Regus

I was working in Bath Road Regus Slough for 6 months and noticed that my offices was not being cleaned.I noticed that a cleaner named [edited] was not cleaning my office but had time to be on her phone for nearly 2 hrs in the kitchen area.When I asked.her politely for my office to be cleaned she was very rude an un responsive.The receptionist did try to help but unfortunately this cleaning lady did not even listen to their request to clean my office.It seems that this cleaning lady has unfortunately and attitude problems.Iam very angry and upset and my take this matter with the news media and newspaper companies.

We submitted a request for our retainer to be returned on 28th September through the Regus portal as our contract came to an end on 30th September. We understood this could take up to 30 days from the end of our contract. We received no communication so again put in another request on the 28th October 2022 and again received no response. We then contacted the building we had been renting from and asked them to follow this up. We were then advised our payment would be on the pay run on 3rd November and could take up to 7 working days. Unfortunately, although we had updated our bank details in our initial request, Regus managed to apparently send our deposit to the wrong account. We were informed this could take up to 11 days to return to their account and then a payment to the correct account would be made thereafter.

We sent a reminder for the deposit to be returned to us on 16th November to which received an automated email to suggest our query had been closed.

We then contacted the helpline who suggested opening another ticket, however, we received bounce backs to suggest they did not recognise our email, at this point we were utterly confused as to how to proceed.

We contacted the office directly again and after weeks of chasing them they suggested we fill in a form with our bank details.

This was sent on the 28th November and we have received little response since. Every timeline they have suggested has never been adhered to on their part and after speaking to managers, the helpline and even reaching out to contacts on LinkedIn we are still none the wise as to when we should expect our deposit.

Our experience with the Regus Leeds management team has been nothing short of appalling. We would like to resolve this issue so we do not have to deal with Regus ever again!

I have attempted to get this issue resolved for the past few months. My account has a card on file which is automatically charged for services, yet my account is being sent to debt and collection.

Most recently the balance of $20.99 from the Plantation location, for color printing, which was wrongfully charged, I've attempted to dispute with no avail. The charge for the printing was taken out on October 20th out of the credit of $27.77 that I have on my account, but is still showing an owed balance.

Additionally, after each service, I am automatically billed, yet I still get a late fee or emails from debt and collections. The debt collection team stated that this issue is at the location level. When I call the local office they say to call billing. I have called the billing line and they are just answering service that cannot assist or help in any way. No one is willing to take ownership and assist.

Last time my annual renewal was due, I was supposed to receive my security deposit back in January 2021. I was only refunded around mid to end of March 2021. During the entirety of 2020, 2021, and 2022, I was ignored by the office where my mail was received. I know for a fact that they straight up threw my mail in the garbage, and while they told me they forwarded an important government letter regarding income taxes, I never received it.

One time I had a courier go pick up my cheques and the office (during posted business hours) was closed. The only person working there decided to just leave early arbitrarily. No cheques, and it cost me about $80 for the courier.

Complaining to the local manager got me nowhere. He just ghosted me. Complaining to the head office got me nowhere, they always referred it to the local manager.

Now I am chasing down another security deposit and have emailed and emailed. Not one person has acknowledged me. This is how they treat their paying customers. How do you think they will treat you?

Hi,

I have been trying for approx. 8 weeks to set up a VO Plus at Bristol Aztec West.

I have had emails ignored for around the last 2 weeks. I have spoken to representatives on site AND the manager [edited] regarding getting the agreement sent across and I am still yet to receive anything.

My 9+ years experience with Regus has always been great, but I am banging my head against a brick wall with this particular office. All I want to do is upgrade my account and give you more money!

Account 9732080

We recently received two new bills posted to our account

One a late fee and the other one a restoration fee.

We wrote to Iwgplc Regus weeks before October 14 2022 to see If I could move out by the end of October, 2022 as it was offered to us two months earlier, but nobody got back to us.

The decision was made after it became clear to us that our staff is subject to negative comments at the center and now in the Regus Microsoft office meetings.

Unfortunately, Regus forwarded all our concerns to the local community manager, who may be very best suited to a different position and is the very subject of our concerns.

