Sky Zone’s earns a 1.0-star rating from 1 reviews and 11 complaints, showing that the majority of visitors are dissatisfied with jumping experience.
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Management Abuse- Smyrna, Ga
At the Skyzone in Smyrna, Ga they are abusing their authority over African American employees. They are demanding that the employees turn in their cell phones to management upon entering the workplace. They are stating that if you come to work you must turn in your cell phone to them and if you do not, you will be sent home. They are fostering a toxic work environment for these young people. Demanding that they must come to work for a meeting if the meeting is scheduled on their day off. They are threatened that if they do not show up, they will no longer be scheduled. There is a particular manager that consistently reduces a particular individuals work schedule; the other managers do not do this. The excessive force of power over these young people is reminiscient of a "task master to slave relationship." I know of noone who would allow someone to be in possession of their phone.
Recommendation: Do not go to this location. I demand an investigation and closure of this location!
This location needs to be under investigation for their Jim Crow behavior. Do not support this location. If they continue, we will boycott!
Sky Zone Complaints 11
The store manager wanted to charge me for watching and taking care of my 5 year old.
I hold an elite pass for my son, and when I went Friday 5/16/2025 they wanted me to pay to see my son jump. Take in mind I was just watching him not jumping or near any jumping area. When í addressed the situation to the manager he was very rude and said it is what it is, whether you like it or not. I don’t feel in was treated correctly. Léase I need someone to help me with this matter : [protected] Marelys
Read full review of Sky ZoneA broken phone and lost money
On March 6th between 5:10 pm and 6pm, a woman took it upon herself to remove mine and my kids stuff from a chair. She put it on the floor. My money, my sons iPhone, my key fob and my air pods were missing out of my sons pocket. The woman wouldnt get up so I could get our stuff. A manager I believe it was came over and the woman still didn’t get up but...
Unsafe aerial silks. Untrained staff. Slippery oily floors.
WARNING: Proceed at your own risk. My children frequently visit trampoline parks, but this place is beyond. Today, my six-year-old son broke his finger in two places on the unattended aerial silks. My husband also slipped on stairs that, for some reason, had been cleaned with slide oil. He now has a bruised back and pain. After he fell a child and a woman...
Is Sky Zone Legit?
Sky Zone earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Sky Zone has registered the domain name for skyzone.com for more than one year, which may indicate stability and longevity.
Skyzone.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Skyzone.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Skyzone.com you are considering visiting, which is associated with Sky Zone, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
A trust mark has been identified for a skyzone.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
Sky Zone website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Skyzone.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Sky Zone has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Sky Zone. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Customer service
I am Kymani Shegog, a director at an alternative private day school located in Fredericksburg, VA. Our school has a tradition of rewarding students for their academic achievements with a trip to Sky Zone since last summer. This excursion is eagerly anticipated, and it has consistently been a source of joy for the students. However, I am compelled to addre...
Read full review of Sky ZoneSkyzone Alhambra
1 of 3 Worst experience ever Inbox Elba Deleon Mon, Apr 1, 9:50 AM (4 days ago) to Alhambra_events I booked a party for my daughter’s 6th birthday and my service was the worst. I was given less food and supplies than what my receipt states. I am very disappointed and will never recommend this location or book another party here. Everything was out of...
Read full review of Sky ZoneI would like a refund and do not plan on returning due to the manager’s nasty and uncaring attitude.
My son was invited to sky zone for a friend’s birthday. I paid for him and left. I received a call about 20 minutes later that his friend was hit in the eye and his eye lid was split: I was told staff was helping to clean up the blood, did an incident report, and the boy was taken to the hospital. While on my way to pick my son up, I called and spoke with...
Skyzone staff
On the evening of Sunday, Jan. 7, 2024, my husband and I took our three (3) children to Skyzone in Columbia, MD. We have a membership. Our time frame was about 6:30-8pm. Upon arrival and until the end, everything went well. It was not very crowded. I told my husband, as we approached 7:30pm, that we should round up the children to leave. They typically...
Read full review of Sky ZoneSkyzone monthly membership
Went to skyzone for a 1 time go with my 2 kids. The reception said that I could do a monthly pass so I could come in for the entire month of septebmer and it would end october 4th.
Found out I was charged reoccuring paying 78$ in october and 78$ in november. I called to get a refund and told a manager would call me. No manager called me
Cannot call location because no one answer phone. Voicemail is full.
Was upsold and not explained what I was sold never contacted
Claimed loss: $152
Desired outcome: refund of the unused fees and an apology
Unauthorized credit card charges
Hi,
i was in sky zone in 1275 Haddon hall, apex-27502 around 4.15 pm on 28th August 2023 and paid through credit card. i paid for my 2 kids for a month $49.99. I didn’t authorized them to charge every month. After that I saw unauthorized credit card charges in September & October in the statement.
I want to get my refund for September & October.
please contact us for further information.
Thanks
Priti
Claimed loss: You have charged additional membership fees for September and October, without my consent.
Desired outcome: Please refund the fees for the above months.
Admission and Information
Good evening, I am writing this email to share just how upsetting today was when trying to visit your park today. I had ordered 4 tickets for two younger children and two teenagers, only to drive 1.5 hours and be told that we were NOT able to go in and enjoy our 90 minutes because of a terrible policy called "Membership only Monday". First of all, please...
Fake membership
I spoke with Skyzone in Fredericksburg, Va. when I alerted them about a fake membership. I never signed up for a membership, I signed my grandkids up on the waiver not a membership. I called when I first realized that I was being charged for a membership and asked them to cancel whatever. They stated that they understood, took my info and stated that it...
Read full review of Sky ZoneOverview of Sky Zone complaint handling
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Sky Zone Contacts
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Sky Zone phone numbers+1 (618) 589-1111+1 (618) 589-1111Click up if you have successfully reached Sky Zone by calling +1 (618) 589-1111 phone number 0 0 users reported that they have successfully reached Sky Zone by calling +1 (618) 589-1111 phone number Click down if you have unsuccessfully reached Sky Zone by calling +1 (618) 589-1111 phone number 0 0 users reported that they have UNsuccessfully reached Sky Zone by calling +1 (618) 589-1111 phone number+1 (303) 434-0877+1 (303) 434-0877Click up if you have successfully reached Sky Zone by calling +1 (303) 434-0877 phone number 5 5 users reported that they have successfully reached Sky Zone by calling +1 (303) 434-0877 phone number Click down if you have unsuccessfully reached Sky Zone by calling +1 (303) 434-0877 phone number 19 19 users reported that they have UNsuccessfully reached Sky Zone by calling +1 (303) 434-0877 phone numberConvention Services
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Sky Zone emailsmichael.janvrin@skyzone.com94%Confidence score: 94%joshua.harry@skyzone.com94%Confidence score: 94%evan.keane@skyzone.com94%Confidence score: 94%shannon.may@skyzone.com94%Confidence score: 94%jen.krol@skyzone.com94%Confidence score: 94%kiley.feather@skyzone.com94%Confidence score: 94%pam.tuohey@skyzone.com94%Confidence score: 94%nicole.cunningham@skyzone.com94%Confidence score: 94%
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Sky Zone social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Sky Zone contacts
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