Rainsoft — don't purchase this product
I'm a first time home buyer, and a few weeks after I moved in, I recieved one of the cold calls offering me free gifts for 15 mins of my time in which my water would be tested. I agreed for the water testing. The salesman showed me how dirty my water was and how much better it was with the system. I was told that with this system, when making a bubble bath, I'd have tons of bubbles without using alot of soap. Never happened. The bubbles accumulate the same as they did with the regular city water. My dishes in my dishwasher comes out no differently than they did before I had this system, as a matter of fact, I experienced no difference in the water after I got the system. My drinking water was already being filtered through my fridge.
Now lets get to what I'm furious about. The salesman gave his pitch, but I told him, I can't afford this system, I'm a single mom that just put everything into my house. He offered me a nice intrest rate to finance it and a 4 year supply of soaps and cleaning products, but my concern was if I'd be able to keep up with the payments. I expressed this to him and was told that at anytime I didn't want it anymore, I could call Rainsoft and they will come pick it up and I would owe nothing more than what I had paid up to that point. When I asked about maintaining the system, because I didn't want anything that would cost me money ongoing, I was told I could buy the salt from Home Depot and put it in myself, which I did, and that it would need a filter change annualy which I could also get from Home Depot, but included in the cost was a yearly maintance. I was told that once a year I can have them come out and change my filter at no charge to me. This all sounded good so I signed the paper, which, I was NEVER given a contract, just the finacial agreement stating what my interest would be that goes to American Finco. When the system was installed, they installed it wrong; my water was running very slow and water was shoting out of the hardware they added to my sink. They came the next day and fixed it. So a year goes by and I call to have them come change my filter. I was told it would cost me $175. I told them that I was told I recieved a yearly maintanace. They said that was only in the first year and I used that up the day after I had it installed. How are they going to use that as my service call when they insalled it wrong. Anyway, I told them the conversation I had with the salesman, and they told me, don't know why he told you that, but that's not the policy and it will cost me this amount each year for them to replace the filter. Screw that, so I went to Home Depot to buy a filter and install myself, but guess what, that was another lie. Home Depot doesn't carry Rainsoft filters, or any that you can use with the system. So now I'm stuck with a system that I can't use because It hasn't been serviced since purchased in 2008, I wasn't able to keep up with payments and now this has went on my credit report as delinqent, the interest has when sky high on this, and, they didn't give me 4 years of household products because I ran out of everything back in Dec. I don't know how to unhook the system and I'm afraid to drink the water comming out of my faucet now so I'm spending more money buying bottled water for my daughter and I to drink.
I just came into a couple extra hundred dollars so I called Rainsoft to have the damn thing maintanced. I work 8am - 5pm, Mon-Fri which is the only times they have service guys on the road. No evening or weekend hours. So I'm supposed to take off work loosing more money to sit at home waiting for them. I don't think so. What I do think is that I should contact all that has complaints, we all get in touch with my attorney and file a class action law suit against these lying ###.