We paid the rent bill on Oct 30, 2022. We want the late fee to be waived Because nobody responded to us promptly.

When we moved into our office, we used the same office as a day office just a day before. And we accepted the monthly arrangement out of courtesy to the previous community manager and with no new furniture, no cleanup, and other perks that a new client received. We were promised there would be no restoration fee assessed in the future. We request the restoration fee to be waived as was promised on the month-to-month office.

What other charges should we look for besides these two charges?

Our rental payments

June 2019 - May 2020 - $750.00

June 2020 - May 2021 - $780.00

June 2021 - May 2022 - $817.44

June 2022 - May 2023 - $1325.00

Thank you for your prompt response.

F. Lotempio

I created a Regus account in 2019, In 2020 I told the office directly I wanted to terminate the virtual office, phone services, and the mailing services. I personally called my virtual number many times and they would answer it as another company. I would receive other companies mail as well.

Years later they still invoice me saying that I owe them... they cancelled the phone services virtual office and mailing services in 2020. Yet they keep billing me saying that I owe them.

I have provided emails etc. and they are still denying all that I say. Its like you go to a store to buy a product and the checkout person is adding it to the register and saying you owe them for this product, even thought you did not receive it...

Very shady business practices. When you call to discuss they just hang up, believing they won the discussion.

They have created a situation that is causing me to have a high stress level and depression over the matter.

I would like to complain about a receptionist working In slough Regus on the bath road.This individual does not act professional as a receptionist as he hides in the disabled toilets on the ground floor and shows an aggressive personality.He is of Asian descent and wears glasses.He does not have the right mannerisms of a receptionist and believe that he will put off future clients from working in slough Regus.

17/11/2022

Good Day

It is with great disappointment that I have to lodge this complaint.

We have a situation in Bloemfontein offices where we have one of the offices being painted at the moment. This is happening without our no knowledge/ during work hours, no one has bothered to inform us of this occurrence. We now have to endure a workplace smelling paint all over. This is not for the first time experiencing this, which clearly shows that our health as individuals matters less. We have people with different health conditions and I myself cannot cope in this situation, we also have clients and meetings which we now have to cancel because of this & it's unfortunately costing us business.

Was painting really that urgent that it couldn't be done over the weekend when no one/ fewer people are here?

I'm really disappointed in this selfish act, as I feel like somebody is just running away from the responsibility of coming in on weekend to facilitate the whole maintenance project.

We're paying so much money for this type of selfish, inconsiderate & utterly poor & disrespectful service.

This is unforgivable & I am not happy at all

My complaint is in regarding a service agreement that Regus is not honoring. In August 2022. I received a letter notification of agreement renewal. According to Regus policy, you must give a 3 month in advanced noticed that you wish not to renew for additional three months. I submitted a letter of termination, which I did receive confirmation that my virtual office would not be renewed and service would end on November 30, 2022. After that, I requested to transfer my office for business purposes to another county. The agreement that was written up specified that the virtual office at the new location will be for the remainder of my agreement terms September 2022 to the end of November 2022.

I have a regus Virtual office with mail collection facility for my limited company based in UK.

Part of the agreement is when a post for my company arrives at Regus, I will receive an email from the Regus office to come and collect it. I received an email on 11th Nov, 2022 informing me that there was some post for my company.

Following Monday, I went and collected the post. However, to my surprise I found that the posts were from the month of July onwards. Regus was receiving posts for my company from July but failed to inform me.

Some of the posts were from the DVLA office informing me about taxing my electric car which I missed and was duly filled 40 pounds as penalty. Other important posts from HMRC regarding the PAYE status of my employees were also missed.

I worked in slough Regus Bath Road last year and noticed that a cleaner by the name of [edited] working on the first floor did not clean my office.She was always on her mobile phone hiding in other offices on the first floor sitting and not cleaning this had gone on for over six months.All she did was walking around all the floors but not working.She was very abrupt and rude and was very limited in speaking in English to other staff.

