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Raymour & Flanigan Furniture
reviews & complaints

Raymour & Flanigan Furniture
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215 complaints
71 resolved 144 unresolved
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D
7:35 am
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This review was chosen algorithmically as the most valued customer feedback.

Raymour & Flanigan Furniture - Table and chair set, pull up coffee table and lamps. Mattress

This is really ASHLEY furniture disguised as upscale. I bought a bunch of new furniture to upgrade my house. I bought a table with a glass tabletop and 4 high chairs to go with it. One of the pedestal supports from the table has deteriorated so bad there is a hole clean through it. The chairs keep falling apart with nuts and bolts falling from them...

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J
9:29 am

Raymour & Flanigan Furniture - Ridiculous

Back in September I ordered a leather sofa from RaymourFlanigan. It was a very expensive one, cost me over $3000. When I received it I was amazed how great it looked. I was really happy about my purchase. But then I noticed a tear in the platform that holds the mattress. I contacted the company and they promised they would sent out a repair person. No one ever arrived. Then I sent them a message and told them to take it back and refund my money. They said I will be refunded in 3-5 business days, well, I hope so. Right now I'm in the process of waiting for refund. Very poor customer service.

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R
7:03 am

Raymour & Flanigan Furniture - Sectional couch

Before the holidays I bought a sectional couch from Raymour and Flanigan which was promised to be delivered in three days ... I received it a month later. When it arrived and was put together, one entire side was completely on a slant and is not functional. I was told I have to wait a week for a technician to come after spending over $4, 000 on this couch. A couple hours later I went to sit in the recliner part of the couch and it no longer worked. I called the sales associate the helped me at the store and only got switched from one extension to another being told the only thing they can do is send a technician in a week. Now I have a $4, 000 broken and nonfunctional couch sitting in my living room.

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R
6:05 pm
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This review was chosen algorithmically as the most valued customer feedback.

Raymour & Flanigan Furniture - Stains on white dining room set

Bought white and cherry dining room table and chairs. Notice cherry wood color stain on white of chairs and table. I told the driving I didn't like that he said that is how it is suppose to look and talk to my salesman. I excepted table thinking service would just switch table. They flat out said no returns and that is how it looks. Pretty funny table and...

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F
2:13 pm
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Raymour & Flanigan Furniture - Horrible customer service

Purchased a sofa and was told by sales person and manager that it would take 4-6 weeks before I got it. Four weeks go by and I chose to call to see if it was close. A customer service manager told me it would be 6-8 weeks now. When explained to her that two separate workers told me it would be 4-6 weeks she tried to fix the problem with telling me it wa...

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W
6:28 pm
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This review was chosen algorithmically as the most valued customer feedback.

Raymour & Flanigan Furniture - Misleading and false advertising

Bought a new Mattress and paid for. Suppose to have old mattress removed as agreed and as advertised. When delivery arrived the driver was very rude and refused to remove old mattress as agreed. Called store manager and his response was he had no control of delivery issues even It was their own company truck. So, who is in charge of delivery issue. As a...

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This review was chosen algorithmically as the most valued customer feedback.

Raymour & Flanigan Furniture - Customers beware!

Customers Beware!!! The product starts to fall apart within 12 months of purchase. A technician visited our home 4 times to try to repair the piece for different structural problems. When we finally decided to replace the product we discovered that the sales representative had lied to us at the time of purchase deceitfully charging us an extra $259.95 which...

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R
3:24 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

Raymour & Flanigan Furniture - Paying for second hand furniture

Purchased a mattress and told if I didn't purchased this paper thin mattress cover for 100.00 I could not return the mattress if there were any problems. Bed was way to hard, so they agreed to the return but my only option was to swith from the same HARD mattress to flush. TG it work out somewhat but still 100.00 for a paper thin mattress cover. Also I...

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R
4:13 pm

Raymour & Flanigan Furniture - Products and lack of service

In 2011 we lost everything on our first floor due to flooding caused by the storm Irene. We had to rebuild and refurnish our home. We bought a gorgeous sofa and chair, tables and lamps from R&F. We took delivery in February 2012. With in 9 months the Sofa and chair cushions lost their shape, one side of the sofa sunk in. This was not a cheap set. The tables all had chips in the paint. We are two middle aged adults - the furniture is not abused or used by a young, bustling family. I was basically told tough and live with it. I wrote Neil Goldberg and suddenly there were alternatives available. The original product was discontinued, so we selected a new set. We have had the power recliner sofa and chair for about a year. The power recliner just suddenly stopped working on both sides. We purchased the platinum protection plan. We waited two weeks for the service call. The tech came out and said the motor shut sown (ya think?). Customer Service agreed with me that I was out of luck and would need to wait an additional 4-6 weeks while the parts are ordered - no other option was provided and the rep gave me a veiled threat of "oh so you dont want me to order the replacement parts?" Very disappointing - 2 separate sets, by 2 different manufacturers did not last more than a year each. I will NEVER purchase ANYTHING from them again. They sell garbage at designer prices and then basically tell you to suck and egg instead of standing behind the product they sell.

