Regus

The building is a mess, the centre managers are both unfriendly and unhelpful, I attempted termination due to the state of the building, this was actioned on the 24th December, for whatever reason it didn’t execute and I received a renewal agreement on 1st Jan 2024. I immediately emailed to cancel, was told this was only possible in 7 days (despite statutory 14 day distance selling regs) so I believed it was sorted. The centre manager ( who only directs me to the rubbish online portal with zero access to people) told me it was sorted only for Regus/HQ/centre manager to magically added an extra month to my contract. The building toilets and showers are disgusting with urine, faeces regularly on the seats and caked in the toilet brush, there is a hole in the ceiling on my floor which has been there for 2 months, I cannot bring clients to this filthy building. I’ve been there for 4/5 years and the idea it’s a ‘serviced’ office is a joke. There is zero service.

Hello

Account: [protected]

On July 2023 I was Suspended from using Regus Services although I had Credit on my balance

I open tens of Ticket with no success till I got my contract canceled

Even though I was Suspended, my credit was reduced each month till it get ZERO

I opened a ticket asked for refund of my July Credit OR USE as Services

like Cowrking , but no success

I hope I get this resolved

Youssef

"I hired the services of this company to rent an office in Florida. In their sales offer, they do not mention that they will charge an non-refundable extra fee of more than $500, assuming that this fee is for leaving the office as it was delivered. My company, Taxestop LLC, was only with them for 2 months, during which there were no issues or even a need for cleaning, and yet they charged the $500 to the credit card without authorization. Then, they give 30 days to refund the deposit that my company Taxestop LLC gave them, of more than $1200, and to date, they have not returned the money. We have sent more than 12 emails for this refund and claim, and now they have sent us an email saying we must log in to the account to request the refund, or they will not return it. When we try to log into the Regus account, it is blocked, and there is no way for us to get our money back. Our account, Taxestop LLC ([protected]), email [protected]@gmail.com."

I rented Regus/HQ space at their office in Red Bank, NJ for just over 4 months and left in October. As part of my rental agreement Regus charged me $2,160 as a security deposit or what they call a retainer. I was told my deposit would be returned within 30 days of my request. I requested my deposit be returned on November 2. I complained to Regus customer service who said my return was being processed but it has been over 60 days and I still have not seen the money.

We rent office space and were a 12 month term. I notified them of my intent not to renew with 62 days notice, BUT I didn't know we had an auto-renew clause asking for a 3 month notice, else auto-renewal. This is a very manipulative process. You can't opt out in the first 3 months, but then need 3 months notice at the end. We have outgrown the space. On top of that, they haven't been picking up my trash daily, leading to old smelly garbage.

Regus has failed to return my $1300 retainer despite it being close to 90 days since my request. This is even after the charged me a $600 restoration fee….

As per their house handbook, retainers are returned after 30 days… well it’s past 30 days…

I’ve always paid my office rent on time and would expect at the minium the same courtesy extended to me………

Good Morning,

I canceled the renewal of my office in September 2023. With this said my lease ends in December 31, 2023. However I have recently been sent a invoice for the month of January 1- 31, 2024 which I do not plan to pay. I plan to discuss this matter with my attorney if this new unauthorized lease is not terminated. I have worked with Regus since April 2015, however in the past year I have been moved by the Regus organization 2 times moving my company further away from our customer and so I am no longer interested in the Regus space. Hopefully I will hear from you today or nor later than Monday, if I have not heard from your organization I will have a letter sent from my attorney

Tamara Chisim

President & CEO

Innovative Element

(7218896 - Regus Account#)

[protected]

[protected]@innovative-element.com

Account Number : [protected]

Email #1 (Response from Regus)

Case Number (C-[protected]-W4P1-[protected] CRM:[protected])

Date Received : 10/26/2023 1:32AM

Message Highlight : "Please allow 5 to 7 business days for the refund to reflect in your bank account prior to the payment run date."

Sender : [redacted] (Account Helpdesk)

Email #2 (Email Generated by Regus - APAC Reporting)

Message Highlight : The payment is scheduled to be sent to your bank on 14 Nov 2023, Please allow 5-7 business days for it to show up in your bank account after that date.

