and you should never sign with them. They sell you on the flexibility and in all in one package that will save you money. They use a terms and conditions she in microscopic print that contains things like an "automatic renewal". Regus is dispicable and I suspect very soon they will face a class action lawsuit for their shady ways. The use low cost uneducated people to answer the phone that are far from professional. They will never follow up with you near renewal hoping you will miss the automatic renewal and be forced into a whole new term. NEVER, EVER use Regus!!!
    June 2, 2009 8:53 PM
    Anonymous said...
    I work for regus in Australia and it is ###
    June 9, 2009 3:04 AM

    Reply
    0 Votes
  • Va
    Vanessa2009 Jun 28, 2009

    Hundreds of (Ex) Employees of the corrupt Regus Group, owned by Mark Dixon report on fraudulent business techniques, lousy customer support and a horrible working environment. Our advice: RUN!!!

    Host What do you think -- is this company going to survive and thrive? Are they looking to expand their staff, or do you think layoffs are inevitable?
    How does Regus/HQ stack up against the competition?
    Reply - Report abuse

    Deisi T. in Dallas, Texas
    27 months ago I agree. Regus / HQ has a very toxic working environment. Very poor customer care and full of idiots. Not many people stay long, that's why there are so many opening in this company.
    - Was this comment helpful? Yes (18) / No (2) Reply - Report abuse

    M. Dixon in Dallas, Texas
    27 months ago Definitely not a company to waste your precious time!
    - Was this comment helpful? Yes (15) / No (2) Reply - Report abuse

    M. Sorum in Dallas, Texas
    27 months ago I agree! This company is making a killing off their employee's. If I had no other alternatives, I would rather work at a fast food place. AT least there you will get a little respect and a discounted or free lunch...
    - Was this comment helpful? Yes (16) / No (2) Reply - Report abuse

    Yankees in New York, New York
    8 months ago Hard Worker in Dallas, Texas said: Don't work for this company! I have never seen a HR department so paralysed and disrepectful! The management does not know how to treat employee.
    Regus / HQ sucks!
    True! I thought it was just a NYC thing. But obviously it isn't. To get ahead you have to be a backstabbing gossipy bitter hussy.
    - Was this comment helpful? Yes (18) / No (10) Reply - Report abuse

    The Rooster of Illusion in Margaritaville, Oregon
    5 months ago Hard Worker in Dallas, Texas said: Don't work for this company! I have never seen a HR department so paralysed and disrepectful! The management does not know how to treat employee.
    Regus / HQ sucks!
    Do NOT work for this company. I am currently employed by this firm and it has been a huge dissappointment all around. The Area Director in our Region has not left her home in years and only visits the business centers to conduct quarterly audits. Lazy, ABRUPT WOMAN.
    The HR Department is serving to protect the COMPANY not the employees. Corporate are paper pushers; those in the field in the business centers are the ones who actually work. If you are looking, LOOK ELSEWHERE.
    - Was this comment helpful? Yes (21) / No (3) Reply - Report abuse

    The Rooster of Illusion in Margaritaville, Oregon
    5 months ago Yankees in New York, New York said: True! I thought it was just a NYC thing. But obviously it isn't. To get ahead you have to be a backstabbing gossipy bitter hussy.
    The entire firm gossips. The Area Director in our Area Gossips to her General Managers about OTHER General Managers who of course share the Area Directors ABRUPT words amongst each other. Horrible Horrible atmosphere. If you work in this company, do the best you can in your business center until you can find another job.
    - Was this comment helpful? Yes (20) / No (2) Reply - Report abuse

    The Rooster of Illusion in Margaritaville, Oregon
    5 months ago Host said: What do you think -- is this company going to survive and thrive? Are they looking to expand their staff, or do you think layoffs are inevitable?
    How does Regus/HQ stack up against the competition?
    They are on the way to another financial disaster if they do not cut out the middle men, paper pushing, useless higher-ups.
    - Was this comment helpful? Yes (18) / No (3) Reply - Report abuse

