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Raintree Vacation Club [RVC]

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Customer Service

1800 424 6532 (Members, USA and Canada)
1800 994 2193 (Non-Members, USA and Canada)
+1 317 805 9167 (Members, Local)
+1 901 312 6945 (Non-Members, Local)
10000 Memorial Drive, Suite 480
Houston, Texas
United States - 77024

Complaints & Reviews

assessment fees

Being sent a bill for assessment fees on top of the regular yearly expensive maintenance fees . I like to know what has the parent company done with all their members' ( 50, 000 they claimed to have ) maintenance fees so far ?
All of us need to form a larger group and circulate our emails to get good communications among ourselves.
I wrote to RVC ( Doug Bech ) and he replied that we are just blogging among each other. My email is
[protected]@comcast.net

  • Ji
    Jim S. Jun 26, 2009

    We have compiled a list in excess of 100 members that are communicating and strategizing with a goal of contacting the attorney general in multiple states, especially Texas and AG Andrew Cuomo in New York. If you want to be a part of the combined effort, please send your email address to [email protected]

    The longest and most thorough thread of complaints and comments is at http://www.complaintsboard.com/complaints/raintree-c210535.html?sort=datea&page=13. The title of this complaint is “Trying to charge a ‘Special Assessment.’"

    For the convenience of the authorities who might want to read members postings and for future reference, it seems it would be best to accumulate all comments under the above thread. There are already 13 pages on the thread.

    Thank you.

    0 Votes

special assessment, or contract dispute, or lodgers vs. owners

Everyone - Read Mrs. K's comment and write to Texas Atty General online or by mail! Then join us on the Group - look to your right. Group Raintree Vacation Club and add your email address there!

  • Ra
    RamonR Jun 18, 2009

    Raintree 2009 Special Assessment-Shakedown
    Is there a weblink where i can contact the Texas attorney generals office?
    Where is the Link for the Group that is fighting this special assessment so I can join

    0 Votes
  • Vi
    viola Jun 19, 2009

    Unhappy raintree members ...
    We are forming a large group via our own email addresses for futher actions communications.
    Send your email address to
    [email protected]
    or
    [email protected]

    Don't be late !

    0 Votes
  • Mr
    MrD Jun 23, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Please go to the following forum for lots of discussion on this Raintree Special Assessment Extortion attempt:

    http://www.complaintsboard.com/complaints/raintree-c210535.html?sort=datea&page=1

    0 Votes
  • Ji
    Jim S. Jun 26, 2009

    We have compiled a list in excess of 100 members that are communicating and strategizing with a goal of contacting the attorney general in multiple states, especially Texas and AG Andrew Cuomo in New York. If you want to be a part of the combined effort, please send your email address to [email protected]

    The longest and most thorough thread of complaints and comments is at http://www.complaintsboard.com/complaints/raintree-c210535.html?sort=datea&page=13. The title of this complaint is “Trying to charge a ‘Special Assessment.’"

    For the convenience of the authorities who might want to read members postings and for future reference, it seems it would be best to accumulate all comments under the above thread. There are already 13 pages on the thread.

    Thank you.

    0 Votes
  • Mo
    Monica Betancourt Jul 03, 2009

    I want to join this group complaining in this Special Assesstment, I live in Mexico (Irapuato, Guanajuato) my husband lost his job and we are really struggling together, we've already sold our car to get rid of debts, and I found out they asked us to pay US$820 this is not fair!

    0 Votes

Special Assessment Fee

To All: To file a complaint with the State of Texas Attorney General, see www.oag.state.tx.us/consumer/complain.shtml

You can file online or mail it in. There is also a group on Raintree.

  • Ci
    Cindy K. Jun 15, 2009

    We are also concerned about Raintree Vacation Club June 2009 "Special Assessment Fee". Since we have already paid our 2009 maintenance fee in January 2009, we felt all fees were paid in full. At this point we have been members for 1 year and have never stayed at a Raintree Resort, nor will we this year. Now we receive this new, totally unexpected, "special" assessment fee to upgrade Raintree resorts. It makes us very concerned about this membership and it becoming a huge financial drain with little benefits. Does anyone have ideas on how to get Raintree to change this special assessment decision? We are upset, have sent a certified letter of complaint and are considering refusing to pay.

    0 Votes
  • Ea
    EAB Jun 25, 2009

    Raintree frequently charges a special assessment with the annual maintenance fees as well. Any idea what the agreement said on this? I cannot lay my hands on it at the moment

    0 Votes
  • Ji
    Jim S. Jun 26, 2009

    We have compiled a list in excess of 100 members that are communicating and strategizing with a goal of contacting the attorney general in multiple states, especially Texas and AG Andrew Cuomo in New York. If you want to be a part of the combined effort, please send your email address to [email protected]

    The longest and most thorough thread of complaints and comments is at http://www.complaintsboard.com/complaints/raintree-c210535.html?sort=datea&page=13. The title of this complaint is “Trying to charge a ‘Special Assessment.’"

