Famous Footwear Complaints & Reviews

Famous Footwear / service

Aug 14, 2019

Yesterday I went in the store and found 3 pairs of shoes that I like.I brought them (without the boxes)on front to pay and the cashier named Cindy looked at me so rude and said "I cannot do anything with out the shoes boxes". So I said sorry and went on the back with her to help her find...

Famous Footwear / store service

Aug 10, 2019

Good Morning, I am a rewards members for years now and I have been shopping at your stores for a years as well. I purchased a pair of shoes but they did not fit so I needed to exchange them but the store I bought them from did not have a smaller size. So I went on the app and found out the...

Famous Footwear / customer service

Aug 01, 2019

Associate 247766 Transaction 9693. I purchased 2 pairs of (same style, different colors) Madden Girl sandals for my daughter on 7/28. Took them home, she tried ONE pair on an and did not care for them. I returned them both to the store the very next day and the sales associate accused me...

Famous Footwear / customer service sucks

Apr 22, 2019

The people working at Guam Famous footwear are very rude and unprofessional. I just recently bought two items them because of their promo aand also because I wanted to use my rewards points. I was overcharged and came back to get it fixed. But the ones in charged gave me bad looks and made...

[Resolved] Famous Footwear / store manager - alyssa barrera

Feb 11, 2019

I placed an order on february 4, 2019 for one pair of shoes to be shipped to the store. When I came in to check if they had been shipped on february 11, 2019 the store manager alyssa sent one of her workers to check the mail box (mind you she gave him vague directions for his first time...

Famous Footwear / customer service

Jan 08, 2019

My sister and I went into this location today, january 8th 2019 at 6:51p.m. I needed to exchange some boots that I bought online and the two associates there were very rude. They complained about the box the shoes were in because it was a little damaged. I recieved it that way. When I...

Famous Footwear / harassed by a racist employee/discrimination

Oct 22, 2018

A friend and I walked into famous footwear in coloradosprings off north nevada obviously to look for a pair of shoes. I thought that's what you do when you go into a shoe store. We weren't there but 5 minutes. My friend went to the men's section and I went to the women's clearance section...

Famous Footwear / $55 roxy shoes

Oct 09, 2018

Famous FootwearI got a pair of $55 (roxy) shoes and three months later the material in the back was coming apart from soul. I have never in my life had this happen I take really good care of my shoes. They normally last me a long time. I really wanted to go in the store and be like, what the heck!...

Famous Footwear / online order

Aug 28, 2018

Placed order 8/20/18 and received tracking info 8/20/18 but nothing has been shipped. Credit card was charged but no shipment has been made. I was on hold for 1 hour 23 minutes before giving up last night (8/27). On hold again after confirming with FedEx that the tracking number is correct...

Famous Footwear / adidas sneaker

Aug 24, 2018

I order on line a pair of Adidas Sneakers size 2 for my son and a few days later they mailed me a pair of Adidas boots size 4., even though in the invoice that came with the order it was showing the correct shoes. I called to customer service and they where asking me to return then to...

Famous Footwear / Customer Service

Aug 23, 2018

My names is Melissa Fontenot [protected], I am a very frequent customer as you can see by my reward card. I do just about all my shopping at the Riceland Pavilion in Baytown Texas. I was really happy when y'all reopened it after hurricane Harvey. On 8/11/2018 (tax free weekend & BOGO 1/2...

Famous Footwear / poor mgmt

Aug 22, 2018

Hello. I am very upset about a visit to your Durango store this afternoon. I ordered 2 pairs of shoes online and they did not fit. I called customer service to inquire how to return and was instructed to return in store. Keep in mind I have to drive an hour to the nearest store...

Famous Footwear / sales associate/manager

Aug 21, 2018

Yesterday 08/20/18 I went into the Famous Footwear store at 6010 W 86th St, Indianapolis, IN 46278. As I walked into the store I was greeted by a young lady named Alicia (whom was very polite and helpful). I headed to the store to purchase bigger shoes, nothing in particular in mind, at...

