Register Sign in
FILE A COMPLAINT
Utility Services Aqua America
Aqua America Logo

Aqua America

15 Complaints
File a complaint

Having problems with Aqua America?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Aqua America Customer Service Contacts

+1 877 987 2782 (Customer Service)
762 W. Lancaster Avenue
Bryn Mawr, Pennsylvania
United States - 19010

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Aqua America Customer Service. Initial Aqua America complaints should be directed to their team directly. You can find contact details for Aqua America above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Aqua America. Discuss the issues you have had with Aqua America and work with their customer service team to find a resolution.

Aqua America Complaints & Reviews

Aqua America — ability to get water

have been trying to get water set up at a undeveloped lot in texas for over a month an they still refuse to help me...they refuse my request to speak to a mgr, they refuse me having water at all...someone plz rspond i do not know what to do as im being denied water as a source the state says im intitaled to...i have asked how much my depsoit would be still no one could tell me. i have been transfrred to several people but know one can or will help me...soemone else who uses there service said i just send end a $750.00 to $1, 000.00 money order an thats hwo you get there attention...I DO NOT BELIEVE THATIS HOW IT SHOULD BE...i realize i will have to pay a deposit, fees etc etc etc BUt i needto know how much rather than just sedning in a large money order payable to them

ability to get water
ability to get water
ability to get water

Read full review →Hide full review
Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Sep 23, 2019

    Aqua America — water

    On 9/23 my water was shut off never received a disconnect notice, which has come before through email, call...

    Read full review →

    Aqua America — water

    I have been living in this residence getting to 3 years now and aqua has been the water utility provider for the residence. I have been recieving and paying my aqua bills ever since then until this month, July 2019. I got an unreasonably larger bill that is over $200.00 more than i normally recieve. I call aqua for some explanation. Twice the representatives i got on the phone said the company has been under billing me for their own error and insisted that i have to make good the balance which they put on the current bill. I reminded them the error, if it's what is was, was their error, not mine and that i paid every single dime in the bills they had been sending me. They tried to reassure me that no manager or court could change that conclusion that i must pay for their errors of over 2 years or my service would be disrupted. Their remedy is to have a payment arrangement in place to pay it off if thats what i need.

    I have never encountered this type of issue with any corporations before and haven't talked to anyone who has. My first reaction to this was some scam attempt. I need inputs

    Read full review →Hide full review
    Comment Guidelines

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Aqua America — boot road off rte 202 in west goshen

      Good Morning I already went to my township and was told you are doing the construction on boot and morstein road in west Goshen two. I have lived in the village of Shannon since Dec of 98 and I have only gotten one flat tire in all that time and it was an accident. In the last 4 to 5 weeks I have gotten THREE flat tires one a chunk of glass was in my tire it was flat right away happened on boot road next one I had a hook in my tire and the third one I had a bolt which I still have since it was the third one and a nail. All made the tires flat right away and this is from the corner of boot and morstein you can see the debris as you turn from boot and make a right onto morstein. one tire to the next was 6 days later this is crazy I have stopped taking that road and rerouting myself to hopefully avoid a 4th flat tire. I live and work from home I see the street dug up every day well it is coming down the street and sitting in that intersection. This needs to be cleaned up and I would love to be reimbursed for my three tires. One aggravated customer of Aqua also for over 20 years

      Read full review →Hide full review
      Comment Guidelines

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Aqua America — double charged my account

        We paid the bill and they deducted the funds twice. I was told they don't give refunds. They told me to call speed pay. James they supervisor yelled at me, threatened me and hung up on me. I called back twice to speak with another supervisor so I cam figure this out and get my funds returned. This is my family's grocery money that you are holding. James got on the line both time and refused to let me speak with anyone else. He did as before and yelled, threatened and hung up the phone. I need these funds.

        double charged my account
        double charged my account

        Read full review →Hide full review
        Comment Guidelines

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          We are here to help

          • 16 years' experience in successful complaint resolution
          • Each complaint is handled individually by highly qualified experts
          • Honest and unbiased reviews
          • Last but not least, all our services are absolutely free

          Aqua America — not cleaning up after work completed

          I am not a customer, which has added to my frustration. Customer Service does not know what to do with...

          Read full review →

          Aqua America — customer service and company policy

          I received a letter to keep my current payment arrangement I had to pay my balance on August 25, I paid my...

          Read full review →

          Aqua America — aqua america?

          I am an aqua America customer. My water was turned off two days ago. The notice I received on my door stated...

          Read full review and 1 response →
          Elkins Park

          Aqua America — water service.

          This water company had not shown up to 2 appointments back to back, and they had shut off my water today...

          Read full review →
          Cheltenham

          Aqua America — water shut off after bill paid

          Paid bill foe 199.17 and mu service was turned off. When I called said I had to pay reconnect fee even though...

          Read full review →

          Aqua America — water utility

          This is how many times in the last year we have had problems in the Sand Creek area. City/County: Travi...

          Read full review →

          Aqua America — high unreasonable fees

          Just moved from Oregon. I could not believe the cost of the water utility fees from Aqua America. Fees for...

          Read full review →
          Manor

          Aqua America — e-billing lifetime revoke?!

          Logged in to www.aquaamerica.com to set up paperless e-billing, and primarily to avoid the "convenience...

          Read full review →
          Pipe Creek

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved           Aqua America — made payment arrang then shut off anyway

          We made a payment arrangement to pay a past due balance on a water bill that amount to 182 dollars. They said...

          Read full review and 24 responses →

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved           Aqua America, Inc. — rip off

          Be careful with these guys. Unfortunately, they are the only water supplier in our location. So here goe...

          Read full review →

          IN THE NEWS

          Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
          If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
          One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
          A consumer site aimed at exposing unethical companies and business practices.
          ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
          You'll definitely get some directions on how customer service can best solve your problem.
          Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.