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RainSoft
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98 complaints
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M
11:41 pm

RainSoft - Platinum Vapor Barrier

Tim Hayes, a Rainsoft sales representative in Columbia, SC sold me a platinum vapor barrier for my attic. The receipt states 5500 sq ft. However, the actual sq ft are 3600. I was charged $18,792, but the actual cost for the job is $6200. I have actual measurements by a reputable insulation company. However, the Rainsoft manager negated my findings; and refuses to pay me $12000 I was overcharged. I contacted the CEO. and received no response to my claims.

Desired outcome: Refund for fraudulent charges of $12000

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W
5:13 pm
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RainSoft - Water quality

We had just bought our home, first time home buyers in Florida. We had a gentleman knock on our door not even two weeks later offering to test our water. The results of the tests scared us into buying their equipment. Since we have small children we wanted to know our home was safe. We haven't even had the system for a year... we can't drink the water which...

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W
10:01 am

RainSoft - Water softener, Cleanstart, and Airmaster

BEWARE.
Where do I start? The salesman. He came to the house to sell the rainsoft equipment. He tried to also sell us his book and some steaks. We foolishly bought the water softener, the airmaster, and the cleanstart for washer. He wanted to have them come install that evening. We asked to wait until the next day at least. When they showed up to install, they did not have all the equipment and didn't tell me until they had already started. During this installation, they ripped the door halfway off the dishwasher and hit the fridge, leaving a nice dent and scratch. They did reimburse us for the fridge door AFTER MIKE called us on a Saturday morning being extremely rude saying they didn't want to pay. Ihad to call the main office for them to do something. They installed the equipment they had on hand and said they would come back. When they came back, they were there until well after 10pm. (I do understand technical issues, I work in networking) However, they went to leave, and I had to point out to them that the lights weren't on for the airmaster, so they had tried to leave it unfinished. Soon after this, we noticed that the water was coming out as pure salt first thing in the morning. Turns out, they had installed the drainage pipe wrong, so it wasn't being cleaned out properly. They came back again to fix it and also found out that the cleanstart had not been working the entire time. So basically, we had been paying a substantial amount for equipment that never worked. Every time they came to our home, they broke something or did something wrong. I just looked inside the tank this morning and it is FULL of dirty water and no salt. This is their ‘finished' job. I'll post a picture if I'm able. This has been nothing but a hassle, and I sincerely wish we never got involved. Hopefully I can save others from making this same mistake, because the stress of this has been detrimental to our family. Please be careful. -HC
P.S. Waiting on MIKE's rude response. (He's so tough behind a phone or computer screen) "we tried multiple times to contact you" YES, yes you did. We begged for someone NOT affiliated with YOU to come fix it, because you have NO COMPETENT people. THEY BROKE EVERYTHING THEY TOUCHED, so OF COURSE we don't want to let them back into our home. If you couldn't get a FLORIDA rainsoft company to come, then you could have at least let us call a REAL plumber or electrician and covered the charges. You just didn't want them to tell us how bad you messed up.

UPDATE: They blew up my phone after this was posted to tell me to let them come get all their stuff and give us a refund. What about our time, stress, and mental destruction you caused us? How do you compensate for that? Definitely putting this review everywhere I can.

Desired outcome: For no one to ever make the same mistake we did. RAINSOFT OF THE WIREGRASS in enterprise AL

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K
3:09 pm
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RainSoft - Equipment

I got the rainsoft last year of Oct and the salesman said that I don't have to pay interest and I'm paying for it. I also ask how long it take to pay for the equipment for $120 and he said 6 years and now it takes Goddamn 8 to 9 years. None of my family like the equipment. I would love if they take this back and they can take the money for what I pay. Pos equipment.

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A
3:09 pm

RainSoft - rainsoft

I moved in a year ago and the system was here. We've had heavy rains lately and the system won't stop leaking. So much so it jacked my water bill by more than 100 dollars. Now I have to pay that replace the floor and repaint. They told me I'd have to pay 200 to have it removed. I can't afford 200 with having six kids and only my husband working due to the pandemic. I need help. I can't keep pay extra for the system leaking and I don't want the foundation to my house ruined. I don't understand why I have to pay let alone so much to have a system thats not in my name and broke removed. when I called the local company they were so rude.

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Update by Amanda Swartz13
Dec 29, 2020 3:09 pm

Worst service

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E
3:37 pm
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RainSoft - Service/hidden fees

After dealing with a pushy representative we got the rain soft system for almost $6000. We wasn't told that it would cost us $100 annually for them to come out and check it, we didn't even know that we would have to have someone come check it until we got the call. We are military so we move constantly, I called to get it unplugged so we could take it with...

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J
4:16 pm
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RainSoft - free water sample for your home

I took home a free water sample kit from my local BJ's . Submitted my sample in the package supplied and dropped it in the mail. Well I have had at least 50 calls from them in the past 60 days. They call multiple times each day. I have well water and am not interested in purchasing any type of treatment system as all well water needs sone sort of treatment...

