RC Willey Home Furnishings reviews and complaints 1
View all 57 complaintsRC Willey Home Furnishings - Floor installation
I purchased some laminate flooring from RC Willey and also had them install it. After the first installation the entire floor squeaked when you walked on it. They came out to inspect it and decided the floor needed to be re-installed and glued down. After the second installation the floor still squeaked and continued to get worse as time went on. They inspected the floor again and said the floor needed to be re-installed and should never have been glued down, apparently the installers did not leave enough room around the edges to allow for movement. After the third installation (new product this time) the floor still squeaks. I wrote a letter to the corporate office and all I got was a call from the local store manager offering me a $200 gift card. How this is supposed to make up for a squeaky floor is beyond me. Needless to say, I am not a happy customer, will never buy anything again from RC Willey and will never recommend this store to anyone.
I purchased carpet and engineered wood flooring from RC Willeys end of September. Flooring was supposed to be installed in 3 days. TLC carpets destroyed 4 pieces of furniture while dragging it across dry boards, they did the worst carpet install ever, with carpet not being all the way to the walls, wood contractor left in the middle of install and the job just got completely 12/29. Terrible experience, lack of communication, poor customer service and I will never hire RC Willeys to do any work in my home.