Aqua America Customer Service


Aqua America, Inc.

762 W. Lancaster Avenue
Bryn Mawr
United States - 19010

Customer Support Phone Numbers

+1 877 987 2782(Customer Service) 1 0

Aqua America Complaints & Reviews

Aqua America / boot road off rte 202 in west goshen

May 28, 2019

Good Morning I already went to my township and was told you are doing the construction on boot and morstein road in west Goshen two. I have lived in the village of Shannon since Dec of 98 and I have only gotten one flat tire in all that time and it was an accident. In the last 4 to 5 week...

Aqua America / double charged my account

May 24, 2019

We paid the bill and they deducted the funds twice. I was told they don't give refunds. They told me to call speed pay. James they supervisor yelled at me, threatened me and hung up on me. I called back twice to speak with another supervisor so I cam figure this out and get my fund...

Aqua America / not cleaning up after work completed

May 04, 2018

I am not a customer, which has added to my frustration. Customer Service does not know what to do with someone who is not a customer. Work was done in our neighborhood and they never came back to repair any damages. But, trying to get someone to help me was very frustrating. I have called...

Aqua America / customer service and company policy

Sep 05, 2017

I received a letter to keep my current payment arrangement I had to pay my balance on August 25, I paid my bill on the 23rd over the asking amount. Today is September 5 and my services were disconnected because I was told I didn't call in my payment from 2 weeks ago and never received a...

Aqua America / Aqua America?

Aug 31, 2017

I am an aqua America customer. My water was turned off two days ago. The notice I received on my door stated someone will be out to read my meter. I called aqua scheduled an appointment. I took off of work just to wait for aqua, the morning of my appointment I receive a call from aqua...

Aqua America / water service.

Aug 09, 2017

This water company had not shown up to 2 appointments back to back, and they had shut off my water today. Even when I had paid mt bill as of 8/4/17. They had not given me a call or email or a visit to reschedule their service. I don't know what kind I company shuts off their service...

Aqua America / water shut off after bill paid

Jun 12, 2017

Paid bill foe 199.17 and mu service was turned off. When I called said I had to pay reconnect fee even though it was turned off after I paid. So I paid fee anyway and was told it would be the next day it was only 10:44 in the morning!! I explained to them I was a disables veteran and that with...

Aqua America / Water utility

May 10, 2017

This is how many times in the last year we have had problems in the Sand Creek area. City/County: Travis Co Start: 1/6/2016 12:00:00 AM End: 1/8/2016 12:00:00 AM Project: Outage: Because of a main line break, Aqua has issued a precautionary boil water advisory for the following street...

Aqua America / High unreasonable fees

Jan 05, 2016

Just moved from Oregon. I could not believe the cost of the water utility fees from Aqua America. Fees for sewage base facilities in excess of $60 a month. Monthly fees for water base facilities in excess of $40. And on top of that water usage charges. I do not know if they service all of...

Aqua America / E-billing lifetime revoke?!

Jan 04, 2016

Logged in to to set up paperless e-billing, and primarily to avoid the "convenience charge" assessed by Aqua or their Western Union Speed pay buddies for paying over the phone. When attempting to log in, it stated that my account was in "revoked" status, and to contact...

Aqua America / Made payment arrang then shut off anyway


We made a payment arrangement to pay a past due balance on a water bill that amount to 182 dollars. They said that we could pay 77 dollars and the balance the following week. They took the 77 dollars out of my account that day and then 4 days later shut off our water anyway and then had no...

Aqua America, Inc. / Rip off


Be careful with these guys. Unfortunately, they are the only water supplier in our location. So here goes, our water meter was read wrong in October and our average 30-40 dollar bill was 480 dollars. We called and they said they would send someone back to re-read it. November came and we...