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Cinemark Customer Service Contacts

+1 800 246 3627 (Customer Service)
3900 Dallas Pkwy, Suite 500
Plano, Texas
United States - 75093-7871

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Use this comments board to leave complaints and reviews about Cinemark. Discuss the issues you have had with Cinemark and work with their customer service team to find a resolution.

Complaints & Reviews

Mar 04, 2020

Cinemark — Discrimination due to new bag policy

Hello I just want to warn all minorities that plan to attend this theatre that according there is a new bag...

Feb 27, 2020

Cinemark — Emails

I have two personal email addresses. I don't actually recall ever clicking "subscribe" for any...

Cinemarkemails from cinemark

Every day I receive an email from Cinemark ([protected]@email.cinemark.com) - because foolishly I used their website to purchase tickets.
I've tried to unsubscribe - but when I click on "unsubscribe" I end up getting this message:
Error 1020 Ray ID: 55f8c8f8ca34fd22 • [protected]:13:57 UTC
Access denied
What happened?
This website is using a security service to protect itself from online attacks.

So, how do I get rid of Cinemark's harassment ??

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    Feb 03, 2020

    Cinemark — management

    I worked for the Cinemark and it was horrible. I was accused of liking one of the managers and I was talked...

    Jan 03, 2020

    Cinemark — cell phone use during the movie

    I have been to the Cinemark In Evanston, IL, several times and not one-time have I seen employees checking on...

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    Jan 02, 2020

    Cinemark — the entire theatre and lack of employees and the service

    To Whom It May Concern: I don't believe I have ever taken time to write to a Company. On December 28th...

    Dec 24, 2019

    Cinemark — the new seating arrangements

    Today my daughter and I went to the Paducah Ky theater and was a little upset over this new seating...

    Oct 16, 2019

    Cinemark — discrimination against hispanic women

    Last Saturday, I went to this movie theather with my mother (67 y/o) my aunt (65 y/o) and my kids (6 y/o...

    Oct 13, 2019

    Cinemark — discrimination towards disabled

    My husband is disabled and we went to see a movie here. He inadvertently purchased spaces for a wheel chair...

    Sep 10, 2019

    Cinemark — horrible management

    I work for about 8 months as an usher there and I can say is [censored] them. Management suck they don't care...

    Sep 07, 2019

    Cinemark — isles

    I'm retired & disabled, but still love to go to movies. But because of my back & legs I can't climb steps. I...

    Sep 06, 2019

    Cinemark — poorly treated by manager at location

    Yesterday, Sept. 5th, I went to this location to see the new movie IT: chapter 2 with my brothers. We got our...

    Aug 29, 2019

    Cinemark — I worked here

    This work place unsanitary, they have fruit flies everywhere and and other staff that works behind qsr don't...

    Jul 13, 2019

    Cinemark — theater usher

    Last night My husband and I took our cousin out to see Crawl( a rated R thriller) at a 7:30pm showing. It wa...

    Jul 08, 2019

    Cinemark — workplace harassment

    Started with this building since it was open in april, so far working for this company has been the worst...

    Cinemarkneed a refund

    I was just at the Cinemark in Palmdale mall and bought 2 adult tickets and 1 child ticket for child's play and purchase a large drink large popcorn and a cheese pizza and when entering the movie we were told no kids were allowed after 6 pm. They way they manager approach us was very disappointing told us that we can go but my child couldn't I was confused on my he would say that as if they had a daycare or something to help us with the situation on top of that we asked for a full refund and were told no we left with no movie and no refund I'm confused on why they would let us purchase a children's ticket then tell us we can take him in.

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      Cinemarkmovie club

      I previously enrolled in the movie club on 05/12/18 and cancelled 11/24/18 eff 12/12/18. The email stated I had 6 months to use any unused credits. I had 5 movie tickets left. When I tried to redeem today it would not allow me to, I called customer service and spoke to Sup Travis who stated that I had 180 days to use the credit, however the email says 6 months which I thought til the end of June however he stated til Jun 12th, today is June 16th. I asked him since its only 4 days would I be able to at-least redeem those 5 or even rejoin and have them back credited and he stated no. I can't believe that for 4 days I am out of of over $45. I asked for the contact information for the CEO and he stated he did not have that information and even then, it would not be solved. I am reaching out today because the email should have specifically noted 6/12/19. Since it did not, this should be addressed.

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        Cinemarklong lines at concession and rude employee hollers after me

        Went in to see a movie on Tuesday night. You have all these assistant managers standing around talking and you have long lines of customers worst than the grocery stores. So i ho over to the bar and ask for manager directed to sn assistant who had just opened up a 3rd line card only and you have at least 3 more that can move us out quickly. I come back to same young man now theres an assistant standing there I inquire why you have no servers, checkers whatever you call your people . She is looking at me as if I am crazy. Had no solution wasn't cared about making this situation better. So I said never mind I will write a letter. As I walked off the guy behind the bar hollered at me cinemark.com . You have at least 12 or more people waiting in each line. Unacceptable and disgraceful. As much money as you people make and charge at concession. That day I bought None. Thank please evaluat.

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          Cinemarkdiscrimination as a busy customer.

          Hi, i am a former cinnmark coustomer. I am a former UPenn student who decided to stay at Rutgers University and a U Penn security former officer. I used to work with Spectuguard on Penns campus along time ago. I am about to dive and start head into a busy masters degree program, while renovating a 3 story property into 4 student office campus housing. So i never really get a break because i am so busy. I went to the bank at 10 :39 am to deposit $160. Then i decided hey let me check out Megan Goods new movie intruder. When i went end the movie threater was completely empty. I was the only entire person in the movie. The time was 11:42. The film started at 10:45 am. My ticket was for 1:45. However, after seeing the movie was empty and realizing i have contractors coming to my house to start rwnovations at 3 pm. I d3cided to go in early plus no one was there but me. After seeing a crazy great cool film i really enjoyed. I wanted to now see the 20 mins i missed in the beginning. So, i ask to speak to the manager. His name was Jesse Hagan. I repeatedly apologize. I told him i went into the movie early at the last min in the middle of the film because i was a liitle worried about missing my contract appt at my house. I was not loud, abusive, mean, disrespectful, agruging, nor did i cuz him out. He not only would not allow me to buy another ticket which, i repeatedly ask to do. Just to catch the 20 mins i missed. He said no and threw me out. But also forced me to take a refund to punish me for going in to early. The police took my report but he refuse to give me the cooperate office no. Again i was the only person there! This was silly on his part. He willfully loss money for the coming. The police ask him nicely to let me in and he so no! Author took my ticket, kenya was the cashier and troy was the other manager. My phone is [protected].

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            Cinemarkticket for babies, customer service needs improvement asap

            My family and I went to the Cinemark Harlingen TX and as soon as we were getting our tickets the boy checking tickets told us we had to get out because we had a stroller and if we were going to stay we had to pay for my babies too. My twins are 9 mths old, they were asleep in their carseat! There is no sign that babies have to pay or that car seats are not allowed. If I would have taken my babies out of carseat they would have started crying and then someone would have told me to leave because we are disturbing! I spoke to the manager and she said what movie are you going to watch well we were going to watch Breakthrough oh I thought maybe the Avengers. I can waive the fee for the babies! WHAT?! I asked her where does it say that carseats or children less than 1 are to pay for a ticket?! She said that each Cinemark manager can make their "rules" and discreetly waive them as well. Wow! We have been going to Cinemark for years and I've seen strollers and carseats inside the theaters. So why were we target?! I think Cinemark needs to make some regulation changes and maybe even some manager changes. So disappointed.

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