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Regal Cinemas
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Regal Cinemas Complaints Summary

8 Resolved
163 Unresolved
Our verdict: If considering services from Regal Cinemas with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Regal Cinemas complaints 171

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11:19 am EST
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Regal Cinemas Cloudflare lock out?

Not sure why I am being blocked by Cloudflare?

This in on my home computer. Can still view www.regmovies on my phone.

It reads: Why have I been blocked?

This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.

What can I do to resolve this?

You can email the site owner to let them know you were blocked. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page.

Cloudflare Ray ID: 855ed126b8558cad • Your IP: Click to reveal • Performance & security by Cloudflare

Desired outcome: allow download of regal web site

Confidential Information Hidden: This section contains confidential information visible to verified Regal Cinemas representatives only. If you are affiliated with Regal Cinemas, please claim your business to access these details.

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5:46 pm EST
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Regal Cinemas Unlimited plan

My wife and I signed up for the Regal Unlimited plan but do not want to continue it.

I have been trying for 2 days to contact Regal about canceling my unlimited plan. And still haven’t been able to do so. None of the phone numbers get me to an actual person and the email doesn’t does not work. I feel like I’m getting the runaround.

I will file a formal complaint with the FCC if I cannot get this resolved quickly.

Charles McCurry

Desired outcome: Cancel Unlimited plan for myself and my wife Lana McCurry.

Confidential Information Hidden: This section contains confidential information visible to verified Regal Cinemas representatives only. If you are affiliated with Regal Cinemas, please claim your business to access these details.

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2:12 pm EST
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I purchased and unlimited pass last year and paid 3 months in advance. I used the pass one month and the second month my son was in a motorcycle accident which left him in the hospital for almost 3 months. I took a leave of absence from work and moved from Florida to NY to be with my son. My son is now a quadriplegic as a result from the accident. Now that...

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Is Regal Cinemas legit?

Our verdict: Complaints Board's thorough examination reveals Regal Cinemas as a legitimate entity with notable strengths. Despite a 4% resolution rate on customer complaints, which invites a closer look, Regal Cinemas stands out for its commitment to quality and security. Clients considering Regal Cinemas should delve into its customer service record to gauge compatibility with their expectations.

Regal Cinemas earns 91% level of Trustworthiness

Perfect Trust Endorsement: Regal Cinemas achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Regal Cinemas. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Regmovies.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Regal Cinemas website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

We looked up Regal Cinemas and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Regal Cinemas has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 171 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Regal Cinemas protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Regal Cinemas. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:09 pm EST
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On 12/28/23 @ 8:10p for 8:20 pm show at Summerville, SC Regal Azalea. Hello, We recently went to one of your theaters in Summerville, SC (Azalea) to view COLOR PURPLE. When we arrived at 8:1pm for the advertised 8:20pm showing we noticed there weren't ANY POSTERS advertising outside or inside! When we went in we noticed the lobby was REALLY dirty!...

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7:26 pm EST
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Good evening, Yesterday, my family and I paid to see ‘The shift’ at the Irvine spectrum Regal VIP theater 8 at 3.55 pm. We paid $66 for 3 seats. There were only 4 other people in the theater and as the movie began, 3 young teens entered and then made nuisances of themselves - playing with the chair mechanics, making rude remarks, and being loud and...

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6:28 pm EST

Regal Cinemas Gift card

for some reason it won't take our gift card my Granddaughter purchased for an early Christmas present. she paid $250.00 for my son and myself...it wants a credit card, and it takes the money out of my credit card and not the gift card what the heck. We want the unlimited movie pass like we had for the past 3 years. And it's not happening here...if you don't want to honor the gift card for the unlimited movies just send us a refund for the $500.00. the unlimited movies should have been like $227.00 approx. each. my email address is [protected]@com phone number is [protected].

gift card $[protected] and gift card #[protected] we just want to get this resolved so we can start going to the movies again

Claimed loss: $500.00

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12:21 am EST
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Regal Cinemas I Rachel Ochoa have been asking for cancalation since Oct.5,2023

I've called [protected] no help. only replied from an AI. not happy with your company. I've been asking for help no reply. Cancel Now and I want a refund for October and November 2023 refund to my bank account on file. #2026-07 acct. Rachel Ochoa [protected] Jacktone rd. Ripon . Ca. 95366 next I will be going to the better business bureau. I had a 90 trail pass. at the age of 74 I don't need this problem.

