Red Robin
reviews and complaints

Today my granddaughter and I ate lunch at the Red Robin restaurant in Apple Valley, Mn at approximately 2:30 pm. Service was great, food was great. Then it came time to pay. Oh no, the server says it has to be done at our table. She helped me with the gift card. Then all that was left was a tip and final amount to be put on my debit card. We sat there and tried for almost 15 minutes. The server finally came back, tried to swipe my card that is exactly what I tried no more than 5 times. She tried twice, would not work. She finally took my card and came back with a receipt to finish payment. WHY do you only want customers to pay via this ridiculous machine? Please consider payment to the server like every other restaurant offers. I’ll not go back for this reason.

Sharon Johnson

11046 Oregon Curve

Bloomington, Mn [protected]

Saturday, May 24th

2:30 pm

My wife and I went to the Red Robin in Janesville, WI. on Weds, May 5 2022. The food was good the waitress was very nice. The voices out of you kitchen area were not very pleasant. One guy back in the kitchen dropped an f bomb at the top of his voice, The whole crew was loud, If that was my place the guy that dropped the f bomb. would have been fired on the spot.

Have asked several times before pick up to cook the burgers medium, everytime they are well done! Was told it could of cooked more on the drive home, I live 1 block away so that's not the problem! Ordered the tavern burger today and it was just the same, extra well done! I will not try again!

The entire restaraunt was very dirty, poor service, took 15 mins to be greeted at the table. Food came out dry and over cooked. The worst part was how dirty it was, dirty dishes were on almost all the tables. The waitress was clueless. The greeter walked around doing absolutely nothing and it looked like the only person trying to work was the manager. Very disappointed, wont be going back. Not looking for any handouts because i really am not interested in returning...

My husband and I visited the Rockaway NJ restaurant located in the Rockaway Mall. My intentions were to use my birthday reward for a free burger. When my husband and I walked into the restaurant we were told that there was a 30 minute wait even though there were no less than 15 empty tables. We waited the 30 minutes and when we went to the front of the house my foot immediately stuck to dried ketchup on the floor. We were seated and the floor under our table was sticky and there were whites spots on the wall (it looked like either milkshake or milk). My husband had to use the restroom and the restroom was out of order and the manager (Danny) told my husband to either to go in the department store or Chipotles across the way. Since my husband had to go elsewhere to use the restroom I ordered our drinks (Miller light and Tito's vodka and tonic. The waitress put down our drinks and when I sipped my drink (vodka and "tonic" and it was not tonic at all but seltzer (in a tall glass). My husband walked the drink back to the bar and the manager (Danny) asked the bartender what she used and she indicated what was in the glass and Danny told her she put the wrong mixer in my drink. My husband asked if they could be a lime wedge in the drink and was told by Danny that it would be taken care of. The waitress brought me the drink and it did not seem to have any alcohol in at all and no lime wedge to boot. I flagged the waitress down and told her that there was no vodka detected and that I did not want another drink. I asked the waitress for some silverware and she said she would bring some. The waitress (no one was wearing name tags) brought our burgers to us and I ordered an "Impossible" burger and when I went to eat it, it was cold, still no silverware. The waitress said that she would have a replacement made and went to another table. About 7 minutes later she comes back to our table and asks if it is okay to the cold burger back to the kitchen to have them warm it up and by that time I was so aggravated I told her I didn't want any replacement and I would not be eating it. My husband was attempting to eat his burger and fries and STILL no silverware. At this time I just had it. This was supposed to be my birthday dinner because we cannot afford to go out often and this was affordable considering my burger was supposed to be free. So, I'm very annoyed at this point and went to the front of the house and asked for the manager and the lady at the "to go" counter asked if she could help and I explained what happened and again my feet was sticking to the floor (now this was the 4th area where my feet were sticking to the floor (the front of the house, by the "to go" counter, under the table and wherever my husband was standing when he said his feet was sticking to the floor).. The lady at the to go counter called the manager and apologized profusely. When I was explaining to "Danny" he had an excuse for everything first he said I took your drink off of your bill, I said the second drink was 1/2 the size of the first one he said they put it in the wrong glass (even though I had the same drink numerous times in that establishment and had a tall glass, I also informed him that the second drink didn't taste like there was any vodka (I asked for Tito's a more expensive vodka) "Danny" told me very rudely "the same amount of vodka is put into each glass one shot!" I told him it didn't taste like any was put into the glass and he told me vodka was put into the glass albeit no lime wedge which was requested. I told him about the sticky floor and he told me that it is the humidity. I invited him to go stand in the dried ketchup that I inadvertently stepped in. I told him that I have never had such a terrible experience in this restaurant or any other Red Robin Restaurant for that matter and he told me that he took my burger off the bill. Well, I can tell you that it is not the point. The point was that my husband and I went out for my birthday and I had to use my "free birthday burger" was not free because I left without eating because of the multiple blunders. "Danny" had a scowl on his face from the time my husband and I walked through the doors of the restaurant. I do not wonder why there were so many blunders when you have a manager who actually cares about the job he is doing or the customer satisfaction. I have NEVER had a problem with this restaurant until tonight and as it stands I would be hard pressed to come back again.

