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121 complaints
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F
11:40 am EDT
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QVC - autographed baseballs

This is when companys become to big to care . A follow up on my autographed baseballs. I called and closed my account with QVC, they asked me why and I told them the story, and they said thank you for your business and I can come back when ever I wanted! Are they not listening. I know no one from QVC reads these, but just one day no one order anything the entire day, and maybe they will start. I also will return there check for $22.45, which I would have rather them say there was nothing they could do. Do not see a date to cash by so I will send it back at a later time.

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S
6:37 pm EDT

QVC - autographed baseballs

In the late 90, s I purchased 5 autographed baseballs by the following ballplayers. Cal Ripken, Henry Aaron, Roger Clemens, Pete Rose and Barry Bonds all from different shows. Each show had the player live selling these collectables. These balls are postmarked, signed and numbered and only sold a certain amount. For at least 10 years I had them on display in my sports room only to put them back in there original boxes in my safe until last month. I was giving these to my grandson for graduating high school. Of the 5 balls, 3 are still good. Roger Clemens you can just bearly read, it is his 6 cy young ball and Henry Aaron you can not see it at all. This one was an anniversary of his breaking babe Ruths record. I would like to think these would last a lifetime. I paid at least 180dollars or more at that time.l wanted to e mail pictures of these balls, but they told me not to do anything until I hear back from them in 48 hours. I did not receive a call but today I received a check for 22.00 dollars!. That is 11 dollars a ball which were sold as collectables. Who makes that decision? That is a slap in my face and l will return your check. I will never ever purchase anything from qvc again.

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2:42 pm EST
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We purchased a serta cal-king size m*attress in oct. 2018, 3 months after purchasing this $1086.00 mattress it feels and looks like a 30 year old mattress. It has holes deep depressions really all thru the mattress. The absolute worst mattress ever.. Would love to return for a refund total refund! Theresa kovacs [protected] the mattress has been used as a...

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ADVERTISIMENT
D
10:41 am EST
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I have a QCard, checked with the bank associated with QVC, the bank said I have a credit. THEY CLOSED MY ACCOUNT AND WHAT REALLY GOT ME WAS THAT WHEN MY SON WAS ORDERING FOR ME FOR BIRTHDAYS, ETC., THEY WOULDN'T EVEN SHIP IT TO MY HOUSE...…………………….WHAT IS UP WITH THAT????????? WHEN I CALLED TODAY TO GET THIS ALL STRAIGHTENED OUT THEY TOLD ME THAT CORPORATE...

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K
4:07 am EST
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Ordered computer with Office 365 for one year. Order invoice date 11/22/18. Received invoice for product but no activation key. Called customer service and was told to contact HP, the maker of the computer I ordered from QVC with Office 365. I contacted HP and was told that QVC was responsible for sending the activation key along with the invoice. I called...

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R
8:09 pm EDT
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QVC - refund policy

I ordered an Apple iPad and called to cancel the order within 24 hours because it had not yet shipped. They would not cancel that order. it shipped a week later. when I received it I returned it unopened and this was a month ago.they took two weeks to acknowledge the refund and now they want 10 more business days to apply apply the refund to their credit card. so in the meantime, the credit card company is going to charge me interest because I refuse to pay an amount that I don't owe. In addition they the shipping and handling cost for this was like $4.99 when I got it but they charged me $11.93 to return it even though the postage wasn't that much. they have a shipping and handling additional fee. I'm really unhappy with the service of QVC and their refund policy. For them to take a month to give me my money back on a credit card is ridiculous. also the fact they couldn't cancel something if it hadn't shipped yet. I will never do business with them again

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M
11:01 am EDT
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I was given a 250.00 gift catd to qvc this was processed bia cashstar whom qvc uses, they take your money, pull it from your bank account, and then tell you the money is not accessable as they earn interest, this is not only illegal but is wrong!!! If you purchase a gift card, the money is withdrawn from your account, the credit should be avsilanle! This i...

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M
8:23 am EDT

QVC - placing orders

I have placed three orders with QVC, for Mac book air laptop. Each order has been canceled and money placed on hold. They tell me because my daughter has a balance of 200$ and it needs to be paid before my order can be shipped. Dierra has her own bank account different address which is in a different town than myself. I would like to file a complaint because I have nothing to do with my daughters accout. No one notified me to tell me why my order was canceled .

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4:34 pm EST
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Received this pot and pan set for Christmas from my Mother. They cook everything beautifully BUT although they say dishwasher safe when washed in the dishwasher the handles fill with water. Every piece must be tilted and shaken out to get as much water out as possible but I believe this is unsanitary and is a defect in my product. My sister also received...

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ADVERTISIMENT
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7:23 pm EST
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Three years ago [protected]) I purchased a Dell Inspiron Laptop from QVC with the Life of your PC Premier PC Support. I recently called to for help and found the number was disconnected another number I was routed [protected] was disconnected. I call QVC and after being transferred to 5 different people. I was routed to someone in India (Dell) who had no...

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J
9:09 pm EST
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On 11/24/17 I ordered two Bose Wave Music System for 299.99 the first I ordered over the phone and the other via computer. on 11/28, After much consideration I decided to only get one and called QVC to cancel the 2nd order. First trying to go through automation, I was told that my pin number (which Ihad for 7 years) was incorrect. When I spoke to a person...

