The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

RainSoft Complaints & Reviews

Rainsoft / rainsoft system.

Ap
Aprilrmc on Apr 30, 2018

When we first got the system I noticed a sewage smell especially at my washing machine. I called within the first 3 days to cancel at their Huntsville office and I have the conversation recorded, and he refused to take no for an answer. He literally stated well we already spent a lot of...

Rainsoft / service

La
Lai Yung Zaporteza on Apr 7, 2018

Hi, I'm a Rainsoft customer for the last 13-15 years. My experience with the dealer on Edgewater Orlando FL is nothing but problems and dissatisfaction. I recently have my solar panel for the heater removed by the company due to hurricane damage to the roof and I need a whole roof...

Rainsoft / water filtration system

Ch
Christiemcalister on Apr 7, 2018

After dealing with a very pushy salesman, who misrepresented his product to take advantage of a single mother, with lots of claims of how our water was so bad, it could cause cancer, I financed this product for over $5000. I was also promised a lifetime warranty. However, after less than 2...

Rain Soft / water softener

Ja
Jason Falkner on Feb 21, 2018

I will never borrow rainfall system again this is the four unit that I have bought in the past 15 years have we tend to buy one when we buy new home We arrive home in our system was laying on the ground all they did was set it on the ground and a cat fight going into the house no safety...

Rain Soft / harassing phone calls

Rc
Rclark7 on Nov 4, 2017

On November 4, 2017, Rain Soft has called us SIX times between 11:22 and 12:44. They called on THREE different numbers: 972 647-4700 four times; 972-647-3607 and 972 647-1308 one time each. We have Call Blocking on our phone and have these 3 numbers blocked. We have NEVER done busine...

[Resolved] Rainsoft / rainsoft water system

Dp
dpeel on Jun 6, 2017

I am completely dissatisfied with the service I have received from Rainsoft and their distributor. I was visited by the distriubtor's representative in my home in August of last year. I agreed to a system that I was told would work. The system was installed incorrectly has caused water...

Rainsoft / preventive maintenance by florida energy water & air (dealer of rainsoft)

Al
Alaa1 on Jun 6, 2017

This is a review for Florida Energy Water & Air Inc (Rainsoft service dealer)The initial installation of the water treatment system was slopy (it was a guy i forgot his name with latin origin based off west palm beach). Nice guy but his work was not of a well trained or skilled handy man...

Rainsoft / rainsoft drinking system

Mr
mrsanita on Apr 10, 2017

Purchased the drinking water in 12/2016 was disappointed by the sales person. I needed to change my kitchen sink faucet and an issue connecting the system called customer service and explained the issue they were rude and asked for a service fee of 100 when I paid 1000 and only had the...

Rainsoft / no compensation to new hire (not even a returned phone call)!!!

Un
unpaid hiree on Oct 12, 2016

Like Johndoe (former employee review) to was required to attending supposedly "paid training" classes, prior to going out in the field to demo, then sell! I gave then nearly 30 hours in class and additional hours in gas and time back and forth each day. That was over a month ago, and to...

Rain Soft / Do not let these people from rain soft/depot in your house.

Th
The Granite Gal on Sep 21, 2016

Home Depot should be ashamed at the partnership with Rain Soft. My first mistake was to send in the FREE Water test tube I picked up on the way out at Home Depot. My second mistake was listening to the follow-up test result person saying the water leaked out of the test tube we need to come to...

Rainsoft / complete water system - whole house water softener/reverse ososes under sink and smart clean washer system

Ca
carole64 on Apr 27, 2016

First: The system was installed leaving debris through out the installation area. I called and they sent someone out to clean up on 4/26/16 2 weeks later. Second: The clean start on the washer wouldn't allow the washer to work. Service was called and he turned up pressure and turned on hot...

Rainsoft / defective timer & timer motor

Wa
WaterManDan on Mar 7, 2016

I have had to replace the same motor & timer several times. The local dealer last time said the only way to fix it permanently is to upgrade to a digital timer which of course cost more money. I spoke to Susan Schumaker in corporate & they are more concerned with profits & did not want to...

Rainsoft / product does not do what we paid for it to do!!

Re
Reviewer10869 on Jan 21, 2016

Do not buy this system!!! We totally fell for the speech and the representatives tests he did on our water. We bought the system and after them coming back 3 times to fix the system because it was not working properly, it still does not do what the representative said it would do for our...

Rainsoft / filtration system

Re
Reviewer27484 on Jan 10, 2016

Do NOT believe a word these people try and pitch to you. If you are worried about your water quality, order a water text kit and perform simple tests yourself. The sales reps will lie lie lie and do whatever they can to get you to purchase their system. Scare tactics should not be a reason...

Rainsoft / rainsoft water treatment system

We
Wendy Pickering on Dec 7, 2015

In May of 2014 my husband was in Home Depot and was approached by Rain Soft in connection with Home Depot (we later found out it was just a scam to get a Home Depot credit card). My husband, assuming it was a product backed by Home Depot agreed to let them come out to our home for a...

Rainsoft Water Treatment / rude manager that refused to help us after we had bought the system.

Re
Reviewer15606 on Nov 3, 2015

We bought the Rainsoft Water Treatment and after the three day return policy had expired found out that the financing which we understood to be interest free was actually 7.9%. When I called the Fenton office I spoke to the "manager" Dan and after some arguing was later told that we...

Rainsoft Water Systems / In-home water test/sales pitch

Re
Reviewer39401 on Oct 6, 2015

I knew there had to be a catch, I should have put my foot down instead of giving in to "but they're just coming to test our water Dear". Did we really need a $20 Home Depot gift card?? So this guy shows up, swearing up one side and down the other that he is not going to try selling u...

Rainsoft / scam water system

Re
Reviewer52023 on Sep 29, 2015

Sept 28, 2015 A salesperson who uses highly aggressive and deceptive sales tactics to sell the system because it is not good enough to sell itself. Told that it should cost 6, 000 just for a water system that is equal to what you can buy for 2, 000 new from a plumbling supply warehouse. There...

Rainsoft-b&d Quality Water / horrible customer service. technician broke system.

Al
Alison Sayar on Apr 28, 2015

We have a commercial water cleaning system (8K) we purchased from this company 8 years ago. Since then, they are the only company to come out and service the system. Five months ago, a technician came out and after he left, suddenly, the system was broken. I called to tell them that the...

Rainsoft / is the test fake too?

Ne
needhelpasap on Feb 1, 2015

Sent free water test to Home Depot, so someone came to test water. Looks like our water was gross, so I'm making my 9 month olds food and I say, "should I use the filtered water?" So he pours some in the bowl I mix my baby's rice cereal with. Then it all turned into a sales pitch...