The last 2 times we have gone to Red Robin on mid rivers mall Dr in St. Peter’s mo, they have given us a ludicrous time frame. The restaurant was not busy either time. The amount of customers in the restaurant was very low and the parking lot was not full, maybe 20 cars in total. It is very disappointing given that you guys make a good burger. We went around the corner to a local establishment where we we re pleasantly greeted and seated immediately and they were far busier than you.

I purchased a burger with avocado on it. When I bit into the burger there was hard pieces that were unable to be chewed. I looked into the sandwich and saw pieces of avocado that should have been discarded and not placed on hamburger for consumption. Photos can be sent upon request

I purchased this hamburger and another one on April 22, 2022 for my husband's birthday dinner. The store is in Wake Forest, NC 27587 on Capital Blvd.

My name is Sharon O'Kelley

12 Bert Winston Rd

Youngsville, NC 27596

[protected]@gmail.com

The problem is cold fries. If you dine-in you get golden fries. The fries are great. If your order is to go you get dark brown reheated fries or very cold fries. I go in the restaurant and order my food and sit and wait for it and it's cold or reheated every time. Oftentimes I would ask the person taking the order to ensure I get fresh fries and I always tip on my to-go orders. I am very high risk for covid so I take extra precautions. So I like many others order take-out. It is no reason for us to receive an inferior quality of food. Across the nation more and more people are are ordering take-out due to the pandemic yet they are still entitled to the same quality of food as their in-store cistomers

We asked for extra garlic on our garlic fries and they came out in a pile of oil. They were basically floating in liquid. The waitress says "that's the way they come up your want extra garlic." We go to red robin at least once a week and no this is not how they are. Also the fish came out dark brown soaked in oil as well. Apparently that's how that was supposed to be too! I always thought the customer was right. We left disgusted. I wish I would have taken a photo.

4/13/22022 4.59 pm did not receive extra tartar sauce . the main reason for the complaint Payed with 100 dollar bill it took 10 minutes for me to get change back only because i went inside to see what was taking so long, by this time our food was barley warm. I complained to manager and she was not concerned. I have been a long time customer and will not be returning and will let my friends know

Red Robin Manteca

I'm writing to you because yesterday was our 43rd Wedding Anniversary. Living near Columbus, Ohio, there are many eateries to choose from but we opted for Red Robin because we love the burgers and great service. We arrived around 7:15pm and walked up to the hostess and were told that they were not taking anymore people. The place was not even half full and were told because of doordash, they didn't need anymore business. We were very upset and didn't want doordash because the last time we used them, our bag was open, we had 6 fries each, and the sandwich was cold and mushy. I am truly disappointed at how last night was handled and if being the sign on the door noted that they were open til 10pm, this was rediculous. Not sure if I ever want to eat there ever, I'm thinking about contacting media since I'm certain we are not the only ones turned away. Sincerely, Ann Marie Helm We went to the Easton location

We had a party of 9 at thr red Robin in Gurnee. The 1st complaint was they tried to seat us in a corner table not big enough for the group. The 2nd complaint was we ordered our drinks and appetizers. The was a long wait for the drink and finally after 30 minutes we had to wait to get appetizers which were cold. They didn't bring a root beer float and we had to ask for that which was then made haphazardly. The manager said he would take the appetizers of the bill. When the food finally came the fries were cold. We got tired of complaining because the staff was bickering in the corner with each other. This was a birthday choice by on of the individuals in are party. He kept apologizing for picking Red Robin. I spent over 170.00 dollars for 2 hours of bad service.