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A
4:04 am
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RainSoft - rainsoft system.

When we first got the system I noticed a sewage smell especially at my washing machine. I called within the first 3 days to cancel at their Huntsville office and I have the conversation recorded, and he refused to take no for an answer. He literally stated well we already spent a lot of money to have you installed. Not my problem. Fact is that my system...

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L
3:03 pm
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RainSoft - service

Hi, I'm a Rainsoft customer for the last 13-15 years. My experience with the dealer on Edgewater Orlando FL is nothing but problems and dissatisfaction. I recently have my solar panel for the heater removed by the company due to hurricane damage to the roof and I need a whole roof replacement. I called your dealer to arrange for the solar panel to put back...

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C
11:23 am
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RainSoft - water filtration system

After dealing with a very pushy salesman, who misrepresented his product to take advantage of a single mother, with lots of claims of how our water was so bad, it could cause cancer, I financed this product for over $5000. I was also promised a lifetime warranty. However, after less than 2 years, the product malfunctioned and continuously dumped water out...

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J
10:06 am
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RainSoft - water softener

I will never borrow rainfall system again this is the four unit that I have bought in the past 15 years have we tend to buy one when we buy new home We arrive home in our system was laying on the ground all they did was set it on the ground and a cat fight going into the house no safety bracket for nothing pipe broke do you not know how long it was running...

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R
1:00 pm
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RainSoft - harassing phone calls

On November 4, 2017, Rain Soft has called us SIX times between 11:22 and 12:44. They called on THREE different numbers: 972 647-4700 four times; 972-647-3607 and 972 647-1308 one time each. We have Call Blocking on our phone and have these 3 numbers blocked. We have NEVER done business with this company and we are on the Do Not Call List and they keep calling. This is nothing less than HARASSAMENT. We would like it to stop.

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D
3:08 pm
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RainSoft - rainsoft water system

I am completely dissatisfied with the service I have received from Rainsoft and their distributor. I was visited by the distriubtor's representative in my home in August of last year. I agreed to a system that I was told would work. The system was installed incorrectly has caused water damage to my under sink cabinet. I have limescale, white particles in my...

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A
12:29 pm
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RainSoft - preventive maintenance by florida energy water & air (dealer of rainsoft)

This is a review for Florida Energy Water & Air Inc (Rainsoft service dealer)The initial installation of the water treatment system was slopy (it was a guy i forgot his name with latin origin based off west palm beach). Nice guy but his work was not of a well trained or skilled handy man. Plus the work was done on late afternoon so he was rushing to get it...

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ADVERTISIMENT
M
4:32 pm
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RainSoft - rainsoft drinking system

Purchased the drinking water in 12/2016 was disappointed by the sales person. I needed to change my kitchen sink faucet and an issue connecting the system called customer service and explained the issue they were rude and asked for a service fee of 100 when I paid 1000 and only had the system for 3 months spoke to a supervisor and explained the issue wa...

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U
6:49 am
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RainSoft - no compensation to new hire (not even a returned phone call)!!!

Like Johndoe (former employee review) to was required to attending supposedly "paid training" classes, prior to going out in the field to demo, then sell! I gave then nearly 30 hours in class and additional hours in gas and time back and forth each day. That was over a month ago, and to this minute I received NOTHING!! What they owed me was less than $230...

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T
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RainSoft - Do not let these people from rain soft/depot in your house.

Home Depot should be ashamed at the partnership with Rain Soft. My first mistake was to send in the FREE Water test tube I picked up on the way out at Home Depot. My second mistake was listening to the follow-up test result person saying the water leaked out of the test tube we need to come to your house to do a FREE water test at your convenience. What a...

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C
9:34 am
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RainSoft - complete water system - whole house water softener/reverse ososes under sink and smart clean washer system

First: The system was installed leaving debris through out the installation area. I called and they sent someone out to clean up on 4/26/16 2 weeks later. Second: The clean start on the washer wouldn't allow the washer to work. Service was called and he turned up pressure and turned on hot water to washer. Washer worked for a week before the clean start...

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W
2:44 pm
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RainSoft - defective timer & timer motor

I have had to replace the same motor & timer several times. The local dealer last time said the only way to fix it permanently is to upgrade to a digital timer which of course cost more money. I spoke to Susan Schumaker in corporate & they are more concerned with profits & did not want to take profits away from local dealer Florida Energy Water & Air in...

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R
10:10 am
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RainSoft - Product does not do what we paid for it to do!!

Do not buy this system!!! We totally fell for the speech and the representatives tests he did on our water. We bought the system and after them coming back 3 times to fix the system because it was not working properly, it still does not do what the representative said it would do for our family. We do not save money on lotions, detergents and cleaning...

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