    Olympia in Dallas, Texas
    5 months ago Olympia in Dallas, Texas said: I was a recent victim of Regus HQ. I want to agree and confirm everything that Deis T. said about it being a toxic environment, and they are all paralysed and desrespect others. They are also an unstructured environment with no true training guidelines, and the HR Office is in Addison, so if a new employee makes one honest mistake and that employee knows it can be corrected, you won't have enough time to report to HR that you were written up unjustifiably. Also, I was promised a "complete and extensive training tool called brainsharks". Suddenly it was stopped because the center Operations Manager went on a leave of absence for one month. Then suddenly the GM didn't have time to train me and I was suddently learning things by improv. Basically, they blamed me for not learning "fast enough." Hello, I'd only been there for a couple of months and they were making this accusation.
    The managers also backstab, so don't be chummy with them should you accept this challenge. However They don't care if certain people learn differently also. It's definitely not a great environment, especially if you have catty and selfish women working above you. If you decide to take on this challenge, just watch out for the managers and the receptionist in the building. The receptionist is just as bad.
    I also agree with Deisi T that the HR Dept is also paralysed and don't treat people with respect. The last day that the operations manager said, "We need to see you" was the only day I ever met the HR Manager. During the meeting the HR Manager was coarse and disrespectful. I tried my best to explain that I was not trained correctly as I should have been during the absence of the Operations Manager, and naturally she took their side, so I quit on this day.
    If you are making a final decision on getting hired here, think twice. Basically, don't work for Regus HQ Las Colinas. Kudos to you if you accept this challenge; just don't be friends with them.
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    BryanOllet in Dallas, Texas
    2 months ago Very toxic work environment! I predict that they will be bankrupt in 3 years. If you are working for Regus and experiencing its oppression, believe in yourself and quit! It's NOT worth your health. You were created to be intelligent, fulfilling, and moral. I don't know the leadership of this company, but I see its rotten fruit and it stinks to high heaven. There will be 1 of 2 responses to our posts: either the owners of Regus will get furious and seek further suppression or their eyes may be opened that they have a pandemic problem on their hand.
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    regusintexas in houston, Texas
    2 months ago BryanOllet in Dallas, Texas said: Very toxic work environment! I predict that they will be bankrupt in 3 years. If you are working for Regus and experiencing its oppression, believe in yourself and quit! It's NOT worth your health. You were created to be intelligent, fulfilling, and moral. I don't know the leadership of this company, but I see its rotten fruit and it stinks to high heaven. There will be 1 of 2 responses to our posts: either the owners of Regus will get furious and seek further suppression or their eyes may be opened that they have a pandemic problem on their hand.
    somebody sounds like they are a bit psycho on this site, it's a place to vent and share your stories, but dude you have serious issues...putting a comment every five minutes is a bit much.. I get on this site every now and then to keep in touch with what is going on with the company, not to listen to somebody rant the same message on every page...I think a valium is what you need, ..this company sucks..WE KNOW...but I don't get obsessive about it, find some "me time" away from this place you need it!, lol
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    BryanOllet in Dallas, Texas
    2 months ago I'm not sure if you have a particular agenda, but I wanted to be sure that every forum related to Regus has my comments. Anyway, it's not really even about me. There's a difference between a company "sucking" as you say and doing injustices that borderline "illegal". If I appear overly dramatic, it's because I'm just matching the company's own outrageousness. Everyone has their own way of expressing their feelings. By the way, no thanks to the offer of valium. I prefer to be drug free. Anyway, I don't even work for the company but my wife is going to be gone in less than 2 weeks. I doubt you work for the management of Regus, but I do get a little suspicious when people "beat up" on the victims. Maybe your experience has not been as extreme. So instead of calling someone psycho, you ought to question what is fostering so much animosity toward this company.
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    appginger in Dallas, Texas
    2 months ago maybe it's not the company.Maybe someone needs to learn how to do their job the RIGHT way. Weather they let you go or made you leave on your own..GET OVER IT and move on! NObody is "abusing" or "beating up" on anyone.
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    BryanOllet in Dallas, Texas
    2 months ago "Nobody is abusing or beating up on anyone"??
    To be able to make such a definite blanket statement, it's obvious you work for Regus management. This is a prime of example of the abusive management who work for this company.
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    appginger in Dallas, Texas
    2 months ago BryanOllet in Dallas, Texas said: "Nobody is abusing or beating up on anyone"??
    To be able to make such a definite blanket statement, it's obvious you work for Regus management. This is a prime of example of the abusive management who work for this company.
    No.I don't work for Regus Management but that is how you described it in your other posts. I will say that this company has always treated me with respect.
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    BryanOllet in Dallas, Texas
    2 months ago Sure, as if you would actually admit that you work for the management...Your blanket statement is really suspicious.
    Do you mean that the "company" has treated you with respect or your direct manager? Perhaps you have a good manager, but it's obvious that there are serious problems with this company.
    Do you really believe it's coincidence that so many people are reporting this all over the country? It means that it has bad practices and people are merely reporting their experiences. The company can try all it can to villanize the messenger, but people can still see the truth.
    Overloading an employee with unreasonable workloads and then demanding that they clock out AT 5:00pm and not beyond is an abusive practice. I believe it's probably illegal. When an employee is willing to work beyond 5:00pm for a few days, then they are scolded for working over 40 hours. If you can't see the dilemma here, then it's obvious you have an agenda on this board.
    Or perhaps you work at a smaller office where such workloads are not so demanding. Decisions for hiring extra personel come from the higher management. So if the workload is unreasonable and no one else is being hired, it means that they are setting their employee up for failure. The only one could possibly defend such a ridiculous practice is the management.
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    appginger in Dallas, Texas
    2 months ago It's not so much the management that overload you with work it's the clients. If something has to be done and 5 comes around and your not finished you can stay and finish for the client. There will be no problem as long as the time is accounted for and charged back to the client for the overtime that was worked. I do work for the company but I'm certainly not management. I do beleive the company has issues but if you don't work for the company how do you really know what going on in that office? I mean all you know is what your wife tells you and of course you're going to take her side she is your wife and I would do the same but I'm just saying no one is perfect so how do you know she is doing nothing wrong, not making mistakes or not working efficiently enough to get stuff done in a timely manner. I've been scold at before for making mistakes but I learn from them.
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    BryanOllet in Dallas, Texas
    2 months ago It's the management that does the hiring! So if there is too much work from the clients and no one wants to hire additional employees, then that's the company's fault. Understand? I think you're smart enough to get that.
    Instead, they want to work their employees like slaves. Example of the stupidity: the management removed a "Please pickup dishes" sign. All they have to do is put it in the dishwasher. The effort of doing that versus the sink is no different. But we don't live in an age of common sense or reason. So now my wife has to spend 20 minutes each day doing the dishes. That would be completely fine if you weren't swamped with work.
    As for making mistakes, ambiguous discipline forms that say "on several occasions" and on "various incidents" are pathetic. She was written up supposedly for a client complaint. Well, the same client gave her his business card to keep in touch and apparently, they completely twisted what he said. It's this type of immature, passive aggressive management that is running the company into the ground.
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    PK L in New York, New York
    2 months ago BryanOllet...THANK YOU FOR ALL OF YOUR COMMENTS! It looks like we have SEVERAL Regus nimwits stalking the forums...as usual, I'm not surprised. Please continue to post, as this is helpful for future potential employees.
    Hopefully the desperate individuals that are taking low blows at you wise up.
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    BryanOllet in Dallas, Texas
    2 months ago My wife and I finally figured it out! The company is abusing its employees in order to force them to quit. Oh wait, let me say it in a more politically correct corporate way: "Market conditions demand more productivity from existing workforce. Any employees who leave do not pose a risk and may enhanve corporate profit as new employees are paid less."
    If you want to be a slave, the Regus Group is a great company! If you want to be micromanaged every second of the day, it's a great opportunity. If you are a good employee, they allow several bathroom breaks even (2 total). LOL...and if you're fortunate enough, you will not be blamed when the phone system malfunctions.
    It's interesting how when a manager makes a certain mistake, you NEVER hear anything else about. But if you do, oh, hell and heaven will fall upon you.
    Twice I did right,
    That I heard never,
    Once I did wrong,
    That I heard ever!
    The Regus Group is having record profit years, but it's coming at a major cost. OH yeah everyone, the Regus Group is making RECORD profits if you look at their public financial statements. Good thing that they are cutting your bonuses...
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    BryanOllet in Dallas, Texas
    2 months ago The Regus Group Financial Standing
    While they cut back on your pay and paralyze raises...check this out
    www.regus.com/aboutus/financial/default.htm
    Revenues up by 24.9%.
    Gross profit up by 21.4%
    2009
    Profit after tax $114.9 million
    2008
    Profit after tax $103.6 million
    If your pay is being reduced, rest assured that the money is going to good use. The Regus owners and executives really appreciate it.
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    truthfully in Austin, Texas
    2 months ago Okay, I was sent the link on this site and frankly I'm not surprised but want to let Bill in Miami know... THIS PERSON...NOT from Miami...is another disgruntled Bryan IN TEXAS and yep he has a wife.
    Those at fault scream the loudest it seems. Bryan can vent and post all he wants, but incompetence is very easy to explain.
    If a pattern occurs, it's probably the truth..employers consistently opress, abuse, mistreat, micromanage, overwork your wife? hmmmm might want to reconsider where the fault lies describe "work your butt off"...you should work with her...
    1. CLIENTS LOVE HER, ya think?...take a poll and ask around yourself...
    2. Overworked: you didn't list anything that showed this woman was overworked...do you or she know what real work is, I'd like to see an actual list of unreasonable work loads...you need to actaully perform more than four tasks a day? sounds like a REAL case for being "illegal" LOL... READ the job description...lack of motivation perhaps?
    3. Passive Aggressive...wow, overly used term..was this your father you are describing?
    4. She is leaving the company..why do you care so much...scared her money will leave you poor?...you are on this post 24/7. If you were as intense in actually working as you are in "blogging" on this site and providing public information everyone already has, you might actually make some money. It's actually a real concept most people learn in college: Hire employees, make them actually WORK, and then lo and behold...MAKE A PROFIT...scary huh? Cut back on pay?? what on earth are you talking about? Nothing worse than someone venting about information that is not valid...kind of comical.
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    BryanOllet in Dallas, Texas
    2 months ago LOL! This is totally hilarious. Obviously this is some MANAGER who is making such definite statements about a situation that he knows absolutely NOTHING about. This is a perfect example of how conclusions are irresponsibly tossed around. This is precisely why my wife quit. BINGO!
    Did everyone take note of the passive aggressive comment "was this your father you are describing?" This would anger 99% of the people, but this is a classic manipulation attempt by the passive aggressive personality. This is the way these people think.
    Notice the other comment "scared about being poor?" This is irrational fear mongering to make the employee feel that they have no choice. Who says I'm not already very poor? ha! It's a lie that the world teaches us that life is only about money. Life is actually about the relationships you make with people and the contribution you make to their lives. One of my wife's managers was totally awesome. Life will reward her.
    This other comment about "polling the office if people like her"...
    Does everyone see the insecurity that this is trying to engender? Passive aggressive people LOVE office gossip.
    Oh, I just LOVE your comment about educating me on making a profit. Belittling and condescending comments are also classic tactics. If you don't understand passive aggressiveness, google it. You'll understand more.
    In conclusion, you can either empower people to feel good about themselves or you can try to take away their power. People always reap what they sow. When you sow maliciousness, life has an interesting way of having it come back upon your head.
    "Truthfully in Austin", wherever you really manage your office, just stop and think about how you are thinking. You know, it won't actually harm your health to respect your employees. Only an ignorant person would make comments about a situation they know nothing about. But if you run your office like you sound on here, may God help them all.
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    Southern_Girl in The South, Texas
    2 months ago Truthfully and Bill Anderson - you are both idiots. This is a job forum and if Bryan Ollet and New York want to talk about what is occurring inside the workplace they can. Regus had made significant changes in its structure. My opinion is that the changes are HUGE MISTAKES and many employees are disgruntled - and have a right to post on here. The personal offense you take in these postings and the lame insults reveal the quality of your character and showcase the typical Regus employee demeanor. Why don't you go sell a workstation or update a renewal before you attempt insulting others.
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    BryanOllet in Dallas, Texas
    2 months ago Southern_Girl,
    What significant changes in its structure have you seen personally? You said everything perfectly! If this website can be used to hunt for job applicants, it can rightfully be used as a free speech forum to state the truth about the companies. If the company had better practices and treated their people more kindly, there would not be this intense negative criticism. Regus needs to take an honest look into the mirror--not try to break the mirror because they don't like what they see.
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    regusintexas in houston, Texas
    2 months ago Five days later, the same people on here ranting...SouthernGirl and BryanOllet, don't you realize that America has FREE SPEECH, be it insults, good, bad or whatever, sharing all sides should be posted ("have a right to post on here"...right???), your opinion is not the only, nor is the the right opinion for everyone. If everyone is so educated in the running of a company, go run your own, it's very hard I used to have one and it seems the employees that don't really have a clue about how it really is to run a company and only interested in "receiving a paycheck" are the most vocal about how things are HUGE MISTAKES. Regus has made mistakes and probably will continue to do so...So do all Major corporations. I will say I most likely will not be employed here much longer if I can help it, I don't disagree it's made things very hard to deal with lately, but there are people that do like working for this company, I know them personally. Companies change...just like the world so don't be so darn scared of change, "Truthfully" gives their input just like you do, from reading all the prior posts...sounds to me like Bryan showed major character flaws FIRST, throwing lame insults, how else should someone respond? This is the last time I will be on this forum, it's really sunk to a new level of wasteful time spent blogging...and look I've been part of it. : (
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    BryanOllet in Dallas, Texas
    2 months ago It's funny that you tell me about free speech when I was the one that first mentioned it. Just because I expose some manager's comment, that doesn't mean I don't support free speech! Actually, I have more than a clue about running a company, and I know that blaming employees for things that they did not do is both unprofessional and unethical. And if you try to get someone fired over it, then it can become even defamation of character because of gross mistatement of fact. The US does NOT have a single unlawful termination legislation but what it does have is a body of law that can constitute unlawful termination by gross mistatement of fact. (This is not legal advice)
    You sound just like "Truthfully in Austin". Afraid of change? No clue about running a company? Actually, I am very afraid of the *TYPE* of change that is becoming more prevalent.
    If this forum is such a waste of time, why did you bother posting? It seems that this www.indeed.com is the ONLY forum on the Internet for information relevant to the Regus Group. So rather than it being a waste of time, it seems that there is a strong interest by Regus Managers to suppress free information on the site. How do they do this? By attacking those that report. For example, "truthfully in Austin" tried to sidetrack the dialogue questioning whether my father was passive aggressive, fostering insecurity that no one likes my wife, and suggesting that she was just lazy. She also said that this was a waste of time. I find it interesting how ALL of these people are intent on calling it a waste of time yet they spend time commenting. Why? The idea is to shame people into NOT commenting after they comment. Passive aggressive people hardly ever say what they mean or mean what they say. Finally, you say "I have major character flaws". Classic technique to attack and ridicule the messenger. Gotta make them seem crazy, unethical, or irrelevant. Well, I'm in my sound mind, surely not evil, and I'm very relevant. :>)
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    appginger in Dallas, Texas
    2 months ago truthfully in Austin, Texas said: Okay, I was sent the link on this site and frankly I'm not surprised but want to let Bill in Miami know... THIS PERSON...NOT from Miami...is another disgruntled Bryan IN TEXAS and yep he has a wife.
    Those at fault scream the loudest it seems. Bryan can vent and post all he wants, but incompetence is very easy to explain.
    If a pattern occurs, it's probably the truth..employers consistently opress, abuse, mistreat, micromanage, overwork your wife? hmmmm might want to reconsider where the fault lies describe "work your butt off"...you should work with her...
    1. CLIENTS LOVE HER, ya think?...take a poll and ask around yourself...
    2. Overworked: you didn't list anything that showed this woman was overworked...do you or she know what real work is, I'd like to see an actual list of unreasonable work loads...you need to actaully perform more than four tasks a day? sounds like a REAL case for being "illegal" LOL... READ the job description...lack of motivation perhaps?
    3. Passive Aggressive...wow, overly used term..was this your father you are describing?
    4. She is leaving the company..why do you care so much...scared her money will leave you poor?...you are on this post 24/7. If you were as intense in actually working as you are in "blogging" on this site and providing public information everyone already has, you might actually make some money. It's actually a real concept most people learn in college: Hire employees, make them actually WORK, and then lo and behold...MAKE A PROFIT...scary huh? Cut back on pay?? what on earth are you talking about? Nothing worse than someone venting about information that is not valid...kind of comical.
    COMPLETELY AGREE!!!
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    BryanOllet in Dallas, Texas
    2 months ago Appginger,
    Here is what I recommend for Regus Managers to improve. True, it is always easy to be critical but I do have several positive suggestions.
    First, managers need to be *FAIR* and reasonable in their critiques. For example, when my wife was asked about a few things, she gave the reason. But instead of the manager remaining calm and being objective, she snapped at her and said that "she has an answer for everything." That's an unfair reply. That's the sort of comments that shows a serious lack of respect. In fact, it states "you are lying" in a very passive aggressive way. It would be better for the manager to politely press the issue. My wife and I both feel strongly about admitting a mistake immediately and working to improve it. But when we deny something, it means we didn't do it!
    My wife has, in fact, made several mistakes over a period of time which she readily admitted and worked wholeheartedly to resolve. But the MAIN issue is that when you lump in completely false issues, you begin to breed resentment in your employee. This is universally true of anyone. When an employee objects to an issue, you should take careful notice NOT to include this as undisputed, established fact in future disciplinary actions. It takes away your credibility.
    For the employee, it completely takes the joy and sense of fulfillment out of the work. The employee then has no choice but to move on to a new place where they are setup to succeed.
    I wish Regus managers would read this and take these things to heart. Sometimes all that a person is really asking is for people to just be a little more kind and a little more just. I do believe in people's ability to change and I know that some will change their ways for the better.
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    Southern_Girl in The South, Texas
    1 month ago SMARTWORKING (for employees physically in the center) = If you are smart, you will find work elsewhere.
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    rob6465 in Houston, Texas
    1 month ago I guess we can all agree to disagree. My wife was with Regus 12 years and loved her job. She started as a CSR and got promoted to Operations Manager and love it until 2-3 years ago when she noticed small changes by the company that were not good.
    My wife has ALWAYS had excellent reviews in ALL her 12 years. What bothers her is that she will have co-workers who do not want to do her job and when she complained to HIGHER MANAGEMENT she got no help. My wife would work LONG hours and weekends to finish the work of others. She would train new managers and how was she rewarded? Last week they gave her 2 choices. 1. Demotion to CSR and 40% pay cut or 2. 1 month severance package. She would be working under managers who she trained and just started working there. 12 years of EXCELLENT reviews and that is all that a very profitable company can do? I told her that once she left I did not want her answering any of their calls for any assistance. The calls are going to come because of who is left. I told her she is better off working somewhere else at less pay than a company that rewards you this way. We all have our opinions of Regus and that is mine. I await the criticism. : )
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    Southern_Girl in The South, Texas
    1 month ago This is a message to Scott Nelles:
    Please provide me with the percentage or monetary amount YOUR salary was decducted to accomodate this REVOLUTIONARY way of operating via Smartworking.
    A message to all others inquiring for a job with Regus - DO NOT DO IT.
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    BryanOllet in Dallas, Texas
    1 month ago Another perfect example of the passive aggressive management that lurks on this forum like sharks looking for blood. First of all, everyone needs to click "report abuse" for the foul language. Cursing online is for abusive individuals that are not intellectually capable of expressing themselves.
    Second, the last time I checked, there is something called "free speech" guaranteed by the First Amendment to the Constitution of the United States of America.
    Now, some may have missed it, but if you pay close attention, the government is NOT allowed to infringe on a person's free speech. Or would you prefer Nazi Germany?
    You would try to silence innocent people but you are willing to toss around every expletive and you THINK that it's ok. If you are truly management, you give your company a bad name and your own company should censor you. If you are not management, shame on you too. Also, you say that you will sue. Are you a spokesperson for the company? You do realize that in and of itself can be a false malicious libel about the Regus Group. I should report it. That, my friend, is prima facie case of libel. If you do officially represent the company, you have just done the worst Public Relations with your case. Also, there are a bunch of attorneys in the US who rent office space with the Regus Group. Let's just say that many attorneys are looking for a good pro-bono case. A wreckless slander suit can actually be a form of slander as well.
    You see, when it is said, "THE DEFAMATION NEEDS TO STOP", that really means "stop talking bad about The Regus Group". Defamation means "false or unjustified injury of the good reputation of another, as by slander or libel". Here is a newsflash, reporting abusive practices is not lying. Lying is lying. Did everyone follow that? The Regus Group is simply reaping what it sows. "Whatever a man sows, he will reap". Why complain about what you're reaping? Just start sowing goodness and the avalanche of criticism will cease.
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    BryanOllet in Dallas, Texas
    1 month ago Neyda,
    "so then hellow why didnt I get let go? Because I know how to perform! Bottom LINE.And for all the haters who keep throwin my name out watch your back bc I will hold u accountable to the furthest extent."
    I just went through this entire thread, and I don't find anyone mentioning a name. By the way, you should learn to spell better. It is spelled "hello"--not "hellow". You should spell out "because" instead of using instant message jargon. The word is spelled "throwing"--not "throwin". You sound like you are attempting to speak "gangster slang". Does the Regus Group use ganster slang spokesmen? After all, you speak for the company by your own words.
    Finally, you feel high and mighty because you "weren't let go". Beware that pride is before a fall. Good, productive people are losing their jobs too. It's obvious that you are management material as you state; I can tell from your speech.
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    BryanOllet in Dallas, Texas
    1 month ago Rob,
    Can you tell me more about this smartworking? I keep hearing people talk about it.
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    BryanOllet in Dallas, Texas
    1 month ago Neyda isn't doing a good job of defending the regus group at all. I think the board of directors would beg you to stop. That's my opinion. But maybe they are intelligent and appreciate such an eloquent spokesperson.
    Let's review your poor grammar. Now remember, since you claim to represent them, you come under scrutiny.
    You write:
    "I'm not going to say who I am but I run an office in New York City and I can say right now that we have bitter ex-employees who need to grow the f### up and get their heads out of their a###s! If you dont like Regus then you obviously dont work that. Dont be badmouthing managment just because you where a poor employee of the company. "
    You mean that you will not say "where". An office is a location--not a who. Next, this is an interesting sentence "if you dont like Regus then you obviously dont work that". This sounds like baby speak. None of us grownups understand this sentence. By the way, you mispelled the word "management". Finally, you wrote "because you where a poor.." You meant to say "because you were"--not "where".
    Oh yes, you mentioned about people not liking Regus. I can't stand Regus. Wait, do you mean Regus Feldman or do you mean "The Regus Group?"
    Maybe Regus Feldman should be suing you because of you claiming you represent Regus.
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    rob6465 in Houston, Texas
    1 month ago Neyda Ramos in Monticello, New York said: I'm not going to say who I am but I run an office in New York City and I can say right now that we have bitter ex-employees who need to grow the f### up and get their heads out of their a###s! If you dont like Regus then you obviously dont work that. Dont be badmouthing managment just because you where a poor employee of the company.
    THE DEFAMATION NEEDS TO STOP! People need to stop coming on here and defaming managers names and complaining and LYING most of all. For this we CAN and WILL sue! Get over the fact that you arent working at a fortune 500 company and your rants on here wont make this place go out of business. I have my job and you dont! Theirs obviously reasons why!!!
    Neyda? What about the ones that work 10+ years and have VERY GOOD reviews, work late, work weekends(not payed), get constant calls for help and then are offered what my wife was offered while the same workers who leave at 5pm and don't care about putting in the extra effort? My wife did her best to always help out at Regus and they wanted to put her under people that just started working and have half of the experience and i know it's related to salaries. Trust me, regus has no money problems. You know that after her last minute at Regus she got constant calls from her so called ex-superiors asking her for help on certain issues. I told her to not even think of helping anyone out at Regus. They can figure out any problem by themselves. She started as a CSR and got promoted to manager and bled/sweated regus.
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    rob6465 in Houston, Texas
    1 month ago Neyda Ramos in Monticello, New York said: People dont stay long because they get let go if they arent PERFORMING!! We wont sit here and pay some idiot their $12 or $15 an hour if they cant do a simple f#####g job. Whats so hard about that to get through ur peoples head?!
    Apparently I didnt get let go because I am MANAGEMENT material...so then hellow why didnt I get let go? Because I know how to perform! Bottom LINE.And for all the haters who keep throwin my name out watch your back bc I will hold u accountable to the furthest extent.
    When my wife had a problem about others in the center not doing her part the corporate office ignored it. Here she is trying to make Regus better by letting the corporate office know of laziness and people being incompetent and nothing is done. You know that my wife and I went to visit my family on vacation and all she did was spend our vacation answering calls from her center and OTHER centers on issues they had. Regus does not appreciate if you are a very good worker with a ton of knowledge, all they want is to trim the payroll so the upper management can make their money. Well good luck on keeping the good workers. If my wife had average reviews and did not care and was late, constantly absent i would not be complaining about Regus. We saved all her reviews and cannot believe they would let go of someone like her and others who do soooo much to make Regus look good. SAD
    - Was this comment helpful? Yes (10) / No Reply - Report abuse

