StubHub

As someone who loves attending live events, I wanted to share my recent experience with StubHub. I purchased tickets for a highly anticipated concert, only to find out last minute that the tickets were invalid. This led to a disappointing and costly situation, as my friends and I were turned away at the gate. The customer service was unhelpful and the whole ordeal left a bitter taste in my mouth. It's heartbreaking to see hard-earned money go to waste due to such negligence. I urge you to proceed with caution when using StubHub, as my experience was far from satisfactory.

Bought Several Cubs and White Sox tickest for the opening week of the season and needed to resell some. I used to do this all the time years ago very easily. This time my "relisted tickets" were not viewable and I spent hours on the phone trying to get this resolved with several cusomer service agents. Generally, the agents were understanding and tried to help but after speaking to more than ten agents(really!) the matter still hasn't been fully resolved. I will NEVER use them again!

I bought a ticket to the Florida Panthers game for 5/11/25. I never received the ticket and explained the circumstances of an out of town needing the ticket at least 2 days prior to the game. All I received was excuses and nasty un-professional customer service taking no accountability. This ticket issue cost me $100's of dollars in logistical nightmares. Also, I was charged almost $300 per service fees on 3 tickets. 2 arrived the third most needed ticket for the same event still never arrived. It's 4 hours prior to game time and I purchased it last week. Dealing with their customer service and customer service managers was a nightmare. I will never use them again!

Ordered tickets through stubhub on line 11 Feb 2025 for an event 01 April 2025. Never received electronic tickets that were supposed to be available/downloaded the day of the event.
Contact stubhub customer service through their virtual chat and was told I cannot receive a refund because I contacted them too late. Note that my wife and I spent the entire afternoon and early evening, up to the time of the event attempting to retrieve the tickets to no avail.

I found a concert we wanted to artend and stub hub came up as the place to buy tickets. Purchased tickets and then noticed huge fees were tacked on! Then also come to find out they're not even actual sellers of these tickets and not only extremely over charged but also charged an extravagant fee. I bought a total of 6 tickets for almost $1500. I am requesting a full refund.

On Feb.3 I bought 2 tickets which were listed for $500 each for Dead and Company at the Sphere. I clicked on pay with Paypal and immediately I was charged $1454! I would not have bought them at that price. I tried to get a refund from Stubhub, paypal and my credit card company to no avail. so I relisted them for sale for exactly what I paid for them. So after 3 weeks I went to look at the listing on stubhub and compare it to others. My listing wasn't there! I called customer service and they offered me no help.They suggested lowering the price.What a nightmare. Apparently my tickets are not reccommended by them so not being shown. There are many cpmparable tix for 3 times my price. I am so upset.

I ordered three Lion King tickets on January 24, 2024 for the Feb. 20, 2024 show at Segestrom Center in Costa Mesa, California. StubHub charge $22 fee for each ticket. I tried to sell the tickets on their website but had to cancel the sale because I have not yet received my ticket and could not deliver them to the buyer. On February 17, 2024, StubHub notified me that they charged me $240 as penalty for the cancelled ticket sale.

Now I have been charged $480 for three tickets I have not yet received!

We bought 6 seats for the Dallas Cowboys I. November. The notice said our tickets were confirmed [protected] $3,375.60

On game day we found out that our transaction was declined and we had to be paid double to get seats. Confirmation [protected] $6,850.50

We called our credit card twice, and the rejection was from stub hub.

We we so stressed that we would even be able to get our family to the game. We came from out of town and had no notice that we had no seats. I will never use stub hub again. A +$3k mistake that was a horrible stressor for using Stub Hub.

I bought 5 tickets through StubHub and once I paid they were sent via Ticketmaster. I made the decision on these seats and paid a premium because it said "Aisle Seat and seats 1-5" but once I got the tickets immediately after the sale it was seats 3-7. (Not aisle, the seller held 1-2 to sell to someone else at thw "aisle seat" premium. We are talking $30 per seat more for an aisle seat. I have screenshots to prove what I was shown every step of the way. Very misleading. I paid more for these seats because of that feature so this feels like a bait and switch. StubHub offers a sort by aisle, and even when it says that all over the reservation process, that is a lie. Bait and switch, super deceitful. Do not trust what you are seeing on their site is what you get. I can prove it is not.

