It is the first time in my life I have registered a complaint about a Company, but at least I can try to help other people not pass through the endless source of problems I have been facing.
I had a lease with Regus, and had to change that lease two times. The first time happened a few months after the lease started, and was about getting a bigger space, and in that case, all went well and was executed very fast. The second time, I had to change to a more affordable space or cancel, and then the problems started. At first, they said it would be impossible to make any changes, but days after they sent me an offer (via email) that I could change to a Virtual Office option for a while, which I accepted. The fact is, that change was never reflected in the account, and I continued to receive the bigger space invoices in full (even not using the space). All communications attempted, and there have been several, were ignored or misled from that point on.
That situation continued for many months, of me trying to talk with Regus to correct the services and the invoicing, as agreed; it was completely impossible to obtain contacts or reach a department/person that could help effectively and tell what was going on.
Finally, I received a collection call from a third-party company, and at that point, it was clear the best path was to negotiate and settle, to end that nightmare and terminate any relationship with Regus. That was done, but even after "settling in full", I received another invoice today.
I contacted them, but the same lack of action was again presented to me. It is unacceptable the level of disorganization, indifference, and apathy Regus has shown in this case, with all the miscommunications, and even worse, conflicting messages that in my view just created a bigger invoice for me to pay, for an unused service.
I really don't know what else to do in this case.
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This complaint has been resolved automatically due to user's inactivity.