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Red Lobster
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1.2 437 Reviews

Red Lobster Complaints Summary

21 Resolved
406 Unresolved
Our verdict: If considering services from Red Lobster with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Red Lobster reviews & complaints 437

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S
10:21 am EDT

Red Lobster Service

Due to the pandemic we have not been going out but placing to go orders... to support various businesses. We tried Red Lobsters Gateway Brooklyn. We ordered several meals appetizers and entree via the app. After getting home many of the items were missing. Instead of going back as the line to pick up food was around the corner we called. The manager, I guess was busy and didn't answer the phone. 48 hours after leaving a message on the app and complaining still no response. This is my last time visiting Red Lobster. The food we did receive was very salty.

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10:29 am EDT
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Red Lobster Skimpy salad and menu

The wife and I went to red Lobster in Fort Smith, Ar on 6/27/2020. We live 70 miles away and always look forward to dining at this location every month or so .The last visit on 6/27 20 was the worst we've had there. The salad we had was lettuce only and a choice of 2 salad dressings. They took away the lunch menu and only conveniently offered the regular menu with raised prices because of the corona pandemic .Food was lousy for the hiked up prices.

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6:11 pm EDT

Red Lobster Food that I ordered

This was eat in. 6/24/2020 the first time my wife and I have came out ! The food was not good at all. I got the Admirals feast, Mozzarella Cheese sticks. My wife ate my salad. Everything and I mean everything tasted the same. It must have all been cooked all together. We came home and both are not feeling to good. Could have got a better meal from a TV dinner. At least we would have had something that was eatable and the cost would have been a whole lot less. 4 different sea foods and all tasted the same. Very sad for this place. We are 72 and this is got to be one place that will not be going back to!

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10:10 pm EDT

Red Lobster Melinda Vander Vieran; She caused red lobster co-workers to hit rock bottom

Melinda Vander Vieran caused Red Lobster co-workers to hit rock bottom by causing co-workers to walk out and quit on their jobs! Melinda is racist and prejudice against black people and black co-workers and She's a thief and likes to steal money from famous businesses! Melinda is cold hearted and greedy, She cuts co-workers hours down! Melinda is bad for business, That's why she got fired from stealing money from Red Lobster! She don't run a business good enough.That's why she's going to Indian Rocks Beach, Florida to hide from bad people she did wrong in Duluth, Minnesota, Minneapolis, Minnesota and Milwaukee, Wisconsin! This is gonna haunt her for the rest of her life in Indian Rocks Beach, Florida! She's gonna burn in hell when she die sooner or later and pay for what she did to the co-workers at Red Lobster! She can't run and She can't hide for the bad things she's did at Red Lobster! God knows where she's at in Indian Rocks Beach, Florida where she can't run and can't hide at for the rest of her life!

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11:09 am EDT

Red Lobster Refund for cancellation of order

On Mother's Day 2020, I waited almost 4 hours for an online order to be completed. I decided to cancel the order and I was told by the cashier that it would take about 3 days for the refund. To date I still have yet to receive my refund. I have contacted Red Lobster twice since then and they have yet to acknowledge me. I simply want my money returned for the food that they were not able to provide.

Here is the Red Lobster location that has stolen my money!

CHULA VISTA, CA
598 H Street, Chula Vista, CA 91910

[protected]

Order # [protected]
(Note: You do not need
this number to pickup)
Customer Name: Frank King
Customer Email: [protected]@yahoo.com
Customer Contact Number: [protected]
Payment Method: Credit Card Visa x-3887

ORDER FOR CURBSIDE PICKUP
Order ready at 2:46 PM, TODAY (SUNDAY, 5/10/2020)
Refer to the link provided to view your order details. Order Confirmation Details
Pull into a designated Curbside Pickup parking spot & dial [protected] to notify us of your arrival.

3 x Cajun Chicken Linguini Alfredo (3 x $12.99) = $38.97
FRANK
SUBTOTAL $38.97
TAX $3.41
TIP $5.85

TOTAL
$48.23

Thank you for ordering Red Lobster To Go! If you are a member of My Red Lobster Rewards and were logged into your account when you ordered, you will automatically receive your points for today's order within 24 hours (typically one point for every dollar spent, except tax, tips, discounts, delivery fees, the purchase of gift cards and alcohol where prohibited). If you were not logged in, go to RedLobster.com/rewards, and sign in to manually add your receipt.

