Menu
Reebok International company logo
Reebok International
reviews & complaints

Reebok International
reviews & complaints

Learn how the rating is calculated

81 complaints
33 resolved 48 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Reebok International. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
A
3:01 am

Reebok International - Sales staff

Yesterday, I bought a reebok shoes worth 11, 000 pkr from the Reeebok store which was located in Packages Mall, Lahore, Pakistan. My shoe size is 37 US size the clerk did not guide me about how that particular size does not come in Pakistan! As I live in the UAE I had no idea about it. He wrapped up the shoes even though I particularly asked him to get me the same shoe in 37 size. He still gave me the shoe in 38 size saying its the one i asked.

Later when I went to the foodcourt I checked the shoes out AND THEY WERE NOT MY SIZE! I went back to the store to get a refund and they denied me that and asked me to purchase something in the same PRICE RANGE! This is completely absorbed and I have never had a complaint from Reebok! Now I am stuck with a shoe which is not my size and I did not get a refund as well :( This makes me extremely disappointed and now I do not feel loyal toward the company!

Desired outcome: To get a refund and some compensation for the trouble :(

Read full review
Hide full review
G
8:28 am
Verified customer This complaint was posted by a verified customer. Learn more

Reebok International - Wrong size of shoes given

Date of purchase: 26/08/21
Name: Gaurav Bahuguna
Email: [email protected]
Mobile:+233202019048
Hi, I bought a running shoe from your showroom in Accra, Ghana. When i took it back to home i realize on she is bigger (Size US 10) and other is smaller (Size US 9 1/2). Now when i took it back they said they don't have Size 10 which i was requiring. So i asked them to refund the money which the decline & asked to pick some other items. I don't understand why i should be harassed for buying something else when i did not liked any other shoe. This is fault of your people as they give me different size items. So i would like to lodge a formal complaint that your people don't have good attitude & they are just stealing money as they are not ready to refund the payment.

Desired outcome: Refund of money

Read full review
View 0 more photos
Hide full review
P
12:24 pm

Reebok International - Reebok release psi

We bought a Reebok release psi expected for running, it turned out to be one of the worst shoes, it caused foot ache, injuries to the feet. When we came back to the store to return it, they totally refused, instead of getting back to the company or the supplier. Plus they sold it to us at 160 too expensive compared to the price of this Reebok (release psi pump) on the internet ($23)

Read full review
View 0 more photos
Hide full review
ADVERTISIMENT
D
6:16 pm

Reebok International - Reebok shoe model number 114891057

Shoe is coming apart at seam. This is on both of the shoes. They were never washed by a machine. I love these shoes and they are super comfortable, and I will definitely buy them again, I just wanted to let you know what is going on with the shoes. I run with them all the time, and I think they are great shoes. Just they are falling apart at the seams.

Read full review
View 0 more photos
Hide full review
J
4:43 pm

Reebok International - Ripped pants

Sent ripped pants and won't send me a link to return item. I'm out money and I am just a small consumer who won't get any attention. I sent them three emails to ask for a return and nothing. What a joke of a company. I need them to be held accountable for this. It's outrageous that big companies are getting away with this. I had to spend money to get it fixed as soon as it arrived. I will never spend another cent with Reebok. Please hold them accountable

Read full review
Hide full review
S
5:02 pm

Reebok International - Mens rb8806

I purchased a pair of Reebok tactical boots that zip up on the side about a month and a half ago. Now the zippers dont work and the liner is ripping apart. I'm a firefighter and thought that these were good quality boots. For the amount I paid they should last longer then a few months. I purchased them for the waterproof feature and now my socks get wet constantly.

Read full review
View 0 more photos
Hide full review
H
9:28 pm

Reebok International - Child sneaker

I purchased a pair of Reebok classic white sneakers for my daughter and the sole keeps separating from the sneaker and she has only worn them 3x. Though I've purchased many pair for my daughter in the past I'm totally dissatisfied with this pair bc this issue started after one wear. In the past I've even thrown the same kinda shoes in the washing machine several time and I've never had this issue. Every pair she has had in the past I've even been able to donate them because they are in great condition. I still have the original box and purchase receipt.

Read full review
Hide full review
F
5:42 pm

Reebok International - Online service

I had the most unpleasant experience with your company. I have been buying reeboks for years and I decided to order a pair online. I forgot to put my building address and I called to give it to them right afterwards. They said nothing could be done and I have to wait for the shoes to be returned to the company. Then I was told it was fine and they would send me a bill. Then I was told nope sorry they are being purposely shipped to the wrong address. That is very strange and inconvenient. So I said I wanted to cancel and get a refund... nope. Apparently I'm not allowed to do that? So your company is holding my money hostage now until I somehow get the shoes shipped to whatever address somehow find them and then send them back. Ridiculous customer service. Never ever will I deal with this company. If you care my reference number is [removed]. Although from what I experienced today it seems like your company doesnt care

Read full review
Hide full review
M
8:56 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Reebok International - Reebok sublite tactical boots

I purchased a new pair of Reebox Sublite Tactical Boots from a local police supply store in Baton Rouge, Louisiana. After wearing the boots for a 10 hour shift, my feet continued to hurt all shift and after wearing them for 1 week they continued hurting my feet severely even after adding sole inserts. I have been a police officer for over 10 years wearing...