Famous Footwear / employee

Aug 19, 2018

I went on line looking for a pair of puma sneakers and the store that had the ones and the size I needed is the crossings in tannersville pa it took me over an hr to get there . When I looked for the sneakers they weren't on the shelf the size I wanted, so I asked an employee and she told...

Famous Footwear / racial profiling/ discrimination

Aug 14, 2018

8/6/18 @ between 3& 3:10pm Famous Footwear in Lee Summit. Started walking in store and just trying to look for shoes foe my daughter for school, while waiting for my oldest Daughter on her Interview in another store on the strip. As we're looking for shoes for school in about the first...

Famous Footwear / online ordering

Aug 13, 2018

Famous FootwearI was at vintage faire mall Modesto here in Modesto California last night saw some shoes but left and went to another store. When we came back the store was closing so we opt to order online which we did, we got a order number saying our order will be ready for pick up by 12 the next day...

Famous Footwear / customer service

Aug 09, 2018

Place order on July 28, 2018, online. Northern California fires start in Lake County and Mendocino County. Eventually everybody starts getting evacuation on cell phones. I call and as my story says the female customer rep tells me if it can't be delivered your post office which is closed...

Famous Footwear / i’m complaining about service in your flemington, nj store

Aug 09, 2018

Today we went to FF in Flemington. My husband is handicapped & walks with a walker or a cane. There was a cart right outside our car so he didn't need the walker . When we got into the store, we asked for the stockingettes to use. She never answered the question but barked orders in front...

Famous Footwear / Honest exchange

Aug 03, 2018

I hate to be that customer who complains about customer service but i am very bothered by an experience i had in the middletown ny store today. Over the past month or so, my family and i have spent hundreds on new shoes within the store and also online. Bogo is my favorite time to shop a...

Famous Footwear / return policy

Jul 28, 2018

Famous FootwearI purchased a pair of sneakers on 6/13 an wore them once. The sneakers are so uncomfortable that I never wore them again. I tried to exchange them on 7/28 as I've been to busy to get there any sooner. Was surprised when they told me because they were worn I could not exchange them. Sometimes you...

Famous Footwear / cashier

Jul 10, 2018

I can not express how uncomfortable I felt in this store. The man that was working, associate number 242594 at the Seaside Factory outlet was very inappropriate. He kept stalking me up and down the isles. He would stand in an isle across from me and just stare at me. Then he would move to...

Famous Footwear / unassigned gender for kid shoes

Jun 17, 2018

I went shopping for my son and I came to realize that the kids shoes were all mixed up. I wasn't sure why at first. My son really liked some summer shoes. I then asked the employee if the shoes were boy or girl shoes. He answered that the kids shoes were no longer being assigned a specific...

Famous Footwear / customer service

May 10, 2018

I went to the store on Wednesday where I wasn't greeted or spoken to. I tried asked for help and the two associates that I saw were just standing around and talking. It was so disrespectful. When I walked to the register to pay I was not asked if I found everything ok. They just kept...

Famous Footwear / manager skills

Apr 29, 2018

on GUAM I bought a pair of walking shoes and the insole was sticking out and poking the heal of my foot, the manager NIKI no last name was given to me, was giving me and my wife such a hard time like we were low-life's trying to steal something. she really talked down to us and gave us bad...

Famous Footwear / customer service

Apr 15, 2018

Famous FootwearMy husband bought me a pair of converse Friday night (4/13) I didn't like them and tried to return them on Saturday. The girl was very rude and told me that they were "worn out" and I couldn't return them. I just left because I was so upset with the way she talked to me. My husband went...

Famous Footwear / blank return merchandise card

Apr 14, 2018

Hello, I returned a pair of boots on Feb.15th 2017 and the associate gave me a merchandise card for what I thought was for the amt of $35.56. I put it in my handbag with the receipt wrapped around it so I knew the amt it was worth. I just recently found it in my handbag and proceeded to...