    BryanOllet in Dallas, Texas
    1 month ago Rob,
    According to Neyda, people such as your wife are not "management material." You see, your wife was probably not a rude, passive aggressive individual who plays mind games. What these companies often do is find other *good* employees and pay them less or offer fewer benefits. They are recylable like paper towels. Look, companies have the right to cut expenses, but there also should be some responsibility for long-time employees. If you look at their financial documents, they are making record profits. It would be quite another matter if they were losing money. Here is the bottom line: these companies care MORE about stock price and shareholders than their employees. Our world is upside down.
    My concern is not about whether the Regus Group will stay in business. Undoubtedly, they will NOT go out of business. Rather, the purpose of these forums is to provide the intelligent, investigate individual full disclosure so he or she can make an informed decision.
    - Was this comment helpful? Yes (7) / No Reply - Report abuse

    rob6465 in Houston, Texas
    1 month ago Bryan, you are right.
    - Was this comment helpful? Yes (7) / No Reply - Report abuse

    mm2106 in Arlington, Texas
    1 month ago regusintexas in houston, Texas said: somebody sounds like they are a bit psycho on this site, it's a place to vent and share your stories, but dude you have serious issues...putting a comment every five minutes is a bit much.. I get on this site every now and then to keep in touch with what is going on with the company, not to listen to somebody rant the same message on every page...I think a valium is what you need, ..this company sucks..WE KNOW...but I don't get obsessive about it, find some "me time" away from this place you need it!, lol
    You talk about 'one' person being psycho, haven't you Noticed - there are MANY people on this site who have voiced their honest opinions and experience with this poor excuse of a company. There would be 'hundreds' of other people voicing these Same comments if only they knew about this site!
    All those reading these comments should take their time to send out an email to All the addresses of friends and past co-workers. Make it short and sweet, just inform them that this site/forum exists. Tell them how to find it, then them to pass the same information on to Everyone that they know. Also, WARN them Not to send the e-mail from their Regus work computer, including any laptops that Regus has issued them. Do it from a personal PC only. We need to get the word out as broadly as we can!
    This is the Most Toxic company that I have ever had the sad experience of being associated with, frankly the Only company that I would call 'toxic', even though there are companies that I have worked for where people are unhappy - however, just like a marriage, there is never such a thing as a perfect work environment; I have Never expected that.
    Regus is definitely one company that I am ashamed to admit that I ever worked for - and it was very hard to face a client when he/she had a complaint because 95% of the time, it was valid.
    - Was this comment helpful? Yes (8) / No (1) Reply - Report abuse

    3639 in Downey, California
    1 month ago rob6465 in Houston, Texas said: I guess we can all agree to disagree. My wife was with Regus 12 years and loved her job. She started as a CSR and got promoted to Operations Manager and love it until 2-3 years ago when she noticed small changes by the company that were not good.
    My wife has ALWAYS had excellent reviews in ALL her 12 years. What bothers her is that she will have co-workers who do not want to do her job and when she complained to HIGHER MANAGEMENT she got no help. My wife would work LONG hours and weekends to finish the work of others. She would train new managers and how was she rewarded? Last week they gave her 2 choices. 1. Demotion to CSR and 40% pay cut or 2. 1 month severance package. She would be working under managers who she trained and just started working there. 12 years of EXCELLENT reviews and that is all that a very profitable company can do? I told her that once she left I did not want her answering any of their calls for any assistance. The calls are going to come because of who is left. I told her she is better off working somewhere else at less pay than a company that rewards you this way. We all have our opinions of Regus and that is mine. I await the criticism. : )
    Thank you for posting this. Someone close to me just had the same thing happen to them today at Regus. She was an Operations Manager, loved her job and was an excellent employee. I searched the Regus website and discovered that there were 0 postings for OM positions with Regus. After hearing about this Smartworking scheme it sounds to me that this position is being phased out and that this may be the company's tactic for sqeezing people out of this position.
    Sorry to hear that your wife had this experience.
    - Was this comment helpful? Yes (9) / No Reply - Report abuse

    rob6465 in Houston, Texas
    1 month ago 3639 in Downey, California said: Thank you for posting this. Someone close to me just had the same thing happen to them today at Regus. She was an Operations Manager, loved her job and was an excellent employee. I searched the Regus website and discovered that there were 0 postings for OM positions with Regus. After hearing about this Smartworking scheme it sounds to me that this position is being phased out and that this may be the company's tactic for sqeezing people out of this position.
    Sorry to hear that your wife had this experience.
    That's pretty much what happened. They eliminated the operations manager position and just kept the manager position. I also believe they decided to get rid of the ones making a higher salary and keeping the ones making less. What is dumb is that there were some very good people that worked a long time and cared so much for the job they did and now they lost valuable employees that you know they could've kept, even if it was for a slightly less salary.
    - Was this comment helpful? Yes (10) / No Reply - Report abuse

