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I visited the Lake Grove NY store 3 weeks ago. The one and only sales person in the store was nasty so I went home and ordered a recliner on the phone. The chair is extremely uncomfortable and I wanted to exchange it. I tried calling several location numbers for 2 weeks to no avail. So I went into the store this morning where the manager took my info and promised he would get back to me. He rushed me out due to a meeting he told me he had. I never heard from him. After being a loyal customer for years, I will not shop Raymour anymore and I will pass this info on to all my neighbors. There is NO customer service at all for this comoany
Desired outcome: I was never contacted as I was told after going into the store. And…there is no way to get a customer service rep on the phone at any location. This store has really disappointed and gone down hill. Awful
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