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Raintree Vacation Club [RVC]
reviews & complaints
Raintree Vacation Club [RVC]
reviews & complaints

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53 complaints
36 resolved 17 unresolved

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Raintree Vacation Club [RVC] reviews & complaints

Raintree Vacation Club [RVC] complaints 53

C
Nov 04, 2019

Raintree Vacation Club [RVC] - contractual problem

We bought a two-week timeshare in Cabo in 1995. We have used this membership to stay in Cancun on several occasions. We were just informed that we are no longer eligible for a room facing the gulf...

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G
Nov 13, 2018

Raintree Vacation Club [RVC] - maintenance fee

This is getting absolutely out of hand, Raintree keeps increases the maintenance fees every year to the point that now in 2018 are charging the members $1, 500.00. You can find packages to the...

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G
Aug 23, 2018

Raintree Vacation Club [RVC] - very poor customer service

I called 3 times this past week to try and pay off my loan. Each time I was put on hold for over 30min then I hung up I finally called reservations and they transferred me each day to wrong...

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G
Feb 15, 2018

Raintree Vacation Club [RVC] - raintree vacation club lack of communication

All I want to do is TALK to someone about what I can do about giving up this time share. My husband has died and I don't want to pay $1000 in maintenance fees when there is absolutely no chance I am...

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N

Raintree Vacation Club [RVC] - raintree horrible experiencia

Tenía un tiempo compartido en Raintree, llevaba años pagando sin poder reservar cuando quería vacacionar, por no tener espacio, nunca pude usarlo. El mantenimiento se paga en dólares y ya no podía pagarlo. Les envié una carta solicitando la cancelación a la cual se negaron, ofreciéndome "alternativas" que solo me hacían gastar más dinero por algo que ni siquiera podía usar. Además de que pasaba por una racha muy mala en mi empresa y me tenía prácticamente en banca rota, les expliqué esto y no les importó.
Me sentía engañado y usado, me retrasé en varias mensualidades, porque no podía seguir pagando y vivía con estrés todo el tiempo, porque no quería arruinar mi historial con el banco, por algo que ni siquiera yo quería seguir teniendo. Busqué apoyo y mi cuñado me dio información de una empresa, que un compañero de su trabajo le había recomendado, porque pasó por una situación similar y ellos le ayudaron. Me comuniqué con los de mexican timeshare solutions y no sé cómo le hicieron, porque yo después de más de un año de estar insistiendo y pidiendo mi cancelación no pude y ellos en 4 meses lo lograron. Estoy eternamente agradecido y perfectamente librado de los rateros de raintree

Raintree Vacation Club [RVC] - horrible experiencia con raintree

Por error compré una membresia de tiempo compartido con Raintree vacation Club, el vendedor me lo vendió como una oportunidad de negocio que se pagaría por si sola y me dejaría jugosas ganancias, ahora en foros como este me doy cuenta que nada de esto es verdad. Cada que tenía que pagar a Raintree me invadía el coraje de estar regalándoles mi dinero y recordar el abuso que cometieron con nosotros. Lo único que puedo decirles es que por ningún motivo compren un tiempo compartido y menos con Raintree, para mi fue una pésima experiencia de la cual aprendí por las malas, afortunadamente nosotros si pudimos cancelar el contrato con ellos pero después de pagarles más de $100 mil pesos, tuvimos suerte de no estar atados de por vida a regalarles nuestro dinero. A nosotros nos ayudó una empresa que se llama Mexican Timeshare Solutions, en mi caso en particular tuve suerte, porque pudimos librarnos de pagarles eternamente, pero he leído historias en situaciones peores que nosotros y no han podido cancelar, puedo decir que “corrimos con suerte” y salimos bien librados, si van de vacaciones y les ofrecen un tiempo compartido aléjense! No importa lo que les ofrezcan, NADA DE LO QUE LES DIGAN ES VERDAD.

