The complaint has been investigated and
resolved to the customer's satisfactionResolved Rainsoft — predatory and unethical sales techniques!
resolved to the customer's satisfaction
Like other post I have read, we received cold call from someone offering free coupons to come over and complete a free water test. At the end they would give us the coupons and a magnet for our fridge in case we have any future water needs. It sounded innocent enough to my wife so she agreed. At 6pm the next night the overly friendly rep showed up and delved right into an uninvited and completely unexpected 2.5 hour sales pitch finally convincing us our water is hard and that we needed a $5k+ Rainsoft system for our “peace of mind.” Of course we had to make our decision right then and there to take advantage of the reduced price and all the freebies they throw in. Well we were naive enough to write the check that night, but fortunately smart enough to read the contracts fine print that said we have 3 days to rescind the sale. After the benefit of the next day’s research (which we would have done in advance if the real purpose of the visit was initially disclosed), we decided to remove our heads from our behinds and rescind the sale. Unfortunately for Rainsoft, they had already completed the install (less than 12 hours after we wrote the check!!). Not our problem- They should be smart to enough to schedule their installs after the rescission period. Obviously they employ this tactic to pressure any wavering customers to keep the system since it’s already been installed.
Well without disclosing every last detail, the Rainsoft dealer was beyond livid. Apparently we must have been the first people on the face of the earth to change our minds! Among other things, this jerk flat out lied (“our attorneys say you own the system now despite what the contract says”- as if this clown has an attorney on speed dial), yelled, wined, hung up on us, and was just extremely disagreeable. I’ve had easier conversations with my 3 year old. To top it off, our overly friendly sales rep. followed up with his own special phone call. Guess who wasn’t so friendly anymore? That pissed us off the most- this guy is the consummate sales pig- your best friend until he doesn’t get the sale. What a horrible job and horrible human being. In addition, if these guys are so popular with millions and millions of systems sold worldwide, why have a conniption fit over little ol me and my 5k$ system I want to return per THEIR contract? Beware- it doesn’t add up.
Anyway, I have nothing good or bad to say about the Rainsoft product itself. Under different circumstances we probably would have given it a shot. We didn’t appreciate being initially deceived and urged to make decisions without the benefit of research. If this product is so good as they tout, why must they resort to these predatory and unethical sales techniques? Beyond that, can you imagine if we had kept the system and had to deal with these guys going forward for maintenance, repairs etc.?? Good grief it gives me chills just to think about it. Everything about this experience makes us nauseas and that much more cynical. The best I can hope to do is share our experience with others in hopes they don’t get caught in the same trap. Rest assured we will be telling our friends, family and anybody else that will listen to stay clear of these creeps.