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D
Sep 27, 2011 8:48 am

Finally got a new drawer to replace the damaged one that came with the dresser. It took them over 3 months and numerous home visits (each time they came with the wrong drawer) before I finally got the correct one. The kicker is they promise "3 day delivery service" yet it takes them 3 1/2 months to replace a drawer. Customer service sucks! THINK TWICE BEFORE BUYING FROM THEM!

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I bought a dining room set from Raymour and Flanigan. Within 2 weeks the chairs weakened and could not be used. They were stapled by their "staff". Next the screws became loose on the chairs and table. They sent someone over to tighten them. Hey! The heaviest person in our household weighs 130 pounds! Now they are giving me a run a round about replacing this set. Don't buy from Raymour and Flanigan.

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G
Sep 01, 2011 8:48 am

Bought some new furniture there and very unhappy with the quality of the construction.

Tired to get a refund and they were not interested in gearing my complaint.

I hope the Ceo of the company sees my complaint here and wants to help me with my problem.

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T
Jun 07, 2010 8:48 am

Bought some new furniture there and very unhappy with the quality of the construction. Tired to get a refund and they were not interested in gearing my complaint.

I hope the Ceo of the company sees my complaint here and wants to help me with my problem.

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J
Jul 23, 2014 8:48 am

after asking this debt collector micheal ahern at raymour and flanigan to stop calling me at work, he began contacting my coworkers and discussing my debt with them. i was then advised by my coworkers to put this request in writing which i have done. and he still continues to call me everyday monday through friday. my job is someplace where personal phone calls are not allowed and therefore he threatens my job security.

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Ddon,

We're sorry to hear about your experience. If you could please send an email with your name, order information and a phone number where you can be reached to [email protected], someone from our Corporate Customer Care team will reach out to you.
Thank you.
Raymour and Flanigan

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K
4:40 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Raymour & Flanigan Furniture - Still waiting for delivery of bed after 5 months!!!

5 months ago I purchased the Grammercery 5 pc. king bedroom set. After 4 damaged beds were delivered to Orion in Ca. I still have yet to receive my bed! I have been sleeping on the floor and never heard a peep out of management, Veronica Neddo, until I insisted on speaking with her. Her only excuse was that they no longer service and deliver in Ca.(and this is my problem?) and that she couldn't guarantee my delivery at all and may be in the next 4-6 weeks. WHY? I'm insisting on the delivery of my bed plus $199 shipping and $850 credited to my account once I receive my bed.
I am not going to stop emailing until I receive my bed and credit dues. This is the worst management I have ever dealt with and if need be will seek legal action!
Kelli Butler

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Raymour & Flanigan Furniture - Nasty, rude aggressive delivery person

Awful experience!!! If you do take the chance and order from this company beware of the delivery men. As a woman, I recommend having another person or man at the home with you. We had two delivery experiences with this store. The first man was very nice and we of course tipped him even though the merchandise was damaged he was accomadating and professional...

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J
10:14 am
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Raymour & Flanigan Furniture - Warranty plan - what is the point if i'm dead

I purchased a table and chairs a year ago along with the 5 year Protection Plan from Raymour and Flannigan. I have since had to have the table serviced twice for discoloration. Their solution is to send a service man that sprays some chemical all over it. This chemical is so strong that even with the windows and doors open and fans on it leaves me coughing...

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C
10:40 pm
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This review was chosen algorithmically as the most valued customer feedback.

Raymour & Flanigan Furniture - Liers and thieves

My wife and I went to a Woodbridge, NJ branch to buy a mattress. My wife is 73 y.o. and has Cancer. We were shown an IMatress setup with an adjustable frame. Told that the remote for the base can be wired or non wired. I chose the wired model. Lucky that I was looking over the salesman's shoulder when he wrote up the order as I noticed that the base he...

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Resolved
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Raymour & Flanigan Furniture - Cheaply made furniture.

I purchased a complete bedroom set for $1800. Salesman was knowledgeable and friendly. Delivery was on time. One problem: two weeks after receiving the furniture; the bed frame completely collapsed. The frame was held together with tiny wooden pegs and a plastic t-bar. I weigh 150 lbs soaking wet and simply sat on the bed when in broke. The other problem was that after several phone calls to managers and customer care; nobody could help me. I wanted a full refund. Why should I have to pay for a piece of garbage? No refunds. They will send somebody out in 2 weeks mind you to glue the frame back together again. The set is less than a month old. UUUUUUUGGGGGH. Why should it be glued back together? It is an inferior piece of furniture. I am so angry and frustrated. What ever happened to if your not completely satisfied; we will refund you the total price of your purchase? Poor business practices. Shame on Raymour and Flanigan. I went there solely based on their name. Big mistake. Now I am stuck with a bed that will never hold me.

