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Famous Footwear Customer Service


Caleres, Inc.

8300 Maryland Ave.
Saint Louis
United States - 63105

Customer Support Phone Numbers

Mon8:00 AM - 8:00 PM
Tue8:00 AM - 7:00 PM
Wed8:00 AM - 7:00 PM
Thu8:00 AM - 7:00 PM
Fri8:00 AM - 7:00 PM
Sat10:00 AM - 5:00 PM
Sun10:00 AM - 5:00 PM

Famous Footwear Complaints & Reviews

[Resolved] Famous Footwear / store manager - alyssa barrera

Grazyleave on Feb 11, 2019

I placed an order on february 4, 2019 for one pair of shoes to be shipped to the store. When I came in to check if they had been shipped on february 11, 2019 the store manager alyssa sent one of her workers to check the mail box (mind you she gave him vague directions for his first time...

Famous Footwear / customer service

Shayla C on Jan 8, 2019

My sister and I went into this location today, january 8th 2019 at 6:51p.m. I needed to exchange some boots that I bought online and the two associates there were very rude. They complained about the box the shoes were in because it was a little damaged. I recieved it that way. When I...

Famous Footwear / harassed by a racist employee/discrimination

Dmd78 on Oct 22, 2018

A friend and I walked into famous footwear in coloradosprings off north nevada obviously to look for a pair of shoes. I thought that's what you do when you go into a shoe store. We weren't there but 5 minutes. My friend went to the men's section and I went to the women's clearance section...

Famous Footwear / $55 roxy shoes

Keisha McKinney on Oct 9, 2018

I got a pair of $55 (roxy) shoes and three months later the material in the back was coming apart from soul. I have never in my life had this happen I take really good care of my shoes. They normally last me a long time. I really wanted to go in the store and be like, what the heck!...

Famous Footwear / online order

Terri Terri on Aug 28, 2018

Placed order 8/20/18 and received tracking info 8/20/18 but nothing has been shipped. Credit card was charged but no shipment has been made. I was on hold for 1 hour 23 minutes before giving up last night (8/27). On hold again after confirming with FedEx that the tracking number is correct...

Famous Footwear / adidas sneaker

A Reyes on Aug 24, 2018

I order on line a pair of Adidas Sneakers size 2 for my son and a few days later they mailed me a pair of Adidas boots size 4., even though in the invoice that came with the order it was showing the correct shoes. I called to customer service and they where asking me to return then to...

Famous Footwear / Customer Service

Melissa Fontenot on Aug 23, 2018

My names is Melissa Fontenot 281-782-7884, I am a very frequent customer as you can see by my reward card. I do just about all my shopping at the Riceland Pavilion in Baytown Texas. I was really happy when y'all reopened it after hurricane Harvey. On 8/11/2018 (tax free weekend & BOGO 1/2...

Famous Footwear / poor mgmt

Hayfactor on Aug 22, 2018

Hello. I am very upset about a visit to your Durango store this afternoon. I ordered 2 pairs of shoes online and they did not fit. I called customer service to inquire how to return and was instructed to return in store. Keep in mind I have to drive an hour to the nearest store...

Famous Footwear / sales associate/manager

jasgar091 on Aug 21, 2018

Yesterday 08/20/18 I went into the Famous Footwear store at 6010 W 86th St, Indianapolis, IN 46278. As I walked into the store I was greeted by a young lady named Alicia (whom was very polite and helpful). I headed to the store to purchase bigger shoes, nothing in particular in mind, at...

Famous Footwear / employee

Sabino Perks on Aug 19, 2018

I went on line looking for a pair of puma sneakers and the store that had the ones and the size I needed is the crossings in tannersville pa it took me over an hr to get there . When I looked for the sneakers they weren't on the shelf the size I wanted, so I asked an employee and she told...

Famous Footwear / racial profiling/ discrimination

Tab44 on Aug 14, 2018

8/6/18 @ between 3& 3:10pm Famous Footwear in Lee Summit. Started walking in store and just trying to look for shoes foe my daughter for school, while waiting for my oldest Daughter on her Interview in another store on the strip. As we're looking for shoes for school in about the first...

Famous Footwear / online ordering

Myrica Smith on Aug 13, 2018

I was at vintage faire mall Modesto here in Modesto California last night saw some shoes but left and went to another store. When we came back the store was closing so we opt to order online which we did, we got a order number saying our order will be ready for pick up by 12 the next day...

Famous Footwear / customer service

Dawn Clark on Aug 9, 2018

Place order on July 28, 2018, online. Northern California fires start in Lake County and Mendocino County. Eventually everybody starts getting evacuation on cell phones. I call and as my story says the female customer rep tells me if it can't be delivered your post office which is closed...

Famous Footwear / i’m complaining about service in your flemington, nj store


Today we went to FF in Flemington. My husband is handicapped & walks with a walker or a cane. There was a cart right outside our car so he didn't need the walker . When we got into the store, we asked for the stockingettes to use. She never answered the question but barked orders in front...

Famous Footwear / Honest exchange

Christine Cordero on Aug 3, 2018

I hate to be that customer who complains about customer service but i am very bothered by an experience i had in the middletown ny store today. Over the past month or so, my family and i have spent hundreds on new shoes within the store and also online. Bogo is my favorite time to shop a...

Famous Footwear / return policy

Dsour1000 on Jul 28, 2018

I purchased a pair of sneakers on 6/13 an wore them once. The sneakers are so uncomfortable that I never wore them again. I tried to exchange them on 7/28 as I've been to busy to get there any sooner. Was surprised when they told me because they were worn I could not exchange them. Sometimes you...

Famous Footwear / cashier

Raven Hayward on Jul 10, 2018

I can not express how uncomfortable I felt in this store. The man that was working, associate number 242594 at the Seaside Factory outlet was very inappropriate. He kept stalking me up and down the isles. He would stand in an isle across from me and just stare at me. Then he would move to...

Famous Footwear / unassigned gender for kid shoes

Mom not happy 9210 on Jun 17, 2018

I went shopping for my son and I came to realize that the kids shoes were all mixed up. I wasn't sure why at first. My son really liked some summer shoes. I then asked the employee if the shoes were boy or girl shoes. He answered that the kids shoes were no longer being assigned a specific...

Famous Footwear / customer service

Renelopez on May 10, 2018

I went to the store on Wednesday where I wasn't greeted or spoken to. I tried asked for help and the two associates that I saw were just standing around and talking. It was so disrespectful. When I walked to the register to pay I was not asked if I found everything ok. They just kept...

Famous Footwear / manager skills

mike jjj on Apr 29, 2018

on GUAM I bought a pair of walking shoes and the insole was sticking out and poking the heal of my foot, the manager NIKI no last name was given to me, was giving me and my wife such a hard time like we were low-life's trying to steal something. she really talked down to us and gave us bad...