Note: Add [protected]@olo.com to your safe-senders list so that you are sure to receive our messages.
For order issues, please contact CHULA VISTA, CA at [protected].
Order placed at 2:28 PM

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2:21 pm EDT
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Red Lobster Charged for product, but did not receive it

Very disappointed in Red Lobster in Orland Park, IL
My husband ordered our meal in Orland Park, IL on May 10th. He went at designated time for pick up. They were not prepared for the onslaught of people that would be ordering out on Mother's Day. My husband called when he arrived and a worker read his order back to him and said ok, someone will be bringing it out to you. After waiting for 45 minutes he figured out they lost the order. He called the number again and the person on the other end told him she couldn't find his order and he would not be getting any food. Besides being very rude, the worker told him there was nothing she could do and to call corporate to get his refund! I tweeted on RLs site, no response, I emailed corporate, not response. I am trying to get my $147.85 refunded.

Paula and Bill Bulliner
[protected]@gmail.com
[protected]

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10:09 pm EDT

Red Lobster Pick up service was horrible

My wife and I ordered online mother's day dinner after church at 1130 with a pickup time of 5:45pm. We waited unrmtil 7:45pm and still no food. I finally got the manager and told him my name, he looked it up on the computer and printed our order and left. He finally came back only to tell me they just started the order. Not only did I not get our food, I had a very disappointed mother and wife. This was the final faze for us, I don't think we will ever eat at Red Lobster again.

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2:17 am EST
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Red Lobster service/ missing food

I took my mother to this location, and once again they didnt have the raw oysters that we tried to order this is the 2nd time we wentin there to order this item, when I ask the mgr. why he could not keep plenty of oysters in his location he gave an half [censored] answer, which, was unaceptable, come on I thought this was a seafood res. the service was very bad the person taking the order fail to understand what we wanted in our order, and I know she fail to tell us that the soup was extra $6.00 dollars for a very small cup of soup because we didnt want the salad which we thougth it came with the meal I am not going or recommend this place to anyone

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8:25 am EST
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Red Lobster Seating method low quality crab legs and biscuits

We use to love red lobster but the last three out of four visits have been very disappointing upon ordering they come out with crab legs which is what l always order they obviously old leftovers and stink if this happens once it could be an isolated incident but three out of four last visits is terrible sadly we probably will not return to this establishment and and drive further to another red lobster

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5:29 pm EST
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Red Lobster The wait and the food

Went to Red Lobster on New Years eve in Longview the wait was an hour to be seated then it took forever to get the food. I ordered salmon with shrimp & lobster. The salmon was terrible I brought it home my cats would not eat it. There was just a weird vibe like maybe someone didn't show up for work, empty tables all around while people waited to be seated.Bad experience all around lot of pissed people. My meal was 29.99 send me a refund.

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10:50 pm EST
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Red Lobster Extremely rude waitress

My family and friends met here for dinner Sunday November 17. At around 5:45 p.m. we were seated. It was explained that since it was 13 of us we couldn't sit at the same table but would be close. Everyone was fine with that, the problem was 9 was put at one table so one of the ladies in my party made the comment that this was going to be too tight to have room to eat and was it possible to use the table behind the one were at. This waitress (didn't get her name) snapped "we will get the table ready if you'll just give us a minute "and walked away, it was so rude we all looked at one another and I said what just happened here? What did I miss for her to get so rude? My daughter said you didn't miss anything she must be having a bad day and took it out on Maria. Now here's the problem if this made her this mad asking a simple question (Maria wasn't rude or aggressive it's not even her nature )can we trust that our dinners would be delivered without any problems. I was thinking this and the others voiced it so we left and went to Outback and gave them our business. We spent $410.00 not including the 20% tip. Before leaving we told the ladies at the front that seats you why we were leaving and they looked at us blankly. No one offered to get a manager nor an apology. This is fine because there are so many choices out there for dining and I just wanted to explain why Red Lobster will no longer factor into our choices. Since this is your business I thought it important for you to know what happened. Thank You

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7:24 pm EST
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Red Lobster service / manager improper procedure!!!

11/11/2019 approx. 3:30 pm... Horrible service, wrong side, no drink refill, right side delivered after finishing dinner, no lemon as requested for the fish and wrong charges on the bill! Not one not two but 6 issues in a dinner for two! Now, for the first time in probably 36 years I requested to speak to the manager (closing manager which I don't know what cm is) only to hear him trying to justified the servers actions and getting mad/offended at me for been upset about service received! What a shame, we really enjoyed red lobster for many, many years but I guess "all good things must come to an end" I know that we are only 2 customers walking away so it should not a big deal for the company, but, that is how must company finally go out of business... Sad!