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D
6:51 pm
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Raymour & Flanigan Furniture - Unexplained policy of store

My husband and I went to the store in Brick. We were looking for furniture for our new home. We were advised that there would be a sale at the end of October and that sale would provide the best price - great right? So we waiting until the sale and then called our salesman to place the order for a new couch. It looked great in the store under the bright...

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T
12:39 pm
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Raymour & Flanigan Furniture - Quality and service

I recently purchased a leather sectional from the Cindy Crawford line at the Raymour and Flanigans in Clifton Park NY along with a loft bed for my daughter, the sales staff was excellent and helped me in every way possible, but that is where the 5 star services ended. We had them ship the furniture to our new location in another state and many of the piece...

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Raymour & Flanigan Furniture - Custions on couch

I brought the Cindy Crawford set in Dec 2010.I had a problem with one cushion and they came out three times and finally ordered a new cushion I have the problem with the sofa cushion, So I called the customer service and was charged 48.00 for a service call, so I asked if I could buy a cushion and was Told NO. I just brought a bedroom set from them and don't feel like I should be treated like this, plus I would have brought more but after this kind of treatment I don't think
Debra Modica /DuBoux..
609 835 0050
[email protected]

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B
Mar 25, 2013 8:48 am

I feel the customer service sucks I was suppose to have service done to my couches on 3-22-13 and there car broke down which they informed me on running late. Than an hour later to tell me they must reschedule only to have a date available on April.13 LIKE REALLY
TAKE THE COUCHES BACK. They legs are warping, the chenille is ripping stop trying to fix something that cant be fixed. take them back.

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D
4:29 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Raymour & Flanigan Furniture - Frame busted

Purchased leather Natuzzi sofa, loveseat, chair and ottoman from Raymour & Flannigan on March 14, 2011. Fell in love with the style and feel of the chocolate leather on this "Ginevra" set from Raymour in Deptford, NJ. When I first purchased this set I looked around at other stores mainly higher end stores in Philadelphia but, the way this set looked wa...

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Raymour & Flanigan Furniture - Mattress

I bought a mattress from Raymour&Flanigan living on a s.s.fixed income of $795.00 I'd not been sleeping well so I was delighted when I bought and paid for what I was sure was a luxurious commercially advertised mattress I would be able to sink into and get a wonderful nights sleep. That is not my story. Raymour&Flanigan was to remove mu current bedding a...

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C
11:57 am

Raymour & Flanigan Furniture - Customer service

We bought 5 wooden chair with a decorative back and leather seat and a table. This was from the "high end collection". The first week we got the chairs, one of the backs broke. That was over 4 months ago, and our chair is still broken, we used the chair once. Three different service guys came to fix it, these service guys are amateurs, they are misinformed and under experienced. I don't trust them in my house either. Now, they promise me to have the chair fixed before Thanksgiving. Lets see. They could've just gave me a new chair instead of trying to fix. Now i have to find another store to furnish the rest of my house.. :(

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N
Aug 09, 2010 8:48 am

I purchased a Tempurpedic queen size mattress set. I discussed the price with the sales person, who marked it down due to payment
in 30 days . I went to look at more furniture and the salesman said that he spoke to the store manager to see if she could offer a better price.
The agreed upon price was on my bill along with a sofa and recliner. The day the furniture arrived, only a mattress was delivered.
Even the rude, abrupt, angry delivery man agreed that since I was going from a full size bed to a queen, I needed the box spring. He called the store and I thought the box spring would be delivered the next day. The rude, abrupt, angry delivery man said that he was leaving the mattress.
I expressed my concern that I didnot have the room for it . He assured me that he found a place to lean it and it would be fine. He leaned it
half sticking out a window. It was too heavy for me to move so I was glad that it did not rain. The next day the queen box spring was delivered
by the local warehouse men who were very nice and apologized that it could not be taken upstairs and that I needed a split spring.
Why didn't the salesman ask the question ? Why didn't the rude, abrupt, angry delivery man not know this and tell Raymour and Flannigan ?
I then got my bill and the price of the mattress set had increased by $420 . The store manager told me that they donot discount
Tempurpedic and I would need to pay the added expense. How could a store tell you one price, change it due to their own problem and
then make you pay the extra money ? The manager told me that she spoke to the salesman and he would be reprimanded for the error.
Not my problem. I agreeded to the price, the salesman made a error on the receipt and the manager validated that he did discount the
set in error. Not my problem. Then the manager offered me a store coupon. Like I would ever step foot in the store again.
Later that week same set was on sale at Boscov's for less. I just purchased a chair from overstock.com and was well satisfied. Raymour and Flanagan does have competition out there who have better customer service and better prices. They don't seem to realize that they donot have a monopoly on furniture . As I shared my story with friends, family, coworkers, social groups and basically anyone who would listen, I was
told stories about their negative comments about the problems that they also experienced with Raymour and Flannigan.

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