    Bad Regus Address Cost Me in Irvine, California
    22 days ago Host said: What do you think -- is this company going to survive and thrive? Are they looking to expand their staff, or do you think layoffs are inevitable?
    How does Regus/HQ stack up against the competition?
    be a whistle blower! this firm is over billing for long distance. they lose mail. they do not care about the clients. call the attorney general in your state! file a complaint with the BBB. contact the authorties. these folks are the worst! do not use them for services or lease from them. you will be sorry.
    - Was this comment helpful? Yes (3) / No Reply - Report abuse

    Bad Regus Address Cost Me in Irvine, California
    22 days ago rob6465 in Houston, Texas said: That's pretty much what happened. They eliminated the operations manager position and just kept the manager position. I also believe they decided to get rid of the ones making a higher salary and keeping the ones making less. What is dumb is that there were some very good people that worked a long time and cared so much for the job they did and now they lost valuable employees that you know they could've kept, even if it was for a slightly less salary.
    has anyone picked up on the addresses yet? regus published the wrong addresses for years. now with the new post office upgrades, many clients are not getting mail. regus error. 800 irvine center drive suite 400 was 4th floor and incorrect!
    - Was this comment helpful? Yes (3) / No Reply - Report abuse

    Bad Regus Address Cost Me in Irvine, California
    22 days ago Deisi T. in Dallas, Texas said: I agree. Regus / HQ has a very toxic working environment. Very poor customer care and full of idiots. Not many people stay long, that's why there are so many opening in this company.
    who is suing regus? all these compaints...we need more info from with in...
    - Was this comment helpful? Yes (3) / No Reply - Report abuse

    Bad Regus Address Cost Me in Irvine, California
    22 days ago 3639 in Downey, California said: Thank you for posting this. Someone close to me just had the same thing happen to them today at Regus. She was an Operations Manager, loved her job and was an excellent employee. I searched the Regus website and discovered that there were 0 postings for OM positions with Regus. After hearing about this Smartworking scheme it sounds to me that this position is being phased out and that this may be the company's tactic for sqeezing people out of this position.
    Sorry to hear that your wife had this experience.
    anyone else in orange county, ca or in california having issues?
    - Was this comment helpful? Yes (3) / No Reply - Report abuse

    Bad Regus Address Cost Me in Irvine, California
    22 days ago mm2106 in Arlington, Texas said: You talk about 'one' person being psycho, haven't you Noticed - there are MANY people on this site who have voiced their honest opinions and experience with this poor excuse of a company. There would be 'hundreds' of other people voicing these Same comments if only they knew about this site!
    All those reading these comments should take their time to send out an email to All the addresses of friends and past co-workers. Make it short and sweet, just inform them that this site/forum exists. Tell them how to find it, then them to pass the same information on to Everyone that they know. Also, WARN them Not to send the e-mail from their Regus work computer, including any laptops that Regus has issued them. Do it from a personal PC only. We need to get the word out as broadly as we can!
    This is the Most Toxic company that I have ever had the sad experience of being associated with, frankly the Only company that I would call 'toxic', even though there are companies that I have worked for where people are unhappy - however, just like a marriage, there is never such a thing as a perfect work environment; I have Never expected that.
    Regus is definitely one company that I am ashamed to admit that I ever worked for - and it was very hard to face a client when he/she had a complaint because 95% of the time, it was valid.
    Regus told our clients for 1/2 of a day we were not there when OUR client called in and told OUR cliets they had the wrong number. When Josalyn Ramirez, the general manager was advised of error, she did nothing. We lost a client. Watch out for Irvine, CA!

    Bill Anderson in Florida in Miami, Florida
    13 days ago Well, she did say that she is new. So let's be nice to her.
    The Nazi-style of this company will probably find out who she is and monitor her closely. It looks like this company is full of problems throughout the United States. It will be interesting keeping an eye on it in the next year. Personally, it is my opinion that this company is down right evil. Let the comments keep coming! Hopefully, we can warn people before becoming employees.
    - Was this comment helpful? Yes (1) / No (4) - Report abuse

    mm2106 in Haltom City, Texas
    13 days ago Bill Anderson in Florida in Miami, Florida said: Well, she did say that she is new. So let's be nice to her.
    The Nazi-style of this company will probably find out who she is and monitor her closely. It looks like this company is full of problems throughout the United States. It will be interesting keeping an eye on it in the next year. Personally, it is my opinion that this company is down right evil. Let the comments keep coming! Hopefully, we can warn people before becoming employees.
    "Evil" is a good word to sum up the Regus management at all levels. Everyone is an ex-employee should forward this site address to all their friends at regus (if you have any still there). Then ask them to the site address on to all Their friends, headhunters, etc. They should use their personal home computers to contact these people concerning this site. EVERYONE needs to be not only educated about regus (no capital R is intentional - they don't rate a cap. R in my books), but all possible people need to 'learn' about the Real regus.
    Too bad there is not a way to contact future customers - but That would be asking for a lawsuit, which they would probably win. ...sad.
    Evil? ...yes, Evil; and heartless, and a Whole bunch more words that I can not say in front a my granddaughter.

    Reply
    0 Votes
  • Va
    Vanessa2009 Jun 28, 2009

    Regus staves off bankruptcy with £57m UK disposal
    By Liz Vaughan-Adams
    The cash-strapped provider of serviced offices Regus sold a controlling stake in its UK business yesterday in a last-ditch effort to raise money to ensure it stays afloat.
    The company is selling 58 per cent of its UK business for a maximum of £57m to Rex 2002, a new company set up by the venture capital firm Alchemy.
    Regus said it believed the deal was the only option left on the table and warned that unless it was completed by the end of the year, as expected, "parts of the Regus Group will be unable to trade, which is likely to result in the appointment of the administrators".
    "This was a deal we had to do, " said Mark Dixon, the chief executive. "We are selling the crown jewels here, we can't deny that. The UK business is our most established business, it's our most profitable business, it's the best cash-flow producer."
    The company's UK operation, which has a workforce of 556, made an operating profit of £13.6m in the first nine months of the year, on sales of £129.4m.
    Regus warned yesterday that it would have faced a £6m shortfall later this year were it not for the disposal of the 58 per cent stake in that business to Alchemy. Shares in the company closed down 6 per cent at 14.5p.
    The company does not have any overdraft or debt facilities to bridge that shortfall and admitted yesterday that none of the banks or potential lenders it approached were prepared to help.
    It said that providing it made revenues of more than £270m in 2003 and provided the disposal to Alchemy went through, it thought it had sufficient working capital for the next 12 months.
    It is now also working on plans to sell non-core assets as well as to restructure its loss-making businesses, particularly in the United States, to improve its finances.
    But the company warned that it expected pricing to remain under pressure "at least for the foreseeable future" and said it expected turnover to be "down fractionally" in the first quarter of next year.
    Regus' advisor, NM Rothschild, said Regus was in "severe" financial difficulty and warned that it would not be able to meet its obligations unless the sale went through in time.
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    'Hotdog hero' hits hard times
    Regus chief executive Mark Dixon faces an uncertain future as the US arm of his company files for bankcruptcy, writes Mark Tran


    Mark Dixon, chief executive of Regus, put his finger on the problem that has bedevilled his office rental company since boom turned to bust in the US.

    "The reason we are trading poorly, " he said, "is largely a result of us having too much space and at too high a rent on the west coast of America, where the market has been affected very badly by the technology slump."

    Only three years ago, Mr Dixon - who left school at 16 and once sold hotdogs - was singing the praises of the US, saying it was a wonderful place to do business. But that was before the hi-tech bubble burst, pushing the world's largest economy into recession.

    The downturn left the US market with a glut of office space and threatens to force to Mr Dixon to hang up a for-sale sign. But Mr Dixon insists that he is not bailing out of the US. The operations are to be restructured, not scrapped, and no wholesale closures are planned.

    The odds are against him.

    Filing for bankruptcy in the US is the latest twist of the knife for Regus. Last month it sold a majority stake in its only profitable business to a venture capitalist. Alchemy Partners agreed to pay £51-57m for 58% of Regus's UK division, depending on performance.

    At the time, Mr Dixon, who holds a 64% stake in the company, admitted that he was selling off the "crown jewels". Now other venture capitalist firms are circling.

    The US venture capital firm, Indigo Capital, has said it was considering a bid, although it is under scrutiny from the financial services authority (FSA) for possibly issuing misleading statements over its shareholding.

    Should Regus be swallowed up by someone else, it will mean a huge setback for Mr Dixon, who hit upon the idea of providing office space with all the trimmings - from photocopiers to toilets - for businesses.

    Mr Dixon hit upon the idea during a trip to Brussels when he noticed the large number of international business people working from their hotel rooms.

    He decided to introduce the American business centre concept to Europe to take advantage of a shift in working patterns, with companies requiring flexible office space and services. His first office rental overlooked Brussels' Stephanie Square, in 1989.

    Regus was actually founded in the UK by John Wheeler, who had the same idea as Mr Dixon. Mr Dixon approached Mr Wheeler and suggested joining forces. Then Regus's Swedish backers, Reinhold, collapsed. Mr Dixon bought Regus from the receivers, with the help of £800, 000 from the sale of his Dial-A-Snack business.

    Regus became one of the world's fastest growing companies, expanding into the US and Asia, and employing almost 3, 000 people. It provided fully equipped offices equipped with high speed internet access and high-quality furniture.

    The world's biggest company of its kind, Regus boasted a global network of over 420 full-service business centres with 92, 000 workspaces in 51 countries, located in modern and prestigious buildings.

    The accolades followed. In 1999, Mr Dixon was named Ernst & Young entrepreneur of the year, while the Sun complimented him on being a "top geezer" and a "hotdog hero".

    The expansion into the US proved to be Regus's undoing. At first business took off. It then fell off a cliff when the US economy went into reverse. Regus made the classic mistake of jumping into a hot market just as it was about to go cold.

    Floated on the London stock exchange and Nasdaq in the US in 2000 at a value of £1.5bn, Regus shares peaked at 392p during the hi-tech boom. Now Regus shares fetch about 21p, giving the company a market value of just £126m - and shares have actually gone up this year because of takeover speculation.

    Should Regus be bought up or go bust, Mr Dixon, who is only 43, can be expected to be looking around for other business opportunities. Three years ago, Mr Dixon claimed he would start over again if he went bankrupt.

    "Definitely, I wouldn't hesitate - I wouldn't miss a day, " he said in an interview. That day might come round sooner than he had anticipated.

    © Guardian News & Media

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    Mark Dixon: the Briton who wants to build a new Google
    Mark Dixon, chief executive of Regus, made his fortune supplying serviced offices and he has his sights set on creating a world-leading company.

