StubHub’s earns a 1.8-star rating from 6 reviews and 358 complaints, showing that the majority of event-goers are dissatisfied with ticket purchasing experience.
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StubHub - Absolutely unacceptable experience.
I bought concert tickets a month in advance and never received the tickets or QR codes. I called customer service multiple times leading up to the event and was told I’d receive them the day of. On the day of the concert, I called seven times. Each person I spoke with gave me the runaround, stalled for time, and promised to call back — no one ever did. I...
Read full review of StubHubStubHub - Stubhub cheated us out of our bucket list concert
We bought 6 AC/DC tickets from Stubhub in December 2024 and received a confirmation letter with assigned seats from them. On April 24, 2025 we traveled by air to Las Vegas and we had not received our tickets by the afternoon of the show, which was April 26, 2025. Stubhub customer service told us it could be 6:59pm or a minute before the show at 7:00pm...
Read full review of StubHubStubHub - Worst customer service I have ever received.
On November 14 I purchased tickets for a concert in Philadelphia and accidentally entered the wrong email address. In doing so, I didn't know that I would lose my tickets based off of the error. The day of the concert I noticed my tickets weren't in the app or email so I called and spoke to two separate individuals for over an hour providing 3 additional...
Read full review of StubHub and 1 commentStubHub - Sold invisible tickets
We purchased the invisible tickets May 21, 2024 Purchased Air fair same day and The Landing Hotel. Entire trip totaling $4,456.79. Not including parking at the airport in Charlotte and boarding our dog. Flight was amazing, Hotel amazing. Up until kickoff we were lied to saying the tickets were coming. Guess who missed the game between Pittsburg Steelers and...
Read full review of StubHub and 1 commentProceed with Caution: A Personal Warning About StubHub
As someone who loves attending live events, I wanted to share my recent experience with StubHub. I purchased tickets for a highly anticipated concert, only to find out last minute that the tickets were invalid. This led to a disappointing and costly situation, as my friends and I were turned away at the gate. The customer service was unhelpful and the whole ordeal left a bitter taste in my mouth. It's heartbreaking to see hard-earned money go to waste due to such negligence. I urge you to proceed with caution when using StubHub, as my experience was far from satisfactory.
Terrible Service and Unresolved PRoblems Costing Hours and Hundreds
Bought Several Cubs and White Sox tickest for the opening week of the season and needed to resell some. I used to do this all the time years ago very easily. This time my "relisted tickets" were not viewable and I spent hours on the phone trying to get this resolved with several cusomer service agents. Generally, the agents were understanding and tried to help but after speaking to more than ten agents(really!) the matter still hasn't been fully resolved. I will NEVER use them again!
Recommendation: Check Vivid Seats. I never had a problem with them!
StubHub Complaints 358
Tickets purchased and replaced last minute with bad seats
I purchased tickets for the Jimmy Carr show at the Warner Theater. The tickets were for the orchestra level purchased several months ago. The day of the show, I still have not received the tickets. I contacted the customer service number and was told that if they hadn't arrived by 6pm for the 7pm show I would receive comparable tickets or a refund. At 6pm...
Read full review of StubHubTickets to Florida Panthers game
I bought a ticket to the Florida Panthers game for 5/11/25. I never received the ticket and explained the circumstances of an out of town needing the ticket at least 2 days prior to the game. All I received was excuses and nasty un-professional customer service taking no accountability. This ticket issue cost me $100's of dollars in logistical nightmare...
Read full review of StubHubStubhub
Ordered tickets through stubhub on line 11 Feb 2025 for an event 01 April 2025. Never received electronic tickets that were supposed to be available/downloaded the day of the event.
Contact stubhub customer service through their virtual chat and was told I cannot receive a refund because I contacted them too late. Note that my wife and I spent the entire afternoon and early evening, up to the time of the event attempting to retrieve the tickets to no avail.
Claimed loss: $419.00
Desired outcome: full refund of the ticket price and fees:$419.00
Confidential Information Hidden: This section contains confidential information visible to verified StubHub representatives only. If you are affiliated with StubHub, please claim your business to access these details.