I was refunded $507 with regards to the fact that it was clearly established that there were some discrepancies on Regus Accounting side to not have processed my monthly dues on time over and over, whereby late fees were being added up without none telling me what was happening... Until I got charged multiple times... In addition to that, the retainer amount that was wrongly charged on a Mastercard (on my previous old account) for which I asked for a refund before using the actual Visa Card prolonged the delay, for Regus to receive the retainer payment on the other right Card (actual Visa)... That time too (4+ months) was charged to me as late fees...

As you can see on those similar instances and premises, a refund was determined worth for my case with an E-mail on Aug 1st, actually all of a sudden that same refund is being requested to be paid back because I asked my CC to dispute those charges.

I'm going through a whole lot of challenges at this time and cannot sustain this level of financial stress imposed to me by this situation with Regus Accounting. There is an obviously well documented trail of my griefs on this for over now 8 months counting... With lately a threat from Regus DC Capitol hill to restrict my services.

I would urge TO WHOM IT MAY CONCERN to please escalate this ASAP to get me the relief I deserve in this whole confusing situation I found myself in, now worrying me more about performing the work for which I'm waking up every morning, driving all the way up to my office.

I am incredibly shocked at the service I am receiving from Regus. There is no communication from the accounts help desk, it takes more than 10 days to create a direct debit and remove the retainer charges and late fees even when the direct debit is allocated. The reception stuff at the Bird Sanctuary office seem to also not be able to sort out any issue without following the same email procedure that the client follows, they also do not communicate with each other, and need to create multiple tickets which only delay the resolution of the issue.

I am still awaiting for my issue to be sorted after 10 days.

I worked in slough Regus office for about a year and some receptionist staff were being rude.One receptionist I found was extremely racist towards me I would says this lady was of Eastern.european.descent.She would laugh and make rude remakes on the receptionist desk not acting professional and was aggressive towards me when she spoke to me however with other office staff she would talk politely.

I am contacting the Regus complaint board regarding the stolen mail from your location and if not successful then will be submitting the complaint as you were the responsible party to collect the mail. We spoke with the Postmaster who denies your claims and confirmed that YOU have received mail on our behalf. My goal is to simply cancel; notwithstanding, you have delayed our clients, our bank, and the state of Texas filings and it will no longer be tolerated (4-6 months) with this lack of professionalism. We are not sure of the motivation behind such discriminatory actions and are aware that your actions toward us are a federal and state crime. Yet; after speaking to our board are requesting to no longer do business with your location and negate only the current bill.

Regarding the current political atmosphere and what we can prove to be discriminatorily motivated with intent, we are more than willing to handle the matter without a public forum and further filings with the United States Postal Service.

Need I really explain the political climate and the current manager (not secretary)

I have been a holding office space for over 5 years with Regus. Upon signing agreement I had agreement from the sales manager that we will have public IP included as part of the deal which later on a few occasions Regus tried to reverse and tried charging.

Since we were on a rolling 1 month contract we were renewed after 5 years on the same basis and it was confirmed and in writing by the centre manager. However we were presented with another bill for public IP as well as extraordinary increase in rental charges. We tried disputing with centre staff and emailed in our notice they responded stating they have raised a ticket. We were told to do end agreement on the portal however the end agreement in the portal shows a date 5 years from now when it should be end of this month. Accounts team has been non responsive for over a week now despite chasing emails by us as well as the centre team. It is completely unacceptable and unethical.

I would like to know why do Regus Receptionist staff eat and take their breaks in designated office space rather than the canteen area on the ground floor.Some of my colleagues potentally wanted to rent offices G46,London Room and the Delhi room,however they changed their minds when they saw Receptionist staff eating and making mess in these designated rooms.Furthermore there seems to be too many receptionist staff up to 6 staff sitting on their desks on their mobile phones chatting away this is extremely unprofessional.

They are charging me with fake billing I never asked for.

This time they charged another 1 month retainer after asking for 2 months retainer already.

Regus Office Rental :

My Office Number : 1458

14th Floor, First Edmonton Place, 10665 Jasper Avenue NW

Edmonton, AB

My Name :

Gaurav Malhotra

Contact Number :

[protected]

Email ID :

[protected]@gmail.com