Ramada review: service is poor/ rude staff/ no upkeep

My stay at Ramada Almaty Kazakhstan is booked from 19/12/2019 to 24/12/2019.
4 rooms. 204, 203, 217, 601

On 21/12/2019 I am writing this complaint regarding not one but multiple issues.
1. Dirt rooms, not cleaned properly, bed sheets not changed since the date of arrival.

2. Rude staff not at all helpful. Had asked for some glasses and plates..Did not receive it till one hour and enquiring again the staff spoke rudely and declined by saying that the unless we order something glasses and plates will not be provided.

3.room service like refills and water was not provided unless asked multiple times.

It saddens me to write this, having trusted the brand name and stayed at different locations, I never expected such poor service. I would never stay at Ramada and advise others the same.
Would request you to take proper action against this hotel management.

Thanks
Arjun wig

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