On 8/30/23 I bought on Stubhub tickets to the Dolphins/Raiders game on 11/19/23 at the Hard Rock Stadium in Miami Florida. The tickets weren't automatically delivered to me on the day of the game. I called Stubhub and they called the guy selling the tickets and he finally sent me the tickets about 3 hours before the game. This was to late, by the time I got to the game it was close to halftime. Additionally, I purchased parking passes from another person on 10/13/23 and was lead to believe the parking lot was adjacent to the stadium. It was lot 42, which is over one mile away. The person who I went to the game with is a handicap veteran and could not make the walk. As a result we had to take a rickshaw type of vehicle with was an additional $40 to the venue and $50 after the venue.

I was delayed to the game because of the seller. I tried calling a few times to get the tickets earlier but was told by Stubhub there is nothing that could be done until the day of the game. Because the seller delayed sending me the tickets to the last minute, We were unable to get there before the game started (in which I paid a full price with full fees to get) I was misled by the parking seller and was made to think the parking area was MUCH closer to the venue. I never would of purchased this parking pass for my sister/disabled veteran because I know she cannot walk far.

I cannot believe Stubhub would allow this to happen. I hope this is not a representation of many of the sellers on your website.

Paul Zoldan

[protected]

I bought tickets to Bruce Springsteen in Phili on 8/21/24 (850.00)on StubHub 9/4/23. On 9/8/23 I rec an email from the seller of the tickets saying he did not want to sell his tickets. I called StubHub and they guaranteed me in writing that they would honor the purchase with those tickets or tickets of equal value. On 10/21/23 I received an email from StubHub saying they canceled my transaction and gave me a refund. I don't want a refund...I want my tickets! If they had at least told me on 9/4/23 I would have had an opportunity to buy tickets elsewhere. The tickets have now gone up significantly in price. No one at StubHub will help me...I have even tried emailing the CEO of the company...nothing.

I purchase 2 tickets to Ed Sheeran in Las Vegas for Sept. 9th 2023 show, paid $798.05 for both tickets. The show was cancelled because of the stage being broke and was reschedule for Oct. 28th 2023. The problem I have is that it was our 49th wedding anniversary, this was my gift to my wife, we had to fly from Nashville, Tn., rent a room, buy food, We are not wealthy people, we do not have the money to rebuy air line ticket, get a hotel room. Stub Hub informed me that I COULD NOT get my money back, but that I could resale them on their web site, and if they sold I would have to pay a commission, all thought I had already pay a Commission on the tickets when I purchased them for the show that was cancelled. I would check every day to see if the tickets had sold, and they had not, then on Oct. 12th I noticed that they had dropped the price of the tickets, from $400.00 each to $360.00 each. I called and was told that they were just trying to get the tickets sold. I called back on Oct 26th because the tickets had not sold to see if I could exchange them for some football tickets, I was told no again, the lady checked my thickets and told me that they where listed for $800.00 each and that I has 3 to 4 tickets for sale. Told her that my seat Number where 3 and 4 Row 9 Sec.131. Guess who's not getting their tickets sold, and Stub Hub doesn't care. I WOULD NEVER BUY ANYTHING FROM STUB HUB ! Again I was told if they didn't sale my LOSS, Thanks Stub Hub You SUCK

#1. 2 dates for the same event on 2 of the 3 days. Specifically, NHRA Nevada Nationals Saturday October 28 2023. Sunday October 29 2023.

One option says:

NHRA Nevada Nationals 2023 - Saturday

The strip at Las Vegas Motor Speedway

The other says:

NHRA Nationals - Saturday

Las Vegas Motor Speedway

One option says

NHRA Nevada Nationals 2023 - Sunday

The strip at Las Vegas Motor Speedway

The other says:

NHRA Nationals - Sunday

Las Vegas Motor Speedway

It looks like 2 different places. As a customer I would hesitate to pick

#2. When you pick one of the choices...The seat availability in the sections are completely different. Purple Available verses White Unavailable. One option only offers the last half of the track with the entire first sections 1A through 1I unavailable. The other option shows 1B, 1E, 1F, 1G no seats available which is more probable but who knows.

I understand that people may not want to gather in large groups with what is going on in the world, however, the date listing options still shows an error that requires a fix for me to believe it. You don't make money if you don't sell the customer tickets. so, I would think you would have an interest in the fix. I have reached out to your customer service by phone and email. Nothing happens. For reference here are my listings:

I think you have the ultimate responsibility and obligation to check how the dates and tickets appear to the buyer. I'm glad I checked. I was told that it appears different on a different device, Nope. That a ticket has been submitted, Okay.. the event is this weekend. Thank you for reading this rant. Jan