Read full review
ADVERTISIMENT
P
3:14 am

Reebok International - Reebok online store

I have never dealt with such a low quality service ever before! I thought that Reebok was a well known company and never expected them to fail me, but unfortunately things went bad.
Bought a pair of shoes from Reebok online store and one day later I received a shipping confirmation. Everything seemed fine until I got another message stating my order was cancelled. When I contacted Reebok online support they said that they cancelled my order because it was not in stock! Absolutely ridiculous! Previous message clearly stated my order was sent but then they suddenly said that it was not in stock. Very poor service, I'm not satisfied.

Read full review
Hide full review
A
7:38 am

Reebok International - their online service is a complete nightmare!

I would not recommend buying from Reebok online store. These guys are extremely unprofessional when it comes to online orders. I bought a pair of running shoes from Reebok and twice they sent me an incorrect size. The worst thing was that they did not give me a return label so I had to ship them back twice at my own expense! They refused to refund the money I spent on return shipping even though that was their mistake.
If you want to buy from Reebok then better find their local store and go there. Their online service is a complete nightmare!

Read full review
Hide full review
P
12:35 am

Reebok International - unreliable company!!

I have ordered a pair of shoes from Reebok Canada and I was supposed get a notification about my order arrival but they never sent me anything and I had no idea that my order was already at the post office. When I contacted Reebok and asked about the status of my order I was told that my shoes were delivered. So I went to the post office to pick them up and was told that my order was sent back to the seller! Called Reebok again and they said that they can sent my shoes again but I have to pay extra for the delivery! What a joke! It was their mistake and not mine! They promised to sent me a notification message with the date of the arrival of my order!

Read full review
Hide full review
R
11:02 am

Reebok International - poor customer service

Reebok are a bad company to purchase items from online. They promise a response within 24 hrs but fail to deliver. They claim to re-stock every week but the item you're after is never available. Reebok are unable to provide you with an explanation and will not assist in notifying you when the product has come back into stock. Overall Reebok have shown there lack of ability when it comes to dealing with fundamental customer service. I would strongly recommend not using Reebok store online and if you’re a fan of MMA (like me) and now only have the option to purchase UFC clothing products through them – good luck. They won’t have it in your size or it probably won’t even be available.

Read full review
Hide full review
J
9:14 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reebok International - defective shoes

I bought a pair of Reebok Zig Tech on a website. After 3 months of wearing the shoes approx. 2 to 3 times per week the inside of the shoe started disintegrating. The website where I purchased the shoes only provide 2 months warranty and advised me to call Reebok. I contacted Reebok's customer service and asked for a replacement or refund only to be told that they are not responsible for items bought outside their website but will provide 25% credit on an item bought from them. How are they standing behind the quality of their products?

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
M
Sep 22, 2014 8:28 am

What website? We would need to see the agreement before making any judgment calls... If the site has a warranty section then we should know it because that is what you agreed to.
From what I found on 3 different sites is that returns are only NEW UNWORN SHOES and they do not offer warranties on the products unless it is a manufacture defect AND that is only for 45-60 days depending on the site.

Helpful?
0 0
ADVERTISIMENT
W
11:30 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reebok International - bad customer service

Over the last year I have placed many orders with RFE International Ltd (Reebok Fitness Equipment) for replacement parts for Reebok treadmills and over the year, most of my orders have been wrong! They have sent me wrong items the first time and then said they will resend the correct item out again but even this has been the wrong item for the second time!

With one of my customers, they actually sent him five yes that's five motors and ALL of them were wrong!

Their Technical staff have attitudes toward me and my customers and their warehouse even sent out an electrical switch which had been soaked in treadmill oil! If this had of been fitted by somebody who wasn't sure then it could have caused a nasty electric shock or even a fire!

After complaining to their Chairman - Patrick Hooper ([email protected]) he informed me that he didn't want to deal with me any longer. I emailed him on the 31 October 2012 and by 19 November 2012 I still hadn't heard from him until... I posted all over their Twitter page and Facebook page about how incompetent and bad their Technical and Warehouse staff were.

After posting these comments I had a reply within 12 hours! Isn't that funny! They hide behind a facade of being such a caring company yet they don't care behind the scenes. They are very quick to take your money but once they have it, they are not so keen to sort your problems out when they go wrong!

I have constantly had to complain about the products they send out wrongly and because of this, they have stopped me from buying from them, barred me off their Facebook page http://www.facebook.com/reebokfitness and also their Twitter page too https://twitter.com/reebokfitness.

They would rather bury their head in the sand than admit they have major issues at their Milton Keynes Warehouse. Quite ironic that the address is The Performance Centre!

I will be advising everybody to buy a York treadmill instead. They never send out the wrong parts and their treadmill parts are cheaper than Reebok parts and the treadmills are cheaper too!

