Regus review: Material breach of contract | office retainer refund not received ( 1 comment)

My office rental agreement ended on 8/31/23, and I have requested (on multiple occasions, using the Regus app and by emailing my local center representatives) that the retainer be refunded. There are lengthy delays between each reply, and I was informed that "something has gone wrong" with one or more systems at Regus. I also provided a voided check to ensure that bank routing information was correct. This was verified by Regus; however, it's now been 60 days, and the retainer still has not been refunded to my bank. The city manager is now involved, but it's been a week since I've heard from her, as well. Regus is in material breach of its contract, which specifies that the office retainer will be refunded within 30 days of the agreement end. It has now been 60 days, and I still don't have my money. There HAS to be a way to expedite the resolution of this matter.