    For the convenience of the authorities who might want to read members postings and for future reference, it seems it would be best to accumulate all comments under the above thread. There are already 13 pages on the thread.

    Thank you.

    0 Votes
  • Tb
    tbolt86 Dec 11, 2009

    I think what they have done is nothing short of criminal. I live in Canada; is it possible to join any law suit that may be filed in the US?

    0 Votes
  • Ne
    Nemesia Gopez Jun 01, 2010

    We are trying to get our one week vacation with Club Regina for August but they don't want to accept it because we did not pay the special assessment fee.We paid our

    maintenance fee in January $850.00.It is too much for us to pay another$850.00 in the same year.Iwould like to know where where the money goes every year

    when all the members pay.That's a lot of money, they could use some of it for the remodeling the resort.I

    0 Votes

contract dispute re fees

Trying to combine all complaints under Group - Raintree Vacation Club. Add your email address under the Group...

special assessment fee

I think this assessment is totally ridiculous. In addition to the fact that the maintenance fees increase...

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spec. assessment fee - contract dispute

To all complaints board filers re: raintree vacation clubs, raintree resorts, int'l, raintree

The parent company of our vacation club and address is:

Raintree resorts int'l inc.
10000 memorial drive #480
Houston, tx 77024
Tele: [protected]

(notice how this info is not on their website that we have?) I got it from www.google.com
*

To file complaint with the better business bureau of houston on their website: www.bbbhou.org there is a form you complete on the website.

Bbb of metropolitan houston
1333 w. loop south #1200
Houston, tx 77027

Tele: [protected]
Fax: [protected]
Www.bbbhou.org
[protected]@bbbhou.org

I filed one as I think the basis is a contract dispute. there is no wording of "special assessment" on any paperwork I signed when I joined the club. (notice I did not use the words: "I bought a timeshare".)

Even if they can charge us this fee from their master contract, they did not disclose this information to us as a potential liability.

Anyway, thought you should have this information. if there is any error in above addresses, tele numbers, please write an update to complaintsboard.com so we all know.

Thank you,
Elaine

  • Mr
    mrsK Jun 12, 2009

    I have spoken to an attorney based in Ft. Worth, Texas and he is in the process of reviewing our RVC/Club Regina contract as well as the RVC Special Assessment letter. He is also reviewing this thread on the Complaints Board.

    In the meantime, he recommends members file complaints. There is power in numbers and if the FTC or Attorney General’s offices receive enough complaints, they will most likely take action. As for complaining with the BBB, they really have no authority, but at least it will show up on their website that a number of complaints have been filed.

    I urge everyone to file multiple complaints with the following agencies:

    Federal Trade Commission
    https://www.ftccomplaintassistant.gov/

    Texas Attorney General
    Office of the Attorney General
    PO Box 12548
    Austin, TX 78711-2548
    http://www.oag.state.tx.us/consumer/complain.shtml

    California Attorney General*
    Attorney General’s Office California Department of Justice
    Attn: Comlaints Unit
    P.O. Box 944255 Sacramento, CA 94244-2550
    http://ag.ca.gov/consumers/general.php

    Online complaint form
    http://ag.ca.gov/contact/complaint_form.php?cmplt=CL

    *This option is good if you have signed the Club Regina Cimarron “Statement of the terms and conditions for the verification of the sale/purchase of a membershipfrom Raintree North America Resorts, Inc.” Agreement

    Better Business Bureau
    https://odr.bbb.org/odrweb/public/cibrbusiness.aspx?e=3155944&id=46a6a9cd-5402-454e-9476-e4df22e6f371&site=113

    Company Information
    Raintree Vacation Club aka Raintree Resorts International
    10000 Memorial, Suite 480
    Houston, TX 77024

    0 Votes
  • An
    annekernordavis Jun 18, 2009

    Agree. Same thing here.

    0 Votes
  • An
    annekernordavis Jun 18, 2009

    Not only do I have the exact same situation, but I cannot get a return call. I also am curious if Mexican members are being charged since member services in Mexico City won't answer this; they put me on hold and transfer me to US!!!

    0 Votes
  • Be
    Beth Mirsky Nov 02, 2009

    I just returned from a week and the place is run down and shabby. I also was treated poorly by one of the concierges who insisted I sit down to listen to the 90 minute sales presentation. She was incredibly rude. I took it to the manager who listened and apologized and then asked me to wait to speak with the "managing director". I explained the entire situation and he said "I will make this right and I will call you". He never "made it right nor did he call.
    When I returned home, I received the additional assessment which of course has enraged me further. I'm attempting to contact the president or the corporation to let him know how poorly I was treated. Similar situations with several other folks who shared their horror stories with me while at the pool.

    No where on any contract does it state there could be an additional fee.

