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Aqua America Customer Service Contacts

+1 877 987 2782 (Customer Service)
762 W. Lancaster Avenue
Bryn Mawr, Pennsylvania
United States - 19010

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Aqua America Complaints & Reviews

Aqua Americaability to get water

have been trying to get water set up at a undeveloped lot in texas for over a month an they still refuse to help me...they refuse my request to speak to a mgr, they refuse me having water at all...someone plz rspond i do not know what to do as im being denied water as a source the state says im intitaled to...i have asked how much my depsoit would be still no one could tell me. i have been transfrred to several people but know one can or will help me...soemone else who uses there service said i just send end a $750.00 to $1, 000.00 money order an thats hwo you get there attention...I DO NOT BELIEVE THATIS HOW IT SHOULD BE...i realize i will have to pay a deposit, fees etc etc etc BUt i needto know how much rather than just sedning in a large money order payable to them

ability to get water
ability to get water
ability to get water

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    Sep 23, 2019

    Aqua America — water

    On 9/23 my water was shut off never received a disconnect notice, which has come before through email, call...

    Aqua Americawater

    I have been living in this residence getting to 3 years now and aqua has been the water utility provider for the residence. I have been recieving and paying my aqua bills ever since then until this month, July 2019. I got an unreasonably larger bill that is over $200.00 more than i normally recieve. I call aqua for some explanation. Twice the representatives i got on the phone said the company has been under billing me for their own error and insisted that i have to make good the balance which they put on the current bill. I reminded them the error, if it's what is was, was their error, not mine and that i paid every single dime in the bills they had been sending me. They tried to reassure me that no manager or court could change that conclusion that i must pay for their errors of over 2 years or my service would be disrupted. Their remedy is to have a payment arrangement in place to pay it off if thats what i need.

    I have never encountered this type of issue with any corporations before and haven't talked to anyone who has. My first reaction to this was some scam attempt. I need inputs

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      Aqua Americaboot road off rte 202 in west goshen

      Good Morning I already went to my township and was told you are doing the construction on boot and morstein road in west Goshen two. I have lived in the village of Shannon since Dec of 98 and I have only gotten one flat tire in all that time and it was an accident. In the last 4 to 5 weeks I have gotten THREE flat tires one a chunk of glass was in my tire it was flat right away happened on boot road next one I had a hook in my tire and the third one I had a bolt which I still have since it was the third one and a nail. All made the tires flat right away and this is from the corner of boot and morstein you can see the debris as you turn from boot and make a right onto morstein. one tire to the next was 6 days later this is crazy I have stopped taking that road and rerouting myself to hopefully avoid a 4th flat tire. I live and work from home I see the street dug up every day well it is coming down the street and sitting in that intersection. This needs to be cleaned up and I would love to be reimbursed for my three tires. One aggravated customer of Aqua also for over 20 years

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        Aqua Americadouble charged my account

        We paid the bill and they deducted the funds twice. I was told they don't give refunds. They told me to call speed pay. James they supervisor yelled at me, threatened me and hung up on me. I called back twice to speak with another supervisor so I cam figure this out and get my funds returned. This is my family's grocery money that you are holding. James got on the line both time and refused to let me speak with anyone else. He did as before and yelled, threatened and hung up the phone. I need these funds.

        double charged my account
        double charged my account

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Aqua America — made payment arrang then shut off anyway

          We made a payment arrangement to pay a past due balance on a water bill that amount to 182 dollars. They said...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Aqua America, Inc. — rip off

          Be careful with these guys. Unfortunately, they are the only water supplier in our location. So here goe...

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