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R
2:01 pm EDT

Red Lobster Sue Stinefast hires bad managers who steal money and cost good kitchen co workers their jobs

Sue Stinefast hires bad managers who criticize kitchen co-workers, She hired manager Steve Wegs until he got fired, Manager Rick Page until he quit, Manager Justin Matherne got fired for not taking care of business, Manager Melinda Vander Vieran got fired for stealing money and Karen T until Red Lobster closed down. Red Lobster Assistant Managers Landa Carson picked Kevin Linden and gave him my work hours.Me and Kevin Linden never got along, I was about to quit Red Lobster until he got fired.I got my work hours back Assistant manager Landa Carson and Dining room manager Cathy Canteno left Red Lobster.Rick Page became the manager until he left and went to Rockford, Illinois. Justin Matherne became the restaurant manager until he got fired for not taking care of business. Dining Room Manager Elizabeth Behrens left Red Lobster, Assistant Manager Gerald Meredith left and went to Green Bay and Assistant Manager Dave Camp got fired for harassing the waitresses. Melinda Vander Vieran got fired for stealing money, Costing me my job and the other kitchen co-workers their jobs at Red Lobster. Assistant Manager Jim Lubinski left Red Lobster and Dining Room Manager Dawn got transferred to Red Lobster in Greendale, Wisconsin. Karen became the new manager of Red Lobster until they closed down.If you work at other Red Lobsters in the United States the managers will do the same thing to a good co-worker like they me and the other good food service workers. Stay away from Red Lobster in the future, because they will screw you like they did me!

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10:24 pm EDT

Red Lobster Bad food, service, & cleanliness

Me & my husband came into the restaurant greeted by a young lady that obviously wasn't excited about being there. We were seated by a few other guest in a booth directly behind us there was nobody else in that area business was slow our table was sticky & our server came out maybe 7 minutes after being seated he took our drink & food order minutes later we got our salad but no biscuits or drinks we were half way done with the salad then he brought drinks & bread finally then our meal came out the salmon was disgusting the shrimp taste like it was warmed in the microwave & the green beans as well we ran out of drinks & biscuits he never asked if we wanted more it took him 10 minutes to bring the ticket & his customer service was terrible

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10:36 am EDT
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Red Lobster Bad quality of service

Three of us, who are fairly regular customers, went in on October 6, 2019. After being seated, the Server took our drink orders and promised hot biscuits would be out of the oven in 5 minutes. She was responsible for 4 tables, including ours. After a long wait, we waved her down to give her our food orders. She took the orders and said biscuits would be out in 5 minutes. I reminded her she said that 20 minutes ago. She brushed that comment off. I asked her if she forgot to get our biscuits and she said yes. Still no drinks (water and soda...not too difficult). When she bought the drinks, she mentioned the endless shrimp. We thought we'd rather have the endless shrimp than our orders. We flagged her down again. She said that we did not want the Endless Shrimp as they were tiny and too many people needed refills which was keeping her too busy running around bringing them more shrimp. Besides that, she said that our order was already in and it was too late to change. After waiting another, 20 to 30 minutes, I stopped another Server and told her I'd like to pay for the Coke and leave. She checked the monitor on the table and said that our order had NOT been put in, yet (Our Server told us that we could not change the order because it was already in). I asked to speak with the manager. We waited another 5 minutes or so and thought to stop by the bar and pay for the Coke and leave. Our server reappeared and told us there was no charge for the Coke. We were lied to and disrespected by both the Server and by the never appearing manager. This incident will assure that it will be a long time before we dine at the Red Lobster in Dover Delaware. The restaurant was in no way full and there was no reason for the poor level of service we received.
Reference FS809303A

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7:55 am EDT

Red Lobster Terrible manager & staff

About three weeks ago my mother attended the Red lobster in Peterborough Ontario along with her two sisters. My mom and my aunt's are in their 60's and 70's. My mom advised a waitress dropped a tray of food into their table and glass shattered all over their table. Luckily no one was hurt. The waitress did not know what happened she apologized. No one came out to help the waitress to clean up the mess. The manager never came out. Instead my mom and aunts left seeing a man who they thought was the manager laughing. Mom and my aunt's let this slide but i am 35 years old and find that no help for the waitress and laughing from other staff was disgusting.

