Regus review: Deposit never returned

Hello Sid,

I’m sorry to hear you’ve had this experience.

We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers.

Requesting your refund is easy. You should log into your online account (i.e., myregus.com), select Account > Billing and payments > Deposit / Retainer balances, where a specific section for refund request is available. We will then confirm your payment date and amount.

You should receive your refund within 30 days after your end date or request date (whichever is later). It’s an automated process. However, we ask you to go through some security steps as part of our fraud-prevention policy.

If it has been longer than 30 days, please get in touch so we can investigate further. We may have received incorrect data.

I couldn’t see your email address or Regus account reference in your message. Please could you send those details to me at lorraine.brule@regus.com so I can support you?

Thank you,

Lorraine Brule

Global Customer Service at Regus

Hello Sid,

I’m sorry to hear you’ve had this experience.

We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers.

We have not been able to locate a pending refund on your account. We have also attempted to contact you but received no response.

Please contact us again through the ‘Help’ section of your online account with more information on the amounts you feel you’re due so we can investigate further.

Thank you,

Lorraine Brule

Global Customer Service at Regus