V
Jun 01, 2016

Raintree Vacation Club [RVC] - timeshare scam

We have enjoyed the first 5 years of the contract but it became impossible to book in at even any of the first ten choices of resort and when a hurricane hits any of Raintree properties, even though...

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R
Nov 15, 2015

Raintree Vacation Club [RVC] - time share annual maintenance fees

The vast majority of these whiners and complainers are simply very bad consumers who are blaming the Raintree Vacation Club (RVC) for their own incompetence. We have owned since 2000 ($17, 000 for a...

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K
Jun 24, 2015

Raintree Vacation Club [RVC] - additional fees and makeup charges

In this year of 2015 I have now received 2 invoices from Raintree Vacation Club: 1 - Hurricane "make up cost" of $130.00 for the Cabo Resort due to Hurricane Odile and 2 - the yearly invoice which includes the Annual Maintenance Fee which has now gone up to $959.00 and, an Annual Membership Fee of $165.00. As to the Hurricane "make up cost": Is Raintree not required to purchase adequate Hurricane Insurance for it's properties? If I am receiving a "make up charge" for Hurricane damage it appears they have deliberately underinsured their property if they now need their members to pony up a difference which, given their membership numbers could add up to enough to replace the entire complex. As to the Annual Membership Fee: What then does the initial purchase price actually buy? Since I purchased my membership, why am I now being charged an additional yearly fee. To other members, please let me know if you have received these additional charges and what, if anything, is proposed to refute them.

A
Nov 20, 2015

I got the same bills, last yearly payment $230 (oddly low but i ws happy), this year $950 dollars due to huracan damage ... sound to me like negligence to get proper insurance, I have only 1 year left in my membership

I am sick of these extortions. If they don't have enough insurance protection that is their problem. Where is the disclosure? How much is RVC taking as a hit? None I would assume. Wouldn't want to dip into their profits. Feeling powerless as they cab=n refuse to let us book a trip until we pay. What can be done?

Raintree Vacation Club [RVC] - sold timeshare and raintree insists on continued membership fees!

My husband and I sold our timeshare in 2012. I attempted to cancel my "Raintree Vacation Club" membership but was advised that I should pay the 2013 fees, use the left over points and then let the...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Raintree Vacation Club [RVC] - double dipping

I have been a member since 1990`s. In 1993 at Raintree-Club Regina Marina Peurto Vallarta location I had my finger tip cut-off, when the outside door was opened for entry; and a wind was created with...

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Raintree Vacation Club [RVC] - Deposit Cheats

Debbie the deposit cheat who works for Raintree Rentals is a two faced sneak. She is a wonderful sweet person when you are renting a property but when you leave her passion is to keep every nickel of...

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Raintree Vacation Club [RVC] - refuses refund

Sales reps provide fraudulent promises that you can exchange for a cruise, airline discounts, little advance needed for reservations, they will rent your weeks or buy back membership. None of the above are true, and not really discoverable until months or years after you sign contract. Memberships are $15000-$25000 and then $1000 per usage year.

I

It seems like this is a very common problem in Mexico. My wife & i bought into a Royal Elite Timeshare in Playa del Carmen. We stayed in sandos caracol resort & signed contract for royal elite. we've found out in the last few months that availiablity of resorts that we require are very limited (sales person shown us extensive range of hotels). flight deals are no better than booking myself. we enquired to stay lanzarote sandos dec 2012 the ai rate is in total $1900 for the week. i feel that this is going to be costly in the long run, not the ideal deal that was sold to us. This is a forum with more complaints about this company:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/

I'm in the process of calling the BBB and PROFECO and seeing what they can do. Possibly the attorney General also!

W
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Raintree Vacation Club [RVC] - Fraud timeshare

This company has lied to us right from the beginning, day one. Mr. Yaremovich and Mr. Bacus, tell us just lies, they promised us service, 4 weeks, spend holidays, renter our weeks that not used, we paid initially 17k, we train to cancel, and they are answer the Emails. Just Lies to commit a fraud. Gentleman don´t go to Club Regina Raintree 15 los Cabos.

