Regal Cinemas reviews and complaints 1
View all 171 complaintsRegal Cinemas - Broward mall regal
Carlos the GM of this location is turning away customers due to the “Teenager Rule” the General Manger here Carlos, has implemented a rule at this theatre ONLY, no other regal cinemas carry this policy. They do not allow any child under 18 to watch any movie together without being accompanied by an adult after 7pm. I’m sorry what? So no teenager can do a normal teen activity like attended a movie with friends because Carlos has deemed all teenagers “problematic” with heartless judgment. That’s audacious and something I’ve never heard of before in my life. Upon being told this rule I asked for a corporate contact number, in which I was told there is no corporate contact and that the best way to contact anyone is by social media. Carlos was quick to offer a refund instead of remedying the situation at hand. They would even chase customers down for their Photo ID. It was embarrassing and not to mention had to come out of pocket for another ticket to sit with my son and his friends. This is Unheard of and I don't think it's correct for a manager to implement a rule that is not enforced company wide
Desired outcome: I'd like a contact back regrading this situation. Nicole Schleicher [protected]
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