Is StubHub Legit?
StubHub earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for StubHub. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Stubhub.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Stubhub.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for StubHub have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up StubHub and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While StubHub has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 18% of 358 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- StubHub protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to StubHub. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Fraudulent transaction
good day and thank you for your time. this is a complaint against StubHub for false classification of one transaction among many others not being classified as Fraudulent although the other transactions at the same day and time have been. August 21, 2024 my, John Jeremy Scott, PayPal account password was hacked and an outside individual made 5 purchases for...
Stubhub isn't even a valid provider of this event and over charged for this event
I found a concert we wanted to artend and stub hub came up as the place to buy tickets. Purchased tickets and then noticed huge fees were tacked on! Then also come to find out they're not even actual sellers of these tickets and not only extremely over charged but also charged an extravagant fee. I bought a total of 6 tickets for almost $1500. I am requesting a full refund.
Claimed loss: $1573.86 refund request
Desired outcome: Refund of tickets and canceled $1573.86
Confidential Information Hidden: This section contains confidential information visible to verified StubHub representatives only. If you are affiliated with StubHub, please claim your business to access these details.
Ticket sales
I am filing a complaint against StubHub regarding transaction #[protected]. I sold tickets via StubHub for around $538. The buyer alleged they could not use the tickets because they were already scanned. StubHub indicated they would charge me $3500 because the buyer alleged they could not use the tickets. StubHub does not require any proof from the buyer...
buying and selling on Stub Hub
On Feb.3 I bought 2 tickets which were listed for $500 each for Dead and Company at the Sphere. I clicked on pay with Paypal and immediately I was charged $1454! I would not have bought them at that price. I tried to get a refund from Stubhub, paypal and my credit card company to no avail. so I relisted them for sale for exactly what I paid for them. So after 3 weeks I went to look at the listing on stubhub and compare it to others. My listing wasn't there! I called customer service and they offered me no help.They suggested lowering the price.What a nightmare. Apparently my tickets are not reccommended by them so not being shown. There are many cpmparable tix for 3 times my price. I am so upset.
Claimed loss: $1454.00
Desired outcome: refund or sell my tix..at least show the listing.
Confidential Information Hidden: This section contains confidential information visible to verified StubHub representatives only. If you are affiliated with StubHub, please claim your business to access these details.
Penalty charges for failing to delivered not-yet-received mobile tickets to buyer
I ordered three Lion King tickets on January 24, 2024 for the Feb. 20, 2024 show at Segestrom Center in Costa Mesa, California. StubHub charge $22 fee for each ticket. I tried to sell the tickets on their website but had to cancel the sale because I have not yet received my ticket and could not deliver them to the buyer. On February 17, 2024, StubHub notified me that they charged me $240 as penalty for the cancelled ticket sale.
Now I have been charged $480 for three tickets I have not yet received!
Claimed loss: $240
Desired outcome: Refund
Confidential Information Hidden: This section contains confidential information visible to verified StubHub representatives only. If you are affiliated with StubHub, please claim your business to access these details.
Suspected fraud
I listed 6 tickets on Stub Hub at 8:02pm 1/7/2024. At 8:12pm on 1/7/2024 I pulled my tickets off/cancelled my listing. At 8:18pm 1/7/2024 I received an email 3 of my tickets had been sold. Not only do I find it ironic that my tickets some how magically sold within 8 minutes when I had them listed elsewhere the full week prior for same price and 0/6 sold...
NFL tickets
We bought 6 seats for the Dallas Cowboys I. November. The notice said our tickets were confirmed [protected] $3,375.60
On game day we found out that our transaction was declined and we had to be paid double to get seats. Confirmation [protected] $6,850.50
We called our credit card twice, and the rejection was from stub hub.
We we so stressed that we would even be able to get our family to the game. We came from out of town and had no notice that we had no seats. I will never use stub hub again. A +$3k mistake that was a horrible stressor for using Stub Hub.