M

I am one of the many Raintree timeshare owners who have seen maintenance fees nearly double since purchase. We then have the unpleasant surprise of an unexpected 'special assessment fee'. It did not make me feel special, nor did I feel like it could possibly be legal. I would love to get out of this time share & recoup some of my investment. For the yearly maintenance fee that I pay, I could easily book a similar vacation when I want, where I want. This is another forum with more complaints about Raintree:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/9-raintree-vacation-club-timeshare-complaints/

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Raintree Vacation Club [RVC] - bad service

Hi good afternnon about 2 months ago we toured this raintree vacation club in cabo which was based on lies and not given to us what we promised not to mention we were there for 5 hours. My inconvinience is about the fact that some guy sent us to another resort the day before called "DIAMANTE" Which we were offered several green fees there and never got them..this guy alleged he worked for them and that they were the same company. Please dont be fooled by these scammers and frauders.

Raintree Vacation Club [RVC] - Special assessment

This is to update the latest information on the Class Action lawsuit for California residents that were members of Raintree Vacation Club, and were charged the Special Assessment fees in 2009. The...

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S
Jul 04, 2011
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Raintree Vacation Club [RVC] - failed to refund down payment

On June 5th, my husband and I attended a time share presentation for a Raintree resort - Grand Regina - in Cabo San Lucas Mexico. Initially we intended to purchase the plan but after the...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Raintree Vacation Club [RVC] - fraud, extortion

Never buy a timeshare from Raintree Vacation Club. We were scammed by them during the sales presentation through lies, half-truths, innuendo, and the withholding of key information. We were told by...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Raintree Vacation Club [RVC] - disappearing developer weeks

We just got back from Cabo Sn Lucas, bought into the RVC concept. We were promised 7 developer weeks with rent of $1, 400 per week, to be paid within 60 days of when we turned them over to the...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Raintree Vacation Club [RVC] - we want out

We bought a points type vacation package from raintree in club regina mexico. We were convinced that it was everything we ever dreamed of.
So far we have paid in full the package price plus maintenance fees since 2008. (it is now 2011)

We have never used any part of our package... because We either never had enough points, or the additional fees are equal to the cost of booking ourselves and paying full price in a differant hotel, or nothing was available at the time.
As I sit in my home (now a 18foot travel trailer) I reflect on the fact that I can not just walk away from this. I am held under contact to keep paying year after year for something that shames me. I will be paying my loan for years to come. I will never use this package and so far have not found a way out. Every time I remember about this I feel my insides recoil. ...I feel like such a fool, I am ashamed and embarassed ...a feeling I would pay to be rid of, but instead pay to keep.

J

I had to admit my mistake for buying this timeshare deal, lick my wounds, and assume my loss (i.e approx $13000 in initial costs and maintenance fees) as a 100% write-off. If the attorney's are successful in just nullifying Raintrees Collection attempts and removing their ability to continue financing their Ponzi scheme (i.e. putting them out of business), I will be happy. I have just received and responded to their collection agencys first letter in September stating that I have no intention of paying either the Maintenance fee or Special Assessment fees (After not paying either since Jan 2009). Odd however, is the fact that they seem to be only attempting to collect on the unpaid Maintenance Fees - the Special Assessment fee seems to have been left out. I responded to the Collection Agency (i.e. Concord Collections) stating that I am not paying past Maintenance Fees since I am not being allowed use of the Property, due to not paying a Special Assessment fee, which is a breach of contract.

It must be remembered that any paid Maintenance Fees & Special Assessment Fees will be used to pay their attorneys to fight those who dont pay, not for actual maintenance costs of the property. The financial impacts of any settlements will also be recuperated by future Assessment / Maintenance fee increases in existing and new members, while they withhold right to use and threat of credit ruin over their heads.

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