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Famous Footwear Customer Service Phone, Email, Contacts

Famous Footwear
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1.4 113 Reviews

How responsive is Famous Footwear's customer service?

7 Resolved
91 Unresolved
Very poor 🤒
We don't know much about how Famous Footwear handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Famous Footwear and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Famous Footwear reviews and complaints 113

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Newest Famous Footwear reviews and complaints

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12:00 am EDT

Famous Footwear Mixed Experiences with Famous Footwear

As someone who has been a customer of Famous Footwear for several years, I have had mixed experiences with their products and services. While the selection of shoes is good, I have encountered issues with orders not being processed correctly and poor customer service. On one occasion, I saw a promotion for discounts but was not honored at the checkout. Despite some positive experiences with the store staff, there have been instances of unhelpful and disrespectful behavior. Overall, Famous Footwear has its strengths in product variety but needs improvement in consistency and customer service.

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12:23 pm EDT
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Famous Footwear This was a great experience!

This was a great experience! I originally went into the store and located the shoe I wanted to buy but they didn't have my husband's size. The store manager directed me to order online, that it was free shipping and that I would receive the shoes within 5 days. The site was easy to surf and very user friendly. I found the shoes easily, ordered them and actually received them in 2 days!

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8:47 am EDT
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Famous Footwear Great Service

I was at store 351 the other day, at 555 E Wetmore Road in Tucson. Everyone including the manager was professional, friendly and helpful. The manger explained that one foot was bigger than another whenI asked the question. My sales associate was Angel. He was great helping me find exactly what I wanted. They are lucky to have him as a sales associate. He even helped with training a new sales associate on the register to ring up my sale. I definitely will be shopping a lot at this location.

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Is Famous Footwear legit?

Our verdict: Complaints Board's thorough examination reveals Famous Footwear as a legitimate entity with notable strengths. Despite a 7% resolution rate on customer complaints, which invites a closer look, Famous Footwear stands out for its commitment to quality and security. Clients considering Famous Footwear should delve into its customer service record to gauge compatibility with their expectations.

Famous Footwear earns 91% level of Trustworthiness

Perfect Trust Endorsement: Famous Footwear achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Famous Footwear. The company provides a physical address, 2 phone numbers, and email, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Famous Footwear has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Famousfootwear.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Famous Footwear as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

According to our analysis, Famous Footwear appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

We looked up Famous Footwear and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Famousfootwear.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Famous Footwear has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 98 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website associated with Famous Footwear sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
  • We conducted a search on social media and found several negative reviews related to Famous Footwear. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Wide Selection of Brands
    2. Frequent Discounts & Sales
    3. Rewarding Loyalty Program
    4. Convenient Online & In-Store Shopping
    5. Free Shipping for Members
  1. Cons
    1. Limited high-end brand selection
    2. Inconsistent in-store inventory
    3. Competes with larger e-tailers
    4. Fewer niche shoe options
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Famous Footwear Another awesome shoe store with great promotions

Another awesome shoe store with great promotions. I have ordered from this site several times and have had no issues-shipping is $4.50. They have a great selection and I always shop by %age off because even some of these selections are cute. Have had absolutely no problems with this retailer. An added plus is that if they don't have the shoe in your size, you can enter your email and they will notify you when they do. They also offer rewards and will send you a coupon for money off when you have reached so many points. Happy shoe hunting!

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Famous Footwear Great service

I'm sorry so many people have had trouble with this company, however, I am not one of them. I ordered 3 pairs of shoes from Penneys and Belk's they were all the same shoes, different colors. Neither store had one of the colors I really wanted, when I happened up on the page of famous footwear. They had exactly what I wanted so I ordered from PayPal. Afterwards I went to reviews and thought I had been cheated from the poor reveiws, but too late.To my shock (after reading some poor reveiws)Famous footwear shoes came in 1st. They were exactly the same/right shoes and they cost less. They were above and beyond what I expected, thank you.