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9:29 pm EDT

Red Lobster started with 2 servers but went to 1 server for a large party

On 9/22/2019 I was at the Red Lobster on Prince William Parkway in Woodbridge VA with 10 other girlfriends celebrating a birthday. Service started out great. Because our party was so large we had 2 services but in the middle of the service the manager told one of the servers to leave which made our orders come out later then expected. The food was good. We all paid separately. With the one server left and a manager came to take our payments. The manager got everything confused & mixed up. One of my girlfriends visa credit card was misplaced & couldnt be found. A customer at a different table saw the credit card on the floor about 10 feet away from were we was sitting. It was chaos! The manager never came back to aploigize for what happen. We eat there all the time but this was the worst experience ever. Please contact me at [protected]. Thanks Andrea Dennis

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2:28 pm EDT
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Red Lobster Portions and quality

Anytime I dine in I have no complaints. When I do carry out the food is not great. The salad I received was so little it wouldnt fill a child. When I dine in my salad is triple what I received. My chicken breast was not even big enough for a sandwich. I find this very disappointing especially for the prices. I received the smallest crablegs I've ever gotten from there. Even the portion of mashed potatoes were tiny.

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12:04 pm EDT
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Red Lobster staff and food

We haven't been to a Red Lobster in a long time. Because it was my husband's Birthday and he is retired military and the endless Shrimp special I wanted to treat him yesterday. Big Mistake. So dissatisfied and disappointed. First We ended up going thru 3 server's cause first one was so pushy hurting us up not explain the shrimp choice's at all, second one was better but took off on us to go on break and the next one didn't know what was going on. Then the food came and the scampi was over seasoned and not moist overcook and sauce burnt, the new sirachhi was supposed to leave honey drizzle off but didn't, and kept asking for for fresh hot bisquits that are soft and fresh took 3 time's to get that right at end of meal! The cod in fish and chips was okay once took all the batter soaking wet dripping in soggy grease off and put cod from inside on another plate! Paid at table and put our review in the computer and wrote a smaller complaint at that tablet at table! Dirty also cobweb's in lot's of places like haven't been dusted in long time Not Good To see that either! Burnsville MN on Hwy 42 location! Patrick and Lisa Thompson
15552 Float Ln
Apple Valley, MN.55124
[protected]
Date of visit 9-11-2019

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9:30 pm EDT

Red Lobster food

Food was terrible cold, an steak under cooked, lobster cold an tuff . We eat Red Lobster a lot in Ohio an always have had great food . This Red Lobster was terrible. Our bill was $61:39 for food we could not eat. This was my wife's birthday dinner. What a joke. We noticed going in that it was not busy an wondered why since this is a large resort town . Very few people so bad food was not because they were to busy to handle customers. We will never go back to this Red Lobster

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Red Lobster Customer Reviews Overview

Red Lobster is a popular seafood restaurant chain that has been serving customers for over 50 years. The restaurant is known for its fresh seafood, delicious cheddar bay biscuits, and friendly service. Red Lobster has received numerous positive reviews from customers who have enjoyed their dining experience.

One of the most commonly praised aspects of Red Lobster is the quality of their seafood. Customers rave about the freshness and flavor of the fish, shrimp, and other seafood dishes. Many reviewers also appreciate the variety of options available, including grilled, fried, and steamed seafood.

Another positive point mentioned in Red Lobster reviews is the restaurant's atmosphere. Many customers enjoy the cozy and welcoming ambiance, which is perfect for a casual dinner or a special occasion. The staff is also frequently praised for their friendly and attentive service.

Red Lobster's cheddar bay biscuits are a fan favorite and are often mentioned in reviews. Customers love the warm, buttery biscuits and often order extra to take home. The restaurant's other side dishes and desserts also receive positive reviews.

Overall, Red Lobster is a popular choice for seafood lovers looking for a delicious meal in a welcoming atmosphere. With fresh seafood, friendly service, and tasty sides, it's no wonder that Red Lobster has received so many positive reviews from satisfied customers.

Red Lobster In-depth Review

Overall Rating: Red Lobster is a fantastic seafood restaurant that offers a delightful dining experience for seafood lovers of all kinds. With its wide variety of menu options, excellent service, and inviting ambiance, it is a great choice for a delicious meal.

Menu Variety and Quality: Red Lobster's menu is extensive and offers a wide range of seafood options, from classic favorites like lobster and shrimp to innovative dishes like seafood-stuffed mushrooms. The quality of the seafood is exceptional, with fresh ingredients and flavorful seasonings that enhance the natural taste of the seafood.

Dining Experience: The dining experience at Red Lobster is top-notch. The restaurant has a warm and inviting atmosphere, with comfortable seating and a pleasant ambiance. The staff is friendly and attentive, ensuring that your dining experience is enjoyable from start to finish.

