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RainSoft Customer Care Service


2080 E. Lunt Avenue
Elk Grove Village
United States - 60007

Customer Support Phone Numbers

+1 614 791 1736 0 0
Contact Form

Rainsoft of Greater Columbus
1739 Westbelt Dr, Columbus, OH 43228

RainSoft Complaints & Reviews

Rainsoft / rainsoft water system

dpeel on Jun 6, 2017
I am completely dissatisfied with the service I have received from Rainsoft and their distributor. I was visited by the distriubtor's representative in my home in August of last year. I agreed to a system that I was told would work. The system was installed incorrectly has caused water...

Rainsoft / preventive maintenance by florida energy water & air (dealer of rainsoft)

Alaa1 on Jun 6, 2017
This is a review for Florida Energy Water & Air Inc (Rainsoft service dealer)The initial installation of the water treatment system was slopy (it was a guy i forgot his name with latin origin based off west palm beach). Nice guy but his work was not of a well trained or skilled handy man...

Rainsoft / rainsoft drinking system

mrsanita on Apr 10, 2017
Purchased the drinking water in 12/2016 was disappointed by the sales person. I needed to change my kitchen sink faucet and an issue connecting the system called customer service and explained the issue they were rude and asked for a service fee of 100 when I paid 1000 and only had the...

Rainsoft / no compensation to new hire (not even a returned phone call)!!!

unpaid hiree on Oct 12, 2016
Like Johndoe (former employee review) to was required to attending supposedly "paid training" classes, prior to going out in the field to demo, then sell! I gave then nearly 30 hours in class and additional hours in gas and time back and forth each day. That was over a month ago, and to...

Rainsoft / complete water system - whole house water softener/reverse ososes under sink and smart clean washer system

carole64 on Apr 27, 2016
First: The system was installed leaving debris through out the installation area. I called and they sent someone out to clean up on 4/26/16 2 weeks later. Second: The clean start on the washer wouldn't allow the washer to work. Service was called and he turned up pressure and turned on hot...

Rainsoft / defective timer & timer motor

WaterManDan on Mar 7, 2016
I have had to replace the same motor & timer several times. The local dealer last time said the only way to fix it permanently is to upgrade to a digital timer which of course cost more money. I spoke to Susan Schumaker in corporate & they are more concerned with profits & did not want to...

Rainsoft / product does not do what we paid for it to do!!

Reviewer10869 on Jan 21, 2016
Do not buy this system!!! We totally fell for the speech and the representatives tests he did on our water. We bought the system and after them coming back 3 times to fix the system because it was not working properly, it still does not do what the representative said it would do for our...

Rainsoft / filtration system

Reviewer27484 on Jan 10, 2016
Do NOT believe a word these people try and pitch to you. If you are worried about your water quality, order a water text kit and perform simple tests yourself. The sales reps will lie lie lie and do whatever they can to get you to purchase their system. Scare tactics should not be a reason...

Rainsoft / rainsoft water treatment system

Wendy Pickering on Dec 7, 2015
In May of 2014 my husband was in Home Depot and was approached by Rain Soft in connection with Home Depot (we later found out it was just a scam to get a Home Depot credit card). My husband, assuming it was a product backed by Home Depot agreed to let them come out to our home for a...

Rainsoft Water Treatment / rude manager that refused to help us after we had bought the system.

Reviewer15606 on Nov 3, 2015
We bought the Rainsoft Water Treatment and after the three day return policy had expired found out that the financing which we understood to be interest free was actually 7.9%. When I called the Fenton office I spoke to the "manager" Dan and after some arguing was later told that we...

Rainsoft / scam water system

Reviewer52023 on Sep 29, 2015
Sept 28, 2015 A salesperson who uses highly aggressive and deceptive sales tactics to sell the system because it is not good enough to sell itself. Told that it should cost 6, 000 just for a water system that is equal to what you can buy for 2, 000 new from a plumbling supply warehouse. There...

Rainsoft-b&d Quality Water / horrible customer service. technician broke system.

Alison Sayar on Apr 28, 2015
We have a commercial water cleaning system (8K) we purchased from this company 8 years ago. Since then, they are the only company to come out and service the system. Five months ago, a technician came out and after he left, suddenly, the system was broken. I called to tell them that the...

Rainsoft / is the test fake too?

needhelpasap on Feb 1, 2015
Sent free water test to Home Depot, so someone came to test water. Looks like our water was gross, so I'm making my 9 month olds food and I say, "should I use the filtered water?" So he pours some in the bowl I mix my baby's rice cereal with. Then it all turned into a sales pitch...

Rainsoft / pleasantly surprised

Lizzy_O on Oct 6, 2014
After reading some of the complaints on here, I was a little worried about my upcoming installation. However, the man who installed our equipment did a really great job. He took extra time to make sure the installation was done properly and did not cut corners, which we really appreciated. I just want to add thank you and great work.

Rainsoft / we now have great water

Ricardo Davis on Sep 25, 2014
Setting up consultation with the sales rep was fairly simple. They spoke to us, we put our information down, they called us to confirm the appointment, and the gentleman came out to the house. It was nice to see everything firsthand. That helped with the presentation. After having the...

Rainsoft / helpfull

Helpfull on Aug 15, 2014
I have read the many complaints against Rainsoft and am amazed that people will take these complaints and chose to believe that the whole company is bad. What about the many customers that are satisfied with everything Rainsoft has to offer and does in making sure their customers are taken...

Rainsoft / money paid system not fixed

Terry Coop on Nov 6, 2013
Paid $500 to have system serviced/repaired. Not repaired, still have bad water. This began aug 1, 2013, still not repaired. Rainsoft decided they would test the water, sent water test, just for us to see we would have to pay another 100 to send it back. Rainsoft never returned our call...

Rainsoft / rude, pushy product pusher

slmjim on Nov 21, 2012
Wow...seems like I dodged a bullet. I, too did the Home Depot sweepstakes thing & was contacted to have a water test done. I cannot bring myself to label the individual a "Salesman" because he became rude & pushy when I had the nerve to make a couple of copies (i have a small copier in my...

Rainsoft Of Indianapolis / aggressive/hostile salesman

BKHenz86 on Dec 10, 2011
A man by the name of Dan from Rainsoft of Indianapolis came to my home and made a pitch for his water treatment system for my mother and I. When I asked for more time to think about his offer he became hostile and verbally aggressive. When we decided to cancel his service in an outrage he...

Columbia Rainsoft Water Specialists / a water softener we did not need

muttball on Oct 15, 2011
we moved into south carolina.we got called by water specialists.they told me.that they were running a survey by our local water company.they told me.that all i had to do was to answer some questions about the quality of our water.so i took the survey.then the person who gave the...

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