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Famous Footwear Shopping with bodycams

I had a simillar experience at the famous footwear in the Gateway Shopping in Frazer, Pennsylvania. I was met outside of the store as I was exiting my vehichle but a white male with dark glasses on. He stared directly at me and even turned around as I entered the store. I was not greeted when I entered but, boy was I followed and watched and the associates stood at the ends of the aisle. One entered and pretended she was shopping another came stared in my face and asked if I needed help. This went on the entire time I shopped. Additionally, there was this obnoxious male intently watching and more than likely recording me while talking very loudly in spanish into his headset. While all this was going on the white woman and children were able to shop without this type of harrasment When I went to the register there was no one to wait on me although a white women followed me to the register and stood in back of me (security). Finally after having a discussion with the male security person one of the associates finally came over to wait on me. The first thing she said was oh so you decided to take the initial two pairs. Another associate had tried to get them from me and take them up front. When I asked another associate while shopping about a particular brand of shoe, even though she was wailting on another customer she was going to escort me back to the shoes against the wall while indicating that they were not on those racks(meaning the clearance rack). I chuckled to myself it's not as if this store coud be classified as a high end shoe store. The implication that a 39.99 dollar shoe was beyond my reach. Well when I finally arrived at the register there was no one to wait on me although there was a security person who had tailed me to the register and stood behind me. While I stood there the associate was talking to the spanish speaking person although at this point his loud obnoxious conversation had finally ended. Well, I was asked if I had a rewards card. I said no not with me. I was than asked for my surname I asked what for I was told so that she could look it up to see if I had any points. This is strange because when I've shopped in Exton or other retailers they ask for your telephone number. She then asked for zip code. Than she asked for my first name again I asked why. She said, that there were five people in that zipcode with the same last name. So, I gave her my first name. Then sh started on my address yelling my full address across the store. I asked her why did she need all that information because I knew that none of the other five people with my last name had my first name. She then instructed me to tap a green button indicating that this was the correct address. All the while the hispanic/latrion person was punching information into his devive with another female standing along side of him making sure he got it all. All of this for a 32.50 purchase needless to say I will not be shopping in famous footwear again. It's no wonder these brick and mortar stores are going under and no wonder there is so much identity theft. Oh, I was not even thanked for the purchase and then another other the workers who was pretending to shop followed me towaard the door so I stopped so he grabbed up a pair of shoes and asked the clerk to put them on hold. He felt foolish so he lowered his head and left the store very quickly. When I said that this ordeal was like tryng to get out of the country or better yet into the country. I was told nastily by the associate that she was only trying to save me some money. I wondered was it her money or my money. By the way after all that I was told that I had not earned enough points for a reward it would be the next time. Whats strange is that the associate at the Exton store told me the same thing the last time I purchased shoes at that store.

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2:27 am EST

Famous Footwear Manager behaviour

The manager, Grace was very rude to me. She asked me to be a rewards member and I said no and she said that it is required for me to check out. She is lying to customers for accounts. This is not okay! She is forcing me to sign up for an account when I said no.

More than that, she was speaking so rudely to her coworkers. I understand she is the manager but there is a proper way to talk to staff. She was even talking down to her. I do not remember her name but a brown girl.

Grace needs to be reprimanded. Her behavior is not okay. I will never shop at Famous Footwear again

Desired outcome: I would like an apology but more importantly to stand up for the staff she was being so rude to. Someone from the company needs to look into this.

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8:00 pm EDT
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Famous Footwear Famously Reward Card

Hi, I have been trying to resolve my issue when I first applied for the famously reward card, but I have never received the card at all and I wasn't able to register it online to make any payments, so I had no choice but to close my account down, since I can't make any purchases or payments on it and now I am getting calls demanding for late payments and so I don't think I should pay for late fees if I never got a card in the first place and that was 10 months back. I would like to make the payment for the product I bought and nothing more. I had been trying to resolve this matter, but no one wanted to be able to help, so I gave up and stopped trying to reach someone who could really help me out. I just want to be able to pay for the product I got and just not ever apply for the card again. My credit went to [censored] once I applied for the card and never received it. Any response will be greatly appreciated. Thank you

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12:51 pm EDT
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Famous Footwear Reward points

I was at Famous Footwear at the # 1710 Mesa Grand Shopping Center located 1809 S Stapley Dr Mesa Az 85204 And the associate was 234028, When checking out she asked if I wanted to use my points.. I advised her several times no that I wanted to save them to use for a future shoe, but they had but not in my size so I have to go to another location. As I got home from the which was 2 hours later. I looked at my receipt and she did use my points. I called the store and she informed me that if I returned the shoes that I would loose the points.. Very upset about the whole situation. I do not understand why she did what she did using my point when I simply said NO

Desired outcome: I will call the complaint office

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1:17 pm EDT
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Famous Footwear Famous Footwear online account

I tried to log into my Famous Footwear online account today and I'm unable to get past the recent addition of a security challenge from "acquire1.comenity.net Additional security check is required". I know I've probably tried it at least 50 times this morning. Every time I finish the challenge, it pops up again. This is not the only website I need to do this on, so I am very familiar with the process. I called Customer Service and except for sending me a change of password email, which I don't want, they told me I just need to keep doing it. I asked them to please forward my issue to tech support, and I hope they did. I think something is not working, as it will go away after I've completed the challenge and then pop right back up again.