    By Andrew Cave
    Published: 9:00PM BST 25 Apr 2009
    What does a man do when he has lost half a billion pounds, been trashed by the City and gone through an expensive, high-profile divorce?
    For Essex burger-flipper turned Monaco-based tycoon and tax exile Mark Dixon, simply rehabilitating Regus – the outsourced offices provider whose US business crashed into Chapter 11 bankruptcy protection during the dotcom bust – wouldn't be enough. Neither would taking the group into the FTSE 100 index – a task that would need it to roughly double its £700m market capitalisation.
    What Mr Dixon, the son of an engineer and owner of 40pc of the company, really wants is to "build the next Google or Microsoft".
    Is he serious? You bet. "Whatever I achieve, I get a second of light when I achieve it, but then I want to get on and do the next thing, " he said. "Regus at some point in the future will be an important global business. I want the business to be accepted and for people to talk about it like they talk about Google and Microsoft: companies that provide tools that they can use. That's what we want: for our customers to say: 'Yes. I really get value from that.' "
    This inveterate need to prove himself is what led Mr Dixon, 49, to leave school at 16, starting Dial-a-Snack to make sandwiches which he delivered on a butcher's bike. The business was not a success – "Customers loved it but no one told me you had to make a margin" – and he ended up travelling the world, paying his way by working in restaurants and selling encyclopaedias.
    On his return, he invested £600 in a burger van and began selling hot dogs, buying seven other vans in Essex before ploughing his £10, 000 savings into setting up The Bread Roll Company, which he sold in 1988 for £800, 000.
    He moved to Brussels and had a flat-rental firm before he spotted businessmen holding meetings around coffee tables in hotels, saw the potential for providing desks for executives on the move and set up Regus in 1989. When he floated the business in October 2000, it was valued at £1.5bn. Six months later, it was worth £2bn and Mr Dixon's 60pc stake at the time made him a billionaire.
    Now he's tending to his ninth business, the Chateau de Berne vineyard in Provence, which he bought a couple of years ago.
    "I enjoy what I do and my businesses are also my hobby, " he said. "Wine is my weekend job. I'm one of the leading producers of Cote de Provence rose. We produce about 600, 000 bottles of wine, mostly rosé – the stuff you drink when you're sitting on the beach. I also do about 35 tonnes of olive oil a year."
    Does he really still need to prove himself, seven years after the Chapter 11 filing and the sale of a majority stake in Regus's British operations to venture capital firm Alchemy Partners? "Of course I do. Not to the City, though. I am driven more personally. I am not worried by what people think."
    Regus suffered in the last economic downturn because its easy terms for flexible short-term office or desk rental were highly attractive to dotcom entrepreneurs, who fled en masse when the boom turned to bust. Mr Dixon said the company had also over-expanded in the US and calls the Chapter 11 episode a "near-death experience."
    In the UK, the shares, floated at 260p, hit a low of 3½p, valuing Mr Dixon's stake at less than £80m.However, within a year Regus was able to buy HQ Global, its American rival, for £164m. Regus now has full control of its UK business and increased group pre-tax profits by 25pc to £149m last year.
    It now has cash of more than £200m and no debt, 171, 277 desks at 1, 000 office centres and gets 40pc of its revenues from the US. Last year it redomiciled for tax reasons and is now incorporated in Jersey and resident in Luxembourg.
    Now more storm clouds are gathering, with dire conditions in the commercial property market and spiralling levels of business failures, but Mr Dixon claims to have reinvented Regus's business model to make the company more recession-resilient.
    He says 65pc of Regus's offices are leased through partnership profit-sharing deals with property owners, which give less exposure to long leases and empty properties.
    BusinessWorld, a members' club launched last summer that Mr Dixon describes as offering "Oyster cards for offices", has signed up 200, 000 members who pay monthly subscriptions in return for desk-days at Regus's sites. Average occupancy of Regus's office space increased slightly to 82.9pc last year.
    "We're not in the risk-taking business. We're an operator, " Mr Dixon said. "We've got a brave new world of products that are really touching a nerve with the business world now, based on the ability to cut a business's costs.
    "You could be someone made redundant in the City. You don't want to sit at home in Essex. You buy one of these cards, pop up to London and you've got a place to sit. Or you could be a very large corporate that's looking to take out costs." Regus also offers a deal that gives unlimited access to business lounges providing free wi-fi internet connections and tea and coffee for £17 a month. "They're like airport lounges, said Mr Dixon. "You're not allowed to sit there and camp out. It's there for occasional use. These are great recession products.
    "This time, we're prepared. We're not going to be so badly affected. Last time, we were an immature business. The business had doubled in size every year for the previous 10 years so the average age of the centres was under two years.
    "Now the average age of our centres is nine years. We're starting from a very strong base and trying to hold it. The next two or three years is going to be all about value. It's the Ryanair and easyJet world. You've got to be focused on the cost for your customers."
    Mr Dixon doesn't underestimate the severity of the challenge ahead.
    "I've been in business for 34 years and never seen anything like this, " he said. "But our relationship with landlords is symbiotic. If there were to be a problem I believe people would work together. It's not a time for conflict.
    "We have 400, 000 customers. It's taken us 20 years to get that but we've got the best distribution that landlords can possibly touch, and we're in 75 countries and will add 10 more this year. We're just opening up in Honduras, Paraguay, Senegal and Mauritius."
    The tough times, including his £28.7m divorce settlement in 2005 with ex-wife Trudy, the mother of two of his five children, clearly still hurt deeply.
    "Going through the reconstruction, the humiliation and the damage to value and everything else, I class that as a rite of passage, " he said. "It's difficult at the time but you get on with it. I didn't spend time sitting crying into my soup. You just work a lot more hours in the day. You don't have time to worry about what everyone is saying.
    "My rite of passage has made me into a better business person. I'm more rounded and I've aged a bit. I'm a lot more mature.
    "I'm a completely different person from last time around. I take a lot less risk. But we've not only got to fight the recession, we've got to get rehabilitated. We've vowed to leave the emergency ward and not go back.
    "If you disappoint the market badly, as we did, it takes years and years to recover. We're doing it. We'll be in the doghouse for as long as it takes."
    MARK DIXON CV
    Family: Divorced with four daughters and one son
    Houses: Connecticut, Provence, Monaco
    Interests: Sailing, wine-making, tennis and collecting old trucks
    On burgers: "I still occasionally meet people who bought hot dogs from me. It's a great business but you work all night and smell of onions all day."
    On tax: "I pay some tax here. I'm only in the UK 45 to 60 days a year. I spend my life on a plane."
    On films: "My favourite is The Godfather - it's all about honour and business, although it's not the sort of business we do."
    On Cars: "I drive a Range Rover but I don't really do cars. I do old trucks. I have a 1971 Toyota and an old Citroen."
    On reading matter: "You'll laugh but I'm reading The Great Crash by JK Galbraith and a book about Julius Caesar. I also love Private Eye and no, I don't think I've ever been in it."
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    MORE REGUS VICTIMS:

    11 hours 54 minutes ago by Sophia2000
    0 Votes

    I have problem with Regus UK, at first they talk about benefits with Regus, and after end of my contract when I decided to leave them they show their real face and they didn’t return my deposit, please beware them and considering before agreement with them.

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


    Mark Dixon has given a typically bullish interview with the Telegraph newspaper this week.

    In it he states that he wants Regus to become the next “Google or Microsoft” and that he wants to Regus to be seen as a useful tool that people use to operate successfully in Business. Clearly Regus have got someway to go to reach the status of Google or Microsoft in terms of monetary value, however it is more the sentiment expressed by Dixon that should be of interest. If anyone thinks that he would be satisfied with Regus’s current domination of the global serviced office market, then they would be under a misapprehension over the psyche of Mr Dixon...

    HOW LONG WILL IT TAKE BEFORE THE AUTHORITHIES BRING THIS GLOBAL SCAM ARTIST DOWN...?

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    Sir Stelios Haji-Ioannou issues defamation proceedings against the Regus Group Plc and Mark Dixon its CEO


    Sir Stelios, the founder of easyGroup, which includes easyOffice.co.uk, has today issued defamation proceedings through Schillings (the leading law firm in reputation management) against Mark Dixon, CEO of international serviced office company Regus Group Plc, and the company itself, which is listed on the London Stock Exchange.

    Sir Stelios is suing following claims made to the Financial Times

    Sir Stelios said today:

    “I was called a liar to a publication I respect hugely and one that is very important in my business career. This is unacceptable to me and I have decided to take this legal step to clear my name and my reputation in the City.”

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    4 hours 55 minutes ago by don not use regus they are bad
    0 Votes

    Trust me they are just as bad in the UK, we took a office from them in Leeds, Wellington Place, the staff are very rude the sales reps totally lie about everything then you never see them for a blue moon, they very very dodgy to look at them you would think they would be a good company to deal with they are the utter pitts, DO NOT USE THEM, THEY WILL ONLY GET IN THE WAY OF YOU RUN RUNNING YOUR BUSINESS!.

    STAY WELL CLEAR FROM THEM, THEY ARE BAD NEWS.
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    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    Regus chiefs waive their pay as losses spiral
    By Susie Mesure
    Mark Dixon, Regus's chief executive, and Stephen Stamp, the finance director, have waived their salaries in a desperate attempt to stop the troubled serviced-offices provider haemorrhaging cash.
    Mark Dixon, Regus's chief executive, and Stephen Stamp, the finance director, have waived their salaries in a desperate attempt to stop the troubled serviced-offices provider haemorrhaging cash.
    Both men have worked for free since August and will continue to do so until the end of the year. Mr Dixon was being paid £400, 000 a year while Mr Stamp earned £160, 000.
    The move accompanied redundancies for a quarter of Regus's staff and an across-the-board pay cut of 40 per cent, helping to slash £60m from the company's cost base.
    Shares in Regus soared 87 per cent to 36p, buoyed by signs that the group's strategy shift to longer-term contracts was working. Mr Dixon, who owns 60 per cent of Regus's share capital, bought a further one million shares at 30p each. His share holding is worth £121m, down from more than £1.3bn earlier this year.
    Mr Dixon said the cost-cutting action, prompted by a catastrophic profits warning in July following a downturn in Regus's business, should mean the company is cash-flow positive by next year. "We are guardedly optimistic about the future, " he said.
    Regus cut 800 jobs in the last three months, including 287 in Britain, and halted its new centres opening programme. It has reduced monthly cash expenditure from about £12m a month through to September to a forecast of £1.2m by December.
    Analysts remained cautious about the group's ability to increase its cashflow next year after it discounted fees to win back tenants. Businesses can rent a Regus workspace for as little as £8 a day in the provinces and £19 a day in London.
    While Regus said that its order book had reached a record level in September, fears remain about how well the business will fare in increasingly difficult economic conditions. Demand for Regus's US workstations has plummeted.
    Regus reported a pre-tax loss of £11m for the three months to 30 September, compared with a profit of £4.9m a year earlier. The company took an exceptional charge of £87m, mostly in relation to its efforts to cut overheads.
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


    Regus Shares Drop and Investors Reject Pay Package
    By Ceri Jones ⋅ May 21, 2009 ⋅

    Shares in the UK’s largest serviced office operator Regus Plc have fallen by over 10 per cent.