    0 Votes
  • Ki
    Kim Bailey Realtor Apr 06, 2010

    I recently purchased my timeshare at Club Regina through a previous owner. He did mention that they are trying to impose a special adjustment fee but that no-one is paying it. As you can imagine I'm pretty confused. I haven't paid the fee and am not sure whether I should or not. Based on the information provided above it would seem that I should hold off for now until a decision is reached. I will definitely be lodging an official complaint to the various organizations listed above. Thank you for providing this very useful information and please keep me posted. My Facebook is Kim Bailey or email [email protected] Thank you!

    0 Votes

special assessment fee for members

Hello everyone, I sent a strong email to Doug Y. Bech, CEO at Raintree via their email on the bottom of the...

illegal assessment / fraud

I received a "special assessment" notice in the mail yesterday (6/7/09) from Raintree Vacation Club. - Thi...

special assesment fee

I rec'd a bill for $820.00 and they call it a 2009 speical assessment fee. I can not afford thi...

Trying to charge a &Special Assessment&

Got a letter in the mail today from Raintree Vacation Club of which we have been members for 6 years. They...

false statements

we bought a vacation club memership on feb 16/09, we were told we could cancel this membership, if we changed our minds in 5 buisiness days. we tried to do this but have gotten nothing but a run around.
call this person email us no it has to be written etc...
i can not tell you how stress ful this has been what should have been a vaction has become a nightmare. do not buy anything from this company

  • Ke
    kEN Jun 07, 2009

    We bought in 2004 and quickly discovered the salespersoN lied to us. Now they want a "special assessment" of nearly $800 for maintenance/repairs on their units and we still have an $800 maintenance fee upcomign in December!

    0 Votes
  • Co
    costrow Jun 25, 2009

    Hi - When you signed with Raintree and sales assoc was referring to Regulation Z of the FDIC Consumer protection section (go to FDIC and type in Regulation Z and look for consumer protection headings) Under Reg Z
    you are to be given 3 business days to rescind certain transactions. You have until midnight of the 3rd business day to cancel your transaction. I have also heard sales staff talk to people telling them they have a week or 5 days but it is 3 business days which can be tricky. They should have given you a true and written explanation of Reg Z if you took out a loan of some sort with a company regulated by FDIC. Perhaps a complaint should be made in this direction especially if you borrowed money from a US Bank or Banks or Loan Companies regulated by the FDIC. You can go to the FDIC and get info from them directly on your transaction & banking institution. I was an expert witness on a Truth In Lending lawsuit in the US Federal Court in the 70's. This suit was against 3 payday type loan companies that were doing rather dubious things to consumers. I believe these practices are once again being perpetrated by US banks like Bank of American through their Payday loan offices all over most cities. They have somehow gotten around protections afforded consumers and probably these protections have been watered down since Regan's first administration and the loosening of usury laws which used to stop interest at 10%. In the mid 1980's these protections were removed and this is where we have gotten our 28% interest rates of today.

    1 Votes
  • Ba
    barbara5272 Mar 07, 2010

    I agree, DO NOT buy from this company or any time share, they are all con artists and are just full blown up sales people. The lie to win your sale, they are on a good commission basis for each time share they sell and lie!!!

    1 Votes
  • Lo
    lorieannk Apr 26, 2010

    We too made the sad mistake of purchasing a membership and were told and shown in writing on the contract that we could cancel within 5 business days and we cancelled our membership before we left the resort, that was on 3/05/10 and we have yet to see anything in writing, we are receiving bills for the balance due after our down payment and we have not received a refund (of course). We notified them, face to face, and also by email. We have been told that they are processing the cancellation paperwork but amazingly have seen nothing so far in over 50 days. I am so angry, I plan on writing everyone I can think of related to this organization.

    0 Votes
  • Me
    Mexican Timeshare Solutions Feb 16, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Dear Timeshare Owners,


    We invite you to get to know our services at G&G Mexican Timeshare Solutions. We are a Mexican based company that specializes in cancelling contracts purchased under fraudulent premises. We offer free consultations to anybody interested in our services to discuss the details of their case.


    We are empathetic to victimized consumers and we work on a contingency basis; which means no upfront fees, and if we don't achieve results, you don't pay us a cent.


    We look forward to helping you in your claim.


    Customer Service,


    [email protected]

    1 888 275-3595

    www.timesharescam.com

    0 Votes

Unauthorized billing

I am writing to report Raintree Village for the crooks that they are. I moved out of the park in October of 2008 with the verbal promise from Ronica (Park Manager) that upon the sale of my mobile home and the move in of new tenants that I would have my $285.00 Security deposit back after 4-6 weeks. That was a lie. Now I get the run around everytime I call them. They don't return my calls. They are nothing but liars, thieves and dishonest people. I am not the only person this has happened to. The park needs to be shut down and demolished. I lived there for three years and in that time the park has been through numerous managers. They fudge the paperwork to scam people out of the security deposits that are paid to move in to the park. If there is anyone out there that this has happened to please try to do something about this!!! It's not right. I am going further with this complaint the Better Business Bureau is going to hear about them also.

fraud

My wife and I purchased a vacation club membership with RCI/Raintree and have never been able to use it...