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9:19 pm EDT
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Famous Footwear In store customer service personnel

I was at Famous Footwear located at Union Lake Crossing, Millville NJ on 7/6/23 @ 2:PM. There was a rack of sneakers that had a sign above it "Buy one get second one 1/2 off." I was putting the second box of sneakers in my cart when a Sales Associate came by & abruptly took the sign down. She said the sale was over yesterday. No where on that sign did it have that marked. I put the second box of shoes back on the shelf & went to the counter to pay. There was another Sales Associate there. I told her what occurred. This is what she said to me "that's right the sale was over yesterday & we just now finding the time to take the sign down." I said it's 2 o'clock in the afternoon & that the sale should still apply to me since it wasn't my doing that the sign was still up. The Sales Associate smirked & laughed at me.

A Merchant's displayed price is an offer for sale of the item on the displayed terms which offer is accepted by the customer upon selection of an item offered. Once accepted the terms are fixed & cannot be altered by the Merchant.

Desired outcome: Sale price should have been honored. Reprimand the disrespectful employees that were on that day. They were rude, condescending & a very poor representation of your company. The associate # on my receipt is 323609.

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3:31 am EDT

Famous Footwear The way I received a few shipments

I received a few shipments where shoes where brown in a box and I spoke to an associate and I don’t remember her name but she was the addicted who issue a z6.99 credit for the blow fish sandals they look worn and all the nine shoes except the Nike men’s air max and then I got an order later on the 21 that was the same way. The associate lady I spoke to promised me she she woukd issue every single point back for the whole whole

Order because she felt bad for the way I receive the first order which didn’t Hellen: I would love for you to listen to the call for the first get was don’t one the 21 and when I talked a regular associate she was rude sumo so asked for a manger and got windakk he he basically called me in a liar without saying the words so I need you to listen to the phone called for for today on the 23 there were wmseverak phone calls with him snd he doesn’t let you speak and now I want to return every shipment that comes in. I solved more that a couple thousand dollars in order and I have soooed at your store for years and I have never In countered I anything like this ver. Look yo my account and you will see ireourchased some

Of the shoes and I fanged my mind in other because I was afraid to getting tbrn thst way again. I need some kne to clam ‘em omesd. 661-699-8217z this is serious and I was treated very pourrly embo customer should Eve have with this. When someone is said like it wa in the first conversation with the who was very nice and helpful bu then didn’wolloemthriuth and then for eindak

And dawn Tomtreat me and talk to me the way they did is not very good customer service and should be am working as one. They are representing your storei woukd accept a call back promptly. I did have buy one get one half off shoes except name brands and that also did not reflect on my online orders.

It way too much t to type so I would love the chance to speak to someone who will treat me with respect.

Thank you

Desired outcome: I want someone to call me back season [protected]. But I want someone who treat me with respect to me

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Famous Footwear Famous Footwear's Customer Service Fails to Deliver on Refund

I bought two different shoes from Famous Footwear's website and when I received my order, I was surprised to find that I had received two pairs of the same shoes. I called customer service on March 3 to inform them of the mistake and was told to send the shoes back, which I promptly did. The shoes were received by Famous Footwear on March 17, but when I called on March 25 to inquire about my refund, I was told that it would take an additional 10 business days for me to receive my money back.

After waiting for 12 business days, I called again to ask about my refund. The customer service representative informed me that when I called on March 25, I should have been given the option to receive a refund or a replacement pair of shoes. However, I had clearly stated that I wanted a refund and not a replacement pair of shoes. The representative then told me that my refund would be processed, but it would take another 10 days for me to receive my money back.

I find it frustrating that I have to wait even longer to receive my refund because of a mistake made by Famous Footwear. It seems like listening to customers is not a priority for them. I will not be shopping with them again in the future.