Claimed loss: refund me and cancel this pass please. $21.99 times 2 Oct & Nov. 2023

Desired outcome: Just reply telling me your going to take care of this problem. please stop this from going on. I'm very unhappy with your company. Rachel Ochoa [protected] reading terms.

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10:53 am EDT
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Carlos the GM of this location is turning away customers due to the “Teenager Rule” the General Manger here Carlos, has implemented a rule at this theatre ONLY, no other regal cinemas carry this policy. They do not allow any child under 18 to watch any movie together without being accompanied by an adult after 7pm. I’m sorry what? So no teenager can do a...

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2:54 am EDT
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Regal Cinemas About the unlimited movie tickets not working well during took the tickets

I want to watch Agent zero at Rancho, San Diego, Edwards cinema 15 at San Diego.

The manager put it me in the bad position in the front of others people while asking to print out the tickets for the movie.

Especially when my Regal app saying the movie is for free to watch 0.00$ .

The manager tells us that’s not included the unlimited movie .

That’s not me felt’s the regal app said zero dollars on the movie.

I do understand when any movie shows 15 $ , I will pay the amount with no problem, but why I’m paying when is said 0.00$ .

Can you guys explain that because not good at all manger tell me last time let me for free. That’s regal app problem.

Desired outcome: Not feeling comfortable in the front other he tell me you going in for free , I feel embarrassing. While my regal app shows, I shouldn’t pay any money to watch the movie.I hope you guys solve the problem

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1:34 am EDT
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Regal Cinemas Employee guidance and wrong movie ticket

Arrived to purchase tkt for 6pm Equalizer movie. No one was in tkt booth. Had to purchase ticket at concession stand. Told employee what movie and time I wanted. I purchased tkt at 6:03pm. She told me to go to theater 10. Movie had started. I thought it was the beginning.

Looked at tkt stub after after movie was over. Realized Employee gave me a tkt for Equalizer 510pm, theater 10. Found out after movie she should have sent me to theater 9 where there was a 6pm showing.

Told another attendant afterwards and he said oh well!

I have my ticket stub and receipt attached that shows I was sold a ticket for a 5:10pm show but I purchased it at 6:03pm. Clearly a discrepancy shown.

I feel the attendant should have made an offer of reimbursement or a voucher of some sort to be used for the same or different movie.

Desired outcome: Reimbursement or another free entrance to return and see entire movie plus popcorn.

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10:12 am EDT
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Regal Crown Club member - over 20+ years We have sent your tickets to len. [protected]@yahoo.com Confirmation #: WQNJMWG The Equalizer 3 (2023) R, 1 hr 49 min Regal Largo Mall 10500 Ulmerton Rd East Largo, FL 33771 Saturday, Sep 2 at 1:20 PM Tickets: 2 Adult, 2 Child I go with my family almost weekly to this theater for over 18 years. Today I went and purchased a...

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10:34 pm EDT
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I have been going to Regal (Oakwood Plaza) for 30 years. I go with my disabled son who is 33 now, I have been taking him there since he was 3 y.o. Even though there is a lot of turnover at that particular theather, even the new staff knows me since I go there once or twice a week. Tonight I went to see Meg2 at 7:45 pm. As I was entering the theather the...

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6:10 pm EDT
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I had purchased our tickets through Fandango, a platform I have relied on for seamless transactions in the past. The booking process went smoothly, and we were excitedly looking forward to the screening. My son and I arrived at the theater on time and were granted entry without any issues. However, shortly after the movie began, we were approached by the...

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5:39 pm EDT
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To whom it may concern, First, I would like to thank Mariana (Head Manager of Regal Hacienda Crossings) for promptly handling the issue when I visited with my wife to resolve the matter. I told the head manager that the managers who handled the matter, Haley and Wade were wrong in that: 1. Haley did not check whether the man who was sitting in my wife'...