Claimed loss: $3,300
Desired outcome: Refund for difference
Confidential Information Hidden: This section contains confidential information visible to verified StubHub representatives only. If you are affiliated with StubHub, please claim your business to access these details.
Bait and switch for premium aisle seats
I bought 5 tickets through StubHub and once I paid they were sent via Ticketmaster. I made the decision on these seats and paid a premium because it said "Aisle Seat and seats 1-5" but once I got the tickets immediately after the sale it was seats 3-7. (Not aisle, the seller held 1-2 to sell to someone else at thw "aisle seat" premium. We are talking $30 per seat more for an aisle seat. I have screenshots to prove what I was shown every step of the way. Very misleading. I paid more for these seats because of that feature so this feels like a bait and switch. StubHub offers a sort by aisle, and even when it says that all over the reservation process, that is a lie. Bait and switch, super deceitful. Do not trust what you are seeing on their site is what you get. I can prove it is not.
Desired outcome: The seats I was sold - 1-5 not 3-7
Miami dolphins tickets
On 8/30/23 I bought on Stubhub tickets to the Dolphins/Raiders game on 11/19/23 at the Hard Rock Stadium in Miami Florida. The tickets weren't automatically delivered to me on the day of the game. I called Stubhub and they called the guy selling the tickets and he finally sent me the tickets about 3 hours before the game. This was to late, by the time I got...
Read full review of StubHubReversal of charge.
This company has ignored several requests to reverse the charge. To: [protected]@stubhub.com Sirs: I am not paying $478.37 service fee. Immediately reverse your charge. The bank has frozen my card and no payments will be made until you reverse the charge. I'm sure you won't have any issue with this. Louis Figueroa Sent from my T-Mobile 5G...
Read full review of StubHubThe tickets I bought were canceled
I bought tickets to Bruce Springsteen in Phili on 8/21/24 (850.00)on StubHub 9/4/23. On 9/8/23 I rec an email from the seller of the tickets saying he did not want to sell his tickets. I called StubHub and they guaranteed me in writing that they would honor the purchase with those tickets or tickets of equal value. On 10/21/23 I received an email from StubHub saying they canceled my transaction and gave me a refund. I don't want a refund...I want my tickets! If they had at least told me on 9/4/23 I would have had an opportunity to buy tickets elsewhere. The tickets have now gone up significantly in price. No one at StubHub will help me...I have even tried emailing the CEO of the company...nothing.
Claimed loss: Tickets now worth over $1000.00
Desired outcome: I would like my tickets or tickets of equal value
tickets to Ed Sheeran Sept 9th 2023
I purchase 2 tickets to Ed Sheeran in Las Vegas for Sept. 9th 2023 show, paid $798.05 for both tickets. The show was cancelled because of the stage being broke and was reschedule for Oct. 28th 2023. The problem I have is that it was our 49th wedding anniversary, this was my gift to my wife, we had to fly from Nashville, Tn., rent a room, buy food, We are...
Read full review of StubHubHigh priority message: ticket listings
#1. 2 dates for the same event on 2 of the 3 days. Specifically, NHRA Nevada Nationals Saturday October 28 2023. Sunday October 29 2023. One option says: NHRA Nevada Nationals 2023 - Saturday The strip at Las Vegas Motor Speedway The other says: NHRA Nationals - Saturday Las Vegas Motor Speedway One option says NHRA Nevada Nationals 2023 -...
Read full review of StubHubPayment from sold tickets
I sold VIP Box seats that include a pass for VIP Parking. The concert and parking tickets are issued separately. They are mobile tickets. On 9/5 the buyer said that I didn't send the parking pass as promised. I immediately submitted a service ticket with the proof that I sent the tickets including the emails that all tickets were transferred immediately...
