Dr. Martens’s earns a 1.0-star rating from 0 reviews and 10 complaints, showing that the majority of footwear enthusiasts are dissatisfied with their boots and shoes.
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Terrible Customer Service and Uncomfortable Shoes: My Experience with Dr. Martens
Dr. Martens ain't the best place to shop, in my opinion. The shoes are hella uncomfortable and the return policy is confusing as hell. I had to deal with their customer service and let me tell ya, it was a nightmare. I ain't never experienced such terrible service before. If you're a first time customer, I suggest you find another place to buy your shoes.
Mixed Feelings About Dr. Martens: Great Boots When They Last, But Expensive and Don't Always Hold Up
So, I bought my second pair of Dr. Martens boots in two years, and guess what? The sole split! I mean, seriously? I just got comfortable in them and now I have to go through the hassle of returning them. I paid a whopping 140 dollars for these boots and now I have zero boots to wear in the winter. I feel like I should be reimbursed for this inconvenience. I mean, come on, these boots are only one year old! I expected them to last longer than that.
But, let's talk about the good stuff. When they do last, Dr. Martens boots are amazing. They are super comfortable and stylish. I love the classic look of the black leather boots. They go with everything and make me feel like a total badass. Plus, they are great for all seasons. I wear them in the winter with thick socks and in the summer with shorts.
Overall, I have mixed feelings about Dr. Martens. On one hand, they are great boots when they last. On the other hand, they are expensive and don't always hold up. I would recommend them to anyone who is willing to take the risk and invest in a good pair of boots. Just be prepared to possibly have to return them if they don't last.
Disappointing Experience with Dr. Martens Website: Delayed Delivery and Poor Customer Service
So, I bought some shoes from Dr. Martens website for a gift and it's been almost a month and still no sign of them. I tried to cancel the order or get a refund, but customer service said it's not possible right now. It's really frustrating and I'm not happy about it. I think I'm gonna have to file a claim through PayPal to get my money back. I wouldn't recommend ordering from this company if you don't want to deal with this kind of hassle.
Is Dr. Martens Legit?
Dr. Martens earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Drmartens.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Drmartens.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Drmartens.com you are considering visiting, which is associated with Dr. Martens, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Dr. Martens website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Dr. Martens has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Dr. Martens protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Dr. Martens. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Disappointing Customer Service Experience with Dr. Martens: No Response for Over a Week
So, I had a pretty bad time with Dr. Martens' customer service. I mean, seriously, what's the point of having a phone number or email if no one's gonna answer or reply? I've been trying to get in touch with them for over a week now, and still nothing. It's like they don't even care about their customers.
I'm really disappointed, because I love Dr. Martens' shoes. They're so stylish and comfortable, and I've been a fan for years. But this experience has really put me off. I mean, if they can't even be bothered to respond to a customer, what does that say about their commitment to quality?
I'm at the point now where I'm gonna have to dispute the charge on my credit card if I don't hear from them soon. It's just not acceptable to treat customers like this. I hope they get their act together, because I really do want to keep buying their shoes. But if this is how they're gonna treat me, I might have to look elsewhere.
Disappointing Experience with Dr. Martens: Sizing Issues and Poor Return Policy
Dr. Martens ain't all that great, to be honest. The sizes are all messed up, so you gotta buy one size smaller than what you normally wear. And don't even get me started on their return policy - it's a total joke. They give you the return address, but they don't give you no email or phone number to use with DHL or UPS. Like, what's up with that? And if you try to contact customer support, good luck getting a response. I ain't never buying from Dr. Martens again, that's for sure.
Disappointed with Dr. Martens Lexington Gaucho Boots - Sole Cracked in 2 Years
I gotta say, I was really diggin' the style of them Dr. Martens Lexington Gaucho boots. So, I went ahead and bought 'em, thinkin' they'd last me a good long while. But, lo and behold, just 2 years later, the sole done cracked on me. I went to the official store, but they ain't got no repair service. And, to make matters worse, the boots done run outta warranty. So, I looked into gettin' 'em fixed elsewhere, but it's gonna cost me almost as much as I paid for the boots in the first place! Ain't no way I'm buyin' any more boots from Dr. Martens, no matter how fly they look.
