Regus review: Workspace membership ( 1 comment)

On May 17, 2026, I purchased a Regus Office Membership (Regional, Monthly, $389/month) through the Regus website. The checkout page advertised the product as "Credits: Unlimited Bookings." After purchase, my account page described the plan as "Regus Office Membership: Unlimited private office or coworking desk use per month" with "Unlimited visits" listed as the benefit.

Within minutes of signing up, I attempted to book a private office in Santa Monica through my online account. The booking dialog confirmed: "You have an unlimited number of included visits remaining this month." However, the Review Booking page charged $158.76 USD for the booking, applying only a standard 10% online discount and no membership benefit. Every other Santa Monica and Los Angeles location showed similar per-visit charges of $122 to $254.

I terminated the membership the same day, approximately one hour after signup, with zero visits used.

I then raised this with Aurora, the AI account manager on the official Regus Help portal. Aurora confirmed in writing that:

1. My plan entitled me to book private offices within my Regional tier at no additional charge, stating "You will not be charged for these bookings."

2. The specific Santa Monica locations I attempted to book were all within my Regional tier and "eligible for unlimited private office bookings under your plan."

3. The charges I was seeing despite meeting all conditions indicated "a technical issue with the booking system not recognizing your membership entitlements."

4. The support team should review my refund request for the charges.

Aurora also confirmed the conversation is recorded and retrievable from Regus's systems and can be referenced in any dispute resolution.

Despite this, the Account Helpdesk has twice refused to refund the charges, citing the agreement term. Their proposed resolution is that I attempt bookings, get charged, and then contact them each time for a manual credit. That is not the product that was advertised and sold.

My attempt to email customer.service@regus.com also bounced back as undeliverable. I have since received automated overdue payment notices for the disputed amount.

I have filed a dispute with my credit card issuer. I am posting here because Regus sold a product its own booking system does not deliver, its own AI assistant acknowledged the failure in writing, and its support team has declined to act on that acknowledgment. Full documentation including the Aurora transcript and screenshots is available and can be provided privately.