CB Travel and Vacations Ramada Complaints #82-101

Ramada review: Extra charges

Sarah Bez of Sioux Falls, US

Jan 16, 2021 11:49 pm UTC

12/28/20 reservation

Bed bugs found and shown to desk who confirmed and told us to dry clothes in their employee dryers and leave clothes with them and they will call when done.
Needed 1st floor for 2 handicapped guests when bed bug found at 2am.
No elevator did not know when booked reservation
No pool open although sign advertised
Dryer clothes for hours all night
Requested refund. Told to contact Priceline.

Priceline calls hotel and Josh denies.
I call Josh and he changes his story to Priceline and says he cannot confirm. I contact manager Sabrina who helped us all night and she says she can confirm. I ask Priceline to call but she works late hours. I call again because I see a second charge for $66
I call Sabrina. She says she will not issue a refund because I wrote a review.
She says $66 was charged for a late check out. Because changing rooms at 3am. Made us request one.
And was told that towels went missing.

After I know they were handing our laundry and we had to change rooms and who knows what happened.

Retaliation for review came through no refund and an additional $66 charge.

Not happy.
Need someone to help who cares about hotel denying problems or retaliating for leaving a review about treatment or experience
No proof given of missing towels
I was told. We will provide proof when you dispute it?

Hung up on by Sabrina when calling to talk about issue

Desired outcome: Refund of both charges or AT LEAST one.

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privacy.policy@wyn.com

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