RainSoft

Dec 2022. First let me say The Rain Soft water softener is great and works well but, the installation technician although friendly and worked hard failed to insulate the new pipes going through our attic and consequently the new pipes froze costing me $850 dollars to thaw and now the cost of getting them insulated.

Nothing was said about insulating the pipes, and therefore we believe that compensation is due to us for

Expense of Thaw. $850

Inconvenience. 24 hours without water. $300

Insulation required. $850

After dealing with a pushy representative we got the rain soft system for almost $6000. We wasn't told that it would cost us $100 annually for them to come out and check it, we didn't even know that we would have to have someone come check it until we got the call. We are military so we move constantly, I called to get it unplugged so we could take it with us just to find out it would be $200 and then we would have to pay another fee to get it connected to a house. I feel like I was pushed into a deal of lies and hidden fees I was also told that if I disconnect it myself I would lose my warranty smh. The representative mentioned nothing about any of these fees