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Famous Footwear

Famous Footwear

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1 69 complaints
7 resolved 62 unresolved

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Famous Footwear reviews & complaints

Famous Footwear complaints 69

Famous Footwear - I’m complaining about being charged for a online purchase I never received

In the last week I've ordered five pairs of shoes form famous footwear. On 3/26/21 I ordered three pairs, One items was listed as a women's shoe but I received a child's shoe. Returned that item to...

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Famous Footwear - in store customer service

Went to the Kearney, Ne location, as i stepped in I was asked if i had a mask to which i replied are they required? The associate working said no but that she had some available, i then replied is it required? She then said yes so i opted to leave the store. I then asked if I could have Corporates number she was visually upset and went and got what iam assuming her manager and another employee. As they approached they had their badges with their name tags covered so I couldn't see their names she then yells across the room why did I want corporates number I told her that I had a question, she then repeated " But why" repeatedly all the time covering her badge i asked her if she was denying me the number she said they didn't know what the number was, I then observed three other shoppers leaving the store with no mask on, i asked them why they were allowed in but I was not she said they didnt see them. The issue isn't with wearing the mask the issue is the way the "manager addressed the situation . I felt belittled, i have never been treated so poorly! I will never go back to this store and would like this resolved.

Desired outcome: Employee should be fired!

Famous Footwear - Return policy

Buyers beware!!! Before you buy shoes online from famous footwear here's an almost unknown but really fun fact about famous footwear that they don't want you to know….. They will not refund your...

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Famous Footwear - exchanging 2 pairs of shoes to get smaller size.

Doug the store manager was no help at all. I Tried to return shoes for smaller pair but none were in stock so I asked if I could just get in store credit so I could buy them myself online and he wa...

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Famous Footwear - service

Yesterday I went in the store and found 3 pairs of shoes that I like.I brought them (without the boxes)on front to pay and the cashier named Cindy looked at me so rude and said "I cannot do anything...

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Famous Footwear - store service

Good Morning, I am a rewards members for years now and I have been shopping at your stores for a years as well. I purchased a pair of shoes but they did not fit so I needed to exchange them but...

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Famous Footwear - customer service

Associate 247766 Transaction 9693. I purchased 2 pairs of (same style, different colors) Madden Girl sandals for my daughter on 7/28. Took them home, she tried ONE pair on an and did not care for...

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Famous Footwear - customer service sucks

The people working at Guam Famous footwear are very rude and unprofessional. I just recently bought two items them because of their promo aand also because I wanted to use my rewards points. I was overcharged and came back to get it fixed. But the ones in charged gave me bad looks and made me feel unwelcome like they just want me To leave. It was very uncomfortable talking to them. They have no basic good customer service. I came there with a smile and left in a very bad mood.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Famous Footwear - store manager - alyssa barrera

I placed an order on february 4, 2019 for one pair of shoes to be shipped to the store. When I came in to check if they had been shipped on february 11, 2019 the store manager alyssa sent one of her...

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Famous Footwear - customer service

My sister and I went into this location today, january 8th 2019 at 6:51p.m. I needed to exchange some boots that I bought online and the two associates there were very rude. They complained about the...

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Famous Footwear - harassed by a racist employee/discrimination

A friend and I walked into famous footwear in coloradosprings off north nevada obviously to look for a pair of shoes. I thought that's what you do when you go into a shoe store. We weren't there but...

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Famous Footwear - $55 roxy shoes

I got a pair of $55 (roxy) shoes and three months later the material in the back was coming apart from soul. I have never in my life had this happen I take really good care of my shoes. They normally...

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Famous Footwear - online order

Placed order 8/20/18 and received tracking info 8/20/18 but nothing has been shipped. Credit card was charged but no shipment has been made. I was on hold for 1 hour 23 minutes before giving up last...

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Famous Footwear - adidas sneaker

I order on line a pair of Adidas Sneakers size 2 for my son and a few days later they mailed me a pair of Adidas boots size 4., even though in the invoice that came with the order it was showing the correct shoes. I called to customer service and they where asking me to return then to store it by mail and after u do that call again to the customer service so they could send me the shoes that I paid for. So they wanted to keep my money while all the process of return was completed for a mistake I didn't make. More than two weeks later I finally get the right sneakers and I now don't want them because they have made me waste a lot of time and money and I already had to go to the store get another pair. I have made 3 calls to customer service gone to the store and 2 times to fedex., and they still have my money. Is a complete disrespect to the customer
Such a bad service, very very unsatisfied

Famous Footwear - Customer Service

My names is Melissa Fontenot [protected], I am a very frequent customer as you can see by my reward card. I do just about all my shopping at the Riceland Pavilion in Baytown Texas. I was really...

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Famous Footwear - poor mgmt

Hello. I am very upset about a visit to your Durango store this afternoon. I ordered 2 pairs of shoes online and they did not fit. I called customer service to inquire how to return and wa...

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Famous Footwear - sales associate/manager

Yesterday 08/20/18 I went into the Famous Footwear store at 6010 W 86th St, Indianapolis, IN 46278. As I walked into the store I was greeted by a young lady named Alicia (whom was very polite and...

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Famous Footwear - employee

I went on line looking for a pair of puma sneakers and the store that had the ones and the size I needed is the crossings in tannersville pa it took me over an hr to get there . When I looked for the...

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Famous Footwear - racial profiling/ discrimination

8/6/18 @ between 3& 3:10pm Famous Footwear in Lee Summit. Started walking in store and just trying to look for shoes foe my daughter for school, while waiting for my oldest Daughter on her...

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Famous Footwear - online ordering

I was at vintage faire mall Modesto here in Modesto California last night saw some shoes but left and went to another store. When we came back the store was closing so we opt to order online which we...

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