Famous Footwear / customer service

Mar 30, 2018

Upon arriving into the store, around a half hour before closing time which I can understand is cutting it close. I was not greeted not even acknowleged upon arriving in the store. The two women in fact seem annoyed about my arrival when I went into the store on the soul purpose on finding...

Famous Footwear / poor management

Mar 19, 2018

Famous FootwearI visited one of your famous footwear stores yesterday in search of the perfect heels for an upcoming friend's wedding. My teenager and I were excited to find the perfect shoe with a sale sign on it. I found my size and headed to the counter to pay for my newly found treasure. I wa...

Famous Footwear / rock and candy kids boot

Oct 28, 2017

Famous FootwearI ordered a pair of boots and they were shipped on 10/23/2017. We received the boots on Wednesday 10/25/2017. My daughter wore them ONE time and the toes were already scuffed up!!! I took them into a local store for the guy to be very rude and tell me it was "normal" wear! Really!? A $30...

Famous Footwear / customer service/sales associate

Oct 06, 2017

My husband went into famous footwear today (October 5/17) at Tswassen Mills to inquire about rain boots between 1130-130 pst. He spoke with a woman (who appeared to be a manager) to ask about rain boots and sizing for a child. The sales associate refused to help and stated to look "over...

Famous Footwear / service at wallingford connecticut

Sep 19, 2017

There was a blonde female sitting on the benches on her phone when I had first entered the store. She might've not noticed me but after a few minutes she realized I was in the store and greeted me. She was very unprofessional and rude. I had to return at a later time due to the shoes being...

Famous Footwear / famous footwear

Aug 23, 2017

I order size 7 mens and they gave me size 7c which is for super little kids. Are you kidding me? How do you get that mixed up? The people who package this stuff do not have any commitment to their work Then I gave them another chance and ordered vans size 7... They gave me size 7...

Famous Footwear / service

Aug 20, 2017

Famous FootwearI went to your store in a Rundle mills mall yesterday. The line was long but only one person working the register. I asked the person who appear to be the manager if there was somebody else on the register and she said no. She was on her phone, loudly laughing and walking around and...

Famous Footwear / store manager

Jul 27, 2017

I visited your store in Kailua Kona on the Big island of Hawaii, while I was paying for my purchase at the check out register, your store manager who was a mid age man speaking to the cashier in a very aggressive tone of voice and scholding her for a mistake on my transaction saying to her...

Famous Footwear / prejudice manager

May 03, 2017

I went into a Famous Footwear in San Marcos Texas today and felt humiliated. I went to buy my 5 year old daughter a pair of converse or adidas for her birthday party this weekend. So I started browsing around and saw the Adidas was on sale for 29.99, so I said that's a bargain plus I'm a...

Famous Footwear / Very bad service and company

Apr 26, 2017

I bought three pairs of shoes from Famous Footwear store and had to ship everything back! All three pairs were defective and poorly made and looked nothing like pictures. At first they refused to accept them back, and I wasted a lot of time arguing with them until they finally agreed. Another bad...

Famous Footwear / Customer service

Mar 14, 2017

Today I walked in to the store 15 min before closing I quickly picked out a pair of shoes and I stood in line to check out. In front of me there was a family asking information about a pair of shoes that where not in stock at the store. When the family walked away from the registere I...

Famous Footwear / Return process

Feb 09, 2017

I bought two pairs of shoes from Famous Footwear and both were two small. Famous Footwear customer service rep promised me a refund and I agreed. I decided that refund was a better choice. When I asked for a return label they said they didn't offer return labels. So I ended up paying for...

FamousFootwear / Horrible

Dec 01, 2016

I have purchased a pair of shoes from this company FamousFootwear and received all the conformations. One week passed and I received a message stating that my order was cancelled and refund was issued. I contacted FamousFootwear and asked what was going on but they did not bother to reply. I...

FamousFootwear / Improper data collection

Sep 25, 2016

Clerk demanded my drivers license and scanned it into their computer for return of shoes with a receipt! This is their policy but it not clearly stated online- merely says easy return with receipt and one form of personal ID- nowhere does it say it has to be govt issued and scanned! No...