    The drop of 9p per share has come despite the company seeing a year-on-year increase in turn over during the past four months. CEO Mark Dixon has reportedly blamed the drop in value of the pound for the slow up in revenue.

    After being offered an executive pay package, a third of the company’s independent shareholders voted against the package for the second time in two years at the group’s annual meeting.

    Ahead of the vote the Association of British Insurers expressed concerns regarding the company’s corporate governance after Regus chose to ignore the company’s share underperformance and allot 1.6m shares to Mark Dixon, who owns over 37% of the company, in line with the group’s performance bonus plan.
    MARK DIXON AND THE REGUS GROUP - A SINKING SHIP...? MAKE SURE THEY DONT GO DOWN WITH YOUR MONEY IN THEIR POCKETS...!

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    More Scam Victims from Mark Dixon, CEO of the Regus Group
    Posted: 2009-03-31 by
    Disappointed Client




    Dishonest Practices

    Our company was opening a new office in Nashville, TN, and we had been searching for a small office space to accommodate our two employees. While doing research, we came across the Regus Group, offering us an all-inclusive package in one convenient monthly bill. This was an ideal plan for us. We began our relationship with Regus in October 2008, and after just one month, we were highly disappointed. We began seeing charges for services that were priced much higher than the area average. Getting in touch with the General Manager at that location was nearly impossible. Emails were sent and phone calls placed, and were not returned for days when there was an urgent need for a response. After being disappointed in so many ways, we decided to terminate our relationship with Regus, and move to the private sector where terms were a bit better, and the bills would be more manageable. We received our final bill from Regus, and saw charges that we never agreed to pay. Regus wanted to charge us a “Business Continuation” fee, which, when looking over the T&C, there was nothing specified that we would be charged for something like that. We had no qualms about paying an exit fee, as this is standard, but we were charged an exorbitant amount. While we could have paid a cleaning service somewhere in the amount of $75.00 to clean the office, Regus charged us more than double that price. We felt really let down by Regus, and will never do business with them again, nor refer anyone to their offices.
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    71 days ago by anonymous
    0 Votes

    Highly agree. All around they are too expensive and the fee's are ridiculous. I would never recommend there service to anyone in any location.

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    mail and wrong addresses
    Company information:
    regus group
    California
    United States

    Regus published wrong address on several buildings. during a USPS software and hardware upgrade, we noticed mail being returned with what we knew to be the proper address. Later we learned that the post office had advised the regus group in irvinemant times about using the proper address. they have since changed the address BUT wont pay a dime to anyone! most are unaware and absorbed the cost to cure BECAUSE regus told the clients the post office was in error. i found it and was terminated!

    regus loses mail
    regus is awful to deal with
    regus doesnt care about client service
    regus told OUR clients we werent there, didnt have a real office etc
    regus told OUR clients they had th wrong number!

    watch out for regus group!
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    Reply
    0 Votes
  • Va
    Vanessa2009 Jun 28, 2009

    Regus chiefs waive their pay as losses spiral
    By Susie Mesure
    Mark Dixon, Regus's chief executive, and Stephen Stamp, the finance director, have waived their salaries in a desperate attempt to stop the troubled serviced-offices provider haemorrhaging cash.
    Mark Dixon, Regus's chief executive, and Stephen Stamp, the finance director, have waived their salaries in a desperate attempt to stop the troubled serviced-offices provider haemorrhaging cash.
    Both men have worked for free since August and will continue to do so until the end of the year. Mr Dixon was being paid £400, 000 a year while Mr Stamp earned £160, 000.
    The move accompanied redundancies for a quarter of Regus's staff and an across-the-board pay cut of 40 per cent, helping to slash £60m from the company's cost base.
    Shares in Regus soared 87 per cent to 36p, buoyed by signs that the group's strategy shift to longer-term contracts was working. Mr Dixon, who owns 60 per cent of Regus's share capital, bought a further one million shares at 30p each. His share holding is worth £121m, down from more than £1.3bn earlier this year.
    Mr Dixon said the cost-cutting action, prompted by a catastrophic profits warning in July following a downturn in Regus's business, should mean the company is cash-flow positive by next year. "We are guardedly optimistic about the future, " he said.
    Regus cut 800 jobs in the last three months, including 287 in Britain, and halted its new centres opening programme. It has reduced monthly cash expenditure from about £12m a month through to September to a forecast of £1.2m by December.
    Analysts remained cautious about the group's ability to increase its cashflow next year after it discounted fees to win back tenants. Businesses can rent a Regus workspace for as little as £8 a day in the provinces and £19 a day in London.
    While Regus said that its order book had reached a record level in September, fears remain about how well the business will fare in increasingly difficult economic conditions. Demand for Regus's US workstations has plummeted.
    Regus reported a pre-tax loss of £11m for the three months to 30 September, compared with a profit of £4.9m a year earlier. The company took an exceptional charge of £87m, mostly in relation to its efforts to cut overheads.
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


    Regus Shares Drop and Investors Reject Pay Package
    By Ceri Jones ⋅ May 21, 2009 ⋅

    Shares in the UK’s largest serviced office operator Regus Plc have fallen by over 10 per cent.

    The drop of 9p per share has come despite the company seeing a year-on-year increase in turn over during the past four months. CEO Mark Dixon has reportedly blamed the drop in value of the pound for the slow up in revenue.

    After being offered an executive pay package, a third of the company’s independent shareholders voted against the package for the second time in two years at the group’s annual meeting.

    Ahead of the vote the Association of British Insurers expressed concerns regarding the company’s corporate governance after Regus chose to ignore the company’s share underperformance and allot 1.6m shares to Mark Dixon, who owns over 37% of the company, in line with the group’s performance bonus plan.
    MARK DIXON AND THE REGUS GROUP - A SINKING SHIP...? MAKE SURE THEY DONT GO DOWN WITH YOUR MONEY IN THEIR POCKETS...!

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    More Scam Victims from Mark Dixon, CEO of the Regus Group
    Posted: 2009-03-31 by
    Disappointed Client




    Dishonest Practices

    Our company was opening a new office in Nashville, TN, and we had been searching for a small office space to accommodate our two employees. While doing research, we came across the Regus Group, offering us an all-inclusive package in one convenient monthly bill. This was an ideal plan for us. We began our relationship with Regus in October 2008, and after just one month, we were highly disappointed. We began seeing charges for services that were priced much higher than the area average. Getting in touch with the General Manager at that location was nearly impossible. Emails were sent and phone calls placed, and were not returned for days when there was an urgent need for a response. After being disappointed in so many ways, we decided to terminate our relationship with Regus, and move to the private sector where terms were a bit better, and the bills would be more manageable. We received our final bill from Regus, and saw charges that we never agreed to pay. Regus wanted to charge us a “Business Continuation” fee, which, when looking over the T&C, there was nothing specified that we would be charged for something like that. We had no qualms about paying an exit fee, as this is standard, but we were charged an exorbitant amount. While we could have paid a cleaning service somewhere in the amount of $75.00 to clean the office, Regus charged us more than double that price. We felt really let down by Regus, and will never do business with them again, nor refer anyone to their offices.
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    71 days ago by anonymous
    0 Votes

    Highly agree. All around they are too expensive and the fee's are ridiculous. I would never recommend there service to anyone in any location.

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    mail and wrong addresses
    Company information:
    regus group
    California
    United States

    Regus published wrong address on several buildings. during a USPS software and hardware upgrade, we noticed mail being returned with what we knew to be the proper address. Later we learned that the post office had advised the regus group in irvinemant times about using the proper address. they have since changed the address BUT wont pay a dime to anyone! most are unaware and absorbed the cost to cure BECAUSE regus told the clients the post office was in error. i found it and was terminated!

    regus loses mail
    regus is awful to deal with
    regus doesnt care about client service
    regus told OUR clients we werent there, didnt have a real office etc
    regus told OUR clients they had th wrong number!

    watch out for regus group!
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    Reply
    0 Votes
  • Va
    Vanessa2009 Jun 28, 2009

    HQ.com/ Regus Group Business Center
    2911 Turtle Creek Blvd. Suite 300
    Dallas, TX 75219 map
    district: Turtle Creek
    About HQ.com/ Regus Group Business Center
    CONSUMER WARNING: This service is a complete rip-off.


    Dallas.com has used this service and determined that it cannot be recommended.


    The company provides customers with an agreement that autorenews annually, and they don't acknowledge requests for cancellation, nor do they notify customers of renew dates. In our opinion, this is an outrageous business practice.


    So unless you want to spend $100 forever just to have a mail address, we recommend against using HQ.com Dallas Turtle Creek, which is part of The Regus Group.


    There are other less expensive services available, and until they develop a customer-centric focus, we advise Dallas business owners to go elsewhere.
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    Reply
    0 Votes
  • Va
    Vanessa2009 Jun 28, 2009

    MORE REGUS VICTIMS:

    11 hours 54 minutes ago by Sophia2000
    0 Votes

    I have problem with Regus UK, at first they talk about benefits with Regus, and after end of my contract when I decided to leave them they show their real face and they didn’t return my deposit, please beware them and considering before agreement with them.

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


    Mark Dixon has given a typically bullish interview with the Telegraph newspaper this week.

    In it he states that he wants Regus to become the next “Google or Microsoft” and that he wants to Regus to be seen as a useful tool that people use to operate successfully in Business. Clearly Regus have got someway to go to reach the status of Google or Microsoft in terms of monetary value, however it is more the sentiment expressed by Dixon that should be of interest. If anyone thinks that he would be satisfied with Regus’s current domination of the global serviced office market, then they would be under a misapprehension over the psyche of Mr Dixon...

    HOW LONG WILL IT TAKE BEFORE THE AUTHORITHIES BRING THIS GLOBAL SCAM ARTIST DOWN...?

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    Sir Stelios Haji-Ioannou issues defamation proceedings against the Regus Group Plc and Mark Dixon its CEO


    Sir Stelios, the founder of easyGroup, which includes easyOffice.co.uk, has today issued defamation proceedings through Schillings (the leading law firm in reputation management) against Mark Dixon, CEO of international serviced office company Regus Group Plc, and the company itself, which is listed on the London Stock Exchange.

    Sir Stelios is suing following claims made to the Financial Times

    Sir Stelios said today:

    “I was called a liar to a publication I respect hugely and one that is very important in my business career. This is unacceptable to me and I have decided to take this legal step to clear my name and my reputation in the City.”

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


    4 hours 55 minutes ago by don not use regus they are bad
    0 Votes

    Trust me they are just as bad in the UK, we took a office from them in Leeds, Wellington Place, the staff are very rude the sales reps totally lie about everything then you never see them for a blue moon, they very very dodgy to look at them you would think they would be a good company to deal with they are the utter pitts, DO NOT USE THEM, THEY WILL ONLY GET IN THE WAY OF YOU RUN RUNNING YOUR BUSINESS!.