Read full review of StubHubNFL Tickets
I listed 3 tickets for sale on stub and seat geek. One ticket was purchased through seat geek on the same day before the buyer on stub hub. I have called stub hub numerous times within the three week period and informed the customer service rep I did not have three tickets I only had two tickets left. I was told by several customer service reps from stub hub, "if I did not have the three tickets stub hub is going to charge me the value plus penalties. I had no control over the ticket selling before stub hub made the purchase. I offered to send the other two tickets to the buyer but the customer service rep said all three tickets or no tickets. My order number for that transaction is [protected]
Desired outcome: Fairness
Canceled tickets order 4 times
Me and 2 of my friends purchased tickets for the beyonce concert in New Orleans on September the 27 for my birthday. Paid over 400$ in fees. We flew to New Orleans from St. Petersburg Florida. 15 minutes before the show starts I received a email advising our transactions was cancelled. We call stub hub over 20 times everyone we talked to was extremely rude...
Read full review of StubHubBruce Springsteen tickets
Purchased 2 tickets for the show for Albany, NY in March of 2023. Show ended up being postponed until September 19th 2023. Now the show is postponed until sometime in 2024.
I cannot get my money back as the show has not been canceled!
Semantics. These tickets were purchased and nothing has been delivered to the consumer!
Not a good way to do business. I did not just decide I did not want to go and the concert took place! Ridiculous and I would like a full refund.
Desired outcome: Full refund of my purchase StubHub customer support update Order - [protected]
About StubHub
Overview of StubHub complaint handling
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StubHub Contacts
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StubHub phone numbers+1 (866) 788-2482+1 (866) 788-2482Click up if you have successfully reached StubHub by calling +1 (866) 788-2482 phone number 0 0 users reported that they have successfully reached StubHub by calling +1 (866) 788-2482 phone number Click down if you have unsuccessfully reached StubHub by calling +1 (866) 788-2482 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +1 (866) 788-2482 phone numberUSA & Canada1800 770 5341800 770 534Click up if you have successfully reached StubHub by calling 1800 770 534 phone number 0 0 users reported that they have successfully reached StubHub by calling 1800 770 534 phone number Click down if you have unsuccessfully reached StubHub by calling 1800 770 534 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling 1800 770 534 phone numberAustralia+1 (800) 436-0113+1 (800) 436-0113Click up if you have successfully reached StubHub by calling +1 (800) 436-0113 phone number 0 0 users reported that they have successfully reached StubHub by calling +1 (800) 436-0113 phone number Click down if you have unsuccessfully reached StubHub by calling +1 (800) 436-0113 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +1 (800) 436-0113 phone numberMexico+1 (415) 222-8400+1 (415) 222-8400Click up if you have successfully reached StubHub by calling +1 (415) 222-8400 phone number 0 0 users reported that they have successfully reached StubHub by calling +1 (415) 222-8400 phone number Click down if you have unsuccessfully reached StubHub by calling +1 (415) 222-8400 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +1 (415) 222-8400 phone numberInternational+44 800 783 0260+44 800 783 0260Click up if you have successfully reached StubHub by calling +44 800 783 0260 phone number 0 0 users reported that they have successfully reached StubHub by calling +44 800 783 0260 phone number Click down if you have unsuccessfully reached StubHub by calling +44 800 783 0260 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +44 800 783 0260 phone numberUnited Kingdom+33 805 542 574+33 805 542 574Click up if you have successfully reached StubHub by calling +33 805 542 574 phone number 1 1 users reported that they have successfully reached StubHub by calling +33 805 542 574 phone number Click down if you have unsuccessfully reached StubHub by calling +33 805 542 574 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +33 805 542 574 phone number100%Confidence scoreFrance+49 800 724 1913+49 800 724 1913Click up if you have successfully reached StubHub by calling +49 800 724 1913 phone number 0 0 users reported that they have successfully reached StubHub by calling +49 800 724 1913 phone number Click down if you have unsuccessfully reached StubHub by calling +49 800 724 1913 phone number 0 0 users reported that they have UNsuccessfully reached StubHub by calling +49 800 724 1913 phone numberGermany
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StubHub emailsyourfeedbackmatters@stubhub.com100%Confidence score: 100%Support
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StubHub address199 Fremont Street, Suite 300, Floor 4, San Francisco, California, 94105, United States
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StubHub social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all StubHub contacts
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