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D
8:13 pm EST
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QVC - taxes

I was told by qvc that they have to charge tax in pennsylvania because all clothing bought from qvc was considered formalware. There is no tax in pa on clothing only bathing suits and formalware and what I have bought from qvc is definitely neither. When I go to bon ton... Macys... Jcpenny I do not not get taxed on same type of clothing. Something is not right here?

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4:19 pm EST
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A few months ago we watched in horror as someone began fraudulently ordering laptops from our QVC account. And we were lucky that we watch our account like a hawk. We notified QVC about what was happening on the day that it happened. QVC assured us the account was frozen but over the next few days laptops ordered were still appearing on our account. We...

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C
10:02 am EDT

QVC - order # [protected]

I am very dissatisfied with the order process that QVC has in place, I placed an order on September 10 which was not going to ship out until September 28 and I found out today that the order had been canceled. When I spoke to the customer representative this morning she explained to me that my PayPal payment had not gone through and payment was reverted to check payment. The representative attempted to look at my order to try to locate the item to ship out she explained to me that there was nothing available however there were some similar products if I wanted to look at those. I explained to her that this was a birthday gift and I did not want to substitute a different item for what I ordered. She explained to me that that was not going to be possible. With technology today, I'm not quite sure why I didn't receive an email saying payment has not been submitted would you like to continue your order or something of that nature. Needless to say I'm very disappointed and QVC and will no longer shop with them. I'm sure my one complaint is not going to break the company however, in this day and age when retail outlets and online outlets are competing so closely for all their customers needs and wants it's disappointing to know that QVC can pick and choose their customer base. Good luck this holiday season!

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Update by Carlos Gregory
Oct 02, 2017 10:03 am EDT

I am very dissatisfied with the order process that QVC has in place, I placed an order on September 10 which was not going to ship out until September 28 and I found out today that the order had been canceled. When I spoke to the customer representative this morning she explained to me that my PayPal payment had not gone through and payment was reverted to check payment. The representative attempted to look at my order to try to locate the item to ship out she explained to me that there was nothing available however there were some similar products if I wanted to look at those. I explained to her that this was a birthday gift and I did not want to substitute a different item for what I ordered. She explained to me that that was not going to be possible. With technology today, I'm not quite sure why I didn't receive an email saying payment has not been submitted would you like to continue your order or something of that nature. Needless to say I'm very disappointed and QVC and will no longer shop with them. I'm sure my one complaint is not going to break the company however, in this day and age when retail outlets and online outlets are competing so closely for all their customers needs and wants it's disappointing to know that QVC can pick and choose their customer base. Good luck this holiday season!

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ADVERTISIMENT
M
10:31 am EDT

QVC - lack of service

The UPS store in Mishawaka, IN (Indian Ridge Plaza)would not take a QVC return
A preprinted label was provided
They stated that they were instructed by their manager not to accept
any packages related to the US Postal Service-were having a dispute with the USPS
I took the package to the Post Office myself and there was no problem
You need to resolve this or tell QVC that you don't want their business

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1:02 pm EDT
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Our new Serta is a pillow top and it was purchased last year. there is a major RIPPLE in the pillow top. we turned it as directed and it is still a problem, how can we fix or take steps to stretch it, a mattress cover is on it but not causing the problem. my husband is handicap and he is uncomfortable sleeping too. But on the bottom it has Perfect Sleeper pillow top Queen ...

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J
6:24 am EDT
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I ordered Revers-A-Brella from them. They immediately charged me for the order and for express delivery. It had to be delivered ... yesterday. I called them for explanations. They promised me that I would get it till the evening. Ok. When I looked at what USPS says and found out that my order was delivered to the buyer on time. Oh really? I called USPS and...

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P
9:28 am EDT

QVC - a survey and an item that I was told was going to be delivered but will not.

Last month I was on the QVC site browsing and was asked if I wanted to take a survey and receive a free gift. I took the survey and chose my 'free gift' but was later charged for three items are my credit card. I chatted with a QVC rep and was told QVC was not responsible and could do nothing about it because it wasn't a QVC survey. I was surprised at that answer so I asked her why wouldn't QVC be concerned because of fraudulent purposes. They are using the name of QVC to access our credit cards. Second situation is that I ordered an item from QVC, was given a delivery date, which is today 7/19, but yesterday received in the mail a letter from QVC telling me there will not be a delivery because they are unable to obtain additional stock. They also asked me if I wanted to cancel the item and I sent them an email telling them they I would not. I have other accounts with other shopping networks and have not experienced such problems. Maybe QVC is simply not what it used to be.

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8:09 pm EDT
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On or about April 21, 2017, Anita S. Daley (hereinafter “Complainant 1”) placed an online order at qvc.com for QVC, Incorporated (hereinafter “Respondent 1”) item number E290927, “LG 65" Super Ultra HD 4K Smart LED TV with Active HDR” (hereinafter “TV”). The Order Number provided was [protected] and the total cost, including shiping, handling and tax was $1...

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10:10 pm EDT
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I ordered an HP All In One desktop on August 29 in the limited teal color and ordered it on 6 flex pays, so my down payment was app. $117. I received an email confirming my order for the teal desktop. It took two days for the order to be released, and then two days after that (on September 2) I finally got the email saying my item was being shipped. All...

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