QVC.com — my account cancelled by qvc
DO NOT BUY FROM QVC.com-I was a loyal customer for 15years at least. Have a lot of jewelry, household products, clothing products
etc spent tens of thousands over the years. Then I order garden plants a few years ago. They all arrived dead. I called customer service and offered to send all these dead plants shipped way earlier than they should have been. Customer service told me that they don't accept perishable items back to just throw them out. Shockingly, I ordered a different type item in Spring on was told my account had been suspended for too many returns of perishable items. I explained that these items arrived dead and I would have been happy to return them for evidence if necessary. It was a pain to have all these boxes to bundle up and dead plants in the garbage.
Then about a week later I got a letter from QVC Headquarters telling me I will permanently be bared from shopping with them.
I was angry, but never looked at there shows again. A few weeks ago (after 3 years) a friend of mine, a Jewelry designer had her showing on QVC. I called customer service and ordered a very special piece. They opened a new account for me and gave me a new customer member number. The next time I looked at my order status I couldn't access my account (account suspended was written across the top of the screen). I had also order a small item that I did receive and naturally was billed for. So, when my friend was on again I ordered an item no longer available for my birthday present. The order went through and I put a few other items on a wish list.
The next day I went to check when my item might ship. Once again, Account Suspended!
So much for self proclaimed Great Customer Service. How can you have a double standard. Items are returnable with no questions asked thirty day guarantee for some customers not all. SHAME ON YOU, QVC are thieves.
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