ShoeCarnival
Reviews and Complaints

I recently made a purchase on ShoeCarnival.com for a pair of women's Pumas. I paid in full and was given a delivery date. To my surprise, the shoes arrived a couple of days earlier than expected. Unfortunately, I was not home to receive them and they were left on my porch.

I waited for 48 hours to see if the shoes would show up, but they never did. It turns out that they were stolen off my porch. I contacted ShoeCarnival to see if they could help me out with another pair or a refund, but they told me that since the shoes were delivered, they could not assist me.

I was disappointed with the outcome and will not be shopping at ShoeCarnival again. It's frustrating to have paid for something and not receive it, only to be told that there's nothing that can be done. I hope that they can improve their customer service in the future.

I had a terrible experience with ShoeCarnival. I ordered a pair of shoes for my daughter online, but they sent them to the wrong address not once, but twice! The second time, the people who received the shoes decided to return them to me. Unfortunately, I still never received the shoes I ordered for my daughter. In the end, I had to ask for a refund.

I was really disappointed with ShoeCarnival's choice of delivery service. They use FEDEX, which is clearly unreliable. I don't understand why they would use such a service. I've never had this much trouble ordering online before, and I won't be buying anything from ShoeCarnival online again.

Overall, I would not recommend ShoeCarnival to anyone. Their delivery service is unreliable, and their customer service was not helpful in resolving my issue. If you're looking for a reliable online shoe retailer, I suggest looking elsewhere.

I recently purchased a pair of Uggs from ShoeCarnival and was disappointed to find out that the inner fur was faux. I didn't see this mentioned on the product page, which was inconvenient.

Another downside to shopping at ShoeCarnival is that you have to pay for your own shipping when returning items. On top of that, you have to print the label out and physically go somewhere to ship the return. It's a hassle and adds extra costs to the already disappointing purchase.

Overall, I wouldn't recommend shopping at ShoeCarnival. The low price of the Uggs and the faux fur fiasco make me question the authenticity of their products. It was not a good shopping experience and I won't be returning.

I had a real bad experience with ShoeCarnival. I followed their instructions and sent an item back, but when I was supposed to get a replacement item sent within 2 days, it never came. I waited and waited, but nothing happened. I called them numerous times, but all I got was the same old story about how it was stuck in shipping and they couldn't refund me. I mean, come on, stuck in shipping? That's just a bunch of baloney. The truth is, they never even shipped the item. It's still sitting in their warehouse, collecting dust.

I was so frustrated with their empty promises that I decided to dispute the payment with my credit card company. I just want my money back, you know? I don't want to deal with ShoeCarnival anymore. They're just a bunch of liars and cheats. I mean, if they can't even ship a replacement item within 2 days, what kind of company are they? A bad one, that's what.

So, if you're thinking about shopping at ShoeCarnival, think again. They're not worth your time or money. There are plenty of other shoe stores out there that actually care about their customers and deliver on their promises. Don't make the same mistake I did. Stay away from ShoeCarnival.

So, I bought a pair of boots for my son's girlfriend from ShoeCarnival (shoecarnival.com) and they came with this ink security thingy attached. I was like, what the heck? So, I contacted them and they told me to take it to the nearest store. But get this, the nearest store is like 3 hours away! Like seriously, if I was near a store, I would have just bought them there, right?

And get this, they didn't even offer me anything for their mistake. Like, come on ShoeCarnival, you gotta do better than that. And to top it off, they wouldn't even ship out a new pair until they received the old pair back. Like, do they not understand that I don't wanna wait another 3 weeks for a new pair of boots? The snow season will be over by then!

So, I'm returning these boots and shopping elsewhere. ShoeCarnival, you really let me down.

I recently made a purchase at ShoeCarnival on 08/02. I was excited to get my hands on a new pair of athletic shoes and sandals. However, after wearing the sandals only twice, I noticed that the strap was coming loose where it was sewn. I was disappointed, but I had already thrown out my receipt because I knew I was keeping the shoes.