    STAY WELL CLEAR FROM THEM, THEY ARE BAD NEWS.
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    Regus chiefs waive their pay as losses spiral
    By Susie Mesure
    Mark Dixon, Regus's chief executive, and Stephen Stamp, the finance director, have waived their salaries in a desperate attempt to stop the troubled serviced-offices provider haemorrhaging cash.
    Mark Dixon, Regus's chief executive, and Stephen Stamp, the finance director, have waived their salaries in a desperate attempt to stop the troubled serviced-offices provider haemorrhaging cash.
    Both men have worked for free since August and will continue to do so until the end of the year. Mr Dixon was being paid £400, 000 a year while Mr Stamp earned £160, 000.
    The move accompanied redundancies for a quarter of Regus's staff and an across-the-board pay cut of 40 per cent, helping to slash £60m from the company's cost base.
    Shares in Regus soared 87 per cent to 36p, buoyed by signs that the group's strategy shift to longer-term contracts was working. Mr Dixon, who owns 60 per cent of Regus's share capital, bought a further one million shares at 30p each. His share holding is worth £121m, down from more than £1.3bn earlier this year.
    Mr Dixon said the cost-cutting action, prompted by a catastrophic profits warning in July following a downturn in Regus's business, should mean the company is cash-flow positive by next year. "We are guardedly optimistic about the future, " he said.
    Regus cut 800 jobs in the last three months, including 287 in Britain, and halted its new centres opening programme. It has reduced monthly cash expenditure from about £12m a month through to September to a forecast of £1.2m by December.
    Analysts remained cautious about the group's ability to increase its cashflow next year after it discounted fees to win back tenants. Businesses can rent a Regus workspace for as little as £8 a day in the provinces and £19 a day in London.
    While Regus said that its order book had reached a record level in September, fears remain about how well the business will fare in increasingly difficult economic conditions. Demand for Regus's US workstations has plummeted.
    Regus reported a pre-tax loss of £11m for the three months to 30 September, compared with a profit of £4.9m a year earlier. The company took an exceptional charge of £87m, mostly in relation to its efforts to cut overheads.
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


    Regus Shares Drop and Investors Reject Pay Package
    By Ceri Jones ⋅ May 21, 2009 ⋅

    Shares in the UK’s largest serviced office operator Regus Plc have fallen by over 10 per cent.

    The drop of 9p per share has come despite the company seeing a year-on-year increase in turn over during the past four months. CEO Mark Dixon has reportedly blamed the drop in value of the pound for the slow up in revenue.

    After being offered an executive pay package, a third of the company’s independent shareholders voted against the package for the second time in two years at the group’s annual meeting.

    Ahead of the vote the Association of British Insurers expressed concerns regarding the company’s corporate governance after Regus chose to ignore the company’s share underperformance and allot 1.6m shares to Mark Dixon, who owns over 37% of the company, in line with the group’s performance bonus plan.
    MARK DIXON AND THE REGUS GROUP - A SINKING SHIP...? MAKE SURE THEY DONT GO DOWN WITH YOUR MONEY IN THEIR POCKETS...!

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    More Scam Victims from Mark Dixon, CEO of the Regus Group
    Posted: 2009-03-31 by
    Disappointed Client




    Dishonest Practices

    Our company was opening a new office in Nashville, TN, and we had been searching for a small office space to accommodate our two employees. While doing research, we came across the Regus Group, offering us an all-inclusive package in one convenient monthly bill. This was an ideal plan for us. We began our relationship with Regus in October 2008, and after just one month, we were highly disappointed. We began seeing charges for services that were priced much higher than the area average. Getting in touch with the General Manager at that location was nearly impossible. Emails were sent and phone calls placed, and were not returned for days when there was an urgent need for a response. After being disappointed in so many ways, we decided to terminate our relationship with Regus, and move to the private sector where terms were a bit better, and the bills would be more manageable. We received our final bill from Regus, and saw charges that we never agreed to pay. Regus wanted to charge us a “Business Continuation” fee, which, when looking over the T&C, there was nothing specified that we would be charged for something like that. We had no qualms about paying an exit fee, as this is standard, but we were charged an exorbitant amount. While we could have paid a cleaning service somewhere in the amount of $75.00 to clean the office, Regus charged us more than double that price. We felt really let down by Regus, and will never do business with them again, nor refer anyone to their offices.
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    71 days ago by anonymous
    0 Votes

    Highly agree. All around they are too expensive and the fee's are ridiculous. I would never recommend there service to anyone in any location.

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    mail and wrong addresses
    Company information:
    regus group
    California
    United States

    Regus published wrong address on several buildings. during a USPS software and hardware upgrade, we noticed mail being returned with what we knew to be the proper address. Later we learned that the post office had advised the regus group in irvinemant times about using the proper address. they have since changed the address BUT wont pay a dime to anyone! most are unaware and absorbed the cost to cure BECAUSE regus told the clients the post office was in error. i found it and was terminated!

    regus loses mail
    regus is awful to deal with
    regus doesnt care about client service
    regus told OUR clients we werent there, didnt have a real office etc
    regus told OUR clients they had th wrong number!

    watch out for regus group!
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    HQ.com/ Regus Group Business Center
    2911 Turtle Creek Blvd. Suite 300
    Dallas, TX 75219 map
    district: Turtle Creek
    About HQ.com/ Regus Group Business Center
    CONSUMER WARNING: This service is a complete rip-off.


    Dallas.com has used this service and determined that it cannot be recommended.


    The company provides customers with an agreement that autorenews annually, and they don't acknowledge requests for cancellation, nor do they notify customers of renew dates. In our opinion, this is an outrageous business practice.


    So unless you want to spend $100 forever just to have a mail address, we recommend against using HQ.com Dallas Turtle Creek, which is part of The Regus Group.


    There are other less expensive services available, and until they develop a customer-centric focus, we advise Dallas business owners to go elsewhere.
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    Reply
    0 Votes
  • Va
    Vanessa2009 Jul 02, 2009

    Egregious Regus Unofficial Site
    1000 locations. 450 cities. 75 countries. One call. NO SERVICE.
    Regus Group and HQ Global Workplaces provide office space, virtual offices, meeting rooms, mailing addresses, receptionist and other services etc. The concept is to work smarter perhaps at a reduced cost. But at what real cost?

    Here is the problem...

    Regus terminated my agreement after several years with them. The area director, Michelle Prentiss, had promised to provide better service and stepped into assist with some issues at the center and unfortunately there was no resolution.

    After paying for about half of my expenses related to Regus improperly publishing and issuing the innacurate address, they terminated the agreement thus leaving me to front the cost of changing my address again on everything just 8 months later!
    Regus has a high turn over rate at the front desk If you enjoy:

    Mail being returned due to improper address used by Regus (prior 4.08)
    New hires constantly and/or temp personel
    New hires/temps sending calls to the wrong extension
    Being over billed for long distance you never had (we have years of this)
    Clients turned away because their money order wasn't in an envelope
    Mail forwarding not done for 3 weeks
    Front desk telling your clients you really aren't real as you have no real office
    Front desk telling clients that Regus is just an answering service and we do not have an office there
    Personal calls going to other clients within the building
    Front desk confusing your phone number with another number and telling your clients you are no longer there and they have the wrong number and then do nothing for you. No apology... nothing!
    Publishing the wrong address and having you pay for the changes on your letterheard, business cards, brochures, etc., then you will love Regus.
    Retaliation? You decide...
    I had been experiencing mail issues for over a year. The post office blamed Regus for not publishing and sharing the proper address with their tenants. I alerted the Regus local manager about the mail problem and was ignored. I was labeled a "problem" and could not understand why. I discovered that Regus liked to use a more impressive address and mail wasn't always an issue until the post office upgraded hardware and software randomly throughout the country. More to come...
    Regus - HQ
    I have to fund the reprinting of all cards, brochures, contracts etc. If Regus does not perform and you prefer they do, they may terminate your agreement! The time spent with all the new people was costly. I lost two clients due to Regus unprofessional handling of my front office.
    5.12.09 - lost another client because Josalyn Ramirez instructed the front desk to tell our clients we were no longer there and have the wrong number! Watch out for this General Manager if you are leasing in at 8001 Irvine Center Drive.
    When I notified Josalyn of the error she would not respond although at the center. Josalyn had confused numbers and even after alerting her of the error, she continued to harm our firm. It has been repeated issues like this that has been the catalyst for this site. If not for Marion, we would have lost more clients.
    Concerns
    Regus claims to reserve the right to change the "house rules" whenever they like. Beware. I am now fighting for costs to change all marketing material, cards, letterhead, brochures etc. Why, because Regus published it inaccurately and kept the address issue confidential for about 5 years and allowed many of us to suffer while trying to find our checks and mail.

    Did you recently have to change your address? Regus sent a memo the end of 2007 and blamed the post office for an address update. Fact is, I discovered that Regus in Irvine, CA had been told for years that they had been using the wrong address. I personally feel that Regus is responsible for all expenses incurred by each client at 8001 Irvine Center Drive, Suite 400, Irvine, CA 92618.

    Regus is also responsible for any issues that occurred as a result of the address being published inaccurately. Any mail returned leading to a default judgment, client loss, etc.

    Do share holders know that several buildings involving potentially hundreds of people could lay claim to reimbursement?

    I am now fighting to take the local number I was assigned and has my name in the phone directory. Be aware that Regus wll hold you hostage.

    I can not get a copy of my contract or agreement. I have asked 11 times since the summer. They fax me someone else's agreement.

    REGUS 8001 Irvine Center Drive 4.21.09 NO PHONES ANSWERED
    Dial 949.754.4000 There is a recording. Happens often...

    Regus Reply - We were having some technical difficulties with our phone system, but they are fixed now. Thank you for alerting us to this.
    This has been occurring as long as i been there.

    I had calls sent to other tenants. This was common enough even though I had instructions on where to send calls. New people are not always as careful or care. They are temporary!

    Want to use the conference room? Think again. I quit having conferences as the turn over is great and the new hires do not know how to set up connectivity.

    Do not worry about negotiating special pricing. Since "house rules" change, Regus changed all of my special conference pricing.