Service Efficiency: The service at Red Lobster is efficient and prompt. The staff is well-trained and knowledgeable about the menu, making recommendations and answering any questions you may have. They are also attentive to your needs, ensuring that your dining experience is smooth and enjoyable.

Ambiance and Decor: The ambiance and decor at Red Lobster are tastefully done, creating a relaxed and inviting atmosphere. The restaurant is decorated with nautical-themed elements, creating a coastal vibe that adds to the overall dining experience.

Value for Money: Red Lobster offers great value for money. The portion sizes are generous, and the prices are reasonable for the quality and variety of seafood dishes offered. The restaurant also frequently offers special promotions and discounts, making it even more affordable.

Special Offers and Promotions: Red Lobster regularly offers special promotions and discounts, making it a great place to dine on a budget. From seasonal specials to loyalty rewards, there are plenty of opportunities to save money while enjoying delicious seafood.

Accessibility and Location: Red Lobster has multiple locations across the country, making it easily accessible for seafood lovers everywhere. The restaurants are conveniently located in shopping centers and busy areas, making it a convenient choice for a meal out.

Online Ordering and Delivery: Red Lobster offers online ordering and delivery services, making it easy to enjoy their delicious seafood from the comfort of your own home. The online ordering process is user-friendly, and the delivery service is efficient and reliable.

Customer Service: The customer service at Red Lobster is exceptional. The staff is friendly, attentive, and knowledgeable, ensuring that your dining experience is enjoyable from start to finish. They are also responsive to feedback and strive to make every customer's experience a positive one.

Hygiene and Cleanliness: Red Lobster maintains high standards of hygiene and cleanliness. The restaurant is clean and well-maintained, and the staff follows strict hygiene protocols to ensure the safety and well-being of their customers.

Sustainability Practices: Red Lobster is committed to sustainability practices. They source their seafood responsibly, ensuring that it is harvested in a way that protects the environment and preserves the seafood population for future generations.

Social Responsibility Initiatives: Red Lobster is actively involved in social responsibility initiatives. They support local communities and charitable organizations, making a positive impact on society.

Allergen Awareness and Accommodations: Red Lobster is highly aware of allergens and provides accommodations for customers with dietary restrictions. They have a dedicated allergen menu and are willing to make modifications to dishes to accommodate specific dietary needs.

Special Dietary Options: Red Lobster offers a variety of special dietary options, including gluten-free and vegetarian dishes. They have a separate menu for these options, ensuring that everyone can enjoy a delicious meal at their restaurant.

Beverage Selection: Red Lobster offers a diverse beverage selection, including a variety of wines, beers, and specialty cocktails. They also have non-alcoholic options like mocktails and soft drinks, ensuring that there is something for everyone.

Seafood Sourcing and Sustainability: Red Lobster is committed to sourcing seafood sustainably. They work closely with suppliers to ensure that their seafood is responsibly sourced and meets high-quality standards.

Freshness of Ingredients: Red Lobster prides itself on using fresh ingredients in their dishes. The seafood is sourced daily and prepared with care, ensuring that every bite is flavorful and delicious.

Portion Sizes: Red Lobster is known for its generous portion sizes. The dishes are satisfying and filling, ensuring that you leave the restaurant feeling satisfied.

Wait Time and Reservations: Red Lobster can get busy, especially during peak hours. It is recommended to make a reservation to avoid long wait times. However, even if you have to wait, the staff is efficient in seating customers as quickly as possible.

Staff Knowledge and Friendliness: The staff at Red Lobster is knowledgeable about the menu and seafood options. They are friendly and approachable, making you feel welcome and comfortable throughout your dining experience.

Payment Options: Red Lobster accepts various payment options, including cash, credit cards, and mobile payments. They strive to make the payment process convenient for their customers.

Loyalty Program: Red Lobster offers a loyalty program that rewards customers for their continued patronage. Members can earn points for every dollar spent and enjoy exclusive benefits and discounts.

Gift Cards: Red Lobster offers gift cards that make for a great present for seafood lovers. The gift cards can be purchased online or at any Red Lobster location, making it a convenient gift option.

Overall Recommendation: Overall, Red Lobster is highly recommended for seafood enthusiasts. With its delicious menu, excellent service, and inviting ambiance, it is a great choice for a memorable dining experience.

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Contact Red Lobster customer service

Phone numbers

+1 (800) 562-7837 +1 (407) 734-9000 More phone numbers

Website

www.redlobster.com

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