Email # 3 (Response from Regus)

Case Number (Retainer Refund - AdoreSys ([protected]) CRM:[protected])

Date Received : 11/26/2023 11:07AM

Message Highlight : "Your patience and cooperation are much appreciated."

Sender : [redacted] (Account Helpdesk)

Complaint :Even after 48 hours of business working day still no response

Conclusion: Not RELIABLE!

Hello, my name is kaz ahmed

I would like to dispute an ongoing payment issue I am having with the Manchester airport branch of Regus.

I had a private office rental in July. I initially only wanted the office for a month, but I had missed the termination deadline by a day or two so was being charged for August as-well.

However, initially I was told by the centre team that Augusts' payment could possibly be credited. So, I waited for a response from the team for weather or not I had to pay for August. Whilst waiting, I had incurred a late payment fee. The centre team came back to me with an answer stating that I had to pay for august as I missed the termination deadline, so I also paid for the month of August which I understand and I am fine with. But, I enquired about whether or not the late payment fee still needed paying as the August payment was initially in dispute and it seemed unfair to pay as the only reason I incurred the fee in the first place was due to having to wait for confirmation from the centre team on if I actually needed to pay for August or not.

Additionally, around the same time as this, after paying my August fee I was being charged for another fee of £242.94. I was not sure as to why I was being charged this fee. I contacted the Manchester airport centre team to inquire about this. They had told me that It appeared as though I was being charged for an additional month of office rental, for the month of September. As I had terminated my contract back in July, the centre team had told me that they would look into this matter for me along with the late payment fee.

This is where things got really frustrating. After multiple emails and despite escalating through the regus help desk twice, I was not getting any answers. I clearly asked over email, if they could please advise me on which other fees I had to pay, referring the "? September fee" and the late payment fee as I was willing to pay if they stated I was obligated to pay.

Weeks and months went by, multiple ignored emails. I was still not told if I had to pay these fees not. I was told they were "looking into it" and I should "bare with them" which are literal quotes taken from emails sent by the centre team, emails which I can provide.

So "bare with them" I have done, for the past 3 months. Over which, I have incurred additional late payment fees.

I have recently been contacted by a legal collections company stating that I owe regus money. following this, I decided to go into the office yesterday and discuss in person. I spoke with the manager, who sent an email to someone and said he will get back to me tomorrow.

I have received an email today stating that the late payment fees must be paid. Despite the fact that the only reason I incurred these fees was because of the poor communication and disregard for my issue by the centre team who took three months and an inperson conversation to get back to me with an answer.

If I was told, in a timely manner, which fees I needed to pay and not to "bare with them" as they tried to figure out what i needed to pay, none of this would have happened.

With regards to the £242.94 fee, this appears to have been "adjusted". Whatever that means and is not included in my current outstanding balance.

Also, I terminated my office rental in july and still have not received my deposit back. When I check my deposit balance on the regus app, it says "this account has no deposit balances".

Nothing seems to straight forward with my dealings with regus and it seems take an age to get any sort of response.

I want to know why am I am expected to still pay the late payment fees and the what the situation is regarding my deposit.

I took out a 12 month Regus virtual office space contract in Nov 2015.

I used their services for several years.

In Nov 2022 I asked verbally for the contract to be cancelled but was told it had been auto renewed 3 months before the contract date and that I could not cancel. Regus said a renewal email would be sent 3 months prior to the next renewal date , being 1 Dec 2023.

I did not receive those emails as they were marked as spam and went to the spam mailbox.

When you purchase a service for office usage; you're then second-class citizen for Regus (Turkey). I've been using monthly 10 office usage pack for 2 months; i've visited 4 different location many times and they every time gave me the smallest room without window. Feel yourself stuck in a prison.

I don't think this is based on room availability; but rather an approach from employees.

Their behaviors' is not professional; probably they see me as a 'temporary' or 'one-off' client.. Therefore giving me the worst room everytime.

I'll cancel the membership when it expires. and look for another servicing company.