I decided to go back to the store to make an even exchange for the sandals. However, I was met with resistance from the staff. They told me that I couldn't make an exchange because I didn't have my receipt, the box, and wasn't part of their program. I was only asking for an even exchange, not money back. As someone who has worked in retail for many years, I was disappointed with the poor customer service I received.

Unfortunately, this experience has left a bad taste in my mouth and I will no longer be shopping at ShoeCarnival. It's a shame because I was excited to try out their products, but the lack of customer service has turned me off from the brand. I hope that they can improve their policies and procedures in the future to better serve their customers.

I recently bought a pair of sneakers from ShoeCarnival and was excited to wear them out. However, after just one day of wearing them, I noticed that both sneakers were cutting into the top of my foot. At first, I didn't notice it while I was at the store, but as the day went on, I could feel the pressure with each step I took.

I was disappointed with my purchase and decided to return the sneakers. Unfortunately, ShoeCarnival would not accept my return because I had already worn them. This was frustrating for me because I work in customer service at Lowe's and we accept returns in any condition if the customer is not satisfied. I believe that all stores should have the same policy, and I was disappointed that ShoeCarnival did not.

Overall, I was not happy with my experience at ShoeCarnival and will not be shopping there again. It's important for stores to have a customer-friendly return policy, and ShoeCarnival did not meet my expectations in this regard. I hope that they will consider changing their policy in the future to better serve their customers.

I just wanted to share my experience with ShoeCarnival.com. I recently bought a couple of pairs of shoes from their Vero Beach store. I was looking for Sperry Top Siders and I thought I needed a size 11W. The store manager, Chris, was really helpful and said he would ship them to me.

When I got home, I realized that I had accidentally bought a pair of 11m shoes. I was worried that I would have to go through a lot of hassle to return them and get the right size. But when I called the store, Chris was really understanding and told me to return them and he would send me two pairs of 11M shoes instead.

I was really impressed by Chris's customer service. He didn't make me feel bad about my mistake and he went out of his way to make sure I got the right shoes. I really appreciate that kind of service and it's one of the reasons why I will always buy my shoes from ShoeCarnival.com.

Overall, I had a great experience with ShoeCarnival.com and I would definitely recommend them to anyone looking for high-quality shoes at a reasonable price. Their customer service is top-notch and they really go out of their way to make sure their customers are happy. Thanks again, Chris, for all your help!

ShoeCarnival is a place where you can buy shoes, but I have to say that my experience with them has not been the best. Every time I buy shoes from them, I seem to have a problem with one of the shoes. It's like they don't check them before they sell them or something. I mean, come on, it's not that hard to make sure that both shoes are in good condition before you sell them to someone.

I know I should know better than to go back to ShoeCarnival, but I gave them another chance. And guess what? Same issue. This time, one shoe had great support, but the other one felt like my heel sunk to the floor in the shoe. It's not something you notice right away, but after wearing the shoes for a length of time, it becomes very obvious.

So, my advice to anyone who wants to buy shoes from ShoeCarnival is to wear them in the store. Walk around and feel the shoes in action. Pay attention to every detail of how the shoes feel and how your feet feel. And if both feet and shoes don't give you total satisfaction, don't buy that pair.

I hope ShoeCarnival takes this feedback seriously and starts checking their shoes before they sell them. It's not fair to the customers who are spending their hard-earned money on shoes that are defective.

So, I recently bought a pair of Dirty Laundry booties from ShoeCarnival.com. Unfortunately, they didn't fit me well, so I had to return them for another pair. I was really excited to get them in this new color, as I already had them in black. But when they arrived, I was shocked to find some kind of dirt or something on the heel and side of the right boot. I tried to dust it off, but it wouldn't budge. I had to make arrangements to send them back.

After I sent them back, I got an email saying that my refund was being processed. However, I was disappointed that I didn't receive any response from Shoe Carnival after I reached out to them twice about this issue. I was hoping for better customer service from them.

Overall, I think Shoe Carnival has a good selection of shoes, but their customer service could use some improvement. I hope they can work on responding to their customers in a timely manner and making sure that the products they send out are in good condition.