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Famous Footwear Gender Discrimination at Famous Footwear: My Disappointing Experience

I went to Famous Footwear today to buy some Vans. The manager walked right up to me and said, "I need to take your messenger bag." I said, "I can't, my wallet, iPhone, iPad is in it." She continued to be persistent while women were walking in with their huge potato sack purses. I said, "Why aren't you asking these ladies to put their purses behind the counter?" She said, "Because yours is a messenger bag not a purse." I said, "I won't, sorry. This is my purse, it's 2016, and guys have bags to put all their tech stuff in." She said, "Fine, but I will be watching you." So I tried on the shoes, then put them back. I was so put off by the situation.

I proceeded to talk to her at the counter and told her I was being racially pointed at because I am a man, and you just lost a $60 sale (I spoke softly to her, by the way). I asked her for her first name as her badge was flipped over. She said, "Leave now." So I wrote a 1-star review on Yelp! and called her division manager.

So to all my Facebook buddies - if you ever need a pair of running or walking shoes, boycott Famous Footwear! Or do what my friend Josh does - go to "DSW"!

I was really disappointed with the way I was treated at Famous Footwear. It's 2016, and men carry bags too. I don't understand why the manager was so insistent on taking my messenger bag when women were allowed to carry their purses. It felt like I was being singled out because of my gender.

I tried on the shoes, but I was so put off by the situation that I ended up not buying anything. I spoke to the manager at the counter, but she was unhelpful and rude. I felt like I had to leave the store.

I wrote a 1-star review on Yelp! to let others know about my experience. I also called the division manager to complain. I don't think anyone should be treated the way I was at Famous Footwear.

If you're looking for a place to buy shoes, I would recommend going to DSW instead. They have a great selection, and I've never had any issues with their staff.

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Famous Footwear Famous Footwear's Online Order Fail: Frustrating Experience with Refunds and Customer Support

I recently bought some shoes from Famous Footwear's store in Phoenix, AZ. They told me that I had to order them online and have them mailed to me. I waited patiently for 5 days, but then I got an email saying that they couldn't fulfill my order because they didn't have the shoes in stock. They promised to refund my money in 1-3 business days, but it's been 2 weeks and I still haven't received my refund. This is really frustrating because I was hoping to use that money to buy a gift for someone special during the holidays.

I tried going back to the store to see if they could help me, but they just told me to call the customer support number. I've been calling every day, but the wait times are ridiculous - sometimes I'm on hold for 50-70 minutes, and the longer I wait, the longer the wait time gets. I've also been emailing them nonstop, but they keep telling me that it will take 5-8 business days to get back to me. But that was 2 weeks ago, and I still haven't heard anything.

I'm at my wit's end. Why did they even sell me a shoe that wasn't in stock? It seems like they're quick to take your money, but they take forever to refund it. I finally managed to get through to a customer service rep after waiting for 40 minutes, and they told me that they have to send me a check, which will take another 2-3 weeks to arrive. That's well past the holidays, so I'm basically screwed. They can't even credit the money back to my card.

I'm really disappointed with Famous Footwear and I don't think I'll be shopping with them again. It's just not worth the hassle.

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Famous Footwear Disappointing Customer Service Experience at Famous Footwear: A Review

I recently had an experience with Famous Footwear that left me feeling extremely frustrated and disappointed. I had ordered a pair of women's sneakers in my usual size of 8, but when they arrived, they were at least half a size too big. I called the customer service line to inquire about what size I should exchange them for, given the conversion in sizes.

Unfortunately, the representative I spoke with was not very helpful. They told me that I would need to send the shoes back for a refund and then repurchase them in the correct size. This process would take weeks, which was a major inconvenience for me. When I asked to speak with a supervisor, I was put on hold for a long time and eventually told that no one was available.

The representative I spoke with was also extremely rude and talked over me when I tried to explain my situation. They seemed unfamiliar with the products they were selling and were not able to provide me with any useful information. When I asked when I could expect to speak with a supervisor, I was told that they were handling many calls and would not be available anytime soon.

I was so frustrated with the service I received that I decided to return the shoes and never shop at Famous Footwear again. Despite my efforts to avoid this situation by calling ahead, the staff at Famous Footwear were not able to provide me with the assistance I needed. I was disappointed that they were not willing to make an exception for me or offer any kind of solution to my problem.

Overall, I would not recommend shopping at Famous Footwear based on my experience. The service was so poor that it outweighed any positive aspects of the products they sell. If you're looking for a reliable and helpful retailer, I would suggest looking elsewhere.

