Regus
reviews and complaints

I have a regus Virtual office with mail collection facility for my limited company based in UK.

Part of the agreement is when a post for my company arrives at Regus, I will receive an email from the Regus office to come and collect it. I received an email on 11th Nov, 2022 informing me that there was some post for my company.

Following Monday, I went and collected the post. However, to my surprise I found that the posts were from the month of July onwards. Regus was receiving posts for my company from July but failed to inform me.

Some of the posts were from the DVLA office informing me about taxing my electric car which I missed and was duly filled 40 pounds as penalty. Other important posts from HMRC regarding the PAYE status of my employees were also missed.

I worked in slough Regus Bath Road last year and noticed that a cleaner by the name of [edited] working on the first floor did not clean my office.She was always on her mobile phone hiding in other offices on the first floor sitting and not cleaning this had gone on for over six months.All she did was walking around all the floors but not working.She was very abrupt and rude and was very limited in speaking in English to other staff.

I was refunded $507 with regards to the fact that it was clearly established that there were some discrepancies on Regus Accounting side to not have processed my monthly dues on time over and over, whereby late fees were being added up without none telling me what was happening... Until I got charged multiple times... In addition to that, the retainer amount that was wrongly charged on a Mastercard (on my previous old account) for which I asked for a refund before using the actual Visa Card prolonged the delay, for Regus to receive the retainer payment on the other right Card (actual Visa)... That time too (4+ months) was charged to me as late fees...

As you can see on those similar instances and premises, a refund was determined worth for my case with an E-mail on Aug 1st, actually all of a sudden that same refund is being requested to be paid back because I asked my CC to dispute those charges.

I'm going through a whole lot of challenges at this time and cannot sustain this level of financial stress imposed to me by this situation with Regus Accounting. There is an obviously well documented trail of my griefs on this for over now 8 months counting... With lately a threat from Regus DC Capitol hill to restrict my services.

I would urge TO WHOM IT MAY CONCERN to please escalate this ASAP to get me the relief I deserve in this whole confusing situation I found myself in, now worrying me more about performing the work for which I'm waking up every morning, driving all the way up to my office.

I am incredibly shocked at the service I am receiving from Regus. There is no communication from the accounts help desk, it takes more than 10 days to create a direct debit and remove the retainer charges and late fees even when the direct debit is allocated. The reception stuff at the Bird Sanctuary office seem to also not be able to sort out any issue without following the same email procedure that the client follows, they also do not communicate with each other, and need to create multiple tickets which only delay the resolution of the issue.

I am still awaiting for my issue to be sorted after 10 days.

I worked in slough Regus office for about a year and some receptionist staff were being rude.One receptionist I found was extremely racist towards me I would says this lady was of Eastern.european.descent.She would laugh and make rude remakes on the receptionist desk not acting professional and was aggressive towards me when she spoke to me however with other office staff she would talk politely.

I am contacting the Regus complaint board regarding the stolen mail from your location and if not successful then will be submitting the complaint as you were the responsible party to collect the mail. We spoke with the Postmaster who denies your claims and confirmed that YOU have received mail on our behalf. My goal is to simply cancel; notwithstanding, you have delayed our clients, our bank, and the state of Texas filings and it will no longer be tolerated (4-6 months) with this lack of professionalism. We are not sure of the motivation behind such discriminatory actions and are aware that your actions toward us are a federal and state crime. Yet; after speaking to our board are requesting to no longer do business with your location and negate only the current bill.

Regarding the current political atmosphere and what we can prove to be discriminatorily motivated with intent, we are more than willing to handle the matter without a public forum and further filings with the United States Postal Service.

Need I really explain the political climate and the current manager (not secretary)

I have been a holding office space for over 5 years with Regus. Upon signing agreement I had agreement from the sales manager that we will have public IP included as part of the deal which later on a few occasions Regus tried to reverse and tried charging.

Since we were on a rolling 1 month contract we were renewed after 5 years on the same basis and it was confirmed and in writing by the centre manager. However we were presented with another bill for public IP as well as extraordinary increase in rental charges. We tried disputing with centre staff and emailed in our notice they responded stating they have raised a ticket. We were told to do end agreement on the portal however the end agreement in the portal shows a date 5 years from now when it should be end of this month. Accounts team has been non responsive for over a week now despite chasing emails by us as well as the centre team. It is completely unacceptable and unethical.

