The system was installed leaving debris through out the installation area. I called and they sent someone out to clean up on 4/26/16 2 weeks later.
The clean start on the washer wouldn't allow the washer to work. Service was called and he turned up pressure and turned on hot water to washer. Washer worked for a week before the clean start stressed the water pump so bad the laundry room and house was flooded with water. Dehumidifiers, fans and holes in the walls were made to mitigate the flood. I called service and they just said start the washer to see if it runs and call them back. No help at all! We had to replace all base boards, paint and buy a new washer.
We had the water tested under the sink and the results were the water was still acid and did not replace essential mineral nutrients leaving us with "Dead Water".
Our water company Rancho Water does not want these systems installed. The salts/pollutants are being put into the sewer system from the laundry room and contribute to the overall salt load to the local water table where there is already a problem with salinity. This is not a green product.
We do not want the system and have notified Rain-soft, Home Depot and CityBank. We have yet to hear back from anyone to have this system removed.