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StubHub Customer Service

119 Reviews

StubHub, Inc.

199 Fremont Street, Suite 300, Floor 4
San Francisco
United States - 94105

Customer Support Phone Numbers

1 866 788 2482(US/Canada)
2 1
Mon5:00 AM - 9:00 PM
Tue5:00 AM - 9:00 PM
Wed5:00 AM - 9:00 PM
Thu5:00 AM - 9:00 PM
Fri5:00 AM - 9:00 PM
Sat5:00 AM - 8:00 PM
Sun5:00 AM - 8:00 PM

StubHub Complaints & Reviews

StubHub / 4v6a5w3p3c81 - pending information

Karimelnokrashy on May 9, 2018

Hello, Reference to above given purchase no. I have purchased 2 tickets for coming world cup. First: since since the day of payment confirmation, I havnt receive any information about dates, process and when I sohuld receive the original tickets. Second: no one have asked for my detail...

StubHub / sold a ticket paid me in the wrong account after many attempts of informing the correct one

Evelise on Apr 28, 2018

I sold a ticket via stubhub, and prior to get paid, I contacted the customer service and asked to get paid in the new account I had listed. They confirmed I would get paid in that account but guess what, no, they didnt change the order even thought I had selected the correct bank account...

StubHub / concert tickets - 5 seconds of summer 9/1/2018 allentown, pa

Ana Martins on Apr 13, 2018

I went to purchase tickets this morning (4/132018) for the above-referenced concert. My order number is 522934007. The seating chart presented to me on the stubhub website showed that I was purchasing tickets in front of the venue stage - section 112 (see attached picture). However, the...

StubHub / unauthorized purchase on my account

R Lefevre on Apr 9, 2018

I've been an active seller and buyer for over 5 years. They have made thousands of dollars off my account and they treat their customers like crap. I noticed a PayPal email for tickets to a Grateful Dead Reunion concert in another state. I phoned them and said I didn't make the purchase...

StubHub / order number: 221853860

Sigal Ben Yair on Mar 22, 2018

Hello my tickets were suppose to be uploaded until mare 16, I have a computer screen shot from today that it was not uploaded, I wrote to the service on Sunday 18th marce but didn't get any answer, since the tickets are not there and I lost all the money i bought them because the show wa...

Stub Hub / will not refund cost for obstructed seats

Mummel on Mar 18, 2018

Paid for premium seats to Toronto Blue Jays vs the Boston Red Sox Game (Section 110, Row A) Order #222046521. Front row seats were completely obstructed by padded railing in our site view. Paid $276 total. Called Customer Service from our seats that day, the next day and sent email the...

StubHub / soccer tickets in london bait and switch

Armerius on Feb 13, 2018

I ordered tickets from the USA for a football (Soccer) game in London. I ordered a specific section allowing views of the players tunnel and players bench on the upper level of the wembley stadium longside in the first 20 rows. I traveled from NYC to LONDON for this match. I didn't get the...

StubHub / stubhub malaysia rejects my purchase yet still charge my card

huda85 on Jan 16, 2018

Dear STUBHUB MALAYSIA, Stubhub have rejecting my purchase 4C0Z9E0E6821, yet still charging my card! I have contact them 10 times and they promise me the money will be return withing 10 days but until now, its nothing!!! I am tired with your stupid answer that you are not charging my card...

StubHub / Tickets to billy joel

ed kaplan on Jan 12, 2018

Hello, I purchased 5 tickets to the Billy Joel concert for the Jan. 11th show for my daughters birthday. When we purchased the tickets, we ordered section 219, row 1, seats 1, 2, 3, 4, 5. We received seats 9, 10, 11, 12, 13. Which was not a terrible issue. However, after we got to our seat...

StubHub / ticket purchase

Coachjt on Dec 30, 2017

I recently purchased tickets on Stubhub for an upcoming show. Order 223571318. At checkout I used a $100 gift card, and when due amount appeared there was $25 per ticket service charge. I have seen service charges before, but as excessive as this was. I will never use Stubhub again. And a...

StubHub / charged my account without authorization!

Michelle Ayer on Dec 13, 2017

I made a purchase for 6 tickets for a concert. An hour later I was printing the tickets out on my phone when I received a text indicating I was charged again for an additional 6 tickets. I immediately called the company who told me no refund is available and it was user error. I have tried...

StubHub / selling tickets through them

Sunshine snyder on Nov 19, 2017

I listed tickets on their website. Clearly on the tickets it said nothing about being 21 and over. The tickets sold to someone a month and a half ago. The day of the event, I get an email from Stub Hub that the lady who bought the tickets canceled the order and I owe Stub Hub the original...

StubHub / game tickets being double sold

Ca$h206 on Oct 25, 2017

I purchased tickets for the Seahawks vs LA Rams game that was on 10/8/2017. I am not from LA so I flew in specifically for the game. I get to the gate and was told that my tickets were already scanned. I was then directed to the box office. The individual there took my tickets and said...

StubHub / bruno mars concert 10/14/17

Maicol on Oct 16, 2017

Ive been trying to reach ms Breanna for my refund, which even so will not cover for all the lost time and money spent just to go to this concert that we were planning on going since last year that i bought this tickets. I lost gas, toll, nanny, hotel, etc...Who will cover this expense...

StubHub / unfair debt

Beth Jaeger-Skigen on Sep 16, 2017

StubHub 199 Fremont Street, Floor 4 San Francisco, CA 94105 CC : Scott Cutler  Tod Cohen   Daron Twitter @TeamStubHub Facebook @StubHub  Your erroneous charge has cost me hours as I try to find the right people to help me...

StubHub / tickets not advertised fairly nor correctly

SinBax on Sep 11, 2017

HI I have two tickets for sale as we speak, the tickets are for either people who do not use a wheelchair and have disabilities or for wheelchair users. Stub hub despite my argument continues to advertise those for wheelchair users only which is absolutely incorrect and will cost me a sale...

StubHub / refund for lsu verse byu game in houston

Theudas Allen on Aug 30, 2017

I have called you customer service department over and over again this week no one in your company cares about people its all about policies and money no one knew that this life changing event would happen in Houston over the past week but sticking to your policies in and time like this i...

StubHub / Didn't receive my refund for the cancelled event

LoMikks on May 9, 2017

I want to get my money back but Stubhub refuses to refund me! I have no idea what to, spoke with Stubhub so many times and all they said was that they can't help me. I bought tickets via Stubhub and event was cancelled. I contacted Stubhub and explained what happened and I really thought that...

Ticketbis Stubhub / English premier league ticket - fraud and poor customer service

SReece on May 4, 2017

I purchased a ticket to see Manchester United through Ticketbis; I was given a guarantee that the ticket would arrive at my hotel by 10am on match day. This was not a cheap ticket - but with Stub Hub on the name and a guarantee presented it would be ok right? Wrong: the ticket never showed up...

StubHub / They made a mistake

Kim on Apr 26, 2017

I bought two tickets for a show for me and my wife. We were supposed to sit together, but StubHub made a mistake of some kind and as a result our seats were on different rows. I contacted StubHub right away but they said that there was nothing they could do because all seats were taken. Of...