    This isnt the image you want for your company. I was promised for a long time that things would change. If you ask for service you may be terminated. Obviously I learned alot and feel the need to share. Regus cost me money, a few clients and the image is not professional.You look virtual!
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    Reply
    0 Votes
  • Gc
    gcc255 Jul 20, 2009

    my experience here in Atlanta, Ga. is just like everyone else's. Matt Fisher, the area sales manager offered me an attractive rate and now keeps blowing me off.
    We should collectively contact the property owners that Regus leases from and let them know what criminals they are. Perhaps that would help. here's my last email:
    Matt, I still have not heard from anyone regarding a resolution of my billing issues with Regus.
    Just to recap, I met with you on March 26th during my search for a 3 month office lease. I was very clear with you that all I was willing to pay, “all in” was $650 per month. I gave you my AMEX and requested that you invoice me for all 3 months up front. At that point I assumed that when you said $650, “all in” that it would include a telephone and internet connection.
    You charged $2545.00 to my AMEX in early April, which amounts to $848.00 per month. When I questioned this I was referred to Chelsea, and she explained that the difference was a security deposit or something to that effect, intimating that I would get those funds back at the end of the lease, and that I would not owe any additional funds. I received yet another bill from Regus that reflected $670 in variable charges and it was only at that time that I was told about options for long distance billing, internet, etc. Chelsea later approached me with a revised bill, acknowledging a mistake, and assuring me that I would owe no more money, or possibly just a few dollars at the end of my lease.
    Now you send me a bill for $1044.77 for a business continuation program and wear and tear. I called Chelsea and questioned her, also asking if she remembered telling me I wouldn’t owe anything else and she said “yes, ” but she meant during my lease, not after it. Also, she said the business continuation was for continuing to answer my telephone and forward my mail, yet you never answered my phone when I was there, and I never used that mailing address.
    Matt, I made a deal with you on a handshake because I was in a hurry. I had no idea that by not reading the contract line by line I would be in this spot.
    I left my office after only 2 months because after that time I knew that it would be impossible to extend when no one can give me a straight answer about anything- I knew I would need to find a better situation.
    What do you suggest I do to get a return call from someone that can help me?
    I don’t mean to be a jerk, but this has been a horrific experience, and I just want it over with.
    Please let me know how to proceed.
    Regards,

    Reply
    0 Votes
  • Ic
    I can Help Aug 09, 2009

    [email protected]

    Reply
    0 Votes
  • An
    Ana Garcia Aug 12, 2009

    I was about to sign a contract with Regus and I had an issue with one of the clauses. This particular office is in Maastricht, Holand. The manager told me that he was not allowed to modify the contract which I found very strange. To make a long story short, he wanted me to sign something different to what we talked about in terms of number of days per week for using the office. I wanted an unlimited use of the office space and in the contract it said that if I exceeded 10 days per month I would be charged so... of course I didn't want to sign... then I started researching on the internet about Regus and I found this page. I cannot thank you enough! I have a small business and I cannot afford any extra charges... THANK YOU FOR SHARING YOUR EXPERIENCE! I COULD HAVE LOST MY BUSINESS!

    Ana Garcia
    http://www.spanish-translators.com

    Reply
    0 Votes
  • Ge
    George100 Aug 20, 2009

    I had negative experience with regus offices.
    One thing i could tell they are very sneaky, once you signed contract there is no way to downgrade to a smaller office space in case your company experience some financial difficulties. Due the current economic situation we had to lay off some of our employees in order to cut the costs and we asked Regus executives to downgrade our office and move to a smaller office in their building as we temporary don't have money to pay for all space. There was no way to do that nor any understanding and willing to help from their side.

    We are renting several offices worldwide and we had never any problem with any other company with the same situations, but it seems Regus cares only about their interest and once you signed the agreement you are in troubles. Mostly startup companies who are renting offices with Regus, and things are not going smooth all the time with the start-ups that's why I would consider to look for other office space providers, there are several other good similar service companies. We planned to open several office in different countries with Regus, but after that situation will never use Regus and recommend it to anyone!!!

    Reply
    1 Votes
  • Re
    regus.class.action Sep 26, 2009

    I have been completely scammed by Regus as well. They are true criminals and must be stopped. I am actually talking to several different law firms who are interested in representing a Class Action Lawsuit against Regus for the hundreds of tenants they have scammed. If you are owed money by Regus and interested in being part of the Class Action Lawsuit, please email me at [email protected] for more information

    Reply
    1 Votes
  • Ta
    Tara Wurtz Oct 05, 2009

    Regus HQ is in the business of bait-N-Switch.

    Take a look at Craigslist.org in any major US city and take a good look at the way that Regus promotes itself. You will notice that they post anywhere from 2 dozen to several dozen ads in every US major city. What is wrong with this?

    First of all, Craigslist has rules! The first rule is that each advertiser is allowed only 1 (one) ad is a category of a given city each 48 hours. Since when do the rules not apply to Regus? They post these dozens of ads to bury and otherwise overwhelm the more honest lessors of legitimate office space. Virtual offices and Shared offices (especially from Regus HQ) are nothing more than a scam...WATCH OUT!

    Second of all, take a close look ad these ads...you will notice that Regus tends to hide themselves in many of these ads by not even referencing the corporate name. They will post only their phone number in conjunction with "amazing and incredible" offers for furnished executive offices for next to nothing per month. You and I both know that something that is too good to be true often is nothing more than fraud.


    Know who you are dealing with before you get suckered into renting nothing but air and having your wallet emptied with nothing in return.

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    0 Votes
  • Ct
    ct la view Dec 29, 2009

    A company I used to work for sent written notice to Regus to end a one year contract, they said it was late and after the 3mo time period prior to contract ending so the contract would be extended another year. Now I have been contact by a collection agency, wanting to collect about $300.00 for a contract that ended in 2007 and they say I owe for a company I used to work for. They said they have been sending me information and emails, to an address and email I have no access to, so I should know of the collection and wanted me to pay now.

    Reply
    1 Votes
  • Sp
    sph001 Mar 11, 2010

    Hello - I am experiencing this business continuation fee now. I did not use their phones nor even their receptionist - and only have 2-3 pieces of mail a month. yet i was hit with a $900+ charge for this. My month rent was under $400 so this fee is almost as much as my monthly.

    I am using twitter and facebook to alert any and all who may consider using Regus/HQ and suggest you also tell folks to be wary

    question - has anyone successfully fought this and had this fee waived/dismissed. if so - please let me know [email protected] i would appreciate this. i was in the Morristown NJ office.

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    1 Votes
  • An
    Ankita S Apr 11, 2010

    I totally agree.I had a horrible experience with Regus in India.Sudden changes in rules on membership, additional fees to be charged as they have authority to charge anytime they wish considering they are house rules. Different promises are made to customers when they want you to join and suddenly the rules change.Nothing is in favour of the consumer.I was asked to pay for a client when I had a meeting in their business center, whereas while i took the membership i was told that i can bring one client for free.There was no intimation provided on email and it was so embarrassing to face such a situation with the client around.The Regus staff got away saying that they had put a notice in the lounge at BKC.I being not a frequent visitor was not aware about such a rule.This was a pure cheating the client case as on my joining the membership i had told them my sole purpose of joining this center is for meetings.The Relationship manager agreed to all at the time of joining showing a rosy picture but at the time of addressing complaints he just said rules are subject to change and its mentioned in terms and conditions!They have not even returned my deposits for more then 3 months now.

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  • Jo
    John Fareed, CHME ISHC May 10, 2010

    My company, Fareed Zapala Koepke, occupies Regus HQ offices in both Orlando, FL and Dublin, Ireland. We have been in the offices for several years. We've been relatively pleased despite the incredibly high turnover in staff and management, and general lack of maintenance and cleanliness. However, when it came time for us to renew our lease this year, they increased the rate by 35%. We were told we had negotiated too good of a deal the year before and that corporate is demanding the increase. Needless to say, with commercial occupancies in Orlando and Dublin at record lows, we opted to move out. This is when we learned of all the tiny print on the back of our lease -- seems we committed to an additional three months of phone answering and mail forwarding service, as well as other move-out expenses that never got explained during the 'sales process'. Also seems they are very displeased with us, as they managed to slip in new monthly recurring charges this month of $998.00 -- without notice or explanation.

    All in all, I would recommend that any professional or entrepreneur seek an alternative office situation. There are simply too many offerings today. Don't settle for the unprofessionalism of Regus HQ.

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    1 Votes
  • Ma
    MaggieBeR May 27, 2010

    I cannot confirm or deny the fees attached to the transitional period, however, the reason behind this is that the USPS requires them to transfer the mail of clients of a Commercial Mail Receiving Agency (in which Regus is considered) for three months. They cannot file a change of address for you and are required to forward mail for this period. It's in section 1.9.3b of the Domestic Mail Manual from the USPS.

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  • Pc
    PCS- Oct 07, 2010

    An enormous amount of cutting and pasting by apparently similiar interests raises a flag for me whilst reading this thread.

    Regus's cost cutting measures seem well thought out. Maybe Mr. Dixon can right the ship in time.

    I see a lot of band wagon and non-sequitor logic here without supporting documentation or links to validate the arguements.

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    0 Votes
  • Pc
    PCS- Oct 07, 2010

    An enormous amount of cutting and pasting by apparently similar interests raises a flag for me whilst reading this thread.

    Regis’s cost cutting measures seem well thought out. Maybe Mr. Dixon can right the ship in time.

    I see a lot of band wagon and non-sequitor logic here without supporting documentation or links to validate the arguments.

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    0 Votes
  • Ti
    TicketDG Oct 27, 2010

    we also previously decided to rent a space at regus korea but decided to cancel BEFORE the start date since the sales representative failed to inform us about all the charges. We ONLY found out about the charges AFTER they sent the invoice which the sales rep couldn't even explain what they were at first. they DID NOT return our deposit even though we did not set a foot in the office. its a total scam and rip off start up companies like us. was gonna go through lawsuit but didnt want to bother when we are busy with the business set up. WARNING! NEVER GO WITH REGUS

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    -1 Votes
  • Re
    Regus Staff Nov 27, 2010

    I have worked for Regus for over 5 years. I invite anyone to stop by one of our over 1100 locations worldwide and ask to see a copy of our agreements. All the fees everyone on here mention are listed clearly in the one-page terms and conditions. After my 5 years with Regus it still amazes me how someone will sign a contract and not read it first. I do not do sales but am on the customer service side of things. I work along side clients in the center. Regus may not be the most perfect company in the world but they are certainly not scammers. If someone is unhappy with the service I provide, the sales person provides or any other staff member provides, he or she can always go to our supervisor and then their supervisor. Regus strives for 100% client satisfaction and sends constant suveys to their clients to get feed back (we get those results at the center level). I believe the people who wrote these comments are mad at themselves for getting excited over an office space and not carefully reading the contract first. I have many clients who opt out of the Business Continuation program mentioned and have that noted in their contract (these are people who read the one page Ts & Cs). I also have clients who want to extend their BC program past the 3 months as long as a year or more once they move out. I used to be an apartment dweller. One apartment complex I looked at had an expensive move-out fee in the contract and they would not waive it (if you have ever looked at an apartment's Ts & Cs those are long). I didn't move there because I didn't want to pay that fee. I don't hate the apartment complex or write nasty comments about them. I just chose to take my business elsewhere. We have a lot of very satisfied customers and a lot of long-term customers. I am sorry for those who had a bad experience and can't attest to each one's personal experience as I wasn't there but over all Regus is a good company to lease from.

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    0 Votes
  • He
    Hermione Granger Dec 26, 2010

    In response to Regus Staff, I worked for Regus for about 4 years and I would agree with you on reading the fine print. However, one cannot say there is not a PR problem with Regus. The practices Regus follows are questionable at times. You may recall an internal memo managers received from corporate forbidding center staff from notifying Virtual Office and Mail Box clients their 90-day notification period was coming up. I would also agree it is not Regus' responsibility to babysit clients and being business people, they should know better and read any agreement from top to bottom. However, goodwill gestures are also integral parts of good customer service and public relations.

    You also express that you might "know better" and always read agreements (which one should always do) but you also must understand that the approaches Regus has taken toward its business practices and its employees have not been necessarily honest. The first employee survey ever conducted by Regus showed the employees' dissatisfaction with the company, you cannot deny this. This dissatisfaction was further increased by the halting of employee raises and benefits during the "recession period." However, Regus continued to expand and spend millions on build-outs, remodels, etc. Don't pee on my leg and tell me it's raining...Regus refused to take proactive steps at improving morale within itself and within the public domain.

    I would disagree with you and you know very well my sentiment is shared by many more within the company. Don't agree? go to indeed dot com/forums and do a search for Regus and check out employee complaints.

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    0 Votes

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