I would like to know why do Regus Receptionist staff eat and take their breaks in designated office space rather than the canteen area on the ground floor.Some of my colleagues potentally wanted to rent offices G46,London Room and the Delhi room,however they changed their minds when they saw Receptionist staff eating and making mess in these designated rooms.Furthermore there seems to be too many receptionist staff up to 6 staff sitting on their desks on their mobile phones chatting away this is extremely unprofessional.

They are charging me with fake billing I never asked for.

This time they charged another 1 month retainer after asking for 2 months retainer already.

Regus Office Rental :

My Office Number : 1458

14th Floor, First Edmonton Place, 10665 Jasper Avenue NW

Edmonton, AB

My Name :

Gaurav Malhotra

Contact Number :

[protected]

Email ID :

[protected]@gmail.com

Iam sorry to mention this but Petra who works at 268 Bath Road Regus in slough as a receptionist I find is abrupt and rude and aggressive when talking to various staff.I rented a office at Bath Road Regus a couple of months ago and noticed that is very rude to staff sometimes raising her voice and being cold when talking to her own staff as well as cleaning staff.I have clients visiting my office and they have also notice petras mannerisms.This does not look good in front of clients and furthermore I do not wish to lose any of my clients because of this otherwise I will have to look for another office to rented.I would suggest for Petra to be moved from this location as I understand my fellow office clients are also thinking regarding moving to other locations too.

In August 2022, I purchased what I thought was a trial co-working membership of 5 days with Regus while I was visiting Serbia. I was not aware that it was a month-to-month contract at first and was surprised when I got another bill in September 2022, even though I had long since returned home from my visit and had only ever used 2 of the 5 days I purchased because I decided I didn't like the service.

I immediately tried to cancel my account to avoid future charges, but I could not find this option anywhere on Regus' website. I emailed customer support, never got a reply, and I received charges again in October 2022. Finally, someone responded to me and helped me cancel my account but told me that I'd still have to pay fees for November 2022 as well because they require a month advance notice.

I think this company is very non-transparent and predatory with their contracts, and they have been sucking money from me for three months after I stopped using their services.

I had an account in 2018, after one year I decided I no longer needed the account so closed it (if I remember rightly I called up to cancel and also went on the portal to cancel/remove card details etc and assumed this would be okay). Once I done this I assumed that was it, I heard nothing from Regus regarding missing payments, no emails, no letters, no phone calls, nothing whatsoever. I noticed an email last year about an auto renewal, I thought it was perhaps an error as I know I cancelled so I send an email saying they have made a mistake and to confirm I have not got nor want the account anymore. I hear nothing back until a few months go by, I then receive a debt letter for over £3000 for around 3 years of missed payments, a complete shock to say the least so I call the local centre to which they tell me it was an error their end and that it would be resolved, I was told there would be nothing to pay and foolishly I trusted them and never got them to confirm this in an email. A few more months go by and I assume all is okay, until a receive yet another debt letter for the £3000+ now I call the debt collection team and they have had no contact from the local office or anything, I get back in contact with the local office and tell them what has happened to which they then say that they raised a ticket regarding the money and it was rejected, so after them telling me I had nothing to pay it turns out I did due to the higher ups rejecting the appeal. They then investigated it further to see there was an error with their system and that I should have been receiving late payment letter etc (how else would I have known the account was still active) so we then come to an agreement to settle it if I pay £400, so I pay the £400 as I am already too stressed to try take action, I was told the £400 would settle the account and close it, I was told Regus would not try to get more but to my surprise I get an email today from them trying to collect the remaining £2700+. Luckily I now have emails and proof but honestly I can not believe how incompetent Regus are, the amount of stress and worry this whole thing has caused me. I am not one to write complaints but this has been a complete joke.

Respected Sir/ Madam,

I hope you are well, upon visiting your Salford Quays, Manchester office for a tour. I was greeted by Miss Nosheen / Miss Nausheen. She is a very unpleasant member of staff. She was busy using her phone. Totally not interested in the conversation and totally disengaged from the conversation. She didn't seem interested in the conversation at all which led us to explore other options. Some of the comments she made were very discriminating and quite rude.

It is unacceptable that I need to wait almost 2months for my retainer to be paid back. As per the contract agreement it is to be paid within 30days?

My agreement came to an end on 30th September, which is now almost 1month ago. I've been informed that the retainer has been processed and will be included with your payroll run on 7Nov? So you feel it's fine to be in breach of your own contract, terms and conditions?

