Raymour & Flanigan Furniture
reviews & complaints

Back in September I ordered a leather sofa from RaymourFlanigan. It was a very expensive one, cost me over $3000. When I received it I was amazed how great it looked. I was really happy about my purchase. But then I noticed a tear in the platform that holds the mattress. I contacted the company and they promised they would sent out a repair person. No one ever arrived. Then I sent them a message and told them to take it back and refund my money. They said I will be refunded in 3-5 business days, well, I hope so. Right now I'm in the process of waiting for refund. Very poor customer service.

Before the holidays I bought a sectional couch from Raymour and Flanigan which was promised to be delivered in three days ... I received it a month later. When it arrived and was put together, one entire side was completely on a slant and is not functional. I was told I have to wait a week for a technician to come after spending over $4, 000 on this couch. A couple hours later I went to sit in the recliner part of the couch and it no longer worked. I called the sales associate the helped me at the store and only got switched from one extension to another being told the only thing they can do is send a technician in a week. Now I have a $4, 000 broken and nonfunctional couch sitting in my living room.

In 2011 we lost everything on our first floor due to flooding caused by the storm Irene. We had to rebuild and refurnish our home. We bought a gorgeous sofa and chair, tables and lamps from R&F. We took delivery in February 2012. With in 9 months the Sofa and chair cushions lost their shape, one side of the sofa sunk in. This was not a cheap set. The tables all had chips in the paint. We are two middle aged adults - the furniture is not abused or used by a young, bustling family. I was basically told tough and live with it. I wrote Neil Goldberg and suddenly there were alternatives available. The original product was discontinued, so we selected a new set. We have had the power recliner sofa and chair for about a year. The power recliner just suddenly stopped working on both sides. We purchased the platinum protection plan. We waited two weeks for the service call. The tech came out and said the motor shut sown (ya think?). Customer Service agreed with me that I was out of luck and would need to wait an additional 4-6 weeks while the parts are ordered - no other option was provided and the rep gave me a veiled threat of "oh so you dont want me to order the replacement parts?" Very disappointing - 2 separate sets, by 2 different manufacturers did not last more than a year each. I will NEVER purchase ANYTHING from them again. They sell garbage at designer prices and then basically tell you to suck and egg instead of standing behind the product they sell.

5 months ago I purchased the Grammercery 5 pc. king bedroom set. After 4 damaged beds were delivered to Orion in Ca. I still have yet to receive my bed! I have been sleeping on the floor and never heard a peep out of management, Veronica Neddo, until I insisted on speaking with her. Her only excuse was that they no longer service and deliver in Ca.(and this is my problem?) and that she couldn't guarantee my delivery at all and may be in the next 4-6 weeks. WHY? I'm insisting on the delivery of my bed plus $199 shipping and $850 credited to my account once I receive my bed.
I am not going to stop emailing until I receive my bed and credit dues. This is the worst management I have ever dealt with and if need be will seek legal action!
Kelli Butler

I purchased a complete bedroom set for $1800. Salesman was knowledgeable and friendly. Delivery was on time. One problem: two weeks after receiving the furniture; the bed frame completely collapsed. The frame was held together with tiny wooden pegs and a plastic t-bar. I weigh 150 lbs soaking wet and simply sat on the bed when in broke. The other problem was that after several phone calls to managers and customer care; nobody could help me. I wanted a full refund. Why should I have to pay for a piece of garbage? No refunds. They will send somebody out in 2 weeks mind you to glue the frame back together again. The set is less than a month old. UUUUUUUGGGGGH. Why should it be glued back together? It is an inferior piece of furniture. I am so angry and frustrated. What ever happened to if your not completely satisfied; we will refund you the total price of your purchase? Poor business practices. Shame on Raymour and Flanigan. I went there solely based on their name. Big mistake. Now I am stuck with a bed that will never hold me.

I brought the Cindy Crawford set in Dec 2010.I had a problem with one cushion and they came out three times and finally ordered a new cushion I have the problem with the sofa cushion, So I called the customer service and was charged 48.00 for a service call, so I asked if I could buy a cushion and was Told NO. I just brought a bedroom set from them and don't feel like I should be treated like this, plus I would have brought more but after this kind of treatment I don't think
Debra Modica /DuBoux..
609 835 0050
[email protected]

We bought 5 wooden chair with a decorative back and leather seat and a table. This was from the "high end collection". The first week we got the chairs, one of the backs broke. That was over 4 months ago, and our chair is still broken, we used the chair once. Three different service guys came to fix it, these service guys are amateurs, they are misinformed and under experienced. I don't trust them in my house either. Now, they promise me to have the chair fixed before Thanksgiving. Lets see. They could've just gave me a new chair instead of trying to fix. Now i have to find another store to furnish the rest of my house.. :(