The complaint has been investigated and
resolved to the customer's satisfactionResolved Rainsoft — misrepresentation
resolved to the customer's satisfaction
Approached while shopping in Home Depot by a representative of Rainsoft/ possibly one of the employees of the local dealership. I was told I could have them come to my home and do a water test to check for any problems with my water system. I agreed to the in home test, because I had recently moved to Jacksonville, and also since I had just bought a new home. When the representatives came to my home in May, 2011 they proceeded to show me how my water had impurities and the air quality of my system could be improved by their products (the water and air purification systems). I was told I needed to act on it immediately but of course was told I had a 72 hour cancellation opportunity. Because I believed what they told me would happen once I began to use the system, I saw no reason to cancel the product. I gave the benefit of the doubt, allowing time for the system to do what I was told it would do. Well after 60 days, I have not had a decrease in my water or electric bill, my air filter is fully loaded with filth ( I was told it would be 6 months between air filter changes). Again, I gave the system time to work. Now when I contact the company to have it removed, I am a victim of pass the buck around. I am being told I have "buyer's remorse", I have a legally binding contract, do what I have to do, and oh yes, "we can come and do a service call free to get the system working". I find it hard to believe that I should be having problems only 60 days after install. I am working through proper channels to get this system removed, I have contacted the corporate office of Home Depot also, to let them know the scam that is being done in their stores.