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Famous Footwear Disappointing Experience with Famous Footwear's Online Service: Cancellation Without Consent and Lack of Honor for Discount

I recently had an experience with Famous Footwear's online service, and I must say, it was quite disappointing. I have never felt so degraded and disrespected by a company before. I don't understand how they can call themselves "famous" when they can't even distribute footwear properly. My daughter, Becky, ordered a beautiful pair of black angular Doctor Martens from their website, and we were both so excited to receive them. However, a fortnight later, we still hadn't received the shoes, and our order was cancelled without our consent. I was so upset when I received the email informing me of the cancellation, and to make matters worse, they didn't even honor the discount we had initially received.

I must say, I have never regretted a purchase so much in my life, not even the lingerie I bought at Costco that ripped upon contact (my husband was not impressed). I felt so disrespected and mistreated by Famous Footwear, and I would not recommend them to anyone. I plan on calling Dr. Marten himself to complain about the way we were treated. It's just not right to treat customers this way.

Overall, I was extremely disappointed with Famous Footwear's online service, and I would not recommend them to anyone. The cancellation of our order without our consent and the lack of honor for our initial discount was just unacceptable. I hope they can improve their service in the future, but until then, I will not be shopping with them again.

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Famous Footwear Unwelcoming Attitude at Famous Footwear: A Goth's Experience

I recently visited Famous Footwear in search of a new pair of Demonia platform boots. My old pair had been destroyed by my ferret, and I needed a new pair ASAP. Unfortunately, my experience at Famous Footwear was less than stellar.

Upon entering the store, I immediately felt judged by the employees. They all looked like preppy teenage girls who were getting ready for a hot girl summer. As a goth, I am used to being judged, but I still don't appreciate it. I firmly believe that judging someone for who they are is worse than robbing a bank.

Because of the looks I received from the employees, I didn't bother asking them for help. Instead, I searched for the platform boots on my own. I looked in every aisle multiple times, but I couldn't find them. This led me to believe that the preppy teens were discriminating against me because of my goth appearance.

Feeling upset and frustrated, I went to the back of the store where the high heels were. I was the only one in the aisle, so I decided to mix and match all of the high heels out of pure rage, my ADD, and my scoliosis. It was a small act of vengeance, but it made me feel better.

Overall, my experience at Famous Footwear was not great. I felt judged by the employees and discriminated against because of my goth appearance. I hope that in the future, Famous Footwear will be more welcoming to people of all styles and backgrounds.

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Famous Footwear Famous Footwear Review: Comfy Slippers, but Email Nightmares and Hassle with Returns

I gotta say, I liked the slippers I got from Famous Footwear (famousfootwear.com). They were comfy and cozy, just what I needed for lounging around the house. But then, oh boy, did they start bombarding me with emails. I'm talking once a day, sometimes even twice a day! I tried clicking "unsubscribe" at the bottom of the emails, but it didn't work. I tried it a couple times, but no dice. So I decided to send them an email asking to be taken off their list. I got a response from Nicole on February 12th saying she'd do it, but it might take up to 10 days. Alright, fair enough. But then, on February 22nd, I got a response from Daniel saying the same thing. Hmm, starting to feel like they're just trying to stall me here.

So, I decided to return the slippers. I went to a local store, but they couldn't find my purchase using my email address. Weird, right? Especially since I had just gotten another email from them that very morning on February 29th. So I went back home and found my email receipt with the barcode to return an item. I took that back to the store, but it still wouldn't pull up the order. The employee tried using my email address, but no luck. Meanwhile, I'm still getting emails from them - I've gotten three more in the last two days! Finally, the employee said she'd take me off the email list and refunded my money. She was really helpful, but man, what a hassle.

I still get at least one email a day from Famous Footwear, sometimes even two. I mean, come on guys, ordering online is supposed to be easy and convenient. This has been a total nightmare. I'm never buying anything from them again.

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Famous Footwear Disappointing Online Experience with Famous Footwear: Missing Package and Poor Customer Service

I recently made an online purchase from Famous Footwear, as the shoes I wanted were not available in-store. The delivery was prompt, but unfortunately, the box contained two different sizes of shoes. While this was a bit frustrating, I decided to return the shoes in-store and re-order them online. However, my second order never arrived. According to FedEx, the package had been delivered, but I was home all day and could not find it anywhere. I contacted FedEx, who investigated the matter and advised me to wait 24-48 hours. After this time had passed, I contacted them again and was informed that the package could not be traced.

I then contacted Famous Footwear to request a refund, but was told that I would have to wait a full week before they could process it. This was despite the fact that FedEx had confirmed that the package was missing. I was disappointed with this response, as any other online retailer would have issued a refund in these circumstances.