Disappointing Quality: A Review of My Recent Boot Purchase
I got me a pair of these boots a decade ago and I was so in love with them that I wore them out. But now, I'm sad to say that the quality ain't what it used to be. My new pair started breaking down just a month after I started wearing them. The heel loop tore out way too easily. As you can see in my pics, it was barely attached to the boot in the first place. It's a real shame that the workmanship is so shoddy now.
I reckon I'll have to find me a new brand for my next pair of boots. This is real disappointing.
Mixed Feelings: My Experience Shopping on the Dr. Martens Website
I was pretty disappointed with my experience on the Dr. Martens website. I mean, I was excited to get my hands on a pair of those iconic boots, but the whole process left me feeling a bit let down.
First of all, I was drawn in by the promise of a 10% discount on my first order. I mean, who doesn't love a good deal, right? So, I signed up for the email list and eagerly awaited my discount code. But when it finally arrived and I tried to use it, I was met with an error message. What gives?
I reached out to the company to see what was going on, and they told me that the item I was trying to purchase was excluded from the discount. Okay, fair enough. But here's the thing - nowhere on the website did it say that certain items were excluded from the discount. I felt like I had been misled.
Despite this hiccup, I did end up purchasing a pair of boots from Dr. Martens. And I have to say, I'm pretty happy with them. They're sturdy, comfortable, and have that classic look that I was after. But I can't help feeling like the whole experience could have been smoother.
Overall, I'd say that Dr. Martens is a decent place to shop for boots. Just be aware that their discount offers may not be as straightforward as they seem.
Disappointed with Dr. Martens Sandals: Uncomfortable Fit and Sliding Strap
So, I've been wearing Dr. Martens for a while now and I gotta say, these sandals are not living up to the hype. I don't know if it's just me, but they're hurting my feet in a weird spot right above my toes (check out the pic I posted). I've never had this problem with my other DMs, so I'm not sure if I just got a bad pair or if this is a common issue.
On top of that, the back strap keeps sliding to the side, which is super annoying and makes them even more uncomfortable. I'm not really feeling these sandals anymore, but they cost me a pretty penny at ?139.05, so I feel like I gotta tough it out and keep wearing them. I mean, what else am I supposed to do?
Overall, I'm pretty disappointed with these sandals. I was really excited to add them to my DM collection, but they just don't fit right and aren't as comfortable as I was hoping. Maybe I'll try breaking them in more or something, but for now, I'm not loving them.
Bad Experience with Dr. Martens' Online Store: Inconsistent Sizing and Poor Customer Service
I recently had a bad experience with Dr. Martens' online store. I wouldn't recommend buying from them. Their customer service is not good. I had trouble with the sizing of the shoes I ordered. They were inconsistent and didn't fit me properly. To make matters worse, they charged me a $7 fee to restock the shoes. I had to wait 30 days to get my money back so I could buy another pair in a different size. It was a huge hassle to deal with this company. I feel like they're trying to trick people into paying more fees by manipulating their sizing. If you have any problems with Dr. Martens, you should report them to the FTC. They need to investigate this company's shady practices.
Overview of Dr. Martens complaint handling
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Dr. Martens Contacts
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Dr. Martens phone numbers+1 (800) 810-6673+1 (800) 810-6673Click up if you have successfully reached Dr. Martens by calling +1 (800) 810-6673 phone number 0 0 users reported that they have successfully reached Dr. Martens by calling +1 (800) 810-6673 phone number Click down if you have unsuccessfully reached Dr. Martens by calling +1 (800) 810-6673 phone number 0 0 users reported that they have UNsuccessfully reached Dr. Martens by calling +1 (800) 810-6673 phone number
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Dr. Martens emailssara.lahaie@drmartens.com94%Confidence score: 94%Supportnatalia.chafer@drmartens.com93%Confidence score: 93%recallinfo@drmartens.com92%Confidence score: 92%Support
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Dr. Martens social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025
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