High price for less then stellar food
Last Saturday me and the girls had a "Girls Night Out" and went shopping.
We decided on getting burgers and fries and came upon Red Robin. This was all of our first times eating at this particular chain and decided to try it.
The decor is nice, albeit the atmosphere is very loud. Not a big deal since we are all mom's and are used to an insane amount of noise.
Our order was simple, one Mushroom Swiss Burger, one Guacamole Bacon Burger, one California Chicken Burger, and a Crispy Chicken Burger.
We also ordered two freckled lemonades and two Dr. Peppers.
It took 20 minutes to bring out our drinks, the lemonade I ordered was so sweet it made my teeth hurt. Yet the strawberries were bitter. I asked for a water.
When our food came 10 minutes later they gave us the wrong order. The table next to us got our food and we got theirs. After an argument with both the server and manager we finally got them to admit their error and waited another 30 minutes to give us new food.
We finally got our food and we were completely unimpressed. The burgers, while good, were certainly not worth $10.00 (US) we paid for them.
The toppings were plentiful, albeit too much in my friends Guacamole Bacon Burger. So much so that it actually took away the taste of the actual burger. I'm all for toppings on a burger, but not so much that I can't taste the meat.
The steak fries were just O. K. They were hot and crispy but lacked any kind of flavor. Even with salt the fries were still just bland. None of us wound up eating them.
My California Chicken Burger (no mayo) was good, again, not worth the $10.00 (US) I paid for it, but it was better than something you can purchase at a drive-thru.
All in all this restaurant wasn't worth it and we left disappointed with both the food and service.
The prices are way too high for what they are offering and certainly not worth it. You are and will be better off going to Culver's or even Burger King.
Thanks for all the feedback. Much obliged.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I made an order last night. I got fries that were cold, greasy, I know they were not fresh. I took a bite and threw all of the in the trash. extremely disappointed. I am a royalty member and after this. I may never go here again. I could not go back once I got home. I have never had fries this cold and gross.
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Food was cold and we waited 45 minutes to receive it. Then the waitress wouldn’t come back to the table when I requested because I couldn’t pay with my card.
first and last time I that I eat at Red Robins. I ask five different servers for a knife. My sandwich didn't come with mushrooms like it said in the menu.The group I was with were very disappointed with the service also. Never again!
I agree prices are too high for the meals and service they give you!
I had ordered to-go service two weeks in a row. The first weekend I was waiting for curbside and they said my order would be ready in 20 minutes, I waited a full 30 minutes in the parking lot past that time. There were also no customers at the time. The second time they were busy but this time I waited a full hour. Both occasions my food was cold.