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I went into RC Willey on 05/31/25 to purchase a pair of earbuds and a speaker. Zero issues and I was helped very quickly. I open and connected the earbuds to my phone to find that the right earpiece wasn’t connecting or functioning in anyway. I didn’t have time to make it back to the store to return them until 06/03/25 due to a busy work schedule. I walked up to the customer service desk and gave the representative the rundown on the issue I was having. She told me to pick another pair and they would exchange them. No issues again and the new pair worked perfectly. Very happy customer. On 06/05/25 I received a text from Rc Willey informing me that the earbuds can’t be returned due to a sticker on the side of the box was torn off during the opening of packaging. So on 06/06/25 I returned once again to the store to be told there’s nothing that can be done without the sticker and that I must take back the broken pair and return the working pair. The Electronics manager John Smith then stood at the service desk and accused me of trying to STEAL from the company by returning a product I financed through my RC Willey account. I do not appreciate being called a thief in public and around multiple witnesses and I will not ever purchase from the establishment again after being so blatantly disrespected for trying to return a faulty product back to the company that sold it to me. Now I’m out a pair of working earbuds that I’m being forced to pay for. I mean, how can I patron an establishment, whose manager called me a thief in front of uninvolved employees. I feel as though my character has been attacked and defamed publicly based on some obvious clerical error. I hope that the power trip of this John Smith was worth the $200 pair of earbuds. Sorry RC Willey but I am putting your character in question and that’s far worse than $200. After researching, I can take the earbuds directly to Apple and they have no problem processing my complaint and return. You had a chance RC Willey and John Smith failed you miserably. I would recommend rethinking future business with this company. It may have you arrested based on their own incompetence. The fact that they took the return and then recanted based on a hunch rather than common sense blows me away. Done.
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They sold you a defective product, greenlit the exchange, then doubled back days later and called you a thief in front of a crowd over a torn sticker — that's not policy, that's pure ego trip. You financed it through their system and still got humiliated over their own screw-up. RC Willey didn’t just drop the ball — they stomped on your integrity to save face over $200. Good on you for going to Apple — at least they know how to treat a paying customer.