FILE A COMPLAINT

Complaints & Reviews

Someone made 2 unauthorized purchases at regal cinemas with my card

I have 2 unauthorized charges on my debit card to Regal ciemas ! I have tred calling to take care of this matter, Just to be put on hold and noone ever returns to the call . These charges were both made on1/3/20 from a mobile app $46.00 and regal cashstar giftcard for $50.00 . I WANT MY MONEY REFUNDED IMMEDIATELY! I AM 63 YEARS OLD AND this has caused my bills to show INS. FUNDS, Whoever did this has taken more than $1100.00 OFF my debit card, all within a few days.. I intend to prosecute to the fullest extent of the law . WAL-MART/GREEN DOT BANK HAS CLOSED MY ACCT, so you will have to call me to refund my money. MY NAME IS MARLON RAMEY, [protected]. PO BOX 920 LEEDS AL 35094

companion ticket

ive taken my disabled daughter to this theater many times and always have to wait and argure about ur policy...

popcorn tastes foul like dirty. tasted like it was old and had some funky pungent taste

Not only was the popcorn disgusting kinda tasted like mold. But someone broke a car window out of the vehicle...

cleanliness

I attended a movie with my son this past Sat. Between tickets and snacks we spent almost $50. We finally got...

harassment in theater

On 12-14-19, I attended the 3:05 showing of 21 Bridges. Three couples (30ish), possibly high or intoxicated...

parking garage attendant

I'm writing a review on the parking garage at this theatre. The parking attendant is extremely rude and...

Regal Cinemas

assigned seating

I want to thank you for all the money you have saved me with you Assigned Seating Policy. . . I USED to go to the movies almost twice a week. I have not been now in about 6 months. . Not sense I was humiliated by one of your little Seat Natzi's by setting in the wrong seat. In a theater of abut 350 seats, I was forced to move and set between two 300 pounders and there was only 9 people in the whole theater. NEVER AGAIN!!
Who's big idea is this. Must have a college education to come up with a fool idea like this. . I understand that many time couples can't set together because the computer didn't two together even though two seats together sat empty the whole show. How about the people that are habitually late can now show up 10 of 15 minutes late and still get great seats, disturbing and ruining the movie for everyone who has to get up to let them in. Maybe a family of 5, taking off their jackets and talking while they get in their seats. . With theaters struggling to fill seats, these [censored]S are chasing loyal customers away. . I will NEVER go to a movie theater AGAIN with this policy in place. . . Poor Brad Pitt. . Not getting my money again

service, facilities

Addams Family 4:20 pm October 26, 2019. I bought 6 tickets for this showing and told the ticket agent we were...

manager/ team lead

I'm making this complaint on is Christopher derby don't think that's his last name but...

Regal Cinemas & Regal Entertainment Group

customer service

Hello. We just left the Regal Palladium in High Point, NC. This is the one theater we always go to with never...

unsanitary conditions

Conditions at this theater are horrendous. Department of Health should shut it down. Every theater smell...

new policy to buy tickets at regal box office

What corporate "scholar" came up with new procedure to buy tickets at concessions along with food and now...

management

No previews, just silence, then when the program starts, no sound. So the whole introduction was missed. The...

wouldn't sell me a ticket

I am a seventeen year old girl just trying to see a movie with my friends. But apparently that's impossible to do at the regal because a new regulation has passed that requires everyone to have an ID for 6 oclock movie. I hadn't had mine with me since 1 i don't drive and 2 don't carry my school ID around because because why would anyone do that. So now my two friends were able to get their tickets while I was not. I tried to show the staff a picture of my ID which is clearly me because how on earth would it be someone else, and they said they don't accept that. I don't understand why this measure is required for a movie before eight o'clock and why it would matter anyway, if i am willing to show you an ID wouldn't you be able to assume that I am of age, why would I try so hard to show you an ID and get someone to get me my ID if i'm not even of age. This is absolutely ridiculous and the regal cinema has definitely lost my business!

manager mr. esquivel

Manager yells at employees in front of customers on a daily basis. He is rude to employees and customer...

concession service

I came in to watch a movie, mid day-afternoon. I got my ticket, walk over to grab pop corn & drinks. The...

ticket services

Last night I went to the movies for a 10:55 PM movie. When I walked up the woman asking what I needed waited...

concessions stand understaffed, inconvenienced customer

I came early to the movies and bought popcorn. About 15 minutes before my movie was to start, I came out and...

manager

I was at the hollywood theater at river city market place in jacksonville fl. Look I know jobs are stressful I have been going to the theater ever since I moved to this side of town 2 years ago. My compliant is about an african american young woman that is a manger there. Very rude, very, very, rude. I was standing line when one of the worker s behind the counter at concession stand when one of the workers asked her a question and she gave an attitude was rude and disrespecful with the worker, as she walked away from the counter I heard her say to her self "damn stupied ass white people and that [censored] white girl get on my damn nerve".. This is not the first time I have witness this behaver from her. She has no respect for any one that works there and I hope this will get taking care of rsvp. I pay good money there and I feel I should feel comfortable each time I go there. Racism is a big problem in the world right now I really dont think being in a managers postion gives the right to use it, nor give you the right to belittle people.

guest services

We pre-purchased tickets to a movie but couldn't make it. We called ahead of the showing and were told...