I suggest you have someone contact me immediately and have my money paid to me before Monday 31st Oct. If payment has not been received by Monday, I will then be escalating the matter and involving my attorney

I am in Ghana for a few months to begin working on a startup so I signed up for membership + virtual office at Regus. I was in the allocates private office today with visitors when the Country Manager (Heidi Duvenage) came into the office. Without any pleasantries, she asks why I have 1 membership but she sees more than 1 person in the office? I try to explain to her that they are my visitors but she asks security to throw my visitors out, insults me as not clever enough to know that 1 membership means 1 person. I try to engage her politely because of the presence of my visitors but she keeps behaving rudely. I advise the visitors to leave and rather meet with me in the meeting room.

What shocked me is that she behaved just as rudely to the Regus staff who are fully aware and tried to explain to her that I use the office alone. I gather that she is a very badly behaved person and I wouldn’t want to encounter her again. I have already paid my rent for the month of November and even negotiated to take up a full office package in January. Heidi’s bad behaviour cannot go without attention. Now I am traumatised and I do not even know how to continue working at Regus.

Hello

I had an office in downtown LA for about two years with Regus and it was a wonderful experience. But it was time for me to go as to do other things so I did not renew my agreement and they told me my retainer was gonna be in my bank account within 30 days and I have not seen anything yet and it’s been close to 60 days I call the offices and they keep telling me that a representative is going to reach out to me within 24 to 48 hours it’s been a week and no one’s reached out to me yet can you please help me get my retainer back thank you # 9577970

I came to work today my office door was left wide open, this took me by surprise since i moved into this office nothing like that has ever happened, I then called the main reception, the receptionist told me that this morning they saw my office door was left wide open and there was a mobile phone left on my desk and they thought it was me but it wasn't me I arrived at the office 11.35am, I then asked him whose mobile was it, he told me he doesn't know and they thought it was mine.

This gives me the impression that someone has been coming into my office and going through my things, I am an accountant and I keep clients personal information which are highly confidential, Please i need to know whose being into my office when am not there, I know the cleaner do come to clean the office but on this occassion someone came and left his or her mobile on my desk.

I also need you to help me address the security issue of my office keys may be it needs to be changed.

At 26 April 2022 I bought online only for may 2022 (for only 1 month) 1 open office space (I paid online). After that I try to reach your customer service (but it is impossible to reach)

At 31 May 2022 I sent Regus 1 email about this. But nobody replied this email and call me back.

I only used you office for 1 months. (Many problem, not reaching easily to customer service) ( In 1 months only 4 day I visited the office and I canceled)

But later Regus send me 2 months invoice.

I am the customer but I couldnt get good service also I couldnt reach customer service but Regus are sending invoice emails.

Regards,

Nihat Yazar

I would like to file a complaint to the CEO, Management, and Head of Complaints. Regus is the worst company customer service I ever had.

You are still sending me bills to pay for an office I never signed up to.

I've tried for months to cancel and remove my account and files.

I want all my money back and for you to stop contact me.

I had a virtual office setup with Regus Mayfair Clubhouse.

You closed the center and transferred me to Holborn without me asking. I asked to be removed from the system and to terminate my account immediately! You have been charging me every single month since then for Holborn. I requested via hundreds of emails to be removed from your systems and terminate my account and remove my files. You are now in breach of GDPR and confidentiality.

On September 12th, I submitted the request to have my retainer of $4,353.70 returned. The policy is 30 days to return upon submission. This policy clearly is not one that they stick to which is why my next step is to involve my attorney. Upon calling on October 12th to see where the retainer was, I got stuck on the corporate call center line where a "ticket" was created. I was promised that the ticket had been "escalated" and I would receive a response in 24-48 hours. Over 72 hours later, I'm informed that my retainer return payment has been processed on October 5th and that I needed to wait 5-7 banking days for my retainer to be deposited.

It's now October 19th and the money is nowhere to be seen. They have been extremely dishonest and it's impossible to directly communicate with anyone that can help. I need my money back immediately and they cannot tell me where it is or why I don't have it yet. This is serious to the level of a full corporate scam and the idea that you could lie so frequently without consequence astounds me. They are not expected to, nor do they intend to honor the contract that they signed. Because of this, my next step is to involve an attorney for breach of contract as they clearly have no intention of honoring what they made me sign. It's no surprise there are entire websites devoted to their sneaky and deceptive business practices.

I would like a resolution from someone who isn't just poking at a keyboard in a call center or my next point of contact is from my attorney.