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
Y
4:29 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reebok International - change the color

Respected sir/mam,

as per order i demanded white color shoe with RED strip but u sent me black color shoe, and i didn't liked those,
so i kindly request you to replace my shoes (WHITE COLOR) with the one which i ordered...
my order no. - 532698 and order date - 30/1/12.
consignt no. - BC0038683

Reply to this as soon as possible

Thank you

AMIT KUMAR YADAV

Read full review
Update by YADAV AMIT KUMAR
Feb 06, 2012 4:30 am

Respected sir/mam,

as per order i demanded white color shoe with red strip but u sent me black color shoes (totel) with the shoe, and i didn't liked those,
so i kindly request you to replace my shoes (white color shoe with red strip) with the one which i ordered...
my order no. - 532698 and order date - 30/1/12.
consignt no. - BC0038683

Reply to this as soon as possible

Thank you
advocate
AMIT KUMAR YADAV

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
O
Feb 15, 2012 8:28 am

Dear Mr.Yadav,

We have come across your online complaint registered on complaintsboard.com

Please accept our sincere apologies for the inconvenience caused to you.

We would like to bring this to your kind notice that as per the terms and conditions listed on the Bag it Today website/print media, the actual/physical product can vary from the picture displayed/uploaded on the Bag it Today website/ print media which means the colour of the product may differ but the quality of the product will always be the same. Each product advertised and sold by Bag it today is genuine and procured directly from the concerned brands.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on [email protected]

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now – [protected]

Thanks & Regards,
Madhurendra Kumar Shukla
Online Support (Bag it today)

Helpful?
0 0
L
9:06 pm

Reebok International - what terrible customer service - never again

I placed an order on Feb. 12, 2010 and heard nothing and did not receive my item. After nearly a month, I checked my order status on the website and there was no information other than that the order had not shipped. I called the toll free number and was on hold for nearly 30 minutes before I had to hang up. I sent an email and got no response. I tried another email and finally got through after 20 minutes on hold. I was told that the order was backordered. When I asked to complain to a supervisor about the company's failure to keep me apprised of the status of my order, I was routed to - surprise - an answering machine! I left a message which has not been returned. I will be astonished if my order ever actually arrives. What terrible customer service - never again!

Read full review
Hide full review
S
Oct 27, 2011 8:28 am

You should cancel your purchase and stop the payment from going through, unless you really love your order and really want it. But yea, you can spend your money elsewhere.

Helpful?
0 0
P
12:01 am
Verified customer This complaint was posted by a verified customer. Learn more

Reebok International - toe area splitting open within 1 month

within 1 month toe area splitting open when shoes are still like new, I have been purchasing princess reebok shoes about 3 times a year for work shoes for 15 years now, and they now are not lasting because of the toe area splitting. Why?

Read full review
Hide full review
M
Jul 18, 2012 8:28 am

Do you have pictures of the damage or do you still own the shoe?
[email protected]

Helpful?
0 0
K
1:42 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reebok International - cancel of the product

Dear sir/mam,
we had cancelled the product...even though we have been receiving messages to collect the product.I hope you will look onto it.

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
O
Aug 26, 2011 8:28 am

Dear Member,

We have come across your online complaint registered on complaintsboard.com

Please accept our sincere apologies for the inconvenience caused to you.

We regret to inform you that we are unable to locate your order in the system and request you to kindly provide us with the following details:-

Booking id-
Authentication code-
Transaction id-
Order no.-

On hearing from you, we shall provide you with the status of your order.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on
[email protected]

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now – [protected]

Thanks & Regards,
Sachin
Team, Bag it today

Helpful?
0 0
C
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reebok International - poor quality

having purchased a reebok mini stepper (fitness eqipment)I have now had to return two so far ( I have a third one and only time will tell if this one will be any better)
The welds on the under side of the stepper fail within a few weeks and therefor the equipment is not fit for purpose. I concider the equipment to be of poor quality.
All three of the steppers have been purchased from Argos, Kempshot retail park Basing stoke, Hants
Argos have been helfull by replacing the faulty steppers.
I have had the inconvenience of having to return the equipment, twice, and also the expense, (petrol) and the valuable time involved in doing so.

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
M
Sep 03, 2007 8:28 am

I bought a Reebok sandals before one year. As I am staying in the school hostel and I need to were shoes from Monday to Friday I am using my sandals only on Saturdays and Sundays. I am not having a rough use with that. But one of the sandals soul among the pair is ruined (right leg) the left leg footwear is in good condition I am ready to send my scandals through the post to the company. I don’t have the bill with me that’s one problem. I wait for immediate repay. In what address should I send this.

Helpful?
0 0
T

Next time ask for a refund the item is obviously defective and not fit for purpose as the sale of goods dictates.

Helpful?
0 0
L
Dec 06, 2007 8:28 am

Reebok retailers do not like to attend the customer who comes with their defective stuff.

Helpful?
0 0
A
Sep 06, 2007 8:28 am

I bought a pair of Reebok running shoes four months back trusting this International Brand but it was disappointing to see the sole pasting coming out within this time and that too wearing the pair occasionally.

Helpful?
0 0

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Reebok International contacts

Phone numbers

1855 218 6554 1800 289 733 265 More phone numbers

Website

www.reebok.com
ADVERTISIMENT
ADVERTISIMENT