What happened to this restaurant! I went there with my family my burger was over cooked and cold. My kids pizza were made on naan bread and didn’t even have the cheese melted. My husband burger was something you can make at home. Overall service was bad no refills, the hostess dropped our menu and said she too tired to pick them up. I would never go back and waste money there. Even a basic cook at home could do a better job.

We visited for lunch at 12:00pm on 3/27/22 at the Fort Wayne, IN location. Waited 25 minutes to be seated and then another 20 minutes on food. I needed gluten free fries due to an allergy. My burger was lukewarm and my fries were cold. Second time this has happened when visiting this specific establishment. I like to eat my burger and fries at the same time but because I had to wait for new fries, I had no choice but to eat the burger before it got any colder than it already was. Husband got his second batch of fries but I got none. Finally got them 20 minutes later with no apologies from the new manager. She also had no understanding that there is a dedicated fryer for gluten free fries. She said she keeps being given misinformation concerning that. So is this how Red Robin trains their management? Giving them misinformation which could make someone sick and put them in the hospital? I'll never go back there. In fact I shared my experience with over 300 people who have gluten sensitivities so they won't visit there either. When I visited their website to complain, they don't even have a contact form anymore. It's just leads to a broken link.

We came to the everett mall red robin saturday the12th at 5;00... Went in and ordered our food... First we went to the bar because we couldnt find anyone to help us. Asked if we could order from her and she said no. I said if I sit down can I and she said if you want to drink, then I can take an order... Nope... Soo I went towards the door and there was someone there.. I asked if I could give her my order to go and she said no... You need to wait for the girl to come back, I said what girl, waited and waited, finally this gal showed up and she took our order.. A red robin burger special with the egg... Half order of onion rings and another whole order of frys and a pop to go... The minute she took the order, she said it is now being made for you... Sooo I went back out to my car and hubby went in to wait for our order... How long does it take for one to make this easy order... It was 5;45; before we got our order, hamburger, cold, frys none, onion rings cold... Would you like to eat a cold meal? All this time waiting you lost soooo many customers do to the time one had to wait in that length of time about 80 people came and went thru your doors... You need to get with the program.. This place has been so run down because of the management... I want a refund... The last time we were there about 2yrs ago, we had rotten service and now again.. We wont be back.. We paid 32,48 for our meal that was soooo discusting... Send it to us...[protected] gary swanson

I ordered delivery from Red Robin in Surprise, AZ on Friday, March 12, 2022. The time I asked for delivery was 5:00 p.m. I’ve done this in the past and been very pleased. Friday’s delivery was anything but pleasing.

The delivery person left our food on the front porch without ringing the doorbell. If my husband had not been sitting near the window we might not have seen it. The delivery person did send a text indicating that he had just delivered our dinner. I understand that may be his way of communicating with his customers but we do not have our phones with us 24/7. The food was delivered after 5 but we understand traffic in this area.

I don’t know if the driver got lost - we live in a large condo complex - but the food was very cold and not edible without some serious warming. Our previous driver found us without incident and the food was delicious.

This was a$75.00 order and i feel we deserved hot food and better delivery service. Thank you.

I was verbaly assulted by the host and then after asking for a manger Jacob the manager continued to do the same.

I have escalated to management with almost little to no resolve. We spent well over $150 and they offered $50.

I keep getting told this is going to HR yet I have not recieved a response from HR as of yet after 3 weeks.

Marilee Smith [protected] Oregon regional rep

Rod Manager of Guest Relations [protected]

We went to Red Robin here locally as we went to one in KY, clean, good service and very pleasant. However our experience here in Ocala, Florida was on the opposite spectrum. Dirty plexiglas, poor service, and generally sloppy in every sense of the matter. Clearly the manager has no pride in their store. I will never ever go back there. Date 03/06/22.