I am a continuous customer to red roof inn I love the staff and the hotel but today I was approached by a man who claimed to live there who proceeded to cuss me out about my dog when I have a little dog he said that he didn't trust my dog and called me a [censored] multiple times I went to the front desk and explained what was going on and I just got a refund because they were not willing to say anything to this man and if he done that to me then I know he will do it to someone else. Just because he lives at that hotel doesn't mean he can treat another paying customer like trash. He does not own any part of that hotel even if he did I would hope he wouldn't speak to a complete stranger the way this man did me in front of my seven year old son. I just feel like the staff should have said something to him but all we got told is that we are not the first person he has done that to.
Desired outcome: I want to be able to enjoy my experience there if I ever return without being harassed by a man like that