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StubHub Customer Care Service

StubHub, Inc.

199 Fremont Street, Suite 300, Floor 4
San Francisco
United States - 94105

Customer Support Phone Numbers

1 866 788 2482(US/Canada) 2 0
Work days:
Mon5:00 AM - 9:00 PM
Tue5:00 AM - 9:00 PM
Wed5:00 AM - 9:00 PM
Thu5:00 AM - 9:00 PM
Fri5:00 AM - 9:00 PM
Sat5:00 AM - 8:00 PM
Sun5:00 AM - 8:00 PM

StubHub Complaints & Reviews

StubHub / stubhub malaysia rejects my purchase yet still charge my card

huda85 on Jan 16, 2018
Dear STUBHUB MALAYSIA, Stubhub have rejecting my purchase 4C0Z9E0E6821, yet still charging my card! I have contact them 10 times and they promise me the money will be return withing 10 days but until now, its nothing!!! I am tired with your stupid answer that you are not charging my card...

StubHub / Tickets to billy joel

ed kaplan on Jan 12, 2018
Hello, I purchased 5 tickets to the Billy Joel concert for the Jan. 11th show for my daughters birthday. When we purchased the tickets, we ordered section 219, row 1, seats 1, 2, 3, 4, 5. We received seats 9, 10, 11, 12, 13. Which was not a terrible issue. However, after we got to our seat...

StubHub / ticket purchase

Coachjt on Dec 30, 2017
I recently purchased tickets on Stubhub for an upcoming show. Order 223571318. At checkout I used a $100 gift card, and when due amount appeared there was $25 per ticket service charge. I have seen service charges before, but as excessive as this was. I will never use Stubhub again. And a...

StubHub / charged my account without authorization!

Michelle Ayer on Dec 13, 2017
I made a purchase for 6 tickets for a concert. An hour later I was printing the tickets out on my phone when I received a text indicating I was charged again for an additional 6 tickets. I immediately called the company who told me no refund is available and it was user error. I have tried...

StubHub / selling tickets through them

Sunshine snyder on Nov 19, 2017
I listed tickets on their website. Clearly on the tickets it said nothing about being 21 and over. The tickets sold to someone a month and a half ago. The day of the event, I get an email from Stub Hub that the lady who bought the tickets canceled the order and I owe Stub Hub the original...

StubHub / game tickets being double sold

Ca$h206 on Oct 25, 2017
I purchased tickets for the Seahawks vs LA Rams game that was on 10/8/2017. I am not from LA so I flew in specifically for the game. I get to the gate and was told that my tickets were already scanned. I was then directed to the box office. The individual there took my tickets and said...

StubHub / bruno mars concert 10/14/17

Maicol on Oct 16, 2017
Ive been trying to reach ms Breanna for my refund, which even so will not cover for all the lost time and money spent just to go to this concert that we were planning on going since last year that i bought this tickets. I lost gas, toll, nanny, hotel, etc...Who will cover this expense...

StubHub / unfair debt

Beth Jaeger-Skigen on Sep 16, 2017
StubHub 199 Fremont Street, Floor 4 San Francisco, CA 94105 CC : Scott Cutler scutler@stubhub.com  Tod Cohen tcohen@stubhub.com   Daron Folkesfowlkes@stubhub.com Twitter @TeamStubHub Facebook @StubHub  Your erroneous charge has cost me hours as I try to find the right people to help me...

StubHub / tickets not advertised fairly nor correctly

SinBax on Sep 11, 2017
HI I have two tickets for sale as we speak, the tickets are for either people who do not use a wheelchair and have disabilities or for wheelchair users. Stub hub despite my argument continues to advertise those for wheelchair users only which is absolutely incorrect and will cost me a sale...

StubHub / refund for lsu verse byu game in houston

Theudas Allen on Aug 30, 2017
I have called you customer service department over and over again this week no one in your company cares about people its all about policies and money no one knew that this life changing event would happen in Houston over the past week but sticking to your policies in and time like this i...

StubHub / Didn't receive my refund for the cancelled event

LoMikks on May 9, 2017
I want to get my money back but Stubhub refuses to refund me! I have no idea what to, spoke with Stubhub so many times and all they said was that they can't help me. I bought tickets via Stubhub and event was cancelled. I contacted Stubhub and explained what happened and I really thought that...

Ticketbis Stubhub / English premier league ticket - fraud and poor customer service

SReece on May 4, 2017
I purchased a ticket to see Manchester United through Ticketbis; I was given a guarantee that the ticket would arrive at my hotel by 10am on match day. This was not a cheap ticket - but with Stub Hub on the name and a guarantee presented it would be ok right? Wrong: the ticket never showed up...

StubHub / They made a mistake

Kim on Apr 26, 2017
I bought two tickets for a show for me and my wife. We were supposed to sit together, but StubHub made a mistake of some kind and as a result our seats were on different rows. I contacted StubHub right away but they said that there was nothing they could do because all seats were taken. Of...

StubHub / They are selling fake tickets online under stubhub

Carolyn Theng on Apr 3, 2017
- Name of Event : Armin Van Buuren Singapore - Date of event : 1 April 2017 - Purchase Reference number : 2H831V5H0R27 - Listed Price : $109.04 - Date purchased online : 27 Feb 2017. Received an email reply saying that for security reasons the StubHub Sales Team is reviewing the payment...

StubHub / Tickets not delivered

Gaston Moglie on Mar 15, 2017
I bought two tickets for san Antonio Spurs vs Cleveland Cavs on march 27 th 2017, and I did not received them. Fedex said that they delivered them but I did not received them, I looked for them anywhere. I asked to contact the seller to reprint.them because he is the only who could do that...

StubHub / I will never use this booking site again!

LauraRovy on Feb 28, 2017
I bought a concert ticket from www.stubhub.com. Concert was in London and I'm not even from UK. I really wanted to see my favorite band live, so I decided to go to UK just to see them. I booked a flight and a hotel stay and everything cost me a lot of money. Two days ago I received a...

StubHub / Scam

Lauren18 on Jan 17, 2017
What a nightmare my Stubhub experience has been. Long story short -- I listed tickets for Dear Evan Hanson in NYC. I listed my seat and row and uploaded the ticket. It was bought - and then the same day canceled. Okay, no big deal - until I received a message saying my cc was charged $611 for...

StubHub / Such a lying website, stubhub

So Yoon Ahn on Dec 3, 2016
This is indeed my first time writing this review to warn people using Stubhub. I originally listed tickets on Stubhub, but I wasn't sure which rows it would be. So I listed randomly (the section was correct), and then later when I got the ticket I figured out that the tickets are...

StubHub / Tickets

Reika on Aug 26, 2016
I've purchased two concert tickets from www.stubhub.com for me and my friend. But unfortunately due to some health issues my friend will not be able to go. So I decided to return one ticket and go alone. I contacted StubHub and explained the situation. Their rep seemed nice at the...

StubHub / Unethical charges

Wilameana on May 9, 2016
On 4/22/16 i sold derby tickets on stub hub. On 4/25/16, i still havent received my tickets, so stub hub told me to lenghten the delivery date. When i did this the buyer decided he didnt want wait till i got them, so stub hub got them some other tickets. After this i receive an email...

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