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4:14 pm EDT
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Regal Cinemas No way to contact regal!!! The phone app freezes when you send a 'contact us'

The phone app freezes, including when you send a 'Contact Us' email. The website freezes when you try to send a 'Contact Us' email. They refuse to ever answer the phone! I have seen around thirty movies this year as a Regal Crown Club member and my member status never moves to the next level. The phone app is super slow, constantly freezes, and has to be reloaded several times to get the movie/theater information to fully load. The 'redeem points' for beverages has failed in the past resulting in getting charged for three drinks from my points for only one drink received. The user experience just sucks in general! It's a great value for the money, it's just a shame the user experience has to suck so much...and there is no way to contact the company!

Desired outcome: Provide a viable means to contact the company, Regal needs to fix the phone app and webpage so they actually work properly, Regal needs to update my member status. Worst case scenario have the company call me directly.

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2:01 pm EDT
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On August 23, 2023, at 4 p.m. at the Edwards Regal in Mira Mesa, a part of San Diego, CA, there was supposed to be a preview screening of the movie "Golda" with a Q & A with the main actress and director. A large crowd of mostly elderly patrons waited patiently and politely in the otherwise quiet theater, as the time ticked by. most of the patrons had...

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9:09 am EDT
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Regal Cinemas Unlimited 3 months plan

I subscribed to 3 months unlimited plan with regal which had anytime cancellation policy. After one month, due to an important event i had to go to a place where there were no regal cinemas. I explained all this to customer care but they didn't respond properly and didn't provide me any cancellations even when there is a policy on cancelling anytime. How is it fair that i pay for 3 months for only using the service for one month? This is very unfair and i had a very bad experience with the communication on the customer service end. I want a refund for 2 months.

Desired outcome: Refund

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Update by rhea agarwal
Aug 07, 2023 9:11 am EDT

Plz email me back on ragarw21@student.scad.edu that is the account i registered my regal account with. This email (itzrhea99@gmail.com) might have no storage for me to receive your emails.

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9:06 pm EDT
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Regal Cinemas Regal cinemas unlimited monthly membership

I signed up for Regal Unlimited on 7/24/2023, registering my local Regal Cantera Cinemas in Warrenville, IL as my “go-to” theater that I would use my membership with. Just 3 days later, I received a message from Regal that the Regal Cantera Warrenville theater would be closing permanently on 7/27/2023. I would therefore be unable to ever use the membership I just signed up for 3 days prio since my theater has closed so I contacted Regal Customer service via email to request immediate cancellation based on the sudden theater closure. I was told by customer service rep “Pauline” that she would not cancel my membership since there are other Regal theaters within 35 miles from my home. I did not sign up for Unlimited for use as a movie theater 3 towns away, or worse ,over an hour drive to the city of Chicago, which was suggested to me since it is “within 35 miles”. Completely unreasonable, and horrible customer service .They should have not offered membership at the Regal Cantera Warrenville on 7/24 if they planned to close on 7/27.

Desired outcome: Cancel my Regal Unlimited Membership and refund me fully since I was never able to use it since you closed your theater just 3 days after I signed up. Unfair and deceptive.

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10:14 pm EDT
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Regal Cinemas Service

Avoid Regal Theaters, especially Birkdale Village, Huntersville NC. There was no AC in the auditorium and multiple complaints were made by the patrons to the manager. The temperature must have exceeded 90 degrees. No action was taken by the manager because he was too busy with his customers. Apparently, the customers in theater 11 didn't count. I will never visit this theater again.

Desired outcome: I would like to be compensated for the $100 I spent for tickets and snacks.

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12:59 pm EDT
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We went to Edwards on Sunday to see the Barbie movie. We haven’t visited Edwards in so long because of cleaning and safety issues, we decided to retry our visit but this time it was even worse. The customer service was just awful, the lady handling our order serving our popcorn with all her finger in our bucket of popcorn after handling money. The entire...

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