Overall, my experience with Famous Footwear's online service has been poor. While I have had positive experiences in-store, I find it more convenient to shop online. However, I will not be ordering from them again, as the customer service has been lacking. I have since ordered the same shoes from Kohl's, for only a dollar more, and have had a much better experience. If the shoes I want are available in-store, I will consider purchasing them from Famous Footwear, but I will not be relying on their online service again.

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Famous Footwear In-depth Review

In summary, Famous Footwear website is good place for buying shoes. They have many brands and styles, but sometimes site can be slow on mobile. Prices are okay, often they have sales. Customer service is helpful, and they have good return policy. Shipping is standard, not too fast but not slow. They care for environment and community. Overall, shopping experience is mostly positive with some areas for betterment.

Website Navigation and User Experience

  1. Ease of Use - Website is easy to navigate, but sometimes can be little slow.
  2. Website Design and Layout - Design is simple, not too modern but functional.
  3. Mobile Responsiveness - On mobile, site can be slow and not as easy to use as on computer.

Product Selection and Variety

  1. Range of Brands - They have many brands, from very known to less popular.
  2. Styles and Sizes Available - Good variety of styles and sizes, but sometimes popular sizes run out.
  3. Availability of New Arrivals - New shoes come often, but best to check site regularly for them.

Product Quality and Durability

  1. Material and Craftsmanship - Shoes are good quality, seem to be made well.
  2. Longevity of Products - Shoes last good amount of time, depending on brand.
  3. Customer Reviews and Ratings - Reviews on site help to know what other customers think.

Pricing and Value for Money

  1. Comparison with Competitor Pricing - Prices similar to other stores, sometimes better with sales.
  2. Sales and Discounts - Sales happen often, good to wait for them for best prices.
  3. Rewards Program and Member Benefits - They have rewards program that gives discounts and special offers.

Customer Service

  1. Responsiveness to Inquiries and Issues - Customer service is good, they answer questions and solve problems.
  2. Return and Exchange Policies - Returns are easy to do, and they give time to decide.
  3. Support Channels (Phone, Email, Chat) - They have different ways to get help, including chat which is very convenient.

Shipping and Delivery

  1. Shipping Options and Costs - Different shipping options available, cost is standard.
  2. Delivery Timescales - Delivery time is usual, not too fast but within normal range.
  3. Packaging and Condition Upon Arrival - Shoes come in good condition, packaging is okay.

Payment Options and Security

  1. Available Payment Methods - Many payment options available, very convenient.
  2. Security of Transactions - Transactions feel secure, no problems with payment.
  3. Financing Options - They offer some financing options, good for people who need it.

Loyalty Programs and Promotions

  1. Details of Loyalty Programs - Loyalty program is detailed on site, gives good benefits.
  2. Frequency and Quality of Promotions - Promotions happen regularly, they are good quality.
  3. Exclusive Member Offers - Members get special offers, it is worth to join.

Customer Feedback and Testimonials

  1. Positive Experiences Shared - Many customers share good experiences, they are happy with purchases.
  2. Criticisms and How They Were Addressed - Some criticisms, but Famous Footwear works to fix issues.
  3. Overall Customer Satisfaction - Most customers are satisfied with their shopping.

Social Responsibility and Sustainability

  1. Ethical Sourcing and Production Practices - They say they care about where shoes come from, but not much detail.
  2. Environmental Initiatives - They have some environmental initiatives, good for planet.
  3. Community Involvement - They are involved in community, help with different programs.

Return and Refund Experience

  1. Ease of Initiating Returns - Easy to start return process, instructions clear.
  2. Refund Timeliness - Refunds are given in good time, not too long to wait.
  3. Customer Satisfaction with Resolution - Customers seem happy with how returns and refunds are handled.

Overall Shopping Experience

  1. Summary of Pros and Cons - Pros: good selection, regular sales, helpful customer service. Cons: mobile site could be better, popular items sometimes out of stock.
  2. Recommendations for Improvement - Improve mobile site speed, keep more stock of popular sizes.
  3. Final Verdict and Rating - Overall, Famous Footwear is good place to buy shoes, with room for some improvements. Rating: 4 out of 5.
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For more details, you can visit [Famous Footwear Customer Service Phone Number (888) 869-1053, Email, Help Center](https://famous-footwear.pissedconsumer.com/customer-service.html).

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