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American Water Works Company Customer Service

American Water Works Company, Inc.

1025 Laurel Oak Road
Voorhees
New Jersey
United States - 08043

Customer Support Phone Numbers

+1 856 346 8200(Customer Service) 1 0
+1 888 237 1333(California, Hawaii) 1 0
+1 800 422 2782(Illinois) 1 0
+1 800 492 8373(Indiana) 1 0
+1 866 641 2108(Iowa) 1 0
+1 800 678 6301(Kentucky) 1 0
+1 866 641 2131(Maryland) 1 0
+1 906 337 3502(Michigan) 1 0
+1 866 430 0820(Missouri) 2 0
+1 800 272 1325(New Jersey) 1 0
+1 877 426 6999(New York) 1 0
+1 800 565 7292(Pennsylvania) 1 0
+1 866 736 6420(Tennessee) 2 0
+1 800 452 6863(Virginia) 1 1
+1 800 685 8660(West Virginia) 1 0
 
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American Water Works Company Complaints & Reviews

American Water Works Company / quality of water

An
Sep 12, 2019

American Water Works CompanyHello, I am contacting you because I am at a loss of who else to turn to. I have seen how you have helped so many other families, and I am hoping you can help. I moved into my home which I purchased in July 2018. We purchased the home and poured all of our savings into the home and...

American Water Works Company / water/sewer "protection" plan

Bl
Jan 23, 2019

Somehow they signed my 95 year-old father up for this $13.33/month "insurance/scam". My dad's house in a new community only 15 years old. Totally unnecessary. To cancel the program: 1)Tried their web site, created account, logged in, but no option to cancel. 2)Called customer service...

American Water Works Company / meter replacement by a contractor

Mu
Jun 23, 2018

On the 20th or 21st a contractor for american water replaced a meter and damaged my property. The mess they left they returned and I witnessed them throw the broken concrete, broken brick, and muddy debris on to my neighbors property. They refused to repair my property and now there is a...

American Water / I am complaining about service

Ni
Nov 06, 2017

My water got shut off I called to pay the bill was on hold for 20min.Finally spoke to someone I was told to call back with the confirmation number so that my water could be back on today. When I tried to call back was put on hold. For another 20 min. Then I was told it was to late to get...

American Water / water bill

Ca
Jul 30, 2017

Since work on main water line on my street my bill has quadrupled. One person with no pool and one bathroom cannot use between 2 and 4 thousand gallons of water a month. I cannot afford a $250 bill. The company refuses to address the issue. I have no leaks anywhere at all, have watered my...

AMERICAN WATER ILLINOIS / REFUSAL TO RESOLVE ISSUE WITH BILL AND BROKEN METER

Ti
Oct 22, 2013

I HAVE BEEN A LOYAL CUSTOMER WITH AMERICAN WATER IN ILLINOIS FOR ALMOST A YEAR NOW, ALL MY BILLS HAVE BEEN CONSISTANT 80 AT MOST AND NOW I HAVE BEEN SMACKED WITH A BILL FOR 265 WE ARE A FAMILY OF FOUR NO POOL AND HAVE YET TO DO ANY IRRIGATING ON PROPERTY. THEY HAVE SINCE REREAD MY METER...

Indiana American Water/PayMyBill website / Bill payment

Ma

Using the Pay My Bill web site services, I made a payment to Indiana American Water on March 28, 2012 to pay my April bill of $26.38 along with service charges of $1.50. On April 27, 2012 I received my May water bill which showed a balance due of $52.17. (indicating that my previou...

Illinois American Water / flood in home due to their clogged lines.

Ba

Alice Johnson a customer representative called me on December 31, 2009. Stated that the company would pay only 500.00 for my service call and supplies. Still stuck by the old